Negotiating and Influencing Skills


The ability to influence others and negotiate with those of opposing views is common to many situations, such as communicating with customers, clients, stakeholders, work colleagues, even friends and family!

This course will give you an understanding of the key principles of negotiation and influence which can be of great benefit, together with the opportunity to learn and practise effective strategies used by successful negotiators. Topics covered include:

  • Communication modes – what are the key aspects of influence?
  • Skills of persuasion
  • Appreciative Inquiry
  • Negotiating skills and approaches
  • Self management – resourcefulness and resilience
  • Flexibility of approach
  • Win-win strategies

Duration, attendance and delivery

The course usually lasts approximately 10 weeks. The blended learning structure consists of online learning, workshops, tutorials, self-study, reflection, application of learning at work and the completion of assessment tasks.


At the end of the course you will undertake an assessment. This is a work based assessment rather than a theory based essay. Typically you will be required to apply what you have learnt to your practice, evaluating concepts for their applicability and usefulness.

The assessment format may be a written exercise, in-class presentation, project report or another appropriate method. A written piece would be around 2000 words in length.

Entry requirements

You will need to be in a work role (paid or unpaid) which allows you the scope to put the concepts learned into practice. There are no formal qualification requirements for entry; we assess suitability on each individual application.

Start dates

  • February
  • June