Tips for Adjustment and Clearing

Here is the information you need to help you get the place you want.

What is Adjustment?

If you have met and exceeded the conditions of your conditional firm choice, you can choose to go through Adjustment to reconsider where and what you wish to study. You can keep your original conditional firm offer while making enquiries with other providers.

What is Clearing?

Clearing is your chance to be considered by other universities if you have applied through UCAS but received no offers, or have not met the conditions set by your firm and insurance universities.

You can also enquire about a place at Lancaster University even if you already hold an offer elsewhere.

Your details

Before you receive your results, remember to keep UCAS updated of any changes to your personal details. Any confirmation information from the University will be sent to the postal/email address on your application form. Your UCAS Track account will tell you how to make any changes, or you can ring UCAS and speak to an advisor. Once you have told UCAS, you do not need to inform the University as they will update us directly.

Please email the Undergraduate Admissions Office about:

  • Any changes to your examination arrangements from those that appear on your UCAS form (if for example you have discontinued an A Level).
  • Any accident, illness or personal problem which could affect your results. If we are to take account of such matters we must know about them before we get your results. You should send a supporting letter from your school/college, and from your doctor in medical cases.
  • If you wish to be considered for an alternative course (should your current application be unsuccessful) please let us know well before your examination results are published.
  • Any queries about your admission to Lancaster.

Confirmation of results

Many qualifications are sent directly from UCAS to the University, including:

  • A Level
  • BTEC
  • International Baccalaureate
  • Scottish Highers

The UCAS website has a comprehensive list of qualifications - please check this to see if your results will be sent directly to us. Qualifications not on this list require you to send a copy of your transcript certificate and UCAS Personal ID to results@lancaster.ac.uk.

Please note that GCSE and English Language requirements which are part of a conditional offer will not be sent to the University by UCAS. You will need to send these to results@lancaster.ac.uk.

If on Results Day your status remains unchanged on UCAS Track, we may not have received your results. In these circumstances please send completed transcripts with your UCAS Personal ID to results@lancaster.ac.uk.

A Level Results Day

We are not permitted to disclose any A Level results to applicants at any time. However, we will advise you whether you have been successful in your application to Lancaster and you can log onto UCAS Track to find out the status of your application.

If you wish for someone else to speak to the University on your behalf, you will need to give permission for them to do this. This may be the nominated person already on your UCAS form. If not, perhaps a teacher, you will need to be with them in person on Results Day to give your permission. Otherwise we will be unable to discuss your case with them. 

What happens if...

You meet the conditions of our offer?

If you have met the conditions of our offer and Lancaster University is one of you choices, then you may not need to do anything further.

If Lancaster is your Firm Choice

Congratulations!

The University will confirm via UCAS Track that you have a definite place. You do not need to do anything further at this point. Lancaster will assume that you are accepting the place and pre-arrival information from your College and the Registry will follow shortly thereafter.

If Lancaster is your Insurance Choice

You will first need to check if you have been successful at your Firm Choice.

If you have been unsuccessful at your Firm Choice but have met the conditions of our offer, you have a definite place here. There is no need to contact the University - you will be able to see that your place has been confirmed on UCAS Track.

You have narrowly missed the conditions of our offer

If you have just missed out on the conditions of our offer and Lancaster University is one of your choices, then it may still be possible for the offer to be confirmed.

If Lancaster is your Firm Choice

If you have narrowly missed the conditions of our offer the University will review your case. In some circumstances it may be possible for the offer to be confirmed. If the University does decide to confirm your offer, UCAS Track will let you know.

If you are unsuccessful at Lancaster, you will be considered by your Insurance Choice.

If Lancaster is your Insurance Choice

If you are unsuccessful at your firm choice and have narrowly missed the conditions of our offer, then the University will review your case and in some circumstances it may be possible for the offer to be confirmed. UCAS Track will let you know if the University decides to confirm your offer.

If you have missed the conditions of both your firm and insurance choice you will be entered into Clearing.

You have not met the conditions of our offer

If you haven't met the conditions of our offer, you may go into clearing.

If Lancaster is your Firm Choice

If you are unsuccessful at Lancaster but meet the conditions of the offer made by your Insurance Choice, you will be firmly placed at the insurance university and UCAS will inform you that you have a definite place there.

If Lancaster is your Insurance Choice

If you are unsuccessful at both your Firm Choice and Lancaster, you will be entered into Clearing. Your UCAS Track status will change to say 'You are now in Clearing'.

Your UCAS Track status does not change

If your offer is still showing as conditional, then you may still need to provide some extra information.

If your offer is still showing as conditional, there may be a few explanations.

The University may still be waiting to receive all your results - find out more on the UCAS website. If you were asked to meet a certain GCSE subject or English qualification it is your responsibility to submit these to the university - they cannot confirm an offer without verifying these results.

At Lancaster the email address to submit outstanding results to is results@lancaster.ac.uk.

You are now in Clearing

If you have checked and you are in Clearing, then you can choose any course that is available provided there are places and you meet the grade and subject requirements.

If you check your exam results first remember that - depending on the circumstances - you have may been accepted into your chosen university despite not meeting the conditions requested. Remember to check UCAS Track to see the University status.

If you are in Clearing, you'll need to call our hotlines. When you call, you'll need:

  • Your UCAS Personal ID number.
  • The grades you have achieved (this may include GCSE requirements). Remember that your A-Level results will not appear in UCAS Track, and you will have to go to your school or college if you do not receive these by post.

Clearing allows you to choose any course that is available provided there are places and you meet the grade and subject requirements. Therefore, you do not have to apply to the same subject field as your initial application. Some universities may directly request a second personal statement should you choose a completely different subject field. Remember to keep checking emails for correspondence from the University.

If after receiving your results you intend to request that an exam or course be re-graded, you must provide the final transcript to the University by 31st August. We do not need to know if you intend to request this as there is nothing further we can do until receive confirmation of a new score/grade.

Check your emails throughout the day for further information from your chosen institution regarding confirming your place at university.

More Help and Information

The UCAS website has lots of handy information about Adjustment, Clearing and getting ready for results day. You might also find the following services useful:

National Exam Results Helpline

The National Exam Results Helpline opens across the exam results period in August to provide independent information, advice and guidance for students who get unexpected exam results and don't know what to do next. The number to call is: 0808 100 8000, and you can also find them on Facebook and Twitter.

Experienced careers advisers will be on-hand to support students to make the right choices about their futures. Advice topics include:

  • Skills, qualifications and subject choices
  • Re-sits and re-marks
  • Sixth form, college, university and other HE/FE choices
  • Gap years
  • Moving away from home
  • Vocational learning routes including Diplomas, Apprenticeships and NVQs
  • Careers, employment and setting up in business

Schools and Colleges Adjustment, Clearing and Confirmation Helpline

We have a dedicated helpline available for teachers who wish to speak to us about students that are interesting in applying to Lancaster via Adjustment, Clearing, or who have enquiries with regard to confirmation of places.

Schools and Colleges Adjustment, Clearing and Confirmation Helpline: 01524 595208

Clearing Hotline

Call us to talk about your options:


From Landlines

0800 298 9542


From Mobiles

0300 500 8086


From Outside the UK

+44 1524 931300
Own country charges may apply