College & Residences Lancaster University



There are a number of people you can speak to in the college if you have a problem and need help or advice.

Ali Moorhouse, College Administrator

Ali is a full time member of college staff and her office is right next to the porter's lodge in County Main so she's very easy to find! She deals with the day to day running of the college and can also advise you on a number of welfare related issues. See Ali if you're thinking of applying for a Travel Award, or a Postgraduate Studentship. She also deals with welfare loans and sells merchandise from her office!

Ruth Paterson, Senior Advisor

Ruth is part-time and responsible for the welfare arrangements in the college. She runs fortnightly drop in sessions or you can make an appointment to see her.

Kate Deeming, Wellbeing Officer

Kate provides guidance on welfare and psychological issues. If you are experiencing any difficulties with your health, housing, flatmates, personal life, finances or studies, Kate can help you access support and make it easier to concentrate on your studies. She can also provide guidance to students who have specific needs and help them to access specialist support where necessary.

College Advisor

All new students are allocated their very own College Advisor when they arrive. Advisors are senior members of staff from across the University who are a 'friendly face' in your first year and can help with a variety of issues. Expect a visit from your Advisor during Welcome Week! The name of your College Advisor will appear on your Student Portal shortly after you arrive.

You can contact Ali, Ruth, Kate or your College Advisor by emailing or phoning 01524 592562.


If you need to speak to someone out of hours, then the porters are fully trained to deal with emergency situations. And you have the reassurance that they work in the college 24/7.

JCR Welfare Officers

If you would prefer advice from a fellow student, then the JCR have female and male Welfare Officers who you can approach informally.


Financial Assistance


If you're struggling financially, please call in to see Ali who will be able to assess your situation and either assist you at college level or point towards other sources of help. You may wish to investigate the many forms of financial support available within the University via the Financial Award Database


International Students


If you are a student from abroad, then please take a look at our International Guide which contains an array of useful advice, guidance and information for students new to the UK.