There are a number of people you can speak to in the college if you have a problem and need help or advice. And if you don't want to come along, feel free to bring a friend.
Ali Moorhouse, College Administrator
Ali is a full time member of college staff and you can find her right next to the porters lodge in County Main. She deals with the day to day running of the college and can advise you on a number of issues ranging from homesickness to financial difficulties. She is also part of the Welfare team in the college so please don't ever hesitate to pop into her office for a chat.
Ruth Paterson, Senior Advisor
The College Advisory System is Ruth's main responsibility so if you're having difficulty in contacting your advisor, let Ruth know! She also runs fortnightly welfare drop in sessions and can help with a wide range of problems.
Kate Deeming, Wellbeing Officer
Kate can provide a wide range of wellbeing support and advice for students experiencing mild to moderate mental health difficulties, mainly through guided self-help techniques based on low-intensity Cognitive Behavioural Therapy (CBT).
All new students are allocated their very own College Advisor when they arrive. Advisors are senior members of staff from across the University who are a 'friendly face' in your first year and can help with a variety of issues. Expect a visit from your Advisor during Welcome Week! The name of your College Advisor will appear on your Student Portal shortly after you arrive.
You can contact Ali, Ruth, Kate or your College Advisor by emailing firstname.lastname@example.org or phoning 01524 592562.
JCR Welfare Officers
If you would prefer advice from a fellow student, then the JCR have female and male Welfare Officers who you can approach informally.
Helena Gloeckner, Women's Welfare: email@example.com
Eliot Gallienne, Men's Welfare: firstname.lastname@example.org
Out of Hours Support & Emergencies
Sometimes problems arise when you least expect them too. If it's outside normal working hours then here's some options for you to consider...
College Wellbeing Officer (CWO)
College Wellbeing Officers are available at various times throughout the week and also offer appointments and drop-ins. The out of hours office is in Room A18 in Furness College. To book an appointment email email@example.com
Monday to Friday (evenings)
5-6pm for booked appointments
6-7pm for drop ins
7-8pm for booked appointments
2-3pm for drop ins
3-4pm for booked appointments
County Porter & Assistant Deans
Pop down to the porter's lodge and they will be able to call an Assistant Dean for you to talk to. Or you can call the porter on 01524 592560.
Nightline is a student-run confidential listening and information service. Whether you are looking for a taxi number, the next bus time, or want to talk to someone about something a little more serious, their trained volunteers are ready to listen. Available 10pm – 2am every night of term.
Tel: 01524 594444 (or internally by ringing 94444)
Instant Messaging: https://nightline.lusu.co.uk/instant-messaging
Skype (free): lancaster.nightline, click video call (nb: you will not be seen, the call will still be completely anonymous).
If you're struggling financially, please call in to see Ali who will be able to assess your situation and either assist you at college level or point towards other sources of help. You may wish to investigate the many forms of financial support available within the University via the Financial Award Database
If you are a student from abroad, then please take a look at our International Guide which contains an array of useful advice, guidance and information for students new to the UK.
If you would like to speak to a fellow International student about any problems or your experience so far, please contact our JCR International Officer Jessica Tavares De Almeida: firstname.lastname@example.org