Breadcrumbs

Meet the Team

General Numbers

Address:Facilities Office, B Floor, University House, Lancaster University, Lancaster, LA1 4YW
General Enquiries:01524 592243
General Fax:01524 592100

Facilities Helpdesk

Facilities Helpdesk:01524 593333
Email:facilities.helpdesk@lancaster.ac.uk
Website:Fault Reporting Helpdesk

MANAGEMENT TEAM Name Responsibilities

Mark Swindlehurst

Director of Facilities

01524 592095

Leads the Facilities Division, comprising of Project Delivery (including the Capital Development Programme) Service Delivery & Operations, Environmental Management, Business Support, Commercial Services and Sport.

Mark is currently the Chair of the Association of University Directors of Estates (AUDE).

Mike Sheppard

Deputy Director of Facilities

01524 593032

Leads the Operations and Service Delivery areas of Facilities including Infrastructure, Facilities Systems, Technical, Safety and Compliance, Security, Portering, Maintenance, Cleaning, Grounds, Energy, Environment and Travel. Deputises for the Director of Facilities.

BUSINESS SUPPORT Name Responsibilities

Jane Quinn

Divisional Assistant

01524 593123

Management of the Facilities Administration team. Preparation of KPIs, Project administrative support to the Director and Deputy Director of Facilities. Administers project requests. Diary management for the Deputy Director of Facilities.

Website

Monika Zaczek

Administrative Assistant

01524 592243

Key responsibilities include administration of Facilities Health & Safety Management System, administrative support to Head of Service Delivery and the Service Delivery Team.

Caroline O'Connor

Administrative Assistant

01524 592920

Administrative support to the Facilities Division including invoicing, communications and administrative support to the Head of Commercial Services.

Louisa Duff

Marketing & Communications Manager

01524 593436

Manages the marketing and communication for all campus facilities - Commercial Services: Pre-School, Conferences and Events, Bars, Food Operations, Print and photography; Infrastructure, Refurbishment and new build projects, Maintenance, Security, Sustainability and Sport.

Madeline Asquith

Marketing Assistant

01524 592115

Promotes Commercial Services on campus, specifically Bars, Food, Conferences and Events and Guest Accommodation.

Website

Ellen Hedley

Marketing Assistant

01524 592025

Promotes Commercial Services on campus, specifically Sports.

Website

OPERATIONS Name Responsibilities

Alastair Brock

Safety & Compliance Manager

01524 592320

Responsible for strategic and operational matters relating to Health, Safety and Compliance planning and management within the Facilities division.

David Glynn

Building & Compliance Officer

01524 592414

Supports the Facilities team in ensuring statutory building compliance of the estate and maintaining compliance with University standards.

Simon Corless

Electrical Engineer

01524 594296

Manages and supervises the maintenance of every aspect of the university's electrical systems including maintaining and installing: substations, fire alarms and lighting.

Mark Woodhouse

Mechanical Engineer

01524 594246

Key responsibilities relate to the provision of a buildings mechanical services including: space heating, domestic hot & cold water, gas, drainage, ventilation and air conditioning as well as the utility infrastructure that serves the whole campus.

Jan Bastiaans

Energy Manager

01524 510042

Manages energy on campus, which includes liaising with stakeholders, energy procurement, management of the Energy Centre, energy efficiency, the Building Management System and the energy monitoring system.

Website

Jonathan Mills

Carbon, Environment & Sustainability Manager

01524 592789

Responsible for the University's Carbon Management Plan, Waste Management Strategy, and environmental reporting and performance. Manages the University's Behavioural Change Programme, and a wide variety of other environmental management projects.

Environment Website / Sustainability Website

Philip Longton

Travel & Environment Co-ordinator

01524 594413

Management of transport related policies, practices, and projects as well as advising on transport and waste related matters. Management of operational waste activities, contracts and operation issues. Implementation of various waste management projects as part of the waste strategy. Implementation of other environmentally related projects and policies.

Environment Website / Travel Website

Nick Tonge

Systems Support Manager

01524 592998

Management and development of Facilities IT systems including: Planon, Legend, EPOS, IRIS, ISYS Duty Management, ICES Car Parking, 18001 and the Estate Management return to HESA.

Gordon Chapman-Fox

Systems Support Administrator

01524 594085

Providing systems support across the Facilities division, with specific focus on web development, organising planned maintenance schedules and organisation of space management data.

SECURITY Name Responsibilities

Dougie Shaw

Acting Security Operations Manager

01524 594086

Responsible for managing the security and safety for students, staff and all visitors to the University. The Security Team includes Security Officers and dedicated Porters who work in each of the 9 Colleges and Buildings. Security Officers are available 24/7 all year round and the Porters work 24/7 during Term time.

Website

Bob Bird

Duty Supervisor

01524 594541

Responsible for the day to day operations of the Security and Portering team. Manages a team of 2 security officers and 9 Facilities Porters (Colleges)

Wayne Nisbet

Duty Supervisor

01524 594451

Responsible for the day to day operations of the Security and Portering team. Manages a team of 2 security officers and 9 Facilities Porters (Colleges)

Stan Wilkinson

Duty Supervisor

01524 594541

Responsible for the day to day operations of the Security and Portering team. Manages a team of 2 security officers and 9 Facilities Porters (Colleges)

John Youren

Acting Duty Supervisor

01524 594541

Responsible for the day to day operations of the Security and Portering team. Manages a team of 2 security officers and 9 Facilities Porters (Colleges)

Sandra Fletcher

Day Supervisor

01524 594541

Manages Car Parking, duty rotas and 8 Facilities Porters in Academic Buildings.

Karen Coupe

Security Lodge Receptionist

01524 594541

Provides a reception service and first point of contact for matters relating to the Security Department; Emergency Services, reporting of criminal offences/ damage, lost and found property and administrative duties.

Geoff Bell

University Chauffeur

01524 594541

Provides a Chauffeur service to the Vice-Chancellor and Senior Management Team, as directed by the Senior Executive Officer, Offices of the Vice-Chancellor and the Security Operations Manager.

SERVICE DELIVERY Name Responsibilities

Lisa Williams

Head of Service Delivery

01524 594509

Management of Facilities' Managers: maintenance, cleaning, grounds maintenance, Front of House. Liaison with University Partnerships Programme (UPP), and liaison with Lancaster University Students' Union.

Website / Service Level Statement

Karen Peake

Facilities Manager - Academic Buildings (South)

01524 593051

To provide a main point of contact for Facilities in the South end of the campus for services including cleaning, maintenance and supervision of minor projects.

Also responsible for the academic cleaning supervisors and associated cleaning staff working in buildings in the South end of campus.

Academic buildings covered are: Furness, LEC 1, 2 & 3, Fylde, Postgraduate Statistics Centre, Engineering, Whewell Building, Management School, Charles Carter, George Fox , ISS and Infolab

Anthony Emmess

Facilities Manager - Academic Buildings (North)

01524 594918

To provide a main point of contact for Facilities in the North end of the campus for services including cleaning, maintenance and supervision of minor projects.

Also responsible for the academic cleaning supervisors and associated cleaning staff working in buildings in the North end of campus.

Academic buildings covered are: Bailrigg House, County Main, The Round House, Music Building, County South, FASS, Bowland North, Faraday Building, Physics Building, Bowland Main, Chaplaincy Centre, Security Lodge, University House, Library, Pre-School Centre, LICA and the Sports Centre.

Alan Procter

Facilities Manager - Residences

01524 594491

To provide a main point of contact for Facilities in relation to all University campus residence buildings including conference areas and guest rooms.

Also responsible for the residence cleaning supervisors and associated cleaning staff working in all residential accommodation.

CLEANING SUPERVISORS Name Responsibilities

Wendy Harris

Cleaning Supervisor

Responsible for supervising cleaners and looking after academic buildings including LEC 1, 2 and 3, the Sports Centre, Furness, Human Resources, University House, Library, Grizedale Bar, the Learning Zone and Pre-School.

Bridget Tyson

Cleaning Supervisor

Responsible for supervising cleaners and looking after academic buildings including Fylde, Postgraduate Statistics Centre, Engineering, Whewell Building, Management School, Charles Carter, George Fox, ISS, Infolab, Pendle Bar, Grad Bar and Fylde Bar.

Sarah Muckalt

Cleaning Supervisor

Responsible for supervising cleaners and looking after academic buildings including LICA, Great Hall, County Main, County South, Faraday Building, Physics Building, Bailrigg House, Chaplaincy, Bowland North, Security lodge and Bowland Main offices.

Barry Bosworth

Cleaning Supervisor

Responsible for supervising cleaners and looking after residences in: Graduate College residence and Pendle and Grizedale College residences, and supervising a team of 22 cleaners.

Julie Procter

Cleaning Supervisor

Responsible for supervising cleaners and looking after residences in: Fylde College residence, Furness College residence, Bowland Main residence, Bowland Tower, East and South Wings residence, Slaidburn House and George Fox residence, and supervising a team of 22 cleaners.

Brenda Haines

Cleaning Supervisor

Responsible for supervising cleaners and looking after residences in: Cartmel, Lonsdale and Chancellor's Wharf residences, including the cleaning of Lonsdale and Cartmel bars, and supervising a team of 21 cleaners.

Susan Brisco

Cleaning Supervisor

Responsible for supervising cleaners and looking after residences in: County South residence, County Main residence, Bowland Hall, John Creed, Bowland Annexe, CETAD, Bowland Ash House and the guest rooms, supervising a team of 17 cleaners.

LANDSCAPE & GROUNDS Name Responsibilities

Ian Sturzaker

Landscape & Grounds Maintenance Manager

01524 593004

Responsible for the delivery of grounds maintenance operations through the in house team to include external cleaning, woodland management, sport pitch maintenance and wildlife management

Website

Gary Atkinson

Grounds Maintenance Supervisor

01524 593004

Responsible for the day to day supervision of the grounds maintenance team and the associated operations including general grounds maintenance, pitch maintenance, woodland work and external cleaning.

CUSTOMER SERVICE TEAM Name Responsibilities

Sue Longfield

Customer Service Manager

01524 592500

Responsible for monitoring customer satisfaction and feedback, escalation of customer service issues, facilitating Customer Service Excellence within the Division and managing the day-to-day operations of Front-of-house team: Facilities Helpdesk, University switchboard and University House reception

Customer Services Website / Helpdesk Website / Talk 2 Us

Barbara Rogers

Helpdesk Supervisor, Reception and Switchboard

01524 59333

The team provide a dedicated customer-focused service, responsible for the provision of the Facilities Helpdesk, communication of the planned preventative maintenance schedule, University switchboard operator services and University House reception.

Sue Kerr

Helpdesk, Receptionist and Switchboard Operator

The team provide a dedicated customer-focused service, responsible for the provision of the Facilities Helpdesk, communication of the planned preventative maintenance schedule, University switchboard operator services and University House reception.

Val Blezard

Helpdesk, Receptionist and Switchboard Operator

The team provide a dedicated customer-focused service, responsible for the provision of the Facilities Helpdesk, communication of the planned preventative maintenance schedule, University switchboard operator services and University House reception.

Emma Knowles

Helpdesk, Receptionist and Switchboard Operator

The team provide a dedicated customer-focused service, responsible for the provision of the Facilities Helpdesk, communication of the planned preventative maintenance schedule, University switchboard operator services and University House reception.

MAINTENANCE Name Responsibilities

David Brier

Maintenance Manager

01524 592117

Responsible for the delivery of maintenance services across campus including reactive, pre planned maintenance and statutory compliance (excluding UPP residences). This includes the overall management of the in house trades teams including fabric, mechanical, electrical and maintenance stores

Ian Watson

Fabric Supervisor

01524 592316

Responsible for the delivery of maintenance services in relation to the fabric trades across campus including reactive, pre planned maintenance and statutory compliance (excluding UPP residences). Includes responsibility for the supervision of the in house fabric trade team.

Fabric works include joinery, painting, paving and general building works

Alan Waddington

Mechanical Supervisor

01524 592131

Responsible for the delivery of maintenance services in relation to the mechanical trades across campus including reactive, pre planned maintenance and statutory compliance (excluding UPP residences). Includes responsibility for the supervision of the in house mechanical trade team.

Mechanical works include plumbing, heating, gas works and drainage, refrigeration, compressed air, A.H.V. and extraction.

Andrew Newsham

Electrical Supervisor

01524 592181

Responsible for the delivery of maintenance services in relation to the electrical trades across campus including reactive, pre planned maintenance and statutory compliance (excluding UPP residences). Includes responsibility for the in house team of electricians

Joanne Wilkinson

Technical Administrator

01524 594390

Support the delivery of the maintenance operations by providing a pro active customer focused first point of contact for all enquiries on maintenance related issues.

PROJECT DELIVERY Name Responsibilities

Graham Schofield

Head of Development & Project Delivery

01524 592358

Leads the Project Delivery Team, responsible for the successful implementation of a portfolio of diverse projects including major construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure.

Website

Suzanne Parkinson

Senior Project Manager

01524 593232
currently on maternity leave

Responsible for the successful implementation of a portfolio of diverse projects including major construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Senior Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties, ensuring effective and efficient programme management from project inception to completion.

Helen Wood

Senior Project Manager

01524 593147

Responsible for the successful implementation of a portfolio of diverse projects including major construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Senior Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties, ensuring effective and efficient programme management from project inception to completion.

Stuart Foy

Senior Project Manager

01524 593191

Responsible for the successful implementation of a portfolio of diverse projects including major construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Senior Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties, ensuring effective and efficient programme management from project inception to completion.

Anna Cockman

Senior Project Manager

01524 593345

Responsible for the successful implementation of a portfolio of diverse projects including major construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Senior Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties, ensuring effective and efficient programme management from project inception to completion.

Alan Haydock

Senior Project Manager

01524 592345

Responsible for the successful implementation of a portfolio of diverse projects including major construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Senior Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties, ensuring effective and efficient programme management from project inception to completion.

John Lee

Project Manager

01524 592093

Responsible for managing a wide range of property, construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties.

Also responsible for the delivery of Minor Works, Major Maintenance and Capital Programme Works projects.

Darryl Jacovelli

Assistant Project Manager

01524 592389

Responsible for managing a wide range of property, construction, engineering and related projects at Lancaster University. This includes Development, Maintenance and infrastructure. Project Managers act as the Lancaster client and deliver first class projects, forming the necessary links between all involved parties.

Also responsible for the delivery of Minor Works, Major Maintenance and Capital Programme Works projects.

Helen Storey

Space Planning Manager

01524 593047

Responsible for the efficient and effective use of university space through planning, space utilization monitoring, management and production of space data.

Provides a main point of contact for additional space requests and changes to space use.

COMMERCIAL SERVICES Name Responsibilities

Jo Hardman

Head of Commercial Services

01524 592089

Leads the Commercial Services team which includes the Pre-School, Conferences and Events, Retail, Food Operations, print, photography and campus tenants.

Website

Lou Davies

Retail Services Manager

01524 592159

Responsible for building and developing all aspects of bar & café retail on campus, leading the 80 strong team and meeting the needs of all those experiencing Lancaster’s campus.

David Orr

Venue Manager

Responsible for the effective operation of the venues in their portfolio, including areas such as food provision, specialist drinks, entertainment, customer service and planning activities with a variety of University groups.

Gareth Ellis

Venue Manager

Responsible for the effective operation of the venues in their portfolio, including areas such as food provision, specialist drinks, entertainment, customer service and planning activities with a variety of University groups.

Louis Pierce

Venue Manager

Responsible for the effective operation of the venues in their portfolio, including areas such as food provision, specialist drinks, entertainment, customer service and planning activities with a variety of University groups.

Tim Holmes

Food Operations Manager

01524 593811

Leads the Food Operations, including food production, food services, Hospitality and Food Safety Systems.

Website

Julian Ankers

Executive Chef

01524 593811

Manages the food production and culinary direction for food operations and retail services, oversees the day to day quality of food and the implementation of the Food Safety System.

Website

Tracy Prendergast

Assistant Food Operations Manager

01524 593811

Leads food service, Hospitality and food operation administration.

Website

Maria Galvin

Assistant Food Operations Manager

01524 593811

Leads food service, Hospitality and food operation administration.

Website

Steve Thomas

Print and Photography Manager

01524 592069

Responsible for the University print and photography service including digital high volume mono and colour printing, wide format exhibition and display services and all campus photocopiers including Safecom devices. Manages the University graduation photography service.

Hilary Barraclough

Conference Manager

01524 592727

Responsible for the promotion and the delivery of Conference & Event activity on Campus plus B&B accommodation to a wide audience of both external and internal customers. Also available to offer support & advice on any matters relating to hosting Conference & Events on and off campus.

Website

Helen Holmes

Conference and Event Team Leader

Responsible for the day to day delivery and event management of conferences on campus. Ensuring that the services provided meet and exceed the customer experience. Involved in the booking of conference facilities across campus.

Emma Beaumont

Conference Co-ordinator

01524 594195

Based on campus, co-ordinating Residential meetings and bookings on campus that use University meeting space & Lancaster House Hotel. Also involved in delegate registration and the event management and delivery of residential events during both term time and the vacation that utilise campus bedrooms.

Emma Parker

Conference Co-ordinator

01524 592444

Located on Campus, Dealing with day meetings, banqueting, weddings and away days held on Campus and at the Conference Centre Lancaster House Hotel. Involved in the daily operation of delivery and the main point of contact during your event ensuing that the services provided are flexible and meet expectations.

Katherine Wharton

Conference Co-ordinator

01524 593260

The first point of contact for all Conference enquiries, Visitor Rooms and Catering bookings

Benjamin Milby

Visitor Reservations Co-ordinator

01524 592899

The first point of contact for all Conference enquiries, Visitor Rooms and Catering bookings.

Adele Stewart

Pre-School Manager

01524 594438

Leads a large team of Nursery Officers providing high quality childcare to children aged 3 months to 5 years. Responsible for ensuring that the Centre meets all the requirements of the Early Years Foundation Stage and its Governing body Ofsted.

Website

Joanne Daly

Senior Nursery Officer

01524 594505

Supports staff in the delivery of high quality childcare, shared responsibility for leading and motivating designated staff teams. Deputises for Pre-School Centre Manager as required.

Emma Simpson

Senior Nursery Officer

01524 594505

Supports staff in the delivery of high quality childcare, shared responsibility for leading and motivating designated staff teams. Deputises for Pre-School Centre Manager as required.

Ian Sealey

Post Office Manager

Responsible for the effective operation of the Post Office and the team, ensuring the efficient operation of the post room and customer focused operations.

SPORTS CENTRE Name Responsibilities

Kim Montgomery

Head of Sport

01524 594909

Responsible for strategy and policy relating to sport on campus. Working to ensure that the sports facilities on campus meet the need of students, staff and the local community.

Website

Debbie Bell

Sports Centre Manager

01524 510601

Responsible for all operational matters relating to the Sports Centre and outdoor facilities.

Danielle McCann

Sports Centre Development Officer

01524 510605

Responsible for the development of new sporting opportunities and improving the performance of the universities sports teams. Working in collaboration with external agencies to include local organisations, national governing bodies and Lancashire Sport.

Mary Entwistle

Sports Centre Duty Manager

01524 510602

Responsible for the day to day operation of the Sports Centre.

Bryan Eccles

Sports Centre Duty Manager

01524 510602

Responsible for the day to day operation of the Sports Centre.

Rachel Lowe

Sports Centre Duty Manager

01524 510602

Responsible for the day to day operation of the Sports Centre.

Lancaster University
Bailrigg
LancasterLA1 4YW United Kingdom
+44 (0) 1524 65201