Breadcrumbs

Latest News & Campus Work Updates

If you have any queries about new items on this page please contact the Facilities Helpdesk on 01524 593333 or email us.

Design the Spine

The Design the Spine project is well underway and the architects are busy pulling together the plans for the next stages. We’ve also been busy reviewing all of the ideas that have been brought forward and created a Pinterest board based on some of them. We need your help populating it, so please feel free to add any ideas that aren’t already on the board! Just follow the board and you will be added as a ‘pinner’, you can do this here.

Lancaster University wins national award for Best Catering Service

Lancaster University’s Facilities Food Operations and Retail team has won the ‘College and University Business Officers’ (CUBO) national award for Best Catering Service.

The CUBO Awards are an annual event to recognise the achievements of those working within the higher education industry. Lancaster’s entry summarised how far the Food Operations and Retail team has come, driven by customer service and high standards, winning two Gold Food for Life Catering Marks.

The award was presented to the team last week at a ceremony held at the University of Liverpool. Congratulations to everyone who has been involved in achieving the award.

Lancaster shortlisted for Sustainability Award

Lancaster University has been shortlisted in the national British Institute of Facilities Management (BIFM) 2015 Awards for its Impact on Sustainability.

The entry summarised Lancaster's commitment to sustainability and the impact the Carbon Management Plan, particularly the wind turbine project, has had on reducing Lancaster's carbon emissions.

The BIFM Awards recognise and showcase best-in-class facilities management (FM) and evidence its impact on business, the economy and society. As the industry leading awards, the BIFM Awards seek out the gold standard across FM and beyond. Entries come from a cross-section of organisations regardless of size, type, sector and experience, from all across the world.

The next stage involves the Facilities team presenting to the judging panel.

Lancaster makes the final of the prestigious Green Gown Awards

Lancaster University has been selected as a finalist in the national Green Gown Awards, Food and Drink category.

The Green Gown Awards recognise the exceptional sustainability initiatives being undertaken by universities, colleges and the learning and skills sectors across the UK. With sustainable development moving up the global agenda, the Awards are now established as the most prestigious recognition of sustainability excellence within the tertiary education sector, as well as the environmental sector.

The joint entry 'Grow it, eat it, live it!' from the Facilities Division and Students' Union featured health, sustainability and culture of food at Lancaster University.

The winners will be announced in November at the Green Gown Awards Ceremony in Bristol, the European Green Capital for 2015.

University Heating Summer Switch Off

The University heating has now been turned off for the summer period. This is a few weeks later than last year due to the unseasonable cold weather.

For information on how to stay cool in the office during the warmer weather see here.

Lancaster Conferences Survey - win a £50 voucher!

Lancaster Conferences invites you to take part in their survey to help discover more about the events you hold and to gather feedback on the services they provide. It's a short survey and you could be in with the chance of winning a £50 John Lewis voucher. To take part click here.

Refurbishment of High Voltage Cabling

Until the end of September 2015, refurbishment of high voltage cabling will be carried out within the Energy Centre and spine duct on Tower Avenue. The contractor compound will be located next to Helme Garage. This work should not cause any disruption.

Library refurbishment project - what to expect over the Summer Vacation

The Library is currently being refurbished to provide an outstanding research and learning space for you to work in. The Library is still open 24/7 during term time and will offer a full service during the refurbishment.

Over the Summer Vacation, the refurbishment will be extending into the entrance area and the currently occupied side of the building (West building). This phase of works will be disruptive but has been scheduled for the time of year when the building is much quieter to try and keep the disruption to a minimum. For those of you who will be working over Summer, details of what to expect and what mitigation is planned is detailed on the refurbishment website.

Alternative Main Entrance

From Saturday 27th June to the end of August 2015, the existing Library main entrance is being refurbished, so a temporary entrance will be created for use further down the building; directional signage will be in place. There will be no toilets available in the library building at this time, with the nearest toilets being outside the Learning Zone. The lower ground floor will be closed, but timed book retrieval will be available. More information is available here.

Lancaster Facilities win the National Team of the Year Award

The Facilities team have won the Association of University Directors and Estates (AUDE) Facilities/Estates Team of the Year Award.

The inaugural Higher Education Estates and Facilities Awards highlight and celebrate the exceptional achievements of universities and those who work in them and make a significant contribution to enhancing excellence, ensuring university estates provide best value to support the institutional mission and promote professionalism, efficiency and effectiveness.

The entry summarised how the team is striving to meet and exceed expectations by placing people and customer service at the heart of improving performance by being MAD - Making a Difference.

The key areas the team have prioritised included: a culture that focuses on values and behaviour, creating an environment that fosters success and pride with the desire to make things happen by team working; getting closer to their customers, understanding their priorities and challenges, developing and nurturing relationships for better collaboration and increased satisfaction; improving communications and accessibility, simplifying their systems and processes.

The team also developed an innovative training programme to reach out to staff at all levels, recognising that people have different attitudes and respond in a number of ways. A bespoke training programme developed by BIFM - British Institute of Facilities Management, delivered by Anne Lennox-Martin, an inspirational tutor, was rolled out to all managers, supervisors and customer service champions.

Courses were also rolled out in house to all front-line teams, communicating the vision for a customer-centric service, emphasising needs and expectations in relation to customer care, perceptions, behaviours and the contribution made by individuals and teams to achieving the overall goal of service excellence.

The judges commented that the Lancaster team has "a very comprehensive approach doing lots of things well, a focus on student experience, values and behaviour. The Making a Difference (MAD) scheme is an exemplar that is now being rolled out across Professional Services."

The award win comes following a string of recent successes for Facilities including the Green Gown Carbon Reduction award for the 2nd year running, the Green Flag award for campus grounds for the 3rd year running, Best Halls for the 5th year running and two Gold Food for Life awards.

Following the shortlist announcement in March, all staff in the Facilities division were invited to put their names in the hat to attend the black tie Gala Awards dinner, Jayne Burrow (Service Delivery team), Ben Humphries (Climbing Instructor), Alastair Brock (Health and Safety Manager) and Ian Sturzaker (Landscape Manager) had their names picked out and enjoyed the evening at Stirling Castle.

Mark Swindlehurst, Director of Facilities said: "Winning this award is a fantastic achievement and testimony to the efforts of everyone in the Facilities Team at Lancaster University. We are really proud of our entire team here at Lancaster and delighted that our efforts have been recognised by AUDE at a national level."

BBC Radio Lancashire Broadcast

Mike Sheppard and Sally Naden

BBC Radio Lancashire broadcast live from campus on 9th October as part of the coverage of our 50th anniversary celebrations. They took peek at life behind the scenes and spoke to the people who help make the university tick. Presenter Sally Naden spoke to four members of staff about their roles and the university's great array of facilities: Julian Ankers (Executive Chef), Mike Sheppard (Deputy Director of Facilities), Ian Sturzaker (Landscape Manager) and Kim Montgomery (Head of Sport). She also spoke to FASS English and Creative Writing student Simon James, who is on a Press Office work placement and Facilities Communications and Marketing Manager Louisa Duff. Listen to the broadcast again here.

Lancaster University
Bailrigg
LancasterLA1 4YW United Kingdom
+44 (0) 1524 65201