Information for Visitors
Lancaster University welcomes visitors.
However brief your visit might be, we want to ensure that your stay with us is a safe one and that you know what to do if you need help or assistance in an emergency
Entry to Buildings
Most buildings are freely accessible to visitors but there are certain rooms or areas within them where entry is prohibited for reasons of safety.
Notices are displayed indicating these prohibitions. Please do not enter these areas unless you have received permission from a member of staff and are accompanied.
Children should be supervised at all times whilst on University premises.
Although the campus roads are under the control of the University we would ask you to exercise the same care and consideration as you would were you on a public highway.
The campus roads are relatively narrow, so do not park your car at the side of the road; use the car parking areas.
Please observe the Highway Code whether you are walking or driving.
There is a 20 mph speed restriction on campus.
If you discover a fire whilst you are in a building
- Leave the building but make sure that doors and windows to the room where the fire is discovered are closed. This is particularly important at night when there is a greater risk that persons may be trapped by smoke.
- On your way out, break the glass of a fire alarm call point. These are the red, glass-fronted boxes usually found at the final exit doors to buildings. In the larger buildings they are also in staircase enclosures.
- The fire alarm will sound and University Security will automatically be alerted. They will summon the Fire Service and ensure that help is directed to the location of the fire.
- Make your way to the building’s assembly point and await instructions from the Fire Service. The assembly point is indicated on notices adjacent to the exits.
- Do not use a mobile phone to summon the emergency services directly because this has been known to cause confusion. However, if you have any information that will assist the emergency services, you can use your phone to contact University Security on 01524 594541.
- Important: Only tackle the fire with an extinguisher if it is safe to do so and you do not put yourself at any risk.
If You Hear the Fire Alarm
- The fire alarm is a continuous sounding of bells or sirens and some give verbal instruction.
- Close doors and windows to the room you are in.
- Leave the building and go to the assembly point.
- Important: Do not stop to collect personal belongings.
- If the building you are in has a lift, do not use it. It could stop without warning between floors.
- Do not re-enter the building until the Fire Service have declared it safe to do so.
Emergency Assisted Evacuation
If you hear the fire alarm sounding and you are disabled or in any way unable to use stairs make your way [with assistance if necessary]to a staircase enclosure or refuge point.
From here you may either:
a) ask someone to inform Security that you require assistance if there is no emergency voice communication system
b) Use the voice communication system to summon assistance.
In both instances it will be safe to ask someone to remain with you until Security and the Fire Service arrive.
If You Have an Accident
- Report it immediately to a member of University staff accompanying you.
- If you are on your own, report it to the nearest building Porter or University Security, which is located in the Reception Building.
- Make sure an accident report form is completed. Porters have the forms.
If You Need First Aid
- Ask someone to contact a first aider for you. The names of first aiders are displayed at various locations in buildings. All Porters have first aid boxes.
- If a first aider cannot quickly be contacted, dial 94541 and ask the Security Officer to help.
In Any Other Emergency
Where you may need, for example, the Police or an ambulance, dial 999 on an internal phone and give details to the Security Officer.
If you cannot locate an internal phone and you use your mobile phone then you must also phone University Security to alert them. They will be able to assist the emergency services to ensure that there is no delay in treatment.
IF YOU NEED ADVICE OR INFORMATION ON ANY ASPECT OF GENERAL SAFETY, FIRE PREVENTION OR PERSONAL SAFETY, PLEASE CONTACT EITHER THE UNIVERSITY SAFETY OFFICE (EXTENSION 10629) OR UNIVERSITY SECURITY (EXTENSION 94541/92091)