Professor Juliana Sutanto

Professor

Research Overview

My research focuses on artefact design and behavioural analysis in digital communications and interactions. Notwithstanding the promise that an IT artefact holds, I believe that the value of the IT artefact depends on how human beings interact either with it or via it.

My research has mainly focused on how user interactions with IT artefacts can capture additional business value. While maintaining this research direction, I am also expanding my research focus to consider how digital user interactions and communications lead to societal benefits, such as environmental sustainability impacts. More recently, we have witnessed how the advancement in networked interactions creates increased participation and transparency, leading to rich information environment. Phenomena such as privacy, attention allocation, users-generated content, online social production/collective intelligence, and online social influence are of my research interest.

Attention allocation in information-rich environments: the case of news aggregators
Dellarocas, C., Sutanto, J., Calin, M., Palme, E. 09/2016 In: Management Science. 62, 9, p. 2543-2562. 20 p.
Journal article

Selective attention to commercial information displays in globally available mobile application
Liu, Y., Tan, C.H., Sutanto, J. 12/05/2016 In: Journal of Global Information Management. 24, 2, p. 18-38. 21 p.
Journal article

Manipulative imputations in a distributed decision support setting: the effects of information asymmetry and information aggregation complexity
Malekovic, N., Sutanto, J., Goutas, L. 05/2016 In: Decision Support Systems. 85, p. 1-11. 11 p.
Journal article

The building blocks of a cloud strategy: evidence from three SaaS providers
Goutas, L., Sutanto, J., Aldarbesti, H. 01/2016 In: Communications of the ACM. 59, 1, p. 90-97. 8 p.
Journal article

Empirical investigation of relational social capital in a virtual community for website programming
Tan, C.H., Sutanto, J., Tan, B.C. 05/2015 In: ACM SIGMIS Database. 46, 2, p. 43-60. 18 p.
Journal article

Investigating task coordination in globally dispersed teams: a structural contingency perspective
Sutanto, J., Kankanhalli, A., Tan, B.C. 05/2015 In: ACM Transactions on Management Information Systems. 6, 2, 31 p.
Journal article

Leveraging O2O commerce for product promotion: an empirical investigation in mainland China
Phang, C.W., Tan, C.H., Sutanto, J., Magagna, F., Lu, X. 11/2014 In: IEEE Transactions on Engineering Management. 61, 4, p. 623-632. 10 p.
Journal article

Uncovering the relationship between OSS user support networks and OSS popularity
Sutanto, J., Kankanhalli, A., Tan, B.C. 08/2014 In: Decision Support Systems. 64, p. 142-151. 10 p.
Journal article

Toward location-aware Web: extraction method, applications and evaluation
Hess, B., Magagna, F., Sutanto, J. 06/2014 In: Personal and Ubiquitous Computing. 18, 5, p. 1047-1060. 14 p.
Journal article

Using personal communication technologies for commercial communications: a cross-cultural investigation of email and SMS
Tan, C.H., Sutanto, J., Phang, C.W., Gasimov, A. 28/04/2014 In: Information Systems Research. 25, 2, p. 307-327. 21 p.
Journal article

Online group-buying: business models, literature review and directions for future research
Liu, Y., Sutanto, J. 02/2014 In: ACM SIGMIS Database. 46, 1, p. 39-59. 21 p.
Journal article

Addressing the personalization-privacy paradox: an empirical assessment from a field experiment on smartphone users
Sutanto, J., Palme, E., Tan, C.H., Phang, C.W. 2014 In: MIS Quarterly. 37, 4, p. 1141-1164. 24 p.
Journal article

Mobile social networking application viability: a research framework
Phang, C.W., Sutanto, J., Tan, C.H., Ondrus, J. 2014 In: International Journal of Accounting and Information Management. 22, 4, p. 321-338. 18 p.
Journal article

The influence of user interaction and participation in social media on the consumption intention of niche products
Phang, C.W., Zhang, C., Sutanto, J. 12/2013 In: Information and Management. 50, 8, p. 661-672. 12 p.
Journal article

Understanding Chinese online users and their visits to websites: application of Zipf's law
Jiang, Q., Tan, C.H., Phang, C.W., Sutanto, J., Wei, K.K. 10/2013 In: International Journal of Information Management. 33, 5, p. 752-763. 12 p.
Journal article

Knowledge Seekers' and Contributors' Reactions to Recommendation Mechanisms in Knowledge Management Systems
Sutanto, J., Jiang, Q. 07/2013 In: Information and Management. 50, 5, p. 258-263. 6 p.
Journal article

The effects of network ties on relational social capital and knowledge contribution in virtual local community
Sutanto, J. 2013 In: Journal of Global Information Management. 21, 3, 18 p.
Journal article

Managing mobility for business value
Leidner, D., Pan, S.L., Sutanto, J. 12/2012 In: MIS Quarterly Executive. 11, 4
Editorial

An empirical assessment of second life vis-à-vis chatroom on media perceptual assessment and actual task performance
Tan, C.H., Sutanto, J., Phang, C.W. 08/2012 In: IEEE Transactions on Engineering Management. 59, 3, p. 379-390. 12 p.
Journal article

Buyers’ purchasing time and herd behavior on deal-of-the-day group-buying websites
Liu, Y., Sutanto, J. 06/2012 In: Electronic Markets. 22, 2, p. 83-93. 11 p.
Journal article

Facilitating knowledge sharing through a boundary spanner
Peng, Y., Sutanto, J. 06/2012 In: IEEE Transactions on Professional Communication. 55, 2, p. 142-155. 14 p.
Journal article

Eliciting a sense of virtual community among knowledge contributors
Sutanto, J., Kankanhalli, A., Tan, B.C. 10/2011 In: ACM Transactions on Management Information Systems. 2, 3, 17 p.
Journal article

Emergent leadership in virtual collaboration settings: a social network analysis approach
Sutanto, J., Tan, C.H., Battistini, B., Phang, C.W. 10/2011 In: Long Range Planning. 44, 5-6, p. 421-439. 19 p.
Journal article

Deriving IT-mediated task coordination portfolios in global virtual teams
Sutanto, J., Kankanhalli, A., Tan, B.C. 06/2011 In: IEEE Transactions on Professional Communication. 54, 2, p. 133-151. 19 p.
Journal article

Dr. Jekyll vis-à-vis Mr. Hyde: personality variation between virtual and real worlds
Sutanto, J., Phang, C.W., Tan, C.H., Lu, X. 01/2011 In: Information and Management. 48, 1
Journal article

Do the means and the source matter?: a study on the actual usage of digitally disseminated coupons
Gasimov, A., Sutanto, J., Tan, C.H., Phang, C.W. 2010 In: AIS Transactions on Human-Computer Interaction. 2, 1, p. 1-15. 15 p.
Journal article

Change management in inter-organizational systems for the public
Sutanto, J., Kankanhalli, A., Tay, J.Y., Krishnamurthy, R., Tan, B.C. 2008 In: Journal of Management Information Systems. 25, 3, p. 133-176. 34 p.
Journal article

Senior citizens’ acceptance of information systems: a study in the context of e-government services
Phang, C.W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B.C., Teo, H.H. 11/2006 In: IEEE Transactions on Engineering Management. 53, 4, p. 555-569. 15 p.
Journal article

The role of IT in successful knowledge management initiatives
Kankanhalli, A., Tanudidjaja, F., Sutanto, J., Tan, B.C. 09/2003 In: Communications of the ACM. 46, 9, p. 69-73. 5 p.
Journal article