Facilities Front of House Customer Care Charter

We are committed to ensuring consistent customer service excellence and accessibility is integral to the planning, resourcing and delivery of all our services.

It is our aim for this minimum standard of customer care to be applied across all areas of the Facilities Front of House operations and for us to be accountable to this commitment.

Facilities Front of House operations consists of:

Our role in Customer Service Excellence

In return we ask you to:

When you visit the Reception Helpdesk at University House our staff will:

Telephone enquiries


Letters and Faxes

Lancaster University
LancasterLA1 4YW United Kingdom
+44 (0) 1524 65201