Event Details

Edgar A Whitley of London School of Economics and Political Science will present a seminar to Department of Management Science.

Abstract: This mixed–method research seeks to understand the basis of consumer behaviours when enrolling with third–party apps that require consumers to provide the apps with access to their financial data in order to provide useful financial services.

The study begins by examining the extent to which consumers read and understand the terms and conditions of any apps that they use. It then explores whether this changes in the specific case of apps that need access to consumers’ financial data. Through interviews and focus groups with 50 consumers of these apps, the research identifies the expectations these consumers have about how their financial data will be used and why they expect to be treated fairly by the third–party app providers. The paper ends with specific recommendations for improving the experience of sharing data with app providers.

Bio: Edgar is an Associate Professor (Reader) in Information Systems in the Department of Management at the London School of Economics and Political Science.

Edgar is the co–editor of Information Technology and People, Senior Editor for the Journal of Information Technology and the AIS Transactions of Replication Research and an Associate Editor for the Journal of the AIS. He has served as research co–chair for the European Conference on Information Systems, track co–chair for the International Conference on Information Systems and was previously an associate editor for the European Journal of Information Systems and MIS Quarterly.

Edgar is acting chair of the LSE Research Ethics Committee and is also co–chair of the UK Cabinet Office Privacy and Consumer Advisory Group.