Customer Testimonials

View testimonials from the previous 6 months:

 

April 2017

  • Thank you Mags very much for all kinds of help throughout my PhD journey. I wish you happy everyday!
  • Thanks very much for Retail & Bars contribution at the Conference.  There was a lot of good feedback from delegates on the choice of draught beers and for the Gala Dinner event overall
  • Staff at Furness Bar, Elle, Cam and Paulo – excellent, 10/10, perfect. Catering staff and food excellent, 10/10, perfect
  • Thank you all so much for the card, and voucher. It is very much appreciated. We have been well and truly spoilt by you all.
  • The Sustainability Banners looked excellent and a lot of delegates commented on them.
  • Julian, I’m emailing to say thank you very much for the excellent catering provided by Food Operations for the Conference. 
  • I have had a lot of positive feedback about the food from delegates and the efficiency and helpfulness of Food Operations staff.  So please do pass on my thanks to the team.
  • Thanks to everyone for your hard work – this was a very successful week – food and service was great.
  • Thank you very much for organising a very successful Conference.  It ran very smoothly and Conference Delegates were very complimentary about the venues and organisation. 
  • I think we were really able to showcase Lancaster as a Conference venue.I just wanted to say a big ‘thank you’ to you and your team for an excellent and really enjoyable Conference last week.
  • Thank you and to your team for last week on the conference. I hope you had a well-deserved rest over the weekend.
  • Lancaster conferences came up trumps. The whole thing ran so smoothly and all the staff without exception looked after us so well. Please thank everyone involved.
  • Many thanks indeed for all your – and Harry’s – support at the conference. It was a very successful event – we’re getting lots of positive feedback.
  • The communication was good; I was always kept up to date and prompted when information was required and the help you gave by distributing the rooms keys. Very friendly and helpful staff throughout the whole booking and execution process
  • Everything seemed to go well on the day from the feedback I've received and the lunch was delicious. Thanks again for all your help with the arrangements.
  • Thank you very much for your all of your time and help, I really appreciate it, they look really brilliant!
  • FLYER - Brilliant, Steve. Perfect. We're ready to go...
  • Many thanks for it all this week, Jonathan. You've all been wonderful.
  • Thanks so much for having us - there was a lovely atmosphere in the hall and everyone was very appreciative. 
  • Emma had a great idea which she told me about yesterday. I would be most grateful if you could assure her I have passed her idea onto the right people and supported it
  • Many thanks for all your fantastic care!
  • Thank you very much for your assistance and hard work in the preparation for and delivery of your contribution at the Conference last week. 
  • Thank you for hosting the external audit today and showing us operations on the Spine project sites. We appreciated being given a thorough tour of your activities.
  • The cleaning team were servicing for the conference and the feedback was excellent saying how clean the accommodation was and what a wonderful job our cleaning team were doing and many thanks.
  • The carpet cleaning in my office was carried out well before the target completion date. The carpet is really clean, looking as good as new!
  • Thank you to Alan and Joanne for changing the mattress within an hour for the conference delegate attending the conference. Excellent customer service.
  • I am so amazed by the speed and execution of the service.  Thank you very much; I highly appreciate your work.
  • A deep thank you for the impeccable work the cleaning staff accomplish every day that makes the facilities a pleasure to use every time. Thank you for lady's such excellent care of everything and leaving all users to absolutely clean and well-maintained facilities.
  • We were really impressed by Paddy’s professional attitude and thought he had an excellent manner with the children. Thank you very much.
  • Very good value, easy to find and good food.
  • It was smashing, the food very good but in bad weather!!
  • All Breakfast very pleasant at the Marketplace.
  • All gave the extra mile.
  • Dick the porter - really helpful, showed me around when I was lost on Campus.
  • Security man at security lodge - very helpful & friendly, gave good directions.
  • All the staff was friendly and helpful.
  • So great to see and taste the foods my son is eating
  • It was great to see the food, to see my daughter enjoy eating it and to see it was high quality.
  • Child safe on line - Very useful indeed, as soon as I got home I changed all the settings on my devices!
  • Really appreciate everyone taking the time to stay on for this. I think she enjoyed showing mummy around to!
  • Wonderful and informative as ever.  And the ladies  at Pre School Centre, explained everything really well
  • Thanks as always for planning these sessions and thanks to Joanne and the key workers for their time on the evenings. I’ve attended crèche and nursery ones each time before room transitions and they have certainly helped. Would recommend to all other parents, really valuable
  • It was really useful, and a noticeable step-up from the workshops held in crèche/nursery. As always, it was well organised, insightful, and educational in terms of what pre-schoolers are capable of, and can be challenged to learn.

 

March 2017

  • Window Cleaning - Thank you so much. We really appreciate this and all of your efforts.
  • Just wanted to express how good the cleaners are in a morning, can’t be easy and also Wendy in the afternoon, does an good job getting the toilets clean again. The young girl in the evening also does a wonderful job and works really hard on her own.
  • Just wanted to say that Mike who looks after cleaning Cetad is a great guy with a fab attitude. We could do with more of him!
  • We just wanted to say a big thank you for helping/letting us live together next year. It’s greatly appreciated!! – Andrew G
  • Thank you to the accommodation team for their help and support by providing me with accommodation. So their remarkable effort worth a big thank you especially to Margret and Joy.
  • Lorrayne, your activities are all very proactive which reinforce my efforts to commit to providing both quality housing and service to our customers - our students.
  • Please pass my thanks to Sarah too, who is friendly, effective and equally bloody brilliant!
  • I write this email to express my appreciation of your work. Living in Graduate College is my happy memories in Lancaster University.
  • Thank you Tracey, very much for getting this sorted out and a massive thank you to Ken as well. ( student rail card has fallen down the side of my bed)
  • Can I just say The Word newsletter looks amazing.
  • Julian,  well done to you and your team on achieving the Food for Life Catering Mark, in particular the range of standards across all areas, very impressive. You have all put in so much time and effort and I am delighted that your efforts have received such recognition.
  • Thanks to Mark and Declan in the County Lounge, who worked late on Friday evening to support a small dinner. As always their support was exemplary and left a very good impression with our guests. It’s a pleasure to bring VIPs to dine at Lancaster.
  • I just thought I’d let you know, Mark and Declan were absolutely superb in the staff lounge on Friday!  They were absolutely superb and really looked after them.
  • Thank you to the staff for putting on the healthy breakfast this morning.  I hope it will run again!   
  • We really appreciate your support the whole time and we look forward to working together again next term if that's fine with you - Julian
  • I just wanted to say a big thank you to Julian and team for the excellent food and catering service at the Conference. I really enjoyed all the food on offer and liked too how this was presented and communicated with the little chalk boards. Several very positive comments were made on our table last night about the food. Well done!
  • I wanted to say thank you to all involved for your work in setting up the AVD lunches.  I know it was a lot of work (both late in the evening and early morning) and we really appreciate it.  Both lunches in there went well.
  • It’s fantastic and a lovely demonstration of your versatility of design! - Steve
  • Thank you so much for all of your hard work and time on this, the brochure looks really brilliant, thank you!
  • There was air in the pump thingy of the building, but that has been resolved. Thank you Jan for turning this around so quickly.
  • Really excellent conference. Many thanks to you and the team.
  • The campus is looking fabulous with all the flowers and trees coming to life. Well done to you and your team for doing such a great job!
  • Thank you to all in the chain of maintenance.  Whenever I phone or put a planon in.   It is always done In a quick and friendly manner. The girls on the phones are fantastic, and the people that do the maintenance are also excellent.   
  • That’s brill! Many thanks to you Andrew and your team for being so accommodating yesterday.
  • Thanks, it was fixed really quickly which was appreciated.
  • Thank you for the excellent work. Just a quick email to say how impressed we were at the response rate on our work order.
  • Just a quick email to say a massive thanks to Gary A for his continual hard work and efforts while standing in as fabric supervisor. Gary has been brilliant at this role over the months he has covered.
  • I would like to thank Andrew Newsham and his team for the quick response and repair to all jobs .
  • I  just wanted to write to let you know that the feedback is really great and everyone seems delighted with the end results; thanks for all your efforts - Francesca
  • We want us to thank you, and your staff, for providing us with a new pavilion which is excellent.  Special thanks go to Darryl who manged the project, kept us informed throughout, and patiently responded to our requests and suggestions.                                                                                                                                                                                                            
  • Special thanks to Kim who gave us help and support from the Sport centre.                                                                                                                                            
  • Andy M from the North Academic Porters has been a great help to me this week. He’s gone out of his way to get extra furniture for us and has ensured it is at the venue, ready to be set up tomorrow so I just wanted to pass on a thanks.
  • Just to say thank you once again for all your help this morning!  - Dave & Sandra. We really do appreciate that you have both gone out of your way.
  • I just want to thank the Porters for the great job they did last night. Thank you very much!
  • I wish to express my profound and unreserved appreciation to members of your staff who have gone the extra mile. A big thank you and express my gratitude  to the following staff:
  • Karen C (Info Lab 21) and Sue , Joanne, Martin & Terry  (Furness  Accommodation).
  • On a monthly basis we review all the positive acknowledgments received and this month, one of our team nominated David S who assisted during a recent incident, responding effectively to a flood, and helped avert larger scale damage.
  • Another wonderful swimming lesson with Ryan. He does a great mix of whole class and individual swimming.
  • THANKS SO MUCH!! For: Fixing the T.V.'s on the static bikes. Sorting the water fountain in the upstairs gym.
  • Thank you for fixing the water fountains!
  • We've had an excellent time, very, very impressed with everything and everyone!
  • Guest rooms - Very good and helpful staff
  • Exactly what I expected from University accommodation. Clean, quiet, value for money and great breakfast.
  • Special mention to: staff at Marketplace, Sam and reception check-in.
  • The ladies at the Breakfast Cafe were lovely.
  • Taken personally to room by friendly student, all staff were extremely helpful, welcoming and interesting.
  • Fantastic customer service a warm welcome from Nathan who made everything so easy for us. All was set up as requested and all technology was working well.   
  • Everything went really well and I often compliment Nathan's attention to detail, friendliness and organisation. Nothing is too much trouble, much appreciation as always.
  • Nathan very supportive re tech room, well organised food on time and drinks very good. Great venue and support staff
  • Good booking system, customer follow up and room set up, order and delivery of food on time.


February 2017 

  • Linda & Anne, Many thanks for cleaning my office last week and thank you too for all your hard work in maintaining the kitchen and bathroom spaces.
  • Thanks very much indeed for responding to this request at such short notice. Thanks again.
  • Just to say turnaround and the efficiency of the guys cleaning the carpets was fantastic.
  • Thank you so much for your help Andrew! I really appreciate and am grateful for your effort!
  • Thank you for your understanding and patience while I was searching for an internship. I look forward to my return to Furness. - Andrew
  • Thanks Sarah.  Have changed text as you suggested. Thanks for your help and being so helpful too.
  • Thank you very much again for all your help in the past with repairs and maintenance -
  • it’s great to know you are in the accommodation office - Mags.
  • Extract from Sub text - The good people at the Lancaster Campus Life Facebook page have tried to generate some enthusiasm for the end result-Spine Remodelling
  • Thanks Phil and thanks for the other incentives there are for cyclists, such as the Dr Bike service and the cyclists breakfasts. It’s definitely appreciated.
  • Also, thanks for those amazing lunch boxes. Deeeeeeeelicious! I bet mums and dads were well impressed, I certainly was. Thanks!!
  • Perfect!  I think the posters look great.
  • Just wanted to express my gratitude and praise for Steve L for all the hard work he’s done on this Ginfest Brochure, it’s been a massive job and I’m really happy with the finished product.
  • Thank you for yesterday, as we walked backed to the office we were all saying what a great team you all are and how professional your set up is. Also from my perspective as we regularly use your services, we think you are all fabulous with excellent customer service and a very quick and efficient turn round.
  • Thanks Jon thanks for all your and DPP's help in getting it up and running especially Steve L really appreciate it.
  • Thank you very much for arranging for the electrician to swap over the solar battery from the parking meter at Alexandra Park to the parking meter at the Sports Field Car Park. This work was completed in under 3 hours from reporting on plan-on to completion. Thanks to the speedy action by Maintenance this morning.
  • Full marks to Kev W for sorting out my minor issue. He popped his head round the door to sort out the problem almost seconds after I'd posted my Planon chit. The whole thing was sorted before I knew it.
  • I just wanted to say thank you very much for the new tap.  I have now achieved hero status in my department and it is all thanks to your efficiency.
  • I just want to thank you for the speedy service, the initiative in changing all of our taps, and the nice way in which you spoke to us, it's greatly appreciated.
  • Thank you for an absolutely fabulous evening. 
  • Thank you Karen for all the detailed care and planning that goes into making it such a successful event and thank you Michele for your unstinting encouragement and all the hours training the dancers.
  • It is a very special occasion and so good that it is enjoyed by many people from across the entire University.
  • It was an unbelievable evening – Karen deserves so much credited for yet again putting together such a professional event – she is the true superstar of the night.
  • Thank you all so much for such a fantastic night. The night couldn’t have gone ahead without you all being brave enough to dance.
  • Thanks everyone for a lovely night!
  • Just a quick message to everyone...... you were all fantastic!!  Thank you for your hard work and for your fabulous dancing.  Brilliant job!   Thank you to all staff, caterers, helpers, photographers, technicians and volunteers. Thank you Michele for all your valued assistance.  Thank you Sue L for your involvement and support...and a huge thank you to you KAREN.....cannot wait until we do it all again!!  
  • What a fabulous evening of entertainment.
  • You should be so proud of yourselves, your energy, enthusiasm and commitment to master the routines was impressive. Your costumes, hair/makeup was equally spectacular.
  • Yes, we’d love to do it all again! A million thanks again to everyone who put so much into creating such a fantastic night!
  • I admire your spirit and cannot thank you enough for organising event again this year to raise money for the unit. These are testing times for NHS and people like you are the sparkles of light we often seek to lift our spirit. - Karen P.
  • Just wanted to say a massive thank you for Saturday night.  It was such a good night and for a great charity.  So much work involved and it was much appreciated.
  • Yet again an amazing night ,thank you and well done
  • Thanks so much for all your help Adele. We are over the moon with our child's progress in Nursery 1 as we were when she was in Crèche 2.
  • You have an amazing team in there, with so much experience and a calm approach that she has fit right in, we couldn’t be happier and neither could she.
  • Dominic from the Projects Office has been really helpful in sorting out new Floor Plans for me. We have also been trying to update data on Planon which Dom has sorted out without us even directly asking.
  • Thanks again for your call, and please also pass on my thanks to the team of Porters, I got rather concerned over the weekend and they were brilliant in conducting the checks.
  • I would just like you to pass on a massive thank you to Brian D who helped me out with a very tricky not to mention heavy job during the early hours of the morning. In my opinion Brian is a massive asset to both his department and to the university as a whole. Nothing is ever too much trouble no matter how busy he is at times.
  • John Y and Simon B helped a student in distress who had a flat tyre. They changed her tyre and got her safely on her way. She sent chocs as a thank you. 
  • I have just met the new cleaner, Angela C this afternoon and I just wanted to pass on that she is absolutely lovely and doing a wonderful job and my flatmates and I like her a lot!
  • Ryan and Felicity. Really good swimming lesson for pre school class. We found the lesson was better than usual .We like the way they did the swimming lesson.
  • Ryan and Felicity. Pre school swimming lessons. This is the first week Ryan has run the lesson, and my child has made more progress than in the last term in 30 minutes. He gives more swim time and individual attention to each student ensuring they each progress. Well done ! Please keep Ryan instructing this group.
  • Much happier with Monday nights stage 5 this week. The stand in teacher provided much clearer and individualised comments for the children in the group, challenging them all on an appropriate level. My child is much happier and feels like he knows exactly what he needs to do to improve. Would love this teacher again.
  • Friendly check-in staff.
  • All Staff very pleasant
  • Everyone we have spoken to have been really helpful & very friendly.
  • Young man on Reception at time of returning keys
  • Both the lady at reception and lady at breakfast were very friendly and helpful.
  • The staff at The Marketplace were great.
  • Really helpful lady in the dining hall - responded brilliantly to our question about gluten free.
  • Good room set up clean & smelt fresh. Good service all requests dealt with promptly. Lovely soup. Space was ideal for the event. Food well presented. 
  • Informed me of everything, tech help & what to do if needed help, fire exit and collection points. Ensured everything had been set up as we wanted- event ran brilliantly & teas and coffee was perfectly timed- Couldn't have been better.                                                                                                                                                                                                                                                                   
  • Helpful staff. Arrived at the right time to help us with IT. Spacious training room with good facilities.                                                                                                                                                                                                                                                                 
  • Meet and greet excellent- Polite and informative. Set up of room.                
  • Excellent organisation especially response to request to warm up the room overnight- made a big difference. Catering all good- Nathan was very thorough I am impressed.       
  • Room set up was excellent.  Good inductions re heating etc.
  • Warm welcome and friendly approach.
  • Set up of room was great. Signage also good. Food and refreshments was good.             
  • Everything!!! Absolutely wonderful as the last two were.. Thank you!        
  • Food was good. Welcome was good. Space was fit for purpose. 
  • It was easily the best organised event I've ever attended on campus. The staff were polite and knowledgeable. The range of gins, tonics and garnishes was superb. The cocktails; wow! The Gin Guide was fantastic. The glassware was classy. Every detail had clearly been given a lot of thought. This event rivalled the Lancaster Gin festival in every way. It was an absolute pleasure. Bravo!”
  • The gin guide made the festival for me, I enjoyed being able to check off the gins friends and I had tried with the challenge of getting through the list (unfortunately we were very far off, 101 is a lot!)
  • The atmosphere, friendliness of staff and amazingly wide selection of gins available. Truly fantastic number of gins.
  • Gin Fest is  something new and different from regular campus activities
  • Atmosphere, entertainment, quantity and quality of gin available - wouldn't be out of place in a high-end London bar!
  • We went to a Gin Bar in Soho with a waiting list that lasts for months and that costs a considerable amount of money to attend. This Festival was infinitely better
  • I've been to two of Pete’s gin tasting sessions which were great. It's one thing to enjoy the taste of something but it's another thing to learn about it from somebody who's clearly so passionate and knowledgeable. These events made me look at gin in an entirely new light; I now enjoy gin with a better informed palate!
  • Overall we are very happy with the pre-school, especially the staff
  • The staff are awesome. We love the preschool and I am so pleased you have taken away the compulsory two weeks holiday in June-August.
  • All the staff do a brilliant job, and are so kind, caring and welcoming to both me and my child! I really feel like my child's key person genuinely cares about our daughter which is a lovely thought to have as we leave her in the morning! Thanks to everyone!
  • All the staff I have met have been fantastic
  • The Pre-school is fab, the staff are so welcoming and friendly and it makes leaving your little one so much easier. Thank you
  • I'm really happy that my daughter attends the pre-school. I definitely think it's having a positive impact on her progression and I know she feels cared for by her keyworkers.
  • Staff very friendly and make children and parents very welcome.
  • Everything was awesome so far
  • Thank you for being so caring
  • We feel grateful to have had both kids get to grow through your work.
  • The care and focus on my daughter’s development is outstanding and I look forward to dropping her off with Gina and especially picking her up to hear about her day.
  • The slips are a godsend for me as my memory is shocking, so to take a mini report home ensures everything is covered. Thanks for everything you do and keep up the good work!
  • Excellent pre-school centre. Very happy with service. It just makes it difficult if there is any reason I have to work early or late as there is very little flexibility in times and days.
  • Fantastic pre-school, thank you so much
  • The Pre-School Centre is fantastic! Thank you to all of the amazing staff for all of their hard work and for making my son's time there so enjoyable!
  • Over the year, the lunch menus seem to have evolved well: at the start there were regularly days where one of my children didn't like either option, but this seems not to happen now.
  • The pre-school centre is excellent.
  • We have enjoyed the activities to do at home and take to preschool, especially when they are displayed in the foyer.
  • The foyer displays are always fun for us to explore together and exciting to my child when they change.
  • He loves the outdoor space and the indoor slide
  • We particularly enjoy that the traditions and habits of foreigner are followed, so our children have an open mind to other culture
  • Enjoy the practical play and outdoors Singing
  • More involvement outside the preschool like taking the children to the cinema and perform which were great!  My middle child particularly liked the Wendy Woodwork activity and my youngest loves the slide in Crèche 2.
  • Our child particularly likes the outdoors and woodland areas - anything that incorporates the outdoors.
  • We always love the foyer displays. I am very impressed by the levels of independence that preschool encourages.
  • She loves outdoor play and anything outside is really positive.
  • Our child particularly enjoys the outdoor activities and exploring mud, leaves, etc.
  • She's looking forward to the barefoot walk
  • My daughter learns about self-esteem and self-confidence very well in Pre School.
  • Walks around campus and other visits are well received.
  • My child loved riding on the bus round campus and the trip to the cinema at Christmas.
  • My ps2 child loved taking part in whoops a daisy angel.
  • Cinema visit was great.
  • The sensory play areas that are being developed for each room is a wonderful initiative.
  • Messy play in the baby room was really a nice initiative. Also, I liked all the Christmas activities.
  • Queens’s celebration was fantastic! Parents evening was very informative, child specific. The photography was great.
  • I particularly like the days when parents are encouraged to come in and help or enjoy a party with the children.
  • We enjoy the idea of the home link diary. 
  • We enjoy the home link diary
  • We enjoy the celebration of multiple events and feeling of inclusion.
  • We love the pre school and our daughter does also
  • Just keep doing what you are doing!
  • Keep doing what you're doing. We've already recommended you. I would recommend the Pre School Centre to my friends and colleagues.
  • The service given now was very outstanding. Just keep it up.
  • There is no improvement needed. The Pre-School Centre is fantastic!
  • Highly recommended the Pre School Centre!
  • I think the centre is great.
  • I find the preschool centre staff wonderful and hardworking and appreciate the care and attention my daughter receives.
  • Very happy with the Preschool and happy to recommend.
  • Carry on with everything you're already doing so well!
  • We are very happy with the Preschool. The staff is very friendly and professional, so we would definitely recommend it.
  • All the staff are brilliant 

 

January 2017

  • Anthony & Sue P - Thanks for your prompt help this morning. At least we were able to act immediately, so thank you.
  • I would like to thank Sports Centre staff and Cleaning staff for their hard work leading up to the visit from the Ghana campus. He was very impressed with the centre and operations and took lots of photos to take back to his colleagues in Ghana.
  • Joy P - Thanks so much for all your amazing work and support during my stay. I hope you have an amazing year ahead!
  • Andrew - I'm grateful for your support over the year. Wish you and all your loved ones lots of happiness and surprises in the coming 2017!
  • I wanted to say thanks to Claire M for the printing and file you made me this week as I have had the first of very long teaching days yesterday and you’re efficiently made a real difference.
  • We wanted to get in touch to say thank you very much to Mark B and Monika for the catering at the Town Hall event last night. The feedback we had from our guests was really positive and we really appreciate the extra time and effort you put in to make it work.
  • Please can I say a huge THANK YOU to your team, they were terrific yesterday.   But it was really clear through the day that everyone enjoyed themselves, and I’ve had many thank-yous today! 
  • Well done to the team – we were tired out at the end of the day so they must have been exhausted.
  • When we sat down to have dinner the tables were set really nicely and it was a lovely end to a fun day.
  • I had such a fantastic day on Wednesday last week; it has really boosted my confidence in the kitchen which I didn’t expect from the day at all. If you could please pass on my thanks to your team for hosting such an enjoyable day that would be much appreciated.
  • I wanted to say a big thank you to Mark and Monika for all your hard work at our last 2 public events! It was great to work with you both.
  • A quick one to say thank you again Mark for the catering at the Town Hall last night – it was great.
  • Thank you Delme, very much for your great cookery demo last night, it was enjoyed by everyone and much appreciated.
  • Your cooking was the main food event, so thanks very much for all your hard work!!  Please you could pass on our sincere thanks to Tom M.
  • I would like to offer my sincere thanks to all of you for your help with putting on a great event last night to celebrate the Chinese new year. The guests had a great time, in no small part to the excellent food you prepared. We all really appreciate your hard work.
  • The venue was ideal for what we needed: clean, bright, well organised and welcoming.
  • The staff were great. Harry was extremely helpful and attentive, consulting with me about the room set up and checking in throughout the day to make sure everything was ok.
  • Overall, the venue, food, staff and organisation of the day were all very good and I would hold further events at the conference centre.
  •  I just wanted to say thank you to Steve!  The sign and the desk pads are splendid, exactly what we hoped for.  Thanks for the advice that you gave and the time that you spent with us, much appreciated.
  • I just wanted to thank you very much for dropping onto this piece of work at such short notice. It is much appreciated and thanks for all your efforts.
  • I just want to say thank you for all your help.
  •  I think your Reception team is brilliant! I’ve only recently just moved into University House and I’m blown away by the effort and energy they put into raising money and transforming the Reception Area!
  •  Andrew and Alan - I just wanted to drop you a line to say thank you for your efforts this morning. The fact that you both took the time to go over and attempt to improve things ahead of the event was really appreciated.
  • Facilities came out really quickly when I reported my light switch broken; they assessed the issue and returned within the time frame to fix it. I was very grateful as it meant I was able to keep working and they were very quiet at their work considering I was on a work call when they attended.
  • Just wanted to say that Jim is always extremely prompt and helpful. In general, I really appreciate how quickly issues are resolved when I contact LUFix. Thanks for the great work!
  • Alan, Trevor - I just wanted to thank you for helping out with the heating. The temporary heaters have made a massive difference.
  • The facilities are very good, very good value for money.
  • The service was perfect and had an excellent stay.
  • Special mention: a young lady at the reception when I arrived who was very friendly and helpful. The young man on duty was extremely friendly and helpful and Catherine.

December 2016
•             Just forwarding on my thanks to Sylvia H and the team for cleaning the Playroom floor this week. It was spotless by Tuesday morning and we are hugely appreciative and very impressed at the speed and standard.  It’s also worth mentioning that they also do a fantastic ongoing job keeping the Nuffield Theatre clean and tidy throughout the performance seasons too.

•             As you are aware in order for this event to take place, my colleagues Andy M and Paul T kindly volunteered their services and Sylvia, Yvette and Barbara from the cleaning team assisted without being asked to do so. This was very much a team effort.

•             Your kindness has been very important for me. Without that, I would not have continued my studies with success. Thank you for everything you did and doing for every student. - Mags G.

•             Thank you so much for this. Both of us appreciate the work of everyone to get the issue resolved. I hope I didn't pester too much - Lucyann

•             I feel so fortunate and lucky to have met you and your presence always gives me warmness and strength - Lucyann

•             Just wanted to say thanks to Tracy, Mark and the rest of the team for the booking yesterday.  It seemed to go really well.

•             Just to thank you for the excellent and beautifully-presented Christmas lunches we had today in the Staff Lounge. All 15 colleagues thoroughly enjoyed their various choices and your efforts were greatly appreciated.

•             I just wanted to say a big thank you for all your organisation for our away day last Thursday, and for helping so much with the meal choices- we really appreciate it - Eileen S

•             Really like the new Marketplace and the food on offer. The increased choice of main courses recently is very welcome.

•             Just to say thank you. These postcards have arrived and look great.

•             I just wanted to say thank you for a very speedy service from Bob the painter. Great job done and he also sorted out a joiner to fix the skirting boards.

•             Can I say a big thank you to you for sweeping the cycle path?

It was so much nicer to cycle in this morning. Thank you very much!

•             Thank you to Joanne W for arranging for someone to come and inspect and repair a desk.  I was pleased as Joanne dealt with the query immediately.

•             I just wanted to say thank you once again for all your support with the event last night, it is really appreciated.  From feedback everyone had a very enjoyable evening and the organisers of the event were very impressed with how the Great Hall looked.

As always, each porter in the Great Hall never fails to help out and offer support on the event day, it is greatly appreciated.

•             I am writing to inform you of the brilliant service I have recently received from the county college porters. I cannot thank Lee enough for the compassion and professionalism he showed me. The porters are continuously friendly and lovely to talk to which makes my experience at university much more pleasant and enjoyable.                                                       I am thankful to be part of a university with such caring and efficient staff.

•             Sandra has been wonderful: professional, kind, efficient and just brilliant at solving challenging situations.

•             Thank you Dougie for listening - sometimes it really is enough just to give people time and listen!

•             A massive thank you to the Great Hall Porters! Always going above and beyond.

•             Student came in to advise that security and porters who assisted with this incident were great and helped him a lot.

•             Pass on thanks to Simon C for assistance with some networking points he assisted with. He was very helpful.

•             Special mention for the lady cleaning the guest rooms.

November 2016

•          I just want to let you know what a superb job Linda B is doing in cleaning our corridor. Not only does she ensure our working environment is spotless; she does so with a smile even in the midst of difficult personal circumstances. She is a treasure and we are really glad to have her working in County Main.

•          As a result of a meeting last week and there was some very positive feedback in relation to yourself and all the assistance you have given to a new member of staff. So thank you very much for all your efforts and hard work.

•          Once again, please pass on our thanks and appreciation to Wendy and John for all their hard work with this job yesterday.  The job turned out to much bigger than originally thought but they dealt with this very patiently and efficiently.  My colleagues whose office furniture they moved were very grateful and would like to pass on their thanks too.

•          Just a quick message to convey our thanks to you and the team for your work in ensuring that the housing fair went smoothly yesterday. It takes a lot of pressure off to know we can absolutely rely on people to deliver!

•          Dear Jayne B, Thank you for keeping me tidy over the last few years!  You are a really lovely person and I shall miss you very much - I've loved our chats and laughs.

•          On a more positive note, I'd just like to say it was a nice touch from Andrew to come round all the flats with shortbread. Although we weren't in at the time, the small gesture was very much appreciated.

•          I would like to say thanks for arranging the crafting event; my son had a real fun that day. Your efforts are very appreciable to organize nice events for us and our kids. Many thanks for providing us such happy moments. You always do a splendid job.

•          Replacement mattress - Thank you so much Andrew! So happy with this news, thank you for following that up for me it is greatly appreciated.

•          Harry could not have been more helpful, he was there when I arrived and was promptly sorting out tea and coffee for my delegates and also some extra water for my speaker. He made a nerve racking day for me into a real pleasure and he is a credit to your company and wanted to say I really appreciate all of his help and cooperation on the day.

•          Eileen, I just wanted to thank you again for all you hard work. You did a sterling job yesterday and all events were a great success. Forrest Hills looked fabulous and the tea and refreshments you provided went down a treat. I am really grateful for all you help, support and tips prior and during the day which enabled all events to progress without any problems. I thanked Ken last night on the way home but I really wanted to thank you personally as I know you put a lot of effort into helping me make the day a success.

•          Our contact in the Conference Office (Emma) was really helpful and Nathan was great! The staff were all great, the food was lovely and there was plenty of it. I felt really supported throughout the process before and during the event.

•          Thank you both very much for all your work promoting the Student Housing Fair – it was a great success!

•          I was wanted to say a massive thank you to you all for supporting the successful Children in Need Dress Up Friday event at University House. We appreciated the time, effort and positivity displayed by the DPP team which really made a difference.

•          I just wanted to say a big thank you to all of you for the past two days. Every student/ member of staff were attentive and kind to every child they met despite the cold and mud!!

•          Many thanks to Jon M emailing for information about the university's sustainability, demonstrating credibility, particularly with regard to energy usage and carbon.

•          I’ve just been doing some feedback calls and received a lovely response from a member of staff who really appreciates having someone to talk to about queries rather than just putting on work orders and receiving an email.

•          I just wanted to pass on our sincere thanks and congratulations to the girls on Reception for the wonderful efforts they have made in order to make today such an enormous success! They always take the time and effort to go that little bit beyond the call of duty and today they really excelled themselves. They are a great team and a credit to the department as well as the University.

•          Well done you ladies for all your effort again!! :)                         

•          Thank you for asking me to be involved—I love taking part and you have such a great team.

•          Reception looks incredible today! Amazing effort from the ladies

•          Very impressed with the time and effort put into a successful Children In Need event. Very organised and fun.

•          I would like to say what a brilliant job the ladies on Uni House reception do when the reception is dressed up for special occasions.

•          Everything went brilliantly and the staff were great .

•          As far as I’m aware everyone really enjoyed it. The food and the organisation was excellent and Mark and his team were helpful and pleasant in every way. Please pass on my sincere thanks to them and the chef – Julian.

•          Thank you so much for your hard work this morning. The feedback so far has been great and I think it came as a lovely surprise to those attending to get a taster and awareness of the food available

•          I also wanted to say a huge thank you to all catering staff for providing such wonderful tasty food prior to the meeting today. 

•          Just to say thank you for the social Chilli supper last night.  I enjoyed it very much and the food was delicious.

•          Could you thank whoever made the Chilli and brought it along …it went down so well!

•          Thank you to Peter for doing such a good, quick job for us.

•          My window stuck and didn't open. I reported the problem and in three hours the problem was solved. Appreciated.

•          Alan G did the repairs on our flat. He was really lovely! Really accommodating and warm! If there is any way that a message could be gotten to him, to say thanks for all the work that he did, and how quickly he fixed everything. We really appreciated it!

•          Comments received about the recent communication sessions they have attended was really good. They found it very informative and interesting along with it also being delivered in a really good easy to understand way.

•          In terms of the project from the university side and you Steve B as the project manager it was one of the most  well communicated and professional projects I have been asked to be involved with.  We found Steve to be extremely helpful and most understanding re the importance of communication.

•          Everybody is very impressed with IsoLab  and we ourselves are seriously chuffed with the result now that it is more or less complete. Anyway, to cut a long story short, we are really chuffed with everything and the guys cannot wait to get in and start using it.

•          Pendle/Grizedale Porters - Just wanted to pass on my thanks to you regarding the excellent support received from the porters from both colleges regarding a female member of staff.

•          A student wants to pass on her thanks to Grizedale porters, for their assistance and regular checks on her to make sure she was ok.

•          I just wanted to say thank you for your help today. It was greatly appreciated and really helped our event to run smoothly.

•          Gentleman extremely helpful in aiding me find a sentimental bracelet. Would like to thank him and let him know it has since been found! Many thanks

•          Info Lab21 - very pleasant and welcoming receptionist

•          3 weeks into my Sport Centre  membership. Really impressed with the cleanliness & friendliness here generally. Impressed with each class I've tried & all the instructors. Yoga with Cheryl really helping me/keeping balance of exercise/ stretching etc.

•          Breakfast was Fab - Just came from a 4* and I will stay here before there again. Good Food and friendly staff.

•          The people in arranging my booking were very helpful.

•          Gentleman on Reception - Pleasant & Welcoming