Customer Testimonials

View testimonials from the previous 6 months:

March 2018

  • Pam J, our cleaner, is fantastic. So friendly, helpful, efficient and hardworking. Mandy D is also brilliant. We're lucky to have them in our building!
  • Thanks again for helping us in our project! Your interview really helped us!
  • Just wanted a say a little thanks for all your help with the AVDs.
  • Mags, thank you very much for your kind concern. You have always been a great listener/helper/supporter to us and we really appreciate your management skills.
  • I would like to thank you for your patience with my daughter. Thank you very much
  • It was easy to see how Lancaster has won so many awards. The University is so well catered for and so tidy and the general atmosphere around site was of peace and tranquillity, hard work and enjoyment. Well done Lancaster for such a well delivered day.
  • You absolute star!! Thank you so much for the EAT card, fabulous service!!
  • Please can I also add my thanks to everyone involved. The catering was great.
  • Just wanted to thank Debbie you and your team for all you help and professionalism in the organising of the event.  You helped make the event a success and we received lots of good feedback about the venue and the refreshments. Please pass on our thanks to Anna.
  • Just a quick message to say thank you to Debbie and all your team (including catering) for doing such a great job and for making the event such a success. Had some very positive feedback from the other university’s saying how smoothly everything went.
  • To all involved in  Catering and Events for your pre-event support and for helping the event run well on the day
  • Anna and her team have always been really helpful and quickly respond to any queries. Nothing is ever to Much! 
  • Hayley - the group members were extremely complimentary about you and the support you had given them this weekend.  They said what a lovely manner you had about you!
  • Hi Steve, That looks great, and good to go. Thanks very much for your help and expertise!
  • Thanks Jon - that’s fantastic, and very fast!
  • A huge thank you (Jon) for helping us get rid of these boxes! It’s really appreciated as it’s a weight of all our minds to know they have been dealt with securely.
  • It has been good to observe how well the ground is drained following the recent heavy rains!
  • Thanks very much for your support and all that from the team with the planting. 
  • Thanks Ian, I appreciate your help with this.
  • Reported fault. About three hours later, work was in progress and shortly after, it was finished. When I came home later, there was a small note on my desk regarding the work that had been carried out.
  • The maintainer is quite nice and thanks to his hard work!
  • Filing the defect was fast and convenient, so was the repair and I could follow the progress online. Big thanks for that.
  • Just to say thanks to you and your teams for all your help and assistance today.  As usual you all dropped everything to prioritise and assist with the ongoing situation and help keep campus safe and open.
  • It was fantastic hearing our child tell us what they had learned and has offered us a springboard to continue much of this at home. Thanks for going above and beyond what you’d expect from a preschool. Your efforts never fail to surprise us.
  • I would like to thank Keith, the architects and the builders for delivering the renovation in time for us to celebrate the Chinese New Year.  We are delighted with our building.  At our launch yesterday many people were delighted with the result.
  • Anna & Francesca - Thank both of you as I recognise the importance of the role you play in helping us function and also the strategic development of the building.
  • I just wanted let you know how helpful both the Furness & LEC Porters have been in assisting me with set up bits and pieces for the event. They’re help has been really appreciated.
  • Thank you so much for helping us out during what was a frightening time, and thank you for being so proactive and professional.                                                                                                                                                      
  • Alan saw me interpreting a monolith wayfinding sign. I appreciated his offer of assistance and manner. My guest was rightly impressed too.
  • New cleaner is fantastic
  • Lorraine on reception, is amazing
  • The cleaner always made my room excellent (Lisa)
  • Special mentions for reception staff in Bowland Hall
  • Anna, thanks for last week! Everything was great with the room and we had a great evening!
  • Anna, Thanks for all your help with everything – and Hayley and Debbie at the Conference Centre!
  • I thought Hayley and Debbie were great.  Hayley was particularly helpful when I had any questions.
  • Millionaire’s shortbread always goes down well and raspberry chocolate cheesecake is lovely.
  • All really good, staff very helpful and amenable, everything arrived.  Having the number to ring is always helpful and the staff are very prompt with responding. All very positive feedback.
  • Your staff have been friendly, on time and efficient. No problems at all.
  • Monica (who is always bright and cheerful!) has delivered the 1st Tea & Coffee to perfection as always
  • Just a note to say thank you so much for the beautiful breakfast delivered
  • Pauline was here in plenty of time and everything looked wonderful.
  • Spot on. Nice to be able to offer personal meals. Like the chalk boards. Quantities, presentation all very good.
  • I’d just like to thank your wonderful staff who always are there if we need anything on the day and are more than willing to help us. The food is great!
  • Everything was great as usual – the gentleman from catering was really helpful and professional and the food was really lovely.
  • It was fab. Perfect.it was cleared away exactly when requested Set-up was lovely. Catering all good.

 

February 2018

  • Joy - I enjoyed my time staying at Graduate College and there is no doubt that I will miss this place and all the lovely people here. 
  • Yummy! Lovely relaxed atmosphere and nice helpful staff. 
  • A thank you for provided detailed information
  • Thanks to Emma the catering staff who have delivered such efficient and professional services recently.
  • The catering was perfect this morning. 
  • Thanks for all the food and teas/coffees yesterday- all arrived in perfect time and dealt with discreetly and professionally by your staff- much appreciated!
  • Thanks to Julian and your two staff members for contributing to the event. The soup was delicious and I heard lots of very favourable comments. 
  • Thanks Emma, for the great set up of PDR for our event this morning. 
  • A big thank you, to Debbie, Anna and the rest of the team (especially Pauline and Monika).  The whole experience was such a professional, friendly and positive experience. The room layout was great, the food was lovely and the staffing was professional, attentive, friendly and faultless.
  • Thanks so much Leanne. You have been a great support during our stay in Lancaster. Greatly appreciated. 
  • Legend Sir!! Looks great - Steve L. 
  • Jon and the team, thank you all for investing time and effort in helping us.  People are impressed with the designs and the quality of the brochure.  It’s been great to work with u. 
  • You total star - Steve L. 
  • Big Thanks! It’s looks brill, You’re a star. Thanks again for all your hard work,
  • Thank you Anna, for intervening yesterday when I had a problem with noise levels from the buildings works. It was quiet for the rest of the three hour session which was very helpful.
  • You know what, you're ACE - Alan P
  • I am extremely happy with how it was handled, very quick, efficient and everyone involved were VERY nice, congratulations! Keep up the good work! 
  • Got a visit from maintenance almost immediately the day I submitted my problem. Lesley N was assigned and the work was completed quickly and professionally. Thank you! 
  • The staff are very professional and he fixed the sink very fast.  
  • Real welcoming. I'm very glad with the service of that Sports Centre. There are a lot of equipment , which always work properly  and more over it is very tidy
  • Sarah’s classes - fabulous and totally worked the class hard.  Thank you for an enjoyable circuits                 
  • All staff, especially Eddie, is friendly and always eager to give advice. 
  • My favourite instructor Eddie, always helps me with exercises. God bless his soul.
  • I think you are all wonderful, delightful , dedicated people, it's the fact that you are all great that has kept me loyal to this centre  over the years
  • Met our needs perfectly
  • Special mention for Leanne 
  • Victoria was so helpful
  • Hayley -really friendly and helpful
  • All of the staff were super helpful
  • Harriet happy with how the day ran - no problems.
  • As always Harry was a great comfort to have working for us! 
  • Anna and her team have always been really helpful and quickly respond to any queries we may have – Nothing is ever to Much!  
  • Huge ‘thank you’ for all of your help in arranging our Away Day last week. The feedback has so far been really positive. Many thanks to you and your colleagues for all your help once again – it really was very much appreciated!
  • Room was set up how we wanted. On time with breaks, refreshments & lunch. Friendly & professional service, on hand when needed for technical service.
  • Staff on the day very helpful, food and refreshments were well received and on time. 
  • Thanks to others in your team who were involved. None of yesterday’s events would have been possible without your involvement - thank you.
  • A couple of comments - everything was good and nothing needed improving.
  • Very happy with all the support they have received from the whole team.  Commented on how good the catering has been. 
  • The room was clean and tidy when we arrived. Everything was where we expected. 
  • Everything was very good, the food was a lot nicer than the previous. Tartlets were lovely.
  • It was all good, everything was on time and the visitors gave lots of good feedback about the catering
  • Food was really good.
  • Chicken Caesar wrap is really nice. Food went down really well, veggie tartlet well received. Service is brilliant, always on time.
  • Really enjoyed my lunchbox – the chicken wrap was amazing J
  • Everything was spot on and we especially liked the little blackboard with details on. 
  • All good. Staff were brilliant. 
  • Good feedback from guests regarding the food available.
  • Several comments about service:
  • All good, everything arrived on time
  • Everything ran smoothly and everything was laid out very nicely.
  • Everything went very smoothly.
  • Breakfast was excellent, everything freshly cooked and local produce use.
  • Plenty of choice with everyone catered for and excellent service.
  • Breakfast was lovely plenty of choice and friendly staff.
  • Very friendly staff in the breakfast room
  • Excellent breakfast  - plenty to eat and plenty of choice, with very helpful friendly staff
  • It all went very well thank you. Thanks for all your help in the lead up

January 2018

  • Wanted to tell you how we are appreciating the cleaner in here; she’s ace - Maria V 
  • Thank you very much for everything! It’s been a pleasure meeting you! You are my angel I will never forget what you did for me! 
  • Thank you for your understanding, flexibility and patience in dealing with students' needs. A+ service throughout my long stay at Lancaster.
  • The visitors were really pleased with the meal they had in The Lounge last night….they said it was lovely and that everyone was very nice - Clinton, Jane & Mark 
  • Can you please pass on our thanks to John and his team for a great evening, it all went really well and ran very smoothly. 
  • Had a guest extremely impressed with their stay especially their experience in the marketplace so thank you
  • Thank you for providing such a lovely lunch today. Everything was fantastic & beautifully presented. Everyone commented on the quality and quantity of the food provided.
  • Excellent communications throughout the process and requirement carried out perfectly. The catering was of a very good standard. Overall I couldn’t fault the service provided, it was friendly and efficient at all times.
  • My Head of Department was very happy with everything and would like to say thank you to the lady that looked after her at the start of the meeting as she was extremely helpful.
  • I wanted to thank you Debbie & Emma for being so helpful and accommodating my queries - you’ve been great!
  • Steve, you’re amazing. This would be awesome.
  • I notice this morning that the water has gone! Thanks very much for getting that sorted out.
  • Thank you so much to Ken C for sorting out and fixing our broken mailbox issue so quickly. An efficient, professional and friendly service! 
  • Many thanks for the speedy action and the new tubes seem better quality and brighter too!  
  • The gentlemen kindly fixed an additional issue without the request being placed and completed the job very promptly. 
  • Problem was very swiftly dealt with, thank you 
  • Thank you for arranging to have the bulb in the Eco hub replaced by your team so promptly – much appreciated. - Andrew N
  • Thanks to all your wonderful staff in Pre-School 2 for helping to make my daughter so happy and fulfilled. Special thanks to Jenny, Katie, Georgina, Beverly and all the lunchtime staff. 
  • Thanks to Anthony and the relevant members of our Security and Portering team for their response on the day which ensured the extent of fire damage was not as severe as it could have been.
  • I just wanted to say thank you for all the kindness and support you all showed me throughout my stay at the University. 
  • Furness Porters – Thank you for all the help during my 1st year at Uni. 
  • Dear Joanne, Paul, Sue, Terry thank you very much for your attention and dedication, thank you for each smile and each ‘hello’  that has brighten our days in Lancaster. 
  • To Terry, Jo, Sue & Paul we can’t thank you enough for everything you’ve done for us over the last 4 years, we’d have been absolutely lost without you all!
  • Never underestimate the real difference you make to the lives of our students, especially those who are having a hard time. You’re a friendly face & you’re always looking out for our safety & wellbeing 
  • To the Furness College Porters – Thank you so much for your unconditional help over the last 3 years. You’re all so friendly and approachable which as a nervous first year, I needed. Thank you for being a constant source of reassurance, help and care and making my life so much easier.
  • Thanks to you also for all your support with the AVDS and for all your hard work during set-up, on the day and during set-down. So thank you so much for all your hard work - Dave A & Great hall Porters
  • We would just like to say a big thank you to you and your team, what a marvellous job they have done on this flat.
  • Leanne was very helpful
  • Room layout and refreshments great us usual. Staff were always on hand for any queries.
  • Thanks Deborah. Room was perfect last week!
  • Harry was very helpful.
  • The booking experience was good and thank you for accommodating changes of numbers a few days before.  My Head of Department was very happy with everything and would like to say thank you to the lady that looked after her at the start of the meeting as she was extremely helpful.
  • Harry is good when asked for anything he sorts it out.
  • Thank you for another very smooth event. We had no problems and Harry as always was wonderfully efficient.
  • Many thanks Anna for your support and help with our meeting today.
    Please also pass on my thanks to the kitchen – cake went down very well – especially the brownie and tartlets!
  • The catering was of a very good standard. The service provided was friendly and efficient at all times.
  • Meeting facilities were excellent.Food and catering service was excellent   
  • Member of conference staff on duty that day was superb and sorted everything out calmly and efficiently. 
  • The members of conference staff who were there on the ground were excellent
  • We were happy with all aspects of the booking – food, venue and accommodation. Everything worked perfectly and all the delegates were happy with the meeting. Many thanks to Anna and all involved!

December 2017

  • Thankyou for the card and sweets, the flat and I really appreciate it
  • I thank you very much for such considerable email and service in Graduate College, which really makes me feel home-like in the university.
  • Dear Jan and all of the Chancellors Wharf Staff, I have to say I’ve stayed in a few halls of residence at one time or another in my life and Chancellors Wharf is by far the most effectively and professionally run; I feel in very safe hands with you.
  • Thank you very much Mags, for your assistance regarding our request for shelves, it was deeply appreciated and very helpful. 
  • Dear Mags,we always appreciate you for the great support.
  • Just a quick note to say thank you so much for great pre – Christmas pie today – you moved all 11 of us through without any fuss or tail back at the bar and it was all great – everyone had a fabulous time.
  • Dear Fylde bar staff,  Thanks for keeping me fed this past term! Waking up and heading over to to grab that Full English very morning was a great way to start the day.
  • All at the Deli, Thanks for making this my favorite place on campus this term! The relaxing atmosphere and delicious food never failed to brighten my day.
  • Steve L, graphic designer at the Design, Print & Photography produced a highly successful flyer and folder for the event. 
  • Many thanks again for your help with this. You were ready to help at really short notice and did a really professional job, so thanks.
  • Today there was a bad leak and I must say it was dealt with extremely well!
  • I started my adventure with you as a tiny baby. You, all of you, helped me to become a strong and independent girl. You inspired me every single day, you contributed to my safety and happiness, you've been part of my family.
  • I graduate today and I will be thinking about all the work that goes on behind the scenes, that is often hidden from view but which makes graduation possible.
  • I would like to put forward that our cleaner Janet has been very good and definitely deserves some recognition.
  • I would like to thank James D for all his assistance in continuously resolving any ISS issues I have. He is always very helpful.
  • Thank you for new matts in the gym upstairs. More care and attention in there is showing. Also cleaner and a pleasure to be in.
  • Good route settings on the climbing wall and lots of middle of road routes for us oldies
  • Couldn't do anything more, very helpful and caring. Geoff was amazing
  • Excellent service from DPP
  • Very professional. Genuinely interested in getting a good photo

   November 2017

  • It is my pleasure Denise to have such a wonderful accommodation manager like you, have a great day!
  • LUH Homes - Once again, thanks you ever so much for all of your marvellous work.
  • We visited my son at the weekend who is a fresher in Carmel and as a family we were so impressed by how lovely everything was.  
  • What a brilliant job you and your team have done with not only in improving communications in general but the addition of this newsletter. Well done Charlotte
  • Thanks for all the updates today Phil, they’ve been really useful for the Comms team.
  • Katherine - Thank you for your help over the past three days from you, mark and rest of the staff, it was very much appreciated. Everybody was so complimentary of Forrest Hills.
  • Thanks Debbie & team, I'm passing on compliments for the delicious vegan options that you supplied for us today.
  • Deborah in particular was extremely professional and tailored everything to our last minute. Guests were particularly pleased with the vegan options. The food arrived on time with zero disruption to the event, so excellent experience.
  • Thank you very much for all your help in making the book launch in the Great Hall a great success - we couldn't have done it without you!  Well done John & Jayne and Mark
  • Dear Debbie, Hilary and Harry, Thank you so much for all your help and your patience and exceptional professionalism. You've been amazing.
  • Debbie and Hilary - Thank you so much for all your hard work during the conference. It’s been so smooth!
  • Thank you, and all the rest of the team for an excellent week last week. I was really impressed across the board by all the lovely service we received, special thanks to Harry too for all his support with our Board and their IT issues.
  • Harry was amazing as usual. There were multiple events going on and Harry was there whenever I needed him (which I did a lot). He was really helpful and made my event look seem less.
  • I don’t know what I would have done without him.
  • Our event went off very well – no problems with getting in early, and the porter Harry was just fantastically helpful. The room was clean and well heated; everything was just perfect.
  • Thanks very much for a really excellent stay, a comfortable room and a good vegan breakfast.  We were impressed by all the very friendly and efficient staff.
  • You might want to know that everyone in office is impressed with the banners.  Well done!
  • Thanks very much for all of your work on the boards Steve, they look great and we are really happy with them.
  • Cartridges just been collected. Thanks for your help with this.
  • Tara & Claire on reception are wonderful! Very helpful with directional help. A credit to the University.
  • Amazing effort as always from University House reception for Children in Need. They all look fantastic as does the reception area. Well done & thanks
  • Yet again the girls have excelled themselves! Amazing. Surely they are the best reception team in the world!!
  • Legends of Lancaster -The current plan is to send the videos to prospective students as well as promote the videos on the main University channels with the aim of attracting the next generation of students to Lancaster
  • Thank you again for your support with the campaign. 
  • Thank you for the fast response sorting out my office lighting issue
  • Thanks to the workman who fixed the door. His response and workmanship was second to none.
  • The maintenance technician is really nice ,thanks him a lot
  • Pre-School staff are very professional, kind, helpful and caring. This Pre-School Centre is the biggest blessing for mum's like me. I would like to say "THANKS" to the pre-school staff. God Bless you all.
  • This is just a quick email to thank you for kindly agreeing to stop the work around the Nuffield Theatre  this afternoon
  • Signage - I think the new campus signage looks great!
  • The students love working at the new desk. And I think the whole areas looks a million times better so just wanted to say thanks very much for all your help with it – looks fab!
  • We appreciate the amount of effort you all go to, to try to ensure there is minimal disruption to groups.
  • Lee P- went above and beyond to help find my phone. The extra effort and care he gave made the difference, so I'd like to thank them for the great service.
  • I would like to thank the parking department for the outstanding service, communication and help that we as a family have received in getting our daughter a brilliant start to her time at Lancaster
  • Huge thank you to the security/ porter person the night of my accident. If not for him I wouldn't have gone to A and E that night and would very likely made my injury far worse than it is.
  • I thought the porters were fantastic in dealing with the situation and ordering me a taxi.
  • Thank you so much for your help yesterday with our event. We understand you were extremely busy yesterday and we appreciated your help very much - Great Hall Porters
  • I am just writing to express my praise for Philip, our cleaner. I would like to say his dedication to the job is highly commendable, exceeding that of any other cleaner I have had during my 2 years living on campus.
  • Janet is our cleaner has a high work ethic and is very friendly. She is a great asset to the university and deserves some good feedback. The cleaning staff do a lot for the university as well as other members of staff however, they sometimes get forgotten about. I feel Janet does deserve some praise as she works hard.
  • The cleaners do a marvellous job. This place is always clean and tidy as possible considering the amount of constant traffic. Thank you cleaning staff.
  • Love the new bouldering problems and Bluetooth adapter, thank you.
  • Breakfast team staff very impressive.
  • Couple of comments about staff members very polite and pleasant & helpful. 

October 2017

• The 2 guys from this company have been amazing. Thank you for all your help getting this sorted.
• I always enjoy my two days in the building as our office is always clean and well looked after. So is the communal areas and the toilets are always spotless.
• A huge thankyou to Karen, Liz and the team for all the extra effort that went into ensuring the Centre was spotless. It was very much appreciated.
• Rick and co from External Steam came to save the day at last minute and did an amazing job, when we really needed help. A huge thank you to the Helpdesk ladies and the external steam team! Amazing service
• Thanks very much for all you are doing to get our houses live on the University Homes website; I know it is not the most straight forward procedure sometimes. Please pass on our thanks to Sarah and Lorayne.
• My friend told me that she was very happy and impressed with her daughter accommodation and the facilities.
• At the onset thank you very much for sorting out the issues at such a short notice. Really appreciate the team for the work and kindly convey my thanks to them - Mags
• Thank you and your team for being ever helpful throughout our relationship, particularly with everyone’s patience whilst I got used to the Student Pad website! - Lorayne
• Thank all the staff from welfare office, Louise and Paul the porter at Lonsdale for their help and kindness when my child was taken ill and came home. It is reassuring to know just how professional you all are, and wish the university many years of success.
• We just wanted to say thank you for your help this afternoon. You were so helpful and came back to us really quickly with any queries - Charlotte
• Tracy, Just to say a big thank you for all your help not only this year but over the past years. The reception worked really well in PDR1 and everyone was chatting away which is what we want.
• I was very impressed with the support my family and I received from you recently when you went over and above the call of duty to assist us. Your actions meant that we could continue to enjoy our time at the family fun day and drive safely home. - John L
• A huge thankyou to the Catering tea for providing a lovely afternoon tea for the recent visit. Many compliments were received. Thanks also to Pete for arranging the venue.
• Fantastic food and accommodation. Didn’t expect the accommodation to be of such a high standard.
• Many thanks to Katherine at Forrest Hills for hosting our recent celebration for our successful staff and families. Thanks also to the catering for the afternoon tea.
• I’ve picked up the card now, thanks for your help!
• The card is working now, thanks for your help!
• Thanks again for all your excellent support and lovely food.
• Staff were very professional and helpful. Nothing was too much trouble. Venue was comfortable, airy and welcoming. The warm welcome and professional manner of Leanne on the reception desk.
• I honestly could not have asked for anything to be better all our requirements were fully met and in some areas exceeded. Thanks to all of the Conferences team who were involved in helping out with this event especially Debbie and Anna.
• Thank you to Debbie and the team for providing such an amazing environment for us. The whole went really well, and Harry was incredibly on-the-ball with everything. Please convey my gratitude as well to Leanne for going above and beyond.
• Just to say thank you for your help with our leaflets, it is appreciated and they look great.
• Dear Jon et al - That’s fantastic news and a great achievement. Well done to everyone involved.
• Congratulations Jon and everyone involved, a fantastic result.
• A huge thankyou to Ian and the team for all the extra effort that went into ensuring the areas were cleaned and swept prior to the recent visit of Managers from Universities across the country.
• Numerous compliments about the Halloween display in University House reception
• Thank you to Andrew N, Ian W and their teams for helping out with welcome week.
• Very quick and effective. Thank you!
• Zip tap fault and maintenance arranged for extra kettle. Thank you v much
• We reported a fault in our flat and it was quickly solved during that same day by a very efficient member of the staff. Thank you so much.
• I need to just communicate what a great job our colleague did in putting the whiteboard up and a small shelf to keep my paperwork off the floor recently. Didn’t get his name, but brilliant!
• Really like the new look Pre School newsletter. ☺
• The new look Pre School newsletter looks fantastic! It’s so easy to navigate and looks great. I’m so touched by all of the work that goes into everything at the pre-school.
• Hi Adele and Joanne - Many thanks for hosting the Meeting yesterday, we had a great day. Please thank your staff too.
• Adele and team, many thanks for yesterday. What I thought was really lovely was the range of activities on offer for the children, the way children were actively engaged and how settled and happy the children were. An absolute credit to your team!
• My child has settled in to school amazingly. I know everyone at preschool works so hard to prepare them for school and it pays off! So please pass on a big thank you (especially to Sammy, Liz and Gill)
• The meeting was great and you made us feel so welcome. I would love to come and visit you again with some of the team as your learning environment was inspirational.
• This room is the best by far now (and it used to be very difficult to use). The team have done a fantastic job on the room; it’s the small things that have a big impact on our day to day activities.
• Thanks to you all for your assistance with the chairs and tables.
• Student and his parents stopped by the lodge to say thank you for your help the other night when he injured his arm - Paul
• Calm and efficient when dealing with an emergency - Cartmel Porter
• Lancaster University is the cleanest pool they have used in the North West.
• Lancaster University pool is one of the cleanest pools they have use in the North West and staff are friendly and helpful.
• Fantastic pool, staff went out of their way to make the event successful
• Thanks for your time yesterday – the students had a good trip and appreciated your valuable info.
• I would like to thank your excellent instructors, Inc. Sally Cheryl, Eddie and Laura D & M for getting me fit and help improve my technique.
• Climbing wall - I love the routes and appreciate the hard work the cleaners do, place looks great. Thank you.
• The assistance and support you provided was extremely invaluable and they strongly believe that due to your prompt knowledge and intervention it resulted in the patient achieving a positive outcome. I would like to pass on my grateful thanks to you which I believe is well deserved for what has been described as going above and beyond any expectations - Craig M
• George was very helpful
• Couple of compliments for Leanne - really helpful with a fluent knowledge of her job and the facilities. Brilliant customer service.
• Special mention for cleaner - Lisa
• All Kitchen staff received special mention