Customer Testimonials

View testimonials from the previous 6 months:

September 2017 

•             That is great news. Lucyann, I am very grateful for your help and support with this and throughout the year
•             Thanks to Tim for his great help. He was very helpful and made it happen
•             I truly thank you Vicki,  for taking the time that you did to give me an answers
•             The location, interior, outstanding facilities and the accommodation office support significantly enhance my 'quality of life' and I am grateful to be here every day
•             Thank you Mags for all of your help. It was a great experience to stay in the on-campus accommodation
•             Vicki, you are so helpful and kind!
•             Thank you Sarah, so much for helping me out. You are very efficient, I realise that you are extremely busy now with all the students moving in
•             It has relieved a great amount of stress off of my shoulders and I am very appreciative of you taking the time and effort to help me out
•             We have regained Best Halls for 2017. Congratulation to all involved and well done for all the hard work that goes into this
•             I’d just like to thank all concerned for the lovely lunch
•             You make things so easy and always do as much possible to help out, it’s a huge help when organising this type of thing. Julian, thank you for baking the muesli bars. It was a huge success with everyone
•             You really do things very well and we all enjoyed the food very much
•             The food was great and, just as importantly, the staff did an excellent job accommodating our last minute requests and changes. It was very professional service all round and our guests left happy
•             Thank you for your wonderful assistance with our away day. The venue was splendid and the food was wonderful
•             Her name is Leanne; she helped a gentleman with a last minute booking and was very helpful with finding a room. He came over to reception to thank her personally
•             Thanks again to you and all your staff for helping our colloquium go so well. We really enjoyed it and it was a very productive couple of days
•             Again thanks very much Steve for your help on the badges, seating plan and the invites you/ your team have done a brilliant job on it all
•             Thank you and all the ground staff for your help with the Triathlon, nothing was too much trouble. You helped make organising the event slightly easier, which is much appreciated
•             The Forrest Hills greens are getting better. Lads doing a good job
•             I think the campus looks amazing at the moment! I’ve been here for 12 years this October and never noticed it like this before! Despite all the building work, the green areas look fantastic!
•             Thank you to you and the guys for finishing off the banking and also for cutting back the wild flower grasses at the front. It looks a lot better
•             “I wanted to pass on my sincere thanks to all of those involved and for once again “Raising the Bar” in relation to the student experience
•             Thank you and all your colleagues for investigating further on the issue
•             A huge thank you to all the team involved in last night’s award dinner. We were very impressed by the service provided from the pre-set up through to the food and bar services
•             A BIG THANK YOU to all for making yesterday’s awards a huge success. We’ve had nothing but positive feedback
•             I just wanted to let you know how helpful the LUMS Porters were when we were setting up George Fox. I’ve spoken to/met several of the porters/security teams across the campus this week and they all been extremely helpful
•             The North Dept porters have also been great this morning with putting plans in place for a delivery arriving for an event later on today
•             To Terry, Jo, Sue & Paul, We can't thank you enough for everything you've done for us over the last 4 years, we'd have been absolutely lost without you All!!!
•             Could we please have another Zumba class on Wednesday lunchtime when Vivien finishes? She has been brilliant!
•             The Pilates class with Louise was really good; excellent "teaching" class with a lot of help with technique. Louise created a very calm, encouraging atmosphere. I always enjoy Cheryl's Friday lunchtime class but I really enjoyed this one too
•             There’s something solid about the uni provision and flexible making it low stress
•             Many thanks for making my stay a good experience. Keep up the excellent work
•             Several compliment s about staff being helpful and friendly - all staff extremely friendly
•             Leanne received a couple of compliments for being helpful and check-in staff very helpful
•             For the price and given the on-campus location, I think it was perfect
•             Very pleasant stay. Good facilities, appreciate tea and coffee in room
•             Had a great stay - the room was even nicer than some hotels I travelled to? The students here are very lucky.
•             Good to be able to share 'student' type accommodation with prospective student before applying
•             Several compliments about breakfast - Excellent, very good, value for money and the staff were most helpful
•             Couple of compliments about Security doing a fantastic job 

August 2017

•             Absolutely delighted with the food/ service. Standard/quality/choice of the food greatly improved. Staff have been extremely friendly and helpful
•             Massive thank you for how quickly this work was undertaken. Everything is looking sparkly, and we're really appreciative of the speed this was done. Please pass my thanks on to Romona.
•             Huge thanks to Gail - many people commenting on how nice the venue looked.
We are very lucky to have such an enthusiastic and amiable member of staff to help us keep the facility in working order.
•             Wanted to tell you what a fantastic job our cleaner Gail did in preparing the venue.  Gail did a sterling job as her part in the team delivering the event
•             Thank You and your team very much for a great piece of work, also the follow up visit today to touch up the interior paint. 
•             Thank you to Kevin (Mtce) and Christine (Cleaning) for their quick response and preventing what could have been a big problem.
•             Massive thank you for your help with arranging the shorter contracts.  Thanks also for arranging this in a timely manner and contacting all of our students
•             You are so kind and your team really helped me a lot. Thank you so much - Lucyann
•             Thank you Mags for all your kind efforts and thoughtfulness. I have had a very good stay at County Main and am glad that I will have another year to enjoy it.
•             I absolutely love where I am and the room that I am in.
•             Accommodation application - Thank you so much Sarah, this means the world to me. Cannot thank you enough.
•             Thank you very much for all the useful clarifications and the help you provided. Looking forward to coming on Lancaster and starting my course.
•             Sarah, I just wanted to email you to say a massive thank you for resolving my issue, along with responding so quickly at what must be a busy time for you all.
•             Thanks again for all your help to make the Staff Awards Dinner such a successful event.
•             Julian, Tracy and team, food as ever, was fantastic .
•             The rooms were very good for the guest accommodation.  The catering was excellent at both breakfast and dinner, with good food and generous portions. The service was superb! Everyone was so friendly and helpful. The bar manager at Barker House Farm definitely went the extra mile for us.
•             Thank you for everything you did to make our wedding day so special and magical, especially Eileen and David who co-ordinated the day and all our requirements so perfectly.
There were many compliments on how beautiful the venue is. Please thank every member of staff for their diligence professionalism and efficiency.
•             Thank you again for all the help that you and the university staff gave us, which contributed to the events success. The feedback from our members has been superb.
•             Everything was perfect. Just wanted to say how fantastic the young man – Harry B. He is a real credit to your team.
•             That’s absolutely perfect. Thank you so much for doing this so quickly.
•             This is brilliant!! Many, many thanks for your help with this Steve.
•             This looks brilliant. The team and I are very pleased with your design work on it. I think it works really well.
•             The batteries and some electrical waste were collected the day after I emailed you. Thanks for a very swift response.
•             New outdoor gym at Coronation Field is now open and it’s fab! - Lancaster University Wind Turbine Community Benefit Fund
•             The team were very resourceful and did find us, and actually brought the strays to us in person!  So, big thank you to them!
•             We have to thank for your constant care. Thanks you for all you do for us!!!
•             Claire went out of her way to help me on a number of occasions.  She has been so polite and friendly and it is really encouraging to see a happy smiling face like Claire’s.
•             Thank you for the great job of putting up the magnetic whiteboard over the weekend. Was great to come in and find it all done, and in exactly the right place. Thank you.
•             He was brilliant, the lock broke and we had to do a broadcast. Your team came hurtling to the rescue.
•             Thank You so very much for arranging the exchange of the writing desks so promptly.  It enhances my 'quality of life' so very much! Thank you!
•             Thank you to the in-house decorating team who did such a fantastic job repainting our office. It has made a huge difference to the office environment and it is much more enjoyable space to be.
•             We’ll always remember the warm welcome we have received every morning, without fail Sammy, Liz, Beverley, Kirsty and everyone else has made handing over so much easier.
Thank you as well for all the practical advice and emotional support when things have been difficult.
•             We are very grateful that we could have you all who are very professional in looking after and educate our children, in particular Beverley, Abi, Joanne & Katie.
•             Nothing is too much trouble for the Pre-School staff and they are constantly raising the bar. Their enthusiasm & meticulous attention to detail, means they always arrange successful events which the children always love.
•             The staff always knew everyone by name, the lovely school books, your absolutely fantastically talented school photographer and of course we love and miss Joanne. She has been a part of our family for so long; it will be hard not to see her so often anymore.
•             We have loved the safe supportive and nurturing environment that has allowed her to grow and flourish. The level of dedication sets Lancaster university preschool apart from any others.
•             The Pre-school has played a big part in making him into the person he is today. The hours and hours Gemma spent reading to him! Abi and Katie learning about Star Wars. Thank you everyone, you’ve been amazing!
•             Everyone is so lovely and caring; we really felt that the key workers cared for our children. The graduation day is a fantastic goodbye party, thank you for putting it on!
•             We thank you for all your help and support throughout her time at Pre-School. We feel she is ready for school which is all thanks to you.
•             We have loved everything about Pre-School! Gill and Sammy’s happy faces, always enthusiastic and pleased to see us!
•             What sticks out for us, throughout the 8 years, is the absolute care and attention of all the staff. Our children have absolutely thrived and blossomed.
•             You have all been so supportive especially on tearful drop off mornings!  A massive thank you for all your care and attention for
•             I have been helped and encouraged to over-come hurdles and reach my milestones. I couldn’t have done it without the care and support of everyone who has looked after me, especially my key person, Joanne. 
•             12 years of memories for us, all cared for by the best nursery team around. You have all helped shape these children and prepare them for the big world out there and we can’t thank you enough.
•             Thank you for all the wonderful times and memories!
•             It has been fantastic, all three have loved every moment and been really attached to their key workers. The Learning Logs and folders are an amazing keepsake.  A huge thank you!
•             Thank you to all the staff at Pre-School for your amazing and good job.
•             Loved all the support from all staff at every little milestone, big or small.
•             Tomorrow, I will be dropping off for the last time into you’re care and I wanted to say a big Thank You.
•             It’s been great to see how the centre has continually changed over the years to keep our children continually entertained, stimulated and educated. The caring nature is ingrained from the bottom right through to the top.
•             You have taken my two babies and helped shape and develop them into two independent boys, who know their own minds
•             You have an excellent group of staff who you should be proud off.   I really do not know how they do it dealing with the challenges and the emotional impact of caring for young children – they are all stars in our eyes
•             The centre and staff have made a long and lasting positive impact on all our lives  and we will be forever thankful
•             I’m so happy we chose to bring him here, you’ve all been wonderful. Thank you so much he will really miss you all.
•             Good staff and good management come together to create a wonderful preschool.
•             LU pre-school is an amazing place and we’re so lucky to have you. I’ll be absolutely heartbroken when we have no reason to come here anymore.
•             You helped us shape our child in the most positive way and also showed us parents how to further stimulate these little developing minds. All staff have been extremely professional, friendly and enthusiastic.
•             The campus map really looks excellent and I think it goes a long way to helping people find where they want to be with great ease especially the entrances and facilities information like toilets and even places to eat. I think it is a very professional and well thought out map!
•             Easy to use. Easy to read. Letters in key of the map. Excellent design and colour. Campus zones colour nice idea.
•             Conference feedback - People visiting campus have said that the new map has made it much easier to navigate around campus
•             The Contractor commented on how great your team were in helping out in a friendly way with no fuss or drama. 
•             Dear Dave and Alan, Thank you again for all your hard work in getting County South set up.
•             Complimentary about cleaning and Maintenance and have complimented the team on how responsive they have been to request and faults .
•             Swimming lessons have been brilliant this week. Don is very positive and completely focused on the children for the whole lesson
•             A big thank you l for your amazing help and efforts with the games.  Every member of staff was fantastic.
We have had a lot of comments from parents and coaches about how good the facilities are. Some great memories and hopefully some lifelong friends have been made
•             Kim and Sam were so helpful from the very first tentative meetings until the very end of the games, nothing was too much trouble, all of the staff performing their duties, always with a smile and with many helpful suggestions
•             Special mention to Harry & friends - catering staff
•             Special mention to Ros and John B for the customer service in the marketplace
•             All staff in Marketplace for friendliness and excellent breakfast.
•             Laura the receptionist was very friendly.
•             Nice blonde lady on reception v. helpful with situation. 
•             Hilary was exceptional, but all were very good.
•             Everyone was super nice, friendly & helpful
•             Thanks for looking after me so well. Excellent quarters in the John Creed building, everything worked as it should, and fantastic meals too.
•             Alan in the winning post, really helpful.


July 2017

I would like to comment on how great the cleaning has been recently. There is a real noticeable difference in the standard of cleaning. So please pass on my thanks to the lady – she does a wonderful job and she is very much appreciated.

  • We are truly grateful for all your efforts in getting everything sorted for us in such a short time. We appreciate all your help and kindness. Thank you!
  • Thank you very much for processing the application so efficiently. This has removed a big pressure from us and she is really looking forward to arriving to Lancaster in September.
  • I just wanted to say how helpful the Accommodation Manager -   Andrew G, has been in helping us organise the summer accommodation. I just wanted to let you know, as positive feedback rarely makes its way through the uni system when it’s deserved!
  • Thank you and your team very much for looking after me on the campus for the four years. I have a wonderful time. You have done a very good job.
  • Thank you very much for your help and wonderful work during my staying in this flat. I have been enjoying my life a lot here on campus and will be a meaningful part of my life - Mags                                                                                                       
  • Thanks a lot for your precious help. I look forward coming to Lancaster!
  • I am absolutely delighted with the number of enquiries we have had for our 2 houses.  I feel safer, protected by LUH's experience and professionalism and all of this makes me a better landlord.
  • Thank you very much for your consideration. I have found the whole process of applying to Lancaster a real pleasure, and appreciate your sincere efforts of encouragement.
  • The graduation accommodation team are genuinely helpful to the students. Something I frequently mention to others when discussing my accommodation experience.
  • We really enjoyed living in the flat. Many thanks for your management and support during my stay.
  • Thanks, and keep up the good work!
  • You are like a big bright star shining in a darkened sky.
  • The children had a fantastic time. The feedback from the parents has been brilliant and many of them also indicated they really appreciated Stagecoach providing us with our own transport for the morning.
  • I wanted to thank your team for exemplary service. Everything was delivered promptly and the food was delicious. I am sure it was a hugely busy day for them but they maintained the usual high standards in spite of this.
  • We just wanted to send an email to thank everybody involved in the organisation of the conference. In particular, Harry was a shining light and went out of his way to ensure everything went smoothly, despite us ending up with several more people than anticipated! He really is a credit to your whole team.
  • Just wanted to say thank you for all your help in organising the conference. It ran really well, and we couldn't have done it without your help and assistance - Debbie and Richard.
  • Just wanted to send you a quick note to say “thank you very much” for all your help and support before and during our recent event with you. - Debbie
  • Thanks again so much for your work, it looks brilliant!
  • We’re getting some great feedback about the course improvements – thank you! Please pass on to Kieron and Eric
  • Just wanted to say thanks again for all your help with the interviews last week.
  • A huge thank you to the maintenance man who drove us to the children's university graduation ceremony today we would have missed it had he not been so kind.
  • Maintenance person came today, fixed them swiftly. Didn't even get chance to thank the person as I was on a phone call and by the time I came off he'd reattached the drawer and gone.  Brilliant service.
  • Just like to say how helpful our painter was and what a good job was done here. Thank you very much.
  • Thank you for all your hard work and herculean effort in getting the campus looking fantastic for the Open Days and Graduation Ceremonies over these next few days.
  • I really do appreciate the sheer effort that everyone has put in to make this happen and wanted to thank you for once again for raising the bar in making the campus look superb.
  • I would like to commend Rob from Bowland College, who has looked after me exceptionally well these last two nights.   
  • I had excellent support from the Great Hall porters.  Security staff were also most helpful.
  • Also my thanks to you for heading up a very supportive team of people.
  • Thank the staff on security for their prompt response for a request for someone to come over for an intruder in the Great hall.
  • Bowland porter, Rob - out of the blue delivering boxes of household goods and requested permission to put them into our son's flat. We could not have been received with more courtesy and understanding.
  • Dave S has been fab and really got involved in talking to parents and students and helped make the days go smoothly so thanks to him.
  • Dave S in Grizedale was great - out of his Lodge both days walking about, talking to visitors, telling them about his role and working with the rest of the Grizedale team to promote the College and the accommodation.
  • That's excellent, thanks very much for sorting that out.
  • We reported the loss at security in the Great Hall and within 10 minutes Alan and Richard had tracked down the wallet and returned it to us.  They were extremely helpful and I was very impressed with the professional manner in which they dealt with the matter.  
  • I just wanted to express how happy I have been with our cleaner Janet this year. I feel that the cleaning staff may sometimes get less recognition than other staff in the university, despite having such a fundamental role in looking after us. Janet, in particular, is always friendly, approachable and always gives us words of encouragement for our exams and coursework.
  • I think we’ve got through the worst of changeover day; it’s all gone very well!
  • Thanks for all your help and contributions.
  • We would like to thank all members of Sport Lancaster for use of your superb facilities, along with fantastic help before and during the games. Nothing was ever too much trouble and all duties always done with a smile, you were an inspiration. I sincerely hope we will be able to work together again in the future. 
  • All staff were helpful although under pressure at times. Young blonde lady on afternoon shift was helpful.
  • Good value for money. I especially appreciated the kettle and tea making facilities.
  • All the canteen staff were lovely + helpful. Breakfast staff - cheery and very efficient.
  • We have enjoyed our stay here and found the staff not only to be very helpful but happy and attentive. Breakfast is superb. Thank you for a very comfortable stay.
  • Catering staff and Housekeeping are first class. Lovely warm, happy welcome at breakfast
  • All cleaning staff as they do a consistently thorough job of maintaining the rooms on a daily basis.
  • Excellent value for money and super clean
  • A couple of comments about Security:- at night very helpful & Friendly. Security guard was helpful to find my room at night.
  • I loved coming in to read the children a couple of stories. My child has enjoyed forest school, visiting eco-hub and getting to know friends - adults and children.
  • We liked the toy that came home with us for the weekend and writing the story behind the pictures. However, the best bit was knowing that the workers then used that book with the children to talk about it with them again when in the nursery setting.
  • Numerous compliments about the Bear Hunt initiative. The Teddy Bear's picnic on the Open Day was also a great opportunity for all the family to see the nursery and what a fantastic setting it is. The chicks also made a big impression.
  • We enjoyed the breakfast initiative – several comments. Also that words in other languages are introduced every week. We also enjoy the fact that celebration in other culture are also celebrated at the Pre School Centre this helps children to have a better understanding of others ;-)
  • Especially enjoyed the theatre, cinema trips and the barefoot walk. On a daily basis, the garden and fruit time are absolutely favourites.
  • My child really enjoyed the Wendy Woodwork activities and was so proud of the woodwork that he came home with.
  • As a parent I enjoy the odd occasions where parents are invited to come in and help out with activities, please keep these up despite not getting a great turnout.
  • Numerous comments about foyer displays - The central reception displays have always been an area we've enjoyed. The igloo was fantastic, curiosity things at the front desk have been fun, Music man -Thematic display in the lobby.
  • The range of activities and engagement with our child was fantastic. The food and sharing activities were superb. We cannot express how deeply grateful we are for our child to have had the experience we had at the Lancaster preschool centre. We will miss it terribly.
  • You are all incredible and the Centre is the warmest and most creative space I can imagine for my children.
  • I very enjoyed the way that key person of my child interact with my child. She is very friendly and professional. Even when my child at home, she keep talking about her key person. To Gill, you really did you job very well.
  • She just loves seeing Joanne and Gemma
  • We love the pre school centre. Going to be very sad when our eldest leaves for school this summer
  • Gemma and Diane are fantastic key workers; they are talked about at home like they are royalty! They're very much loved and it means a lot as a parent to know that my child feels so comfortable in their care.
  • I know that my child is very well looked after and we are so happy with Katy his key worker
  • Numerous compliments about the staff - We can't praise enough all the staff at all levels for your caring, highly committed approach. Thank you!
  • The Pre school provides high quality care to my daughter! She loves attending nursery and speaks of it often at home. Thank you to all the staff for their care and commitment! It doesn't go unnoticed.
  • Our daughter loves going and the support of all her key workers and other staff has been absolutely first rate.
  • We are really happy with the Preschool Centre. Many thanks to all the staff on the positive impact it has on our children.
  • Having such a great pre school on campus has made a really positive difference to my return to work. My child is very well looked after and I feel like the staff genuinely care and do everything they can to support his development
  • The newsletter is really helpful and has prompted some useful conversations about how we can help reinforce routines etc. established at Preschool whilst at home.
  • The outdoor play area is amazing.  Staff are positive and knowledgeable. We enjoy the 'book bags' initiative, going to the theatre and the food days, where we get to try global foods or new school menus :)
  • We all love the themes areas in the playrooms, and we love how the small children can sleep in lovely little bed coracles on the floor; we love the child-centred spaces where they can see pictures and toys all reachable at their height; we love the way you use the outside space in great ways for all ages; we LOVE the warm relationships that develop between our children and the brilliant staff.

June 2017

• All is perfect- looking sparkling this morning, thank you very much for all you help on this.
• Please can you pass on my sincere thanks to your Fylde cleaning staff Janet, Janette, Yvette and Sue who have just assisted me with a poorly duckling.
• Thank you Lucyann, Joy, Josh and Muren, for everything you’ve done over the past 4 weeks to support the family and friends. As always the way we pull together, the way we support our students and the care that we show makes me immensely proud of our College.
• It is truly a relief for me and without your kind support presence during these meetings; I would not have gone through the process with peace of mind and courage.
• Thank you for all of your help over the last academic year, the accommodation has been excellent and I have thoroughly enjoyed my time living on campus.
• Hi Elle and Louis, I’m just emailing to thank both of you for pulling out all the stoops last night. It’s very much appreciated given the short notice you had and everyone had a really good time!
• I’d like to thank you all, including all those behind the scenes in the kitchen. The initiative is a great idea and I really appreciated the time and effort you put into the session and into the redesigning of your menus.
• We have just had a really positive experience and meeting with Julian, Tracy, Rosalind and Richard. 
• The working lunch was excellent – they were impressed with it too and thought it was a lovely lunch.
• I just wanted to pass on our thanks for everything with the BBQ.
• The meal was excellent so please pass on our thanks to all the catering staff involved as well.
• We received fantastic feedback from the teachers and pupils involved and they thoroughly enjoyed the cooking in particular. Please also pass on our regards and thanks to the members of the Barker House team involved in delivering the sessions.
• Thank you for all the hard work and the efforts shown by your team.  Our event was really successful and it was down to the planning and organisation of not only you, but also Mark and his Team.  Please pass on our very best to them and our grateful thanks. 
• Harry has been fantastic in our liaison with him. He was so helpful with everything and a great support. He was very impressive and I really had to just let you know how impressed we were for his help with everything. Our experience was excellent and I won’t hesitate to recommend the facilities to others.
• Catering was very good and the lady, who set it up, Becca I think, was very helpful. The chef who had done a great job catering for the visitor.
• Everything went really well and the lunch in a separate room was much appreciated.
Harry was really helpful, as always.
• Please pass on my thanks again to all involved, it worked very well for us and I would not hesitate to use the facilities again in the future.
• Thank you for your help with everything last week; everything went off without a hitch, and we’re very grateful to you for dealing with everything.
• I just wanted to give Liam and Steve a big thank you for all the work with this! They look really nice.
• Thank you so much for getting back well before deadline. I think that they look great! They look so much more professional and the use of the rainbow colours throughout looks perfect!
• Thanks for the design and speedy turnaround for the business cards. Love them!
• Wow!  This is why I don’t do this for a living and you do!   I really like it though.
• Fantastic! Thank you so much!
• Perfect!
• Thanks to Jonathan to take the time out of his busy schedule to give us a very comprehensive background to the construction, Sustainable and economical aspects to benefits of the turbine.
• Thank you again for the tour yesterday and for standing in for our other speakers at the last minute. Thank you so much – really very much appreciated and a fantastic way to finish off our talk series this year!
• Thanks very much to Lance for his help this morning with the tractor – it was perfect timing and much appreciated!
• Thanks very much for your quick reply.
• Just to say many thanks for the extra-quick work!
• We had a great time and what a wonderful estate. We also did the campus exercise Trim Trail! Which we found tough!
• Thank you very much for your help in making the opening such as success today.
• Please let me echo gratitude for all your hard work that made yesterday’s event go so well.
• Thank you to all Facilities colleagues for their commitment and professionalism in managing today’s power outage. Your willingness to help during today’s events reinforced the commitment and team working ethos that is readily evident across the Facilities Division.
• I realise the installation of the shelving and the quicker prep has been by special arrangement with you. Thanks for this – it will definitely make a difference.
• Thank you again for your help though it has meant a lot in such a stressful period. We appreciate the lengths you have gone to make us as comfortable as possible in such a difficult situation.
• On behalf of the college, thanks very much for your assistance in this matter that could have been far worse had you not all acted promptly. 
• I will second the above!  Many thanks to you all.
• I understand the swift and effective response by members of our Security and Portering teams averted what may have been more extensive damage and, more importantly, ensured the impact upon our students was minimised.
• Many thanks for switching to good music in the upstairs gym.
• Don't know his name but was in The Great Hall near bar area and gave me directions to CETAD (may be a porter).  Helpful and friendly domestics.
• The porter in either the security building or University House was very helpful.
• Security staff most helpful
• Never got to know anyone’s name - but the lady serving breakfast was pleasant and efficient.
• Lovely staff at breakfast.
• Breakfast Staff - very calm + friendly
• We had a delicious breakfast: the counter staff were friendly and smiling
• The marketplace breakfast is excellent.
• Well-equipped tea tray/nice biscuits. Good Hairdryer.
• Reception staff + 2 young women who served breakfast.
• Laura. Also the manageress of the marketplace very friendly           
• Everything was great, from a warm and helpful reception on arrival (Laura)  to facilities, breakfast (food and friendly staff)


May 2017

Thanks very much to the person who cleaned my room recently. It looks great and I can tell that a lot of effort went into it - thanks!

  • I would like to thank you for all your patience and the excellent service. Now I am glad to say that I am very happy in my new flat
  • Once again I just wanted to thank you for your help with the matter.
  • Just wanted to thank you for all your help during this time. I felt very comfortable and things were easier with all you kindness and help.
  • Just to say a massive thanks for the tasting last night. The food was exquisite. Really appreciate it and the ladies were really impressed. Please pass my thanks to Del & Meryl also
  • The bar staff demonstrating the cocktails were fantastic and the team all had a really good time. The BBQ was great too!
  • Thank you so much for organising it all for us, it really was a brilliant event
  • Well done all I think this has come out really well
  • Thank you for going to the trouble of coming up with a great tasting menu that worked for everyone. The food was served efficiently and professionally with all 10 dishes arriving at the same time perfectly presented.   The  whole experience was a credit to the Lounge team
  • The content and presentation of the working lunches this week was excellent.  We received very positive feedback and I have to say clean plates each time. Thanks for all this Julian; it has made a positive difference.
  • Julian, Pauline and Tracy - Thank you for a very successful dinner.  The guests complimented the food (bravo Julian), service and organisation of the event which flowed nicely.  The success of each part contributed to a great buzz.  Please pass on our deep appreciation to all who contributed
  • I would like to thank you for the excellent service and support you gave us.  This is the third year we have held a conference and this was by far the best venue and service we have received.  We have had some fantastic feedback from our delegates and we look forward to working with you again next year
  • Thanks for hosting our conference again this year: it went really well
  • Nathan was kind enough to stop what he was doing and help me out by making a meeting room available at very short notice to help me out. This was greatly appreciated
  • Harry - Excellent people skills looking after all of us during the event.
  • The vinyl was perfect on the windows for the game of flood snakes and ladders. Thanks you very much (again) for coming to the rescue
  • Many thanks to Jon for creating the fantastic resources for the Community Day activities.  Your designs exceeded our expectations and your ability to get all of the work done to such a high standard, in a short timeframe was superb
  • Brilliant, thank you Steve! This is great!
  • Just to say thanks for the postcards – everyone thinks they are fab!
  • Thanks for hosting the judging day yesterday, it was an enjoyable day. Thanks also for a great lunch!!
  • Just letting you know that the wild flowers at the front of Info lab are looking lovely, people are stopping and taking pictures of them
  • My family came to Campus over the weekend and all remarked on how amazing the grounds and plant was, especially the designed elements such as the purple flowers under the trees near the chaplaincy.  You should be really proud of what you and your team have achieved.
  • Janet thanks for sorting the transfer of our stuff for us yesterday. It went really well
  • I dropped off a box of chocolates with Barbara from us to say thank you for the customer service training last week.  My colleagues who attended said it was excellent and I am sure the students will benefit from it
  • University hse reception - very helpful and friendly
  • I just wanted to say thank you for helping us with the legends shoot last week. The marketing firm where very happy with the shots they got and wanted to pass on their thanks for making the shoot so enjoyable
  • Thank You - Just to say Thank You very much for the quick work - and it looks great
  • We have recently have a lots of office moves within the School and my tickets from cleaning to furniture removal have been dealt with great efficiency   
  • Thank you all very much indeed for your contribution to creating and delivering a fantastic Community Day on Saturday.   The event has been a great success, with lots of positive feedback received on the day in person, via feedback forms and in emails
  • A massive thankyou to my superb team who once again excelled themselves on Community Day. Your passion and loyalty for the University, the Pre-School Centre, the families we encounter and your colleagues is second to none. Many,many compliments were received on the day that paid testament to your hard work
  • Improvements of this nature don’t’ come easily, so it has to be said we think the University is doing a sterling job and in years to come it will be reap the dividends of all the hard work. Lancaster University will be head and shoulders above all others of its calibre
  • Just wanted to say a big thank you to your team for supporting us this week in relation to several student concerns. It really is appreciated
  • Fantastic service by Warren James. Very efficient and a lovely person couldn't recommend enough
  • Megan has been polite supportive and really made me feel better about a difficult situation and has boosted my confidence. Well done Megan and thanks
  • For me it was perfect as I stayed only for one night
  • Lovely room. Excellent choice of drinks etc 
  • Good Breakfast, helpful and friendly staff
  • Special mention - Cat
  • Had to change booking at last minute. George was very helpful. Thank you
  • All been very helpful and friendly
  • Excellent drinks tray - thank you
  • Very clean and tidy room
  • Table service excellent
  • Special mention to all in Marketplace including the gentleman emptying the bins who gave me helpful directions
  • Special mention to the porter took me to where I picked up keys and showed me the accommodation and then back to where I needed to be 

April 2017

  • Thank you Mags very much for all kinds of help throughout my PhD journey. I wish you happy everyday!
  • Thanks very much for Retail & Bars contribution at the Conference.  There was a lot of good feedback from delegates on the choice of draught beers and for the Gala Dinner event overall
  • Staff at Furness Bar, Elle, Cam and Paulo – excellent, 10/10, perfect. Catering staff and food excellent, 10/10, perfect
  • Thank you all so much for the card, and voucher. It is very much appreciated. We have been well and truly spoilt by you all.
  • The Sustainability Banners looked excellent and a lot of delegates commented on them.
  • Julian, I’m emailing to say thank you very much for the excellent catering provided by Food Operations for the Conference. 
  • I have had a lot of positive feedback about the food from delegates and the efficiency and helpfulness of Food Operations staff.  So please do pass on my thanks to the team.
  • Thanks to everyone for your hard work – this was a very successful week – food and service was great.
  • Thank you very much for organising a very successful Conference.  It ran very smoothly and Conference Delegates were very complimentary about the venues and organisation. 
  • I think we were really able to showcase Lancaster as a Conference venue.I just wanted to say a big ‘thank you’ to you and your team for an excellent and really enjoyable Conference last week.
  • Thank you and to your team for last week on the conference. I hope you had a well-deserved rest over the weekend.
  • Lancaster conferences came up trumps. The whole thing ran so smoothly and all the staff without exception looked after us so well. Please thank everyone involved.
  • Many thanks indeed for all your – and Harry’s – support at the conference. It was a very successful event – we’re getting lots of positive feedback.
  • The communication was good; I was always kept up to date and prompted when information was required and the help you gave by distributing the rooms keys. Very friendly and helpful staff throughout the whole booking and execution process
  • Everything seemed to go well on the day from the feedback I've received and the lunch was delicious. Thanks again for all your help with the arrangements.
  • Thank you very much for your all of your time and help, I really appreciate it, they look really brilliant!
  • FLYER - Brilliant, Steve. Perfect. We're ready to go...
  • Many thanks for it all this week, Jonathan. You've all been wonderful.
  • Thanks so much for having us - there was a lovely atmosphere in the hall and everyone was very appreciative. 
  • Emma had a great idea which she told me about yesterday. I would be most grateful if you could assure her I have passed her idea onto the right people and supported it
  • Many thanks for all your fantastic care!
  • Thank you very much for your assistance and hard work in the preparation for and delivery of your contribution at the Conference last week. 
  • Thank you for hosting the external audit today and showing us operations on the Spine project sites. We appreciated being given a thorough tour of your activities.
  • The cleaning team were servicing for the conference and the feedback was excellent saying how clean the accommodation was and what a wonderful job our cleaning team were doing and many thanks.
  • The carpet cleaning in my office was carried out well before the target completion date. The carpet is really clean, looking as good as new!
  • Thank you to Alan and Joanne for changing the mattress within an hour for the conference delegate attending the conference. Excellent customer service.
  • I am so amazed by the speed and execution of the service.  Thank you very much; I highly appreciate your work.
  • A deep thank you for the impeccable work the cleaning staff accomplish every day that makes the facilities a pleasure to use every time. Thank you for lady's such excellent care of everything and leaving all users to absolutely clean and well-maintained facilities.
  • We were really impressed by Paddy’s professional attitude and thought he had an excellent manner with the children. Thank you very much.
  • Very good value, easy to find and good food.
  • It was smashing, the food very good but in bad weather!!
  • All Breakfast very pleasant at the Marketplace.
  • All gave the extra mile.
  • Dick the porter - really helpful, showed me around when I was lost on Campus.
  • Security man at security lodge - very helpful & friendly, gave good directions.
  • All the staff was friendly and helpful.
  • So great to see and taste the foods my son is eating
  • It was great to see the food, to see my daughter enjoy eating it and to see it was high quality.
  • Child safe on line - Very useful indeed, as soon as I got home I changed all the settings on my devices!
  • Really appreciate everyone taking the time to stay on for this. I think she enjoyed showing mummy around to!
  • Wonderful and informative as ever.  And the ladies  at Pre School Centre, explained everything really well
  • Thanks as always for planning these sessions and thanks to Joanne and the key workers for their time on the evenings. I’ve attended crèche and nursery ones each time before room transitions and they have certainly helped. Would recommend to all other parents, really valuable
  • It was really useful, and a noticeable step-up from the workshops held in crèche/nursery. As always, it was well organised, insightful, and educational in terms of what pre-schoolers are capable of, and can be challenged to learn.

 

March 2017

  • Window Cleaning - Thank you so much. We really appreciate this and all of your efforts.
  • Just wanted to express how good the cleaners are in a morning, can’t be easy and also Wendy in the afternoon, does an good job getting the toilets clean again. The young girl in the evening also does a wonderful job and works really hard on her own.
  • Just wanted to say that Mike who looks after cleaning Cetad is a great guy with a fab attitude. We could do with more of him!
  • We just wanted to say a big thank you for helping/letting us live together next year. It’s greatly appreciated!! – Andrew G
  • Thank you to the accommodation team for their help and support by providing me with accommodation. So their remarkable effort worth a big thank you especially to Margret and Joy.
  • Lorrayne, your activities are all very proactive which reinforce my efforts to commit to providing both quality housing and service to our customers - our students.
  • Please pass my thanks to Sarah too, who is friendly, effective and equally bloody brilliant!
  • I write this email to express my appreciation of your work. Living in Graduate College is my happy memories in Lancaster University.
  • Thank you Tracey, very much for getting this sorted out and a massive thank you to Ken as well. ( student rail card has fallen down the side of my bed)
  • Can I just say The Word newsletter looks amazing.
  • Julian,  well done to you and your team on achieving the Food for Life Catering Mark, in particular the range of standards across all areas, very impressive. You have all put in so much time and effort and I am delighted that your efforts have received such recognition.
  • Thanks to Mark and Declan in the County Lounge, who worked late on Friday evening to support a small dinner. As always their support was exemplary and left a very good impression with our guests. It’s a pleasure to bring VIPs to dine at Lancaster.
  • I just thought I’d let you know, Mark and Declan were absolutely superb in the staff lounge on Friday!  They were absolutely superb and really looked after them.
  • Thank you to the staff for putting on the healthy breakfast this morning.  I hope it will run again!   
  • We really appreciate your support the whole time and we look forward to working together again next term if that's fine with you - Julian
  • I just wanted to say a big thank you to Julian and team for the excellent food and catering service at the Conference. I really enjoyed all the food on offer and liked too how this was presented and communicated with the little chalk boards. Several very positive comments were made on our table last night about the food. Well done!
  • I wanted to say thank you to all involved for your work in setting up the AVD lunches.  I know it was a lot of work (both late in the evening and early morning) and we really appreciate it.  Both lunches in there went well.
  • It’s fantastic and a lovely demonstration of your versatility of design! - Steve
  • Thank you so much for all of your hard work and time on this, the brochure looks really brilliant, thank you!
  • There was air in the pump thingy of the building, but that has been resolved. Thank you Jan for turning this around so quickly.
  • Really excellent conference. Many thanks to you and the team.
  • The campus is looking fabulous with all the flowers and trees coming to life. Well done to you and your team for doing such a great job!
  • Thank you to all in the chain of maintenance.  Whenever I phone or put a planon in.   It is always done In a quick and friendly manner. The girls on the phones are fantastic, and the people that do the maintenance are also excellent.   
  • That’s brill! Many thanks to you Andrew and your team for being so accommodating yesterday.
  • Thanks, it was fixed really quickly which was appreciated.
  • Thank you for the excellent work. Just a quick email to say how impressed we were at the response rate on our work order.
  • Just a quick email to say a massive thanks to Gary A for his continual hard work and efforts while standing in as fabric supervisor. Gary has been brilliant at this role over the months he has covered.
  • I would like to thank Andrew Newsham and his team for the quick response and repair to all jobs .
  • I  just wanted to write to let you know that the feedback is really great and everyone seems delighted with the end results; thanks for all your efforts - Francesca
  • We want us to thank you, and your staff, for providing us with a new pavilion which is excellent.  Special thanks go to Darryl who manged the project, kept us informed throughout, and patiently responded to our requests and suggestions.                                                                                                                                                                                                            
  • Special thanks to Kim who gave us help and support from the Sport centre.                                                                                                                                            
  • Andy M from the North Academic Porters has been a great help to me this week. He’s gone out of his way to get extra furniture for us and has ensured it is at the venue, ready to be set up tomorrow so I just wanted to pass on a thanks.
  • Just to say thank you once again for all your help this morning!  - Dave & Sandra. We really do appreciate that you have both gone out of your way.
  • I just want to thank the Porters for the great job they did last night. Thank you very much!
  • I wish to express my profound and unreserved appreciation to members of your staff who have gone the extra mile. A big thank you and express my gratitude  to the following staff:
  • Karen C (Info Lab 21) and Sue , Joanne, Martin & Terry  (Furness  Accommodation).
  • On a monthly basis we review all the positive acknowledgments received and this month, one of our team nominated David S who assisted during a recent incident, responding effectively to a flood, and helped avert larger scale damage.
  • Another wonderful swimming lesson with Ryan. He does a great mix of whole class and individual swimming.
  • THANKS SO MUCH!! For: Fixing the T.V.'s on the static bikes. Sorting the water fountain in the upstairs gym.
  • Thank you for fixing the water fountains!
  • We've had an excellent time, very, very impressed with everything and everyone!
  • Guest rooms - Very good and helpful staff
  • Exactly what I expected from University accommodation. Clean, quiet, value for money and great breakfast.
  • Special mention to: staff at Marketplace, Sam and reception check-in.
  • The ladies at the Breakfast Cafe were lovely.
  • Taken personally to room by friendly student, all staff were extremely helpful, welcoming and interesting.
  • Fantastic customer service a warm welcome from Nathan who made everything so easy for us. All was set up as requested and all technology was working well.   
  • Everything went really well and I often compliment Nathan's attention to detail, friendliness and organisation. Nothing is too much trouble, much appreciation as always.
  • Nathan very supportive re tech room, well organised food on time and drinks very good. Great venue and support staff
  • Good booking system, customer follow up and room set up, order and delivery of food on time.