Customer Testimonials

View testimonials from the previous 6 months:

December 2017

  • Thankyou for the card and sweets, the flat and I really appreciate it
  • I thank you very much for such considerable email and service in Graduate College, which really makes me feel home-like in the university.
  • Dear Jan and all of the Chancellors Wharf Staff, I have to say I’ve stayed in a few halls of residence at one time or another in my life and Chancellors Wharf is by far the most effectively and professionally run; I feel in very safe hands with you.
  • Thank you very much Mags, for your assistance regarding our request for shelves, it was deeply appreciated and very helpful. 
  • Dear Mags,we always appreciate you for the great support.
  • Just a quick note to say thank you so much for great pre – Christmas pie today – you moved all 11 of us through without any fuss or tail back at the bar and it was all great – everyone had a fabulous time.
  • Dear Fylde bar staff,  Thanks for keeping me fed this past term! Waking up and heading over to to grab that Full English very morning was a great way to start the day.
  • All at the Deli, Thanks for making this my favorite place on campus this term! The relaxing atmosphere and delicious food never failed to brighten my day.
  • Steve L, graphic designer at the Design, Print & Photography produced a highly successful flyer and folder for the event. 
  • Many thanks again for your help with this. You were ready to help at really short notice and did a really professional job, so thanks.
  • Today there was a bad leak and I must say it was dealt with extremely well!
  • I started my adventure with you as a tiny baby. You, all of you, helped me to become a strong and independent girl. You inspired me every single day, you contributed to my safety and happiness, you've been part of my family.
  • I graduate today and I will be thinking about all the work that goes on behind the scenes, that is often hidden from view but which makes graduation possible.
  • I would like to put forward that our cleaner Janet has been very good and definitely deserves some recognition.
  • I would like to thank James D for all his assistance in continuously resolving any ISS issues I have. He is always very helpful.
  • Thank you for new matts in the gym upstairs. More care and attention in there is showing. Also cleaner and a pleasure to be in.
  • Good route settings on the climbing wall and lots of middle of road routes for us oldies
  • Couldn't do anything more, very helpful and caring. Geoff was amazing
  • Excellent service from DPP
  • Very professional. Genuinely interested in getting a good photo

 

November 2017

 

 

  • It is my pleasure Denise to have such a wonderful accommodation manager like you, have a great day!
  • LUH Homes - Once again, thanks you ever so much for all of your marvellous work.
  • We visited my son at the weekend who is a fresher in Carmel and as a family we were so impressed by how lovely everything was.  
  • What a brilliant job you and your team have done with not only in improving communications in general but the addition of this newsletter. Well done Charlotte
  • Thanks for all the updates today Phil, they’ve been really useful for the Comms team.
  • Katherine - Thank you for your help over the past three days from you, mark and rest of the staff, it was very much appreciated. Everybody was so complimentary of Forrest Hills.
  • Thanks Debbie & team, I'm passing on compliments for the delicious vegan options that you supplied for us today.
  • Deborah in particular was extremely professional and tailored everything to our last minute. Guests were particularly pleased with the vegan options. The food arrived on time with zero disruption to the event, so excellent experience.
  • Thank you very much for all your help in making the book launch in the Great Hall a great success - we couldn't have done it without you!  Well done John & Jayne and Mark
  • Dear Debbie, Hilary and Harry, Thank you so much for all your help and your patience and exceptional professionalism. You've been amazing.
  • Debbie and Hilary - Thank you so much for all your hard work during the conference. It’s been so smooth!
  • Thank you, and all the rest of the team for an excellent week last week. I was really impressed across the board by all the lovely service we received, special thanks to Harry too for all his support with our Board and their IT issues.
  • Harry was amazing as usual. There were multiple events going on and Harry was there whenever I needed him (which I did a lot). He was really helpful and made my event look seem less.
  • I don’t know what I would have done without him.
  • Our event went off very well – no problems with getting in early, and the porter Harry was just fantastically helpful. The room was clean and well heated; everything was just perfect.
  • Thanks very much for a really excellent stay, a comfortable room and a good vegan breakfast.  We were impressed by all the very friendly and efficient staff.
  • You might want to know that everyone in office is impressed with the banners.  Well done!
  • Thanks very much for all of your work on the boards Steve, they look great and we are really happy with them.
  • Cartridges just been collected. Thanks for your help with this.
  • Tara & Claire on reception are wonderful! Very helpful with directional help. A credit to the University.
  • Amazing effort as always from University House reception for Children in Need. They all look fantastic as does the reception area. Well done & thanks
  • Yet again the girls have excelled themselves! Amazing. Surely they are the best reception team in the world!!
  • Legends of Lancaster -The current plan is to send the videos to prospective students as well as promote the videos on the main University channels with the aim of attracting the next generation of students to Lancaster
  • Thank you again for your support with the campaign. 
  • Thank you for the fast response sorting out my office lighting issue
  • Thanks to the workman who fixed the door. His response and workmanship was second to none.
  • The maintenance technician is really nice ,thanks him a lot
  • Pre-School staff are very professional, kind, helpful and caring. This Pre-School Centre is the biggest blessing for mum's like me. I would like to say "THANKS" to the pre-school staff. God Bless you all.
  • This is just a quick email to thank you for kindly agreeing to stop the work around the Nuffield Theatre  this afternoon
  • Signage - I think the new campus signage looks great!
  • The students love working at the new desk. And I think the whole areas looks a million times better so just wanted to say thanks very much for all your help with it – looks fab!
  • We appreciate the amount of effort you all go to, to try to ensure there is minimal disruption to groups.
  • Lee P- went above and beyond to help find my phone. The extra effort and care he gave made the difference, so I'd like to thank them for the great service.
  • I would like to thank the parking department for the outstanding service, communication and help that we as a family have received in getting our daughter a brilliant start to her time at Lancaster
  • Huge thank you to the security/ porter person the night of my accident. If not for him I wouldn't have gone to A and E that night and would very likely made my injury far worse than it is.
  • I thought the porters were fantastic in dealing with the situation and ordering me a taxi.
  • Thank you so much for your help yesterday with our event. We understand you were extremely busy yesterday and we appreciated your help very much - Great Hall Porters
  • I am just writing to express my praise for Philip, our cleaner. I would like to say his dedication to the job is highly commendable, exceeding that of any other cleaner I have had during my 2 years living on campus.
  • Janet is our cleaner has a high work ethic and is very friendly. She is a great asset to the university and deserves some good feedback. The cleaning staff do a lot for the university as well as other members of staff however, they sometimes get forgotten about. I feel Janet does deserve some praise as she works hard.
  • The cleaners do a marvellous job. This place is always clean and tidy as possible considering the amount of constant traffic. Thank you cleaning staff.
  • Love the new bouldering problems and Bluetooth adapter, thank you.
  • Breakfast team staff very impressive.
  • Couple of comments about staff members very polite and pleasant & helpful. 

October 2017

• The 2 guys from this company have been amazing. Thank you for all your help getting this sorted.
• I always enjoy my two days in the building as our office is always clean and well looked after. So is the communal areas and the toilets are always spotless.
• A huge thankyou to Karen, Liz and the team for all the extra effort that went into ensuring the Centre was spotless. It was very much appreciated.
• Rick and co from External Steam came to save the day at last minute and did an amazing job, when we really needed help. A huge thank you to the Helpdesk ladies and the external steam team! Amazing service
• Thanks very much for all you are doing to get our houses live on the University Homes website; I know it is not the most straight forward procedure sometimes. Please pass on our thanks to Sarah and Lorayne.
• My friend told me that she was very happy and impressed with her daughter accommodation and the facilities.
• At the onset thank you very much for sorting out the issues at such a short notice. Really appreciate the team for the work and kindly convey my thanks to them - Mags
• Thank you and your team for being ever helpful throughout our relationship, particularly with everyone’s patience whilst I got used to the Student Pad website! - Lorayne
• Thank all the staff from welfare office, Louise and Paul the porter at Lonsdale for their help and kindness when my child was taken ill and came home. It is reassuring to know just how professional you all are, and wish the university many years of success.
• We just wanted to say thank you for your help this afternoon. You were so helpful and came back to us really quickly with any queries - Charlotte
• Tracy, Just to say a big thank you for all your help not only this year but over the past years. The reception worked really well in PDR1 and everyone was chatting away which is what we want.
• I was very impressed with the support my family and I received from you recently when you went over and above the call of duty to assist us. Your actions meant that we could continue to enjoy our time at the family fun day and drive safely home. - John L
• A huge thankyou to the Catering tea for providing a lovely afternoon tea for the recent visit. Many compliments were received. Thanks also to Pete for arranging the venue.
• Fantastic food and accommodation. Didn’t expect the accommodation to be of such a high standard.
• Many thanks to Katherine at Forrest Hills for hosting our recent celebration for our successful staff and families. Thanks also to the catering for the afternoon tea.
• I’ve picked up the card now, thanks for your help!
• The card is working now, thanks for your help!
• Thanks again for all your excellent support and lovely food.
• Staff were very professional and helpful. Nothing was too much trouble. Venue was comfortable, airy and welcoming. The warm welcome and professional manner of Leanne on the reception desk.
• I honestly could not have asked for anything to be better all our requirements were fully met and in some areas exceeded. Thanks to all of the Conferences team who were involved in helping out with this event especially Debbie and Anna.
• Thank you to Debbie and the team for providing such an amazing environment for us. The whole went really well, and Harry was incredibly on-the-ball with everything. Please convey my gratitude as well to Leanne for going above and beyond.
• Just to say thank you for your help with our leaflets, it is appreciated and they look great.
• Dear Jon et al - That’s fantastic news and a great achievement. Well done to everyone involved.
• Congratulations Jon and everyone involved, a fantastic result.
• A huge thankyou to Ian and the team for all the extra effort that went into ensuring the areas were cleaned and swept prior to the recent visit of Managers from Universities across the country.
• Numerous compliments about the Halloween display in University House reception
• Thank you to Andrew N, Ian W and their teams for helping out with welcome week.
• Very quick and effective. Thank you!
• Zip tap fault and maintenance arranged for extra kettle. Thank you v much
• We reported a fault in our flat and it was quickly solved during that same day by a very efficient member of the staff. Thank you so much.
• I need to just communicate what a great job our colleague did in putting the whiteboard up and a small shelf to keep my paperwork off the floor recently. Didn’t get his name, but brilliant!
• Really like the new look Pre School newsletter. ☺
• The new look Pre School newsletter looks fantastic! It’s so easy to navigate and looks great. I’m so touched by all of the work that goes into everything at the pre-school.
• Hi Adele and Joanne - Many thanks for hosting the Meeting yesterday, we had a great day. Please thank your staff too.
• Adele and team, many thanks for yesterday. What I thought was really lovely was the range of activities on offer for the children, the way children were actively engaged and how settled and happy the children were. An absolute credit to your team!
• My child has settled in to school amazingly. I know everyone at preschool works so hard to prepare them for school and it pays off! So please pass on a big thank you (especially to Sammy, Liz and Gill)
• The meeting was great and you made us feel so welcome. I would love to come and visit you again with some of the team as your learning environment was inspirational.
• This room is the best by far now (and it used to be very difficult to use). The team have done a fantastic job on the room; it’s the small things that have a big impact on our day to day activities.
• Thanks to you all for your assistance with the chairs and tables.
• Student and his parents stopped by the lodge to say thank you for your help the other night when he injured his arm - Paul
• Calm and efficient when dealing with an emergency - Cartmel Porter
• Lancaster University is the cleanest pool they have used in the North West.
• Lancaster University pool is one of the cleanest pools they have use in the North West and staff are friendly and helpful.
• Fantastic pool, staff went out of their way to make the event successful
• Thanks for your time yesterday – the students had a good trip and appreciated your valuable info.
• I would like to thank your excellent instructors, Inc. Sally Cheryl, Eddie and Laura D & M for getting me fit and help improve my technique.
• Climbing wall - I love the routes and appreciate the hard work the cleaners do, place looks great. Thank you.
• The assistance and support you provided was extremely invaluable and they strongly believe that due to your prompt knowledge and intervention it resulted in the patient achieving a positive outcome. I would like to pass on my grateful thanks to you which I believe is well deserved for what has been described as going above and beyond any expectations - Craig M
• George was very helpful
• Couple of compliments for Leanne - really helpful with a fluent knowledge of her job and the facilities. Brilliant customer service.
• Special mention for cleaner - Lisa
• All Kitchen staff received special mention

September 2017 

•             That is great news. Lucyann, I am very grateful for your help and support with this and throughout the year
•             Thanks to Tim for his great help. He was very helpful and made it happen
•             I truly thank you Vicki,  for taking the time that you did to give me an answers
•             The location, interior, outstanding facilities and the accommodation office support significantly enhance my 'quality of life' and I am grateful to be here every day
•             Thank you Mags for all of your help. It was a great experience to stay in the on-campus accommodation
•             Vicki, you are so helpful and kind!
•             Thank you Sarah, so much for helping me out. You are very efficient, I realise that you are extremely busy now with all the students moving in
•             It has relieved a great amount of stress off of my shoulders and I am very appreciative of you taking the time and effort to help me out
•             We have regained Best Halls for 2017. Congratulation to all involved and well done for all the hard work that goes into this
•             I’d just like to thank all concerned for the lovely lunch
•             You make things so easy and always do as much possible to help out, it’s a huge help when organising this type of thing. Julian, thank you for baking the muesli bars. It was a huge success with everyone
•             You really do things very well and we all enjoyed the food very much
•             The food was great and, just as importantly, the staff did an excellent job accommodating our last minute requests and changes. It was very professional service all round and our guests left happy
•             Thank you for your wonderful assistance with our away day. The venue was splendid and the food was wonderful
•             Her name is Leanne; she helped a gentleman with a last minute booking and was very helpful with finding a room. He came over to reception to thank her personally
•             Thanks again to you and all your staff for helping our colloquium go so well. We really enjoyed it and it was a very productive couple of days
•             Again thanks very much Steve for your help on the badges, seating plan and the invites you/ your team have done a brilliant job on it all
•             Thank you and all the ground staff for your help with the Triathlon, nothing was too much trouble. You helped make organising the event slightly easier, which is much appreciated
•             The Forrest Hills greens are getting better. Lads doing a good job
•             I think the campus looks amazing at the moment! I’ve been here for 12 years this October and never noticed it like this before! Despite all the building work, the green areas look fantastic!
•             Thank you to you and the guys for finishing off the banking and also for cutting back the wild flower grasses at the front. It looks a lot better
•             “I wanted to pass on my sincere thanks to all of those involved and for once again “Raising the Bar” in relation to the student experience
•             Thank you and all your colleagues for investigating further on the issue
•             A huge thank you to all the team involved in last night’s award dinner. We were very impressed by the service provided from the pre-set up through to the food and bar services
•             A BIG THANK YOU to all for making yesterday’s awards a huge success. We’ve had nothing but positive feedback
•             I just wanted to let you know how helpful the LUMS Porters were when we were setting up George Fox. I’ve spoken to/met several of the porters/security teams across the campus this week and they all been extremely helpful
•             The North Dept porters have also been great this morning with putting plans in place for a delivery arriving for an event later on today
•             To Terry, Jo, Sue & Paul, We can't thank you enough for everything you've done for us over the last 4 years, we'd have been absolutely lost without you All!!!
•             Could we please have another Zumba class on Wednesday lunchtime when Vivien finishes? She has been brilliant!
•             The Pilates class with Louise was really good; excellent "teaching" class with a lot of help with technique. Louise created a very calm, encouraging atmosphere. I always enjoy Cheryl's Friday lunchtime class but I really enjoyed this one too
•             There’s something solid about the uni provision and flexible making it low stress
•             Many thanks for making my stay a good experience. Keep up the excellent work
•             Several compliment s about staff being helpful and friendly - all staff extremely friendly
•             Leanne received a couple of compliments for being helpful and check-in staff very helpful
•             For the price and given the on-campus location, I think it was perfect
•             Very pleasant stay. Good facilities, appreciate tea and coffee in room
•             Had a great stay - the room was even nicer than some hotels I travelled to? The students here are very lucky.
•             Good to be able to share 'student' type accommodation with prospective student before applying
•             Several compliments about breakfast - Excellent, very good, value for money and the staff were most helpful
•             Couple of compliments about Security doing a fantastic job 

August 2017

•             Absolutely delighted with the food/ service. Standard/quality/choice of the food greatly improved. Staff have been extremely friendly and helpful
•             Massive thank you for how quickly this work was undertaken. Everything is looking sparkly, and we're really appreciative of the speed this was done. Please pass my thanks on to Romona.
•             Huge thanks to Gail - many people commenting on how nice the venue looked.
We are very lucky to have such an enthusiastic and amiable member of staff to help us keep the facility in working order.
•             Wanted to tell you what a fantastic job our cleaner Gail did in preparing the venue.  Gail did a sterling job as her part in the team delivering the event
•             Thank You and your team very much for a great piece of work, also the follow up visit today to touch up the interior paint. 
•             Thank you to Kevin (Mtce) and Christine (Cleaning) for their quick response and preventing what could have been a big problem.
•             Massive thank you for your help with arranging the shorter contracts.  Thanks also for arranging this in a timely manner and contacting all of our students
•             You are so kind and your team really helped me a lot. Thank you so much - Lucyann
•             Thank you Mags for all your kind efforts and thoughtfulness. I have had a very good stay at County Main and am glad that I will have another year to enjoy it.
•             I absolutely love where I am and the room that I am in.
•             Accommodation application - Thank you so much Sarah, this means the world to me. Cannot thank you enough.
•             Thank you very much for all the useful clarifications and the help you provided. Looking forward to coming on Lancaster and starting my course.
•             Sarah, I just wanted to email you to say a massive thank you for resolving my issue, along with responding so quickly at what must be a busy time for you all.
•             Thanks again for all your help to make the Staff Awards Dinner such a successful event.
•             Julian, Tracy and team, food as ever, was fantastic .
•             The rooms were very good for the guest accommodation.  The catering was excellent at both breakfast and dinner, with good food and generous portions. The service was superb! Everyone was so friendly and helpful. The bar manager at Barker House Farm definitely went the extra mile for us.
•             Thank you for everything you did to make our wedding day so special and magical, especially Eileen and David who co-ordinated the day and all our requirements so perfectly.
There were many compliments on how beautiful the venue is. Please thank every member of staff for their diligence professionalism and efficiency.
•             Thank you again for all the help that you and the university staff gave us, which contributed to the events success. The feedback from our members has been superb.
•             Everything was perfect. Just wanted to say how fantastic the young man – Harry B. He is a real credit to your team.
•             That’s absolutely perfect. Thank you so much for doing this so quickly.
•             This is brilliant!! Many, many thanks for your help with this Steve.
•             This looks brilliant. The team and I are very pleased with your design work on it. I think it works really well.
•             The batteries and some electrical waste were collected the day after I emailed you. Thanks for a very swift response.
•             New outdoor gym at Coronation Field is now open and it’s fab! - Lancaster University Wind Turbine Community Benefit Fund
•             The team were very resourceful and did find us, and actually brought the strays to us in person!  So, big thank you to them!
•             We have to thank for your constant care. Thanks you for all you do for us!!!
•             Claire went out of her way to help me on a number of occasions.  She has been so polite and friendly and it is really encouraging to see a happy smiling face like Claire’s.
•             Thank you for the great job of putting up the magnetic whiteboard over the weekend. Was great to come in and find it all done, and in exactly the right place. Thank you.
•             He was brilliant, the lock broke and we had to do a broadcast. Your team came hurtling to the rescue.
•             Thank You so very much for arranging the exchange of the writing desks so promptly.  It enhances my 'quality of life' so very much! Thank you!
•             Thank you to the in-house decorating team who did such a fantastic job repainting our office. It has made a huge difference to the office environment and it is much more enjoyable space to be.
•             We’ll always remember the warm welcome we have received every morning, without fail Sammy, Liz, Beverley, Kirsty and everyone else has made handing over so much easier.
Thank you as well for all the practical advice and emotional support when things have been difficult.
•             We are very grateful that we could have you all who are very professional in looking after and educate our children, in particular Beverley, Abi, Joanne & Katie.
•             Nothing is too much trouble for the Pre-School staff and they are constantly raising the bar. Their enthusiasm & meticulous attention to detail, means they always arrange successful events which the children always love.
•             The staff always knew everyone by name, the lovely school books, your absolutely fantastically talented school photographer and of course we love and miss Joanne. She has been a part of our family for so long; it will be hard not to see her so often anymore.
•             We have loved the safe supportive and nurturing environment that has allowed her to grow and flourish. The level of dedication sets Lancaster university preschool apart from any others.
•             The Pre-school has played a big part in making him into the person he is today. The hours and hours Gemma spent reading to him! Abi and Katie learning about Star Wars. Thank you everyone, you’ve been amazing!
•             Everyone is so lovely and caring; we really felt that the key workers cared for our children. The graduation day is a fantastic goodbye party, thank you for putting it on!
•             We thank you for all your help and support throughout her time at Pre-School. We feel she is ready for school which is all thanks to you.
•             We have loved everything about Pre-School! Gill and Sammy’s happy faces, always enthusiastic and pleased to see us!
•             What sticks out for us, throughout the 8 years, is the absolute care and attention of all the staff. Our children have absolutely thrived and blossomed.
•             You have all been so supportive especially on tearful drop off mornings!  A massive thank you for all your care and attention for
•             I have been helped and encouraged to over-come hurdles and reach my milestones. I couldn’t have done it without the care and support of everyone who has looked after me, especially my key person, Joanne. 
•             12 years of memories for us, all cared for by the best nursery team around. You have all helped shape these children and prepare them for the big world out there and we can’t thank you enough.
•             Thank you for all the wonderful times and memories!
•             It has been fantastic, all three have loved every moment and been really attached to their key workers. The Learning Logs and folders are an amazing keepsake.  A huge thank you!
•             Thank you to all the staff at Pre-School for your amazing and good job.
•             Loved all the support from all staff at every little milestone, big or small.
•             Tomorrow, I will be dropping off for the last time into you’re care and I wanted to say a big Thank You.
•             It’s been great to see how the centre has continually changed over the years to keep our children continually entertained, stimulated and educated. The caring nature is ingrained from the bottom right through to the top.
•             You have taken my two babies and helped shape and develop them into two independent boys, who know their own minds
•             You have an excellent group of staff who you should be proud off.   I really do not know how they do it dealing with the challenges and the emotional impact of caring for young children – they are all stars in our eyes
•             The centre and staff have made a long and lasting positive impact on all our lives  and we will be forever thankful
•             I’m so happy we chose to bring him here, you’ve all been wonderful. Thank you so much he will really miss you all.
•             Good staff and good management come together to create a wonderful preschool.
•             LU pre-school is an amazing place and we’re so lucky to have you. I’ll be absolutely heartbroken when we have no reason to come here anymore.
•             You helped us shape our child in the most positive way and also showed us parents how to further stimulate these little developing minds. All staff have been extremely professional, friendly and enthusiastic.
•             The campus map really looks excellent and I think it goes a long way to helping people find where they want to be with great ease especially the entrances and facilities information like toilets and even places to eat. I think it is a very professional and well thought out map!
•             Easy to use. Easy to read. Letters in key of the map. Excellent design and colour. Campus zones colour nice idea.
•             Conference feedback - People visiting campus have said that the new map has made it much easier to navigate around campus
•             The Contractor commented on how great your team were in helping out in a friendly way with no fuss or drama. 
•             Dear Dave and Alan, Thank you again for all your hard work in getting County South set up.
•             Complimentary about cleaning and Maintenance and have complimented the team on how responsive they have been to request and faults .
•             Swimming lessons have been brilliant this week. Don is very positive and completely focused on the children for the whole lesson
•             A big thank you l for your amazing help and efforts with the games.  Every member of staff was fantastic.
We have had a lot of comments from parents and coaches about how good the facilities are. Some great memories and hopefully some lifelong friends have been made
•             Kim and Sam were so helpful from the very first tentative meetings until the very end of the games, nothing was too much trouble, all of the staff performing their duties, always with a smile and with many helpful suggestions
•             Special mention to Harry & friends - catering staff
•             Special mention to Ros and John B for the customer service in the marketplace
•             All staff in Marketplace for friendliness and excellent breakfast.
•             Laura the receptionist was very friendly.
•             Nice blonde lady on reception v. helpful with situation. 
•             Hilary was exceptional, but all were very good.
•             Everyone was super nice, friendly & helpful
•             Thanks for looking after me so well. Excellent quarters in the John Creed building, everything worked as it should, and fantastic meals too.
•             Alan in the winning post, really helpful.


July 2017

I would like to comment on how great the cleaning has been recently. There is a real noticeable difference in the standard of cleaning. So please pass on my thanks to the lady – she does a wonderful job and she is very much appreciated.

  • We are truly grateful for all your efforts in getting everything sorted for us in such a short time. We appreciate all your help and kindness. Thank you!
  • Thank you very much for processing the application so efficiently. This has removed a big pressure from us and she is really looking forward to arriving to Lancaster in September.
  • I just wanted to say how helpful the Accommodation Manager -   Andrew G, has been in helping us organise the summer accommodation. I just wanted to let you know, as positive feedback rarely makes its way through the uni system when it’s deserved!
  • Thank you and your team very much for looking after me on the campus for the four years. I have a wonderful time. You have done a very good job.
  • Thank you very much for your help and wonderful work during my staying in this flat. I have been enjoying my life a lot here on campus and will be a meaningful part of my life - Mags                                                                                                       
  • Thanks a lot for your precious help. I look forward coming to Lancaster!
  • I am absolutely delighted with the number of enquiries we have had for our 2 houses.  I feel safer, protected by LUH's experience and professionalism and all of this makes me a better landlord.
  • Thank you very much for your consideration. I have found the whole process of applying to Lancaster a real pleasure, and appreciate your sincere efforts of encouragement.
  • The graduation accommodation team are genuinely helpful to the students. Something I frequently mention to others when discussing my accommodation experience.
  • We really enjoyed living in the flat. Many thanks for your management and support during my stay.
  • Thanks, and keep up the good work!
  • You are like a big bright star shining in a darkened sky.
  • The children had a fantastic time. The feedback from the parents has been brilliant and many of them also indicated they really appreciated Stagecoach providing us with our own transport for the morning.
  • I wanted to thank your team for exemplary service. Everything was delivered promptly and the food was delicious. I am sure it was a hugely busy day for them but they maintained the usual high standards in spite of this.
  • We just wanted to send an email to thank everybody involved in the organisation of the conference. In particular, Harry was a shining light and went out of his way to ensure everything went smoothly, despite us ending up with several more people than anticipated! He really is a credit to your whole team.
  • Just wanted to say thank you for all your help in organising the conference. It ran really well, and we couldn't have done it without your help and assistance - Debbie and Richard.
  • Just wanted to send you a quick note to say “thank you very much” for all your help and support before and during our recent event with you. - Debbie
  • Thanks again so much for your work, it looks brilliant!
  • We’re getting some great feedback about the course improvements – thank you! Please pass on to Kieron and Eric
  • Just wanted to say thanks again for all your help with the interviews last week.
  • A huge thank you to the maintenance man who drove us to the children's university graduation ceremony today we would have missed it had he not been so kind.
  • Maintenance person came today, fixed them swiftly. Didn't even get chance to thank the person as I was on a phone call and by the time I came off he'd reattached the drawer and gone.  Brilliant service.
  • Just like to say how helpful our painter was and what a good job was done here. Thank you very much.
  • Thank you for all your hard work and herculean effort in getting the campus looking fantastic for the Open Days and Graduation Ceremonies over these next few days.
  • I really do appreciate the sheer effort that everyone has put in to make this happen and wanted to thank you for once again for raising the bar in making the campus look superb.
  • I would like to commend Rob from Bowland College, who has looked after me exceptionally well these last two nights.   
  • I had excellent support from the Great Hall porters.  Security staff were also most helpful.
  • Also my thanks to you for heading up a very supportive team of people.
  • Thank the staff on security for their prompt response for a request for someone to come over for an intruder in the Great hall.
  • Bowland porter, Rob - out of the blue delivering boxes of household goods and requested permission to put them into our son's flat. We could not have been received with more courtesy and understanding.
  • Dave S has been fab and really got involved in talking to parents and students and helped make the days go smoothly so thanks to him.
  • Dave S in Grizedale was great - out of his Lodge both days walking about, talking to visitors, telling them about his role and working with the rest of the Grizedale team to promote the College and the accommodation.
  • That's excellent, thanks very much for sorting that out.
  • We reported the loss at security in the Great Hall and within 10 minutes Alan and Richard had tracked down the wallet and returned it to us.  They were extremely helpful and I was very impressed with the professional manner in which they dealt with the matter.  
  • I just wanted to express how happy I have been with our cleaner Janet this year. I feel that the cleaning staff may sometimes get less recognition than other staff in the university, despite having such a fundamental role in looking after us. Janet, in particular, is always friendly, approachable and always gives us words of encouragement for our exams and coursework.
  • I think we’ve got through the worst of changeover day; it’s all gone very well!
  • Thanks for all your help and contributions.
  • We would like to thank all members of Sport Lancaster for use of your superb facilities, along with fantastic help before and during the games. Nothing was ever too much trouble and all duties always done with a smile, you were an inspiration. I sincerely hope we will be able to work together again in the future. 
  • All staff were helpful although under pressure at times. Young blonde lady on afternoon shift was helpful.
  • Good value for money. I especially appreciated the kettle and tea making facilities.
  • All the canteen staff were lovely + helpful. Breakfast staff - cheery and very efficient.
  • We have enjoyed our stay here and found the staff not only to be very helpful but happy and attentive. Breakfast is superb. Thank you for a very comfortable stay.
  • Catering staff and Housekeeping are first class. Lovely warm, happy welcome at breakfast
  • All cleaning staff as they do a consistently thorough job of maintaining the rooms on a daily basis.
  • Excellent value for money and super clean
  • A couple of comments about Security:- at night very helpful & Friendly. Security guard was helpful to find my room at night.
  • I loved coming in to read the children a couple of stories. My child has enjoyed forest school, visiting eco-hub and getting to know friends - adults and children.
  • We liked the toy that came home with us for the weekend and writing the story behind the pictures. However, the best bit was knowing that the workers then used that book with the children to talk about it with them again when in the nursery setting.
  • Numerous compliments about the Bear Hunt initiative. The Teddy Bear's picnic on the Open Day was also a great opportunity for all the family to see the nursery and what a fantastic setting it is. The chicks also made a big impression.
  • We enjoyed the breakfast initiative – several comments. Also that words in other languages are introduced every week. We also enjoy the fact that celebration in other culture are also celebrated at the Pre School Centre this helps children to have a better understanding of others ;-)
  • Especially enjoyed the theatre, cinema trips and the barefoot walk. On a daily basis, the garden and fruit time are absolutely favourites.
  • My child really enjoyed the Wendy Woodwork activities and was so proud of the woodwork that he came home with.
  • As a parent I enjoy the odd occasions where parents are invited to come in and help out with activities, please keep these up despite not getting a great turnout.
  • Numerous comments about foyer displays - The central reception displays have always been an area we've enjoyed. The igloo was fantastic, curiosity things at the front desk have been fun, Music man -Thematic display in the lobby.
  • The range of activities and engagement with our child was fantastic. The food and sharing activities were superb. We cannot express how deeply grateful we are for our child to have had the experience we had at the Lancaster preschool centre. We will miss it terribly.
  • You are all incredible and the Centre is the warmest and most creative space I can imagine for my children.
  • I very enjoyed the way that key person of my child interact with my child. She is very friendly and professional. Even when my child at home, she keep talking about her key person. To Gill, you really did you job very well.
  • She just loves seeing Joanne and Gemma
  • We love the pre school centre. Going to be very sad when our eldest leaves for school this summer
  • Gemma and Diane are fantastic key workers; they are talked about at home like they are royalty! They're very much loved and it means a lot as a parent to know that my child feels so comfortable in their care.
  • I know that my child is very well looked after and we are so happy with Katy his key worker
  • Numerous compliments about the staff - We can't praise enough all the staff at all levels for your caring, highly committed approach. Thank you!
  • The Pre school provides high quality care to my daughter! She loves attending nursery and speaks of it often at home. Thank you to all the staff for their care and commitment! It doesn't go unnoticed.
  • Our daughter loves going and the support of all her key workers and other staff has been absolutely first rate.
  • We are really happy with the Preschool Centre. Many thanks to all the staff on the positive impact it has on our children.
  • Having such a great pre school on campus has made a really positive difference to my return to work. My child is very well looked after and I feel like the staff genuinely care and do everything they can to support his development
  • The newsletter is really helpful and has prompted some useful conversations about how we can help reinforce routines etc. established at Preschool whilst at home.
  • The outdoor play area is amazing.  Staff are positive and knowledgeable. We enjoy the 'book bags' initiative, going to the theatre and the food days, where we get to try global foods or new school menus :)
  • We all love the themes areas in the playrooms, and we love how the small children can sleep in lovely little bed coracles on the floor; we love the child-centred spaces where they can see pictures and toys all reachable at their height; we love the way you use the outside space in great ways for all ages; we LOVE the warm relationships that develop between our children and the brilliant staff.