Customer Testimonials

View testimonials from the previous 6 months:

May 2018

  • Thank you one more time for your support. It helped me a lot and because of your experience and support, I recovered much faster. - Andrew G
  • Many thanks to officers in Sports Centre, they are professional, responsible and patient. Also, thank you for your caring.’ - Lucyann
  • Thank you for all of your assistance, help, good humour and general banter during my visits in preparation of the report. You made asking for help a very pleasant experience rather than an imposition; thank you - Michele A.
  • Facilities enewsletter on the Summer Works Update -  This info posted via the student portal is actually useful. Wow.  - Seriously though, it's good to have all this info in one useful place
  • Food was particularly a great success with attendees, which attests to the fantastic management and communication with catering.
  • The service, food and atmosphere were excellent.   Everyone thoroughly enjoyed themselves and I’ve had some lovely feedback from very happy guests!  I’ve spoken to the staff in Barkers today, Monika, Helen and Clinton but please extend a big thank you to everyone else who was involved and worked so hard in making the whole weekend the great success it was.
  • The food and venue were spot on and our visitors had a very good time.  Well done all around.
  • We’d really like to pass on our sincere thanks to the member of the catering staff that delivered the lunch for our event today. She was so accommodating, and went out of her way to help when we realised we’d need to increase the order at the last minute. - Emma
  • Thank you so much, I always find Eat very responsive and customer focussed. - Tracy
  • Guest from an event commented -  ‘’I’m particularly grateful to the waiting staff, and the chef, for organising, serving and making the delicious vegan food…… the food was genuinely impressive, and the waiting staff were really helpful and lovely’’.
  • Excellent service, received exactly as ordered - thank you!
  • Katherine, couldn’t have more helpful, communication was excellent throughout. The food was top notch and the catering staff were very friendly and polite. Couldn’t have asked for a better day.
  • I would like to thank you, Emma and your team for all the support and help (and patience!) you have given. You have all been brilliant and worked so hard to ensure that we had everything we needed for the programme to run smoothly.
  • Jo, thanks for making sure it looks tidy for 30 June. I appreciate it.
  • Katherine, another successful meeting.  We were very pleased with everything so thanks again.
  • I have to say that the service we received was first class in all areas.  If I needed anything or asked anything it was done immediately and all the staff are very helpful and professional and approachable.
  • One of the best experiences of working with somebody - professional, efficient, responsive, tenacious, having a motivational way of doing things and getting things done, having a calm attitude.  All of this meant that the end result of the conference went smoothly, and was a great success.
  • Thank you very much for the smooth running of my party yesterday. I had a lovely time. All my guests loved the venue and said the food was yum!
  • Steve, I think this is really lovely – what a great job you’ve done. It makes all the different to it.
  • Jon, just to let you know the bins are all put back in place , thank you for sorting this out.
  • Lance, congratulations to your teams work at Roses.  They were very impressed with the changeover of pitches, litter collection and general presence at the weekend.
  • Can’t explain how much we appreciate the work of your lads over the weekend. Top notch, as always, but going above and beyond for whatever we needed.
  • We can’t thank your team enough for all their support over the weekend, they went above and beyond!
  • Barbara, that’s fantastic; many thanks for your help and thanks again for being so thorough – I really appreciate your effort.
  • Sue K, Thank you very much for your very quick respond. Appreciated.
  • Email to say how well the compartmentation checks are being carried out by the maintenance team.  Once again this is good evidence of how the university is now self-complying and monitoring works with regards to fire safety
  • A huge thank you to Steven S for repairing the lock. Steven was extremely polite, listened and solved the problem immediately.
  • Sue, I would like to thank you for all the work you put into the special access requirements, please pass this information onto anyone who needs to know. The individual appreciated the extra mile everyone went to and left happy.
  • I much liked and appreciate the Islamic prayer room display, I thought it was an excellent way of raising awareness and understanding different religions. Good timing to with fasting month starting soon.
  • Adele and Joanne, your commitment to going 'above and beyond' for the children in your care was second to none, this, alongside your communication with us parents before and during the event meant that the occasion was both enjoyable and memorable.
  • Could you please pass on my sincere thanks to the department responsible for producing the new flat location sign? It covers everything we need and it is far better than I had hoped for, in fact it’s brilliant!
  • We just wanted to tell you what a lovely calm man Lee G was during the incident. He was so professional and completely showed he cared.
  • Security had a special mention on our feedback forms for been very helpful to guests, please pass on our thanks.
  • David H, thank you very much for helping when the individual became unwell and required medical help.
  • We really appreciate the care and attention you gave.
  • Sandra F has helped me out so much and processed forms outside of normal hours, which has meant good customer service for our new starters. She is a star!!
  • The confirmation of actual delivery email is really helpful. Thank you.
  • I enjoyed my stay the refresh of the rooms has been great.
  • Couple of comments for Housekeeping: housekeeper on the Monday very friendly and helpful and the person who serviced my room
  • all staff were very friendly and helpful
  • Mark, Karl and Bruce?
  • Couple of special mentions for reception and Leanne
  • Couple of special mentions for Security and Simon, (Bowland porter) helped me when I was lost
  • Good venue generally. Lots of natural light and space.  Compact location of conference room in relation to bedrooms, to breakfast to bar.   IT equipment all worked without issue and good screen and projector.
  • Parking was simple and plentiful.
  • Couple of comments about staff/service: thanks so much for all you all do for us, in enabling the programmes to run so smoothly.  Thank you very much for all your help and attention, it helps a lot
  • Availability and response time of Anna in lead up to the event.
  • Couple of compliments about staff/ service/food: attentiveness and flexibility of catering staff at our evening meal. Thanks to the team that looked after us at our meal, they were very capable and understanding, they knew how to work with people. Breakfast was very good.
  • Several comments about the quality of food and service: great quality and well received, everyone was happy with it, yes it was all great, thank you so much for sorting out the catering for us at such short notice, thank you so much, I greatly appreciate all your efforts, Wow what a fast response – thank you
  • Just wanted to thank the catering staff (on the gala night, as well as the Meeting place breakfast staff), for a really good gala dinner. Everything was excellent.
  • We would also like to thank you for the delicious dinner. The catering was excellent and we really appreciated it.
  • I'd just like to take the time to say Thank you, to all the staff but especially to Adele. For her support towards me and my child through a very difficult time. And Sammy and Joanne too, for taming the boy. Preschool is a place you feel and secure, the staff go above and beyond what they are there to do and I'm not sure they realise how much they have helped me and my family. .
  • Thanks for always taking the time to listen to concerns and being helpful and supportive with extra sessions.
  • Keep on doing what you're doing. It's amazing what you cover with the children. My fear is that my child's reception year won't live up to the standards set by the preschool centre.
  • Catherine and the baby room team are doing a great job. Catherine is very attentive and considerate towards my son as well as me. She has been doing such a good job with him settling in. He's now started to really enjoy it there. I'm very pleased with Catherine, Rachel, Helen and the others in the baby room.
  • All staff are kind caring and incredibly professional. Keep up the excellent work
  • We really appreciate the 'additional' experiences offered to our child, such as watching a trampoline demo or football practise
  • I think the Pre School Centre is an amazing place and I'm so happy leaving my kids in the mornings, with a smile on their faces...keep it up!
  • We really love preschool. Everyone is kind and thoughtful allowing our child to feel settled and relaxed. Keep up the brilliant work!
  • All the staff in crèche 2 are fantastic and a credit to the pre-school. My son has bonded so well with Charlotte and the other staff in his room.
  • All of you at the Centre are doing an amazing job, keep doing what you're doing. It will be so hard to say good bye when the time comes to move on to school...
  • The Pre-School is wonderful! I’d especially like to single out Kirsty who is my daughter’s key person — she is attentive, warm, and kind. My daughter truly loves her!
  • Thank you so much to all, for the wonderful care given to our child at the preschool Centre!!

April 2018

  • Just to note our appreciation of the work Barbara has been doing in George Fox cleaning. A number of staff have commented on her hard work and her personable friendly manner.
  • Mags & Lucyann - Thank you so much for being so helpful and supportive while I am troubled by the noises of the living environment.
  • Lucyann and Mags - I would like to thank you from the bottom of my heat with very much gratitude. Thank you very much again for your kind assistance.
  • Denise -Thank you so much for all the help and the kind words! One of the reasons I love Lancaster University and Fylde College.
  • Dear Michele, I would also like to say a very big thank you for your assistance as I couldn’t have managed without you today!!
  • Phil - Thanks very much for getting the access to the bike shelter sorted out; a space has been hatched out on Farrer Avenue now and it is much better!
  • Phil - I’ve started to use the new covered cycle stands at the end of County South which are very handy for my office.
  • A regular delegate who has been attending this for years, said that the food was the best he’d had here and the staff were very friendly
  • THANK YOU for continuing to raise the bar for the Professional Services Conference. Food was delicious, delivery was perfect and the organisation was seamless and professional.
  • Katherine - Thank you for everything on Friday, the team had a brilliant day. The venue was amazing and the hospitality first class, please pass my thanks on to the team.
  • What an excellent service both myself and my fellow volunteers received whilst at your premises. The organisation was to a very high standard, as was the food and overall service received!
  • Debbie - You and your team were extremely helpful throughout the event, and I know that your advice and support in the planning and run-up to the event was invaluable.
  •  We were bowled over by the hospitality and warmth. The event was far better organised as a result of your timely, detailed and guiding help.  A huge thank you to you personally and to your wider team!
  • Anna - I wanted to say a massive thank you for everything you did to make yesterday a success. You’ve been brilliant to work with.
  • The venue was brilliant – it looked great and it was a brilliant space to manage.
  • The catering was fantastic – the staff were really efficient and great to work with and the food was wonderful
  • Please could you also pass on my thanks to the porters, catering and cleaning staff – they all did a great job.
  • Debbie - Your help and guidance was very much appreciated.
  • Thank you for all the help and support you gave during this week to support the event. I really appreciated it and the week passed smoothly with very few issues and great success.
  • Steve - Just a quick note to say thanks. Design and quality looks excellent
  • Steve - what a lovely bunch of people you work with!
  • I’m very grateful to both of you for pulling it off and I think you can be especially proud of this issue which I think is our best yet!
  •  Thank you again for all your hard work, patience and skills.
  • Door was fixed within 2hrs of fault report - thank you.
  • The request was completed the next day very quickly.
  • Since you started the 'STOMP' at nursery we've noticed her fitness has improved so much. It just shows how valuable your activities are at the Pre-School Centre - making a real difference to our children's physical and emotional development.
  • " The NDNA Nursery Awards 2018 have received a record number of entries this year from nurseries across the UK and Internationally and  your nursery has shown an excellent standard of childcare and practice”
  • A big Thank you to Sam, Abi, Brenda and Jenny for the excellent care and for their efforts. I really appreciate everything they do with the kids. They are superstars. 
  • Wanted to say how beautiful campus it is looking. I know that the Spine project is huge, but there are really some gorgeous areas of planting and layout along it, the new section opposite the shops, and the area near the Great Hall, around LICA and below Pizzetta, as well as in front of the entry to University House/Alexandra Square…. All really stunning and imaginative. Just to say WELL DONE!
  • I would like to say that Brian has been an excellent advocate and support for us and I appreciate his work in trying to get these matters resolved more quickly.
  • Thank the security guards for being extremely helpful and going that extra mile.
  • We really appreciate your flexibility and the support you gave with coming to the rescue to help with last minute unexpected requests.
  • Support in George Fox - the security team were most helpful in assisting with the automatic doors when they didn’t automatically open.
  • Dave, thank you for your help and support with the RH doors, I really appreciate it
  • Ross has been a great instructor. He is pleasant motivating and varies his sessions every week.
  • I appreciated the tea and coffee etc. excellent breakfast.
  • Excellent customer service
  • John was exceptionally helpful, he went out of his way to resolve an issue I had in relation to laundry. He was thoughtful and prepared to persist in helping me. great work.
  • Excellent value. good facilities , helpful friendly staff went out of their way to help . fantastic breakfast.
  • Room was great
  • Loved the shower. clean and comfortable .
  • Very good basic rooms
  • I’ve had a look at the site and added my order.  It’s quite straightforward.
  • Please can we pass our thanks to Joey who was serving us today. He was great and very helpful—and did a brilliant job serving us on his own.
  • Broadly we thought the catering went really well and we particularly noted how friendly and helpful all the staff were that worked our 4 days. 
  • Overall organisation, food, standard of accommodation, staff were excellent at the event. Nothing too much trouble.  Very reassuring to have a member of staff on site in case of any problems.  Thank you Hilary.  You did a great job once again.
  • Debbie - Just wanted to say thanks for organising everything for this morning, it went really well.
  • The day was wonderful so thank you for all your support in preparing for it and on the day! couldn't have asked for better
  • Brilliant day.  The room was lovely and the equipment was great.  Everything just worked.  The friendliness and response to last minute requests from Anna and the other staff was very impressive.
  • Thanks for last week! Everything was great with the room and we had a great evening!
  • Great service as always - we will continue to use Forrest Hills for future LMT programmes
  • We used to use the the Lodge years ago, this time around we were in the Banton room which is fantastic, the view overlooking the lake really is spectacular. - (have 3 more meetings booked)
  • Excellent service as always - will continue to use for our writing retreats as its the perfect setting
  • Katherine - Thank you for all your help in the lead up and on the day itself

 

March 2018

  • Pam J, our cleaner, is fantastic. So friendly, helpful, efficient and hardworking. Mandy D is also brilliant. We're lucky to have them in our building!
  • Thanks again for helping us in our project! Your interview really helped us!
  • Just wanted a say a little thanks for all your help with the AVDs.
  • Mags, thank you very much for your kind concern. You have always been a great listener/helper/supporter to us and we really appreciate your management skills.
  • I would like to thank you for your patience with my daughter. Thank you very much
  • It was easy to see how Lancaster has won so many awards. The University is so well catered for and so tidy and the general atmosphere around site was of peace and tranquillity, hard work and enjoyment. Well done Lancaster for such a well delivered day.
  • You absolute star!! Thank you so much for the EAT card, fabulous service!!
  • Please can I also add my thanks to everyone involved. The catering was great.
  • Just wanted to thank Debbie you and your team for all you help and professionalism in the organising of the event.  You helped make the event a success and we received lots of good feedback about the venue and the refreshments. Please pass on our thanks to Anna.
  • Just a quick message to say thank you to Debbie and all your team (including catering) for doing such a great job and for making the event such a success. Had some very positive feedback from the other university’s saying how smoothly everything went.
  • To all involved in  Catering and Events for your pre-event support and for helping the event run well on the day
  • Anna and her team have always been really helpful and quickly respond to any queries. Nothing is ever to Much! 
  • Hayley - the group members were extremely complimentary about you and the support you had given them this weekend.  They said what a lovely manner you had about you!
  • Hi Steve, That looks great, and good to go. Thanks very much for your help and expertise!
  • Thanks Jon - that’s fantastic, and very fast!
  • A huge thank you (Jon) for helping us get rid of these boxes! It’s really appreciated as it’s a weight of all our minds to know they have been dealt with securely.
  • It has been good to observe how well the ground is drained following the recent heavy rains!
  • Thanks very much for your support and all that from the team with the planting. 
  • Thanks Ian, I appreciate your help with this.
  • Reported fault. About three hours later, work was in progress and shortly after, it was finished. When I came home later, there was a small note on my desk regarding the work that had been carried out.
  • The maintainer is quite nice and thanks to his hard work!
  • Filing the defect was fast and convenient, so was the repair and I could follow the progress online. Big thanks for that.
  • Just to say thanks to you and your teams for all your help and assistance today.  As usual you all dropped everything to prioritise and assist with the ongoing situation and help keep campus safe and open.
  • It was fantastic hearing our child tell us what they had learned and has offered us a springboard to continue much of this at home. Thanks for going above and beyond what you’d expect from a preschool. Your efforts never fail to surprise us.
  • I would like to thank Keith, the architects and the builders for delivering the renovation in time for us to celebrate the Chinese New Year.  We are delighted with our building.  At our launch yesterday many people were delighted with the result.
  • Anna & Francesca - Thank both of you as I recognise the importance of the role you play in helping us function and also the strategic development of the building.
  • I just wanted let you know how helpful both the Furness & LEC Porters have been in assisting me with set up bits and pieces for the event. They’re help has been really appreciated.
  • Thank you so much for helping us out during what was a frightening time, and thank you for being so proactive and professional.                                                                                                                                                      
  • Alan saw me interpreting a monolith wayfinding sign. I appreciated his offer of assistance and manner. My guest was rightly impressed too.
  • New cleaner is fantastic
  • Lorraine on reception, is amazing
  • The cleaner always made my room excellent (Lisa)
  • Special mentions for reception staff in Bowland Hall
  • Anna, thanks for last week! Everything was great with the room and we had a great evening!
  • Anna, Thanks for all your help with everything – and Hayley and Debbie at the Conference Centre!
  • I thought Hayley and Debbie were great.  Hayley was particularly helpful when I had any questions.
  • Millionaire’s shortbread always goes down well and raspberry chocolate cheesecake is lovely.
  • All really good, staff very helpful and amenable, everything arrived.  Having the number to ring is always helpful and the staff are very prompt with responding. All very positive feedback.
  • Your staff have been friendly, on time and efficient. No problems at all.
  • Monica (who is always bright and cheerful!) has delivered the 1st Tea & Coffee to perfection as always
  • Just a note to say thank you so much for the beautiful breakfast delivered
  • Pauline was here in plenty of time and everything looked wonderful.
  • Spot on. Nice to be able to offer personal meals. Like the chalk boards. Quantities, presentation all very good.
  • I’d just like to thank your wonderful staff who always are there if we need anything on the day and are more than willing to help us. The food is great!
  • Everything was great as usual – the gentleman from catering was really helpful and professional and the food was really lovely.
  • It was fab. Perfect.it was cleared away exactly when requested Set-up was lovely. Catering all good.

 

February 2018

  • Joy - I enjoyed my time staying at Graduate College and there is no doubt that I will miss this place and all the lovely people here. 
  • Yummy! Lovely relaxed atmosphere and nice helpful staff. 
  • A thank you for provided detailed information
  • Thanks to Emma the catering staff who have delivered such efficient and professional services recently.
  • The catering was perfect this morning. 
  • Thanks for all the food and teas/coffees yesterday- all arrived in perfect time and dealt with discreetly and professionally by your staff- much appreciated!
  • Thanks to Julian and your two staff members for contributing to the event. The soup was delicious and I heard lots of very favourable comments. 
  • Thanks Emma, for the great set up of PDR for our event this morning. 
  • A big thank you, to Debbie, Anna and the rest of the team (especially Pauline and Monika).  The whole experience was such a professional, friendly and positive experience. The room layout was great, the food was lovely and the staffing was professional, attentive, friendly and faultless.
  • Thanks so much Leanne. You have been a great support during our stay in Lancaster. Greatly appreciated. 
  • Legend Sir!! Looks great - Steve L. 
  • Jon and the team, thank you all for investing time and effort in helping us.  People are impressed with the designs and the quality of the brochure.  It’s been great to work with u. 
  • You total star - Steve L. 
  • Big Thanks! It’s looks brill, You’re a star. Thanks again for all your hard work,
  • Thank you Anna, for intervening yesterday when I had a problem with noise levels from the buildings works. It was quiet for the rest of the three hour session which was very helpful.
  • You know what, you're ACE - Alan P
  • I am extremely happy with how it was handled, very quick, efficient and everyone involved were VERY nice, congratulations! Keep up the good work! 
  • Got a visit from maintenance almost immediately the day I submitted my problem. Lesley N was assigned and the work was completed quickly and professionally. Thank you! 
  • The staff are very professional and he fixed the sink very fast.  
  • Real welcoming. I'm very glad with the service of that Sports Centre. There are a lot of equipment , which always work properly  and more over it is very tidy
  • Sarah’s classes - fabulous and totally worked the class hard.  Thank you for an enjoyable circuits                 
  • All staff, especially Eddie, is friendly and always eager to give advice. 
  • My favourite instructor Eddie, always helps me with exercises. God bless his soul.
  • I think you are all wonderful, delightful , dedicated people, it's the fact that you are all great that has kept me loyal to this centre  over the years
  • Met our needs perfectly
  • Special mention for Leanne 
  • Victoria was so helpful
  • Hayley -really friendly and helpful
  • All of the staff were super helpful
  • Harriet happy with how the day ran - no problems.
  • As always Harry was a great comfort to have working for us! 
  • Anna and her team have always been really helpful and quickly respond to any queries we may have – Nothing is ever to Much!  
  • Huge ‘thank you’ for all of your help in arranging our Away Day last week. The feedback has so far been really positive. Many thanks to you and your colleagues for all your help once again – it really was very much appreciated!
  • Room was set up how we wanted. On time with breaks, refreshments & lunch. Friendly & professional service, on hand when needed for technical service.
  • Staff on the day very helpful, food and refreshments were well received and on time. 
  • Thanks to others in your team who were involved. None of yesterday’s events would have been possible without your involvement - thank you.
  • A couple of comments - everything was good and nothing needed improving.
  • Very happy with all the support they have received from the whole team.  Commented on how good the catering has been. 
  • The room was clean and tidy when we arrived. Everything was where we expected. 
  • Everything was very good, the food was a lot nicer than the previous. Tartlets were lovely.
  • It was all good, everything was on time and the visitors gave lots of good feedback about the catering
  • Food was really good.
  • Chicken Caesar wrap is really nice. Food went down really well, veggie tartlet well received. Service is brilliant, always on time.
  • Really enjoyed my lunchbox – the chicken wrap was amazing J
  • Everything was spot on and we especially liked the little blackboard with details on. 
  • All good. Staff were brilliant. 
  • Good feedback from guests regarding the food available.
  • Several comments about service:
  • All good, everything arrived on time
  • Everything ran smoothly and everything was laid out very nicely.
  • Everything went very smoothly.
  • Breakfast was excellent, everything freshly cooked and local produce use.
  • Plenty of choice with everyone catered for and excellent service.
  • Breakfast was lovely plenty of choice and friendly staff.
  • Very friendly staff in the breakfast room
  • Excellent breakfast  - plenty to eat and plenty of choice, with very helpful friendly staff
  • It all went very well thank you. Thanks for all your help in the lead up

January 2018

  • Wanted to tell you how we are appreciating the cleaner in here; she’s ace - Maria V 
  • Thank you very much for everything! It’s been a pleasure meeting you! You are my angel I will never forget what you did for me! 
  • Thank you for your understanding, flexibility and patience in dealing with students' needs. A+ service throughout my long stay at Lancaster.
  • The visitors were really pleased with the meal they had in The Lounge last night….they said it was lovely and that everyone was very nice - Clinton, Jane & Mark 
  • Can you please pass on our thanks to John and his team for a great evening, it all went really well and ran very smoothly. 
  • Had a guest extremely impressed with their stay especially their experience in the marketplace so thank you
  • Thank you for providing such a lovely lunch today. Everything was fantastic & beautifully presented. Everyone commented on the quality and quantity of the food provided.
  • Excellent communications throughout the process and requirement carried out perfectly. The catering was of a very good standard. Overall I couldn’t fault the service provided, it was friendly and efficient at all times.
  • My Head of Department was very happy with everything and would like to say thank you to the lady that looked after her at the start of the meeting as she was extremely helpful.
  • I wanted to thank you Debbie & Emma for being so helpful and accommodating my queries - you’ve been great!
  • Steve, you’re amazing. This would be awesome.
  • I notice this morning that the water has gone! Thanks very much for getting that sorted out.
  • Thank you so much to Ken C for sorting out and fixing our broken mailbox issue so quickly. An efficient, professional and friendly service! 
  • Many thanks for the speedy action and the new tubes seem better quality and brighter too!  
  • The gentlemen kindly fixed an additional issue without the request being placed and completed the job very promptly. 
  • Problem was very swiftly dealt with, thank you 
  • Thank you for arranging to have the bulb in the Eco hub replaced by your team so promptly – much appreciated. - Andrew N
  • Thanks to all your wonderful staff in Pre-School 2 for helping to make my daughter so happy and fulfilled. Special thanks to Jenny, Katie, Georgina, Beverly and all the lunchtime staff. 
  • Thanks to Anthony and the relevant members of our Security and Portering team for their response on the day which ensured the extent of fire damage was not as severe as it could have been.
  • I just wanted to say thank you for all the kindness and support you all showed me throughout my stay at the University. 
  • Furness Porters – Thank you for all the help during my 1st year at Uni. 
  • Dear Joanne, Paul, Sue, Terry thank you very much for your attention and dedication, thank you for each smile and each ‘hello’  that has brighten our days in Lancaster. 
  • To Terry, Jo, Sue & Paul we can’t thank you enough for everything you’ve done for us over the last 4 years, we’d have been absolutely lost without you all!
  • Never underestimate the real difference you make to the lives of our students, especially those who are having a hard time. You’re a friendly face & you’re always looking out for our safety & wellbeing 
  • To the Furness College Porters – Thank you so much for your unconditional help over the last 3 years. You’re all so friendly and approachable which as a nervous first year, I needed. Thank you for being a constant source of reassurance, help and care and making my life so much easier.
  • Thanks to you also for all your support with the AVDS and for all your hard work during set-up, on the day and during set-down. So thank you so much for all your hard work - Dave A & Great hall Porters
  • We would just like to say a big thank you to you and your team, what a marvellous job they have done on this flat.
  • Leanne was very helpful
  • Room layout and refreshments great us usual. Staff were always on hand for any queries.
  • Thanks Deborah. Room was perfect last week!
  • Harry was very helpful.
  • The booking experience was good and thank you for accommodating changes of numbers a few days before.  My Head of Department was very happy with everything and would like to say thank you to the lady that looked after her at the start of the meeting as she was extremely helpful.
  • Harry is good when asked for anything he sorts it out.
  • Thank you for another very smooth event. We had no problems and Harry as always was wonderfully efficient.
  • Many thanks Anna for your support and help with our meeting today.
    Please also pass on my thanks to the kitchen – cake went down very well – especially the brownie and tartlets!
  • The catering was of a very good standard. The service provided was friendly and efficient at all times.
  • Meeting facilities were excellent.Food and catering service was excellent   
  • Member of conference staff on duty that day was superb and sorted everything out calmly and efficiently. 
  • The members of conference staff who were there on the ground were excellent
  • We were happy with all aspects of the booking – food, venue and accommodation. Everything worked perfectly and all the delegates were happy with the meeting. Many thanks to Anna and all involved!

December 2017

  • Thankyou for the card and sweets, the flat and I really appreciate it
  • I thank you very much for such considerable email and service in Graduate College, which really makes me feel home-like in the university.
  • Dear Jan and all of the Chancellors Wharf Staff, I have to say I’ve stayed in a few halls of residence at one time or another in my life and Chancellors Wharf is by far the most effectively and professionally run; I feel in very safe hands with you.
  • Thank you very much Mags, for your assistance regarding our request for shelves, it was deeply appreciated and very helpful. 
  • Dear Mags,we always appreciate you for the great support.
  • Just a quick note to say thank you so much for great pre – Christmas pie today – you moved all 11 of us through without any fuss or tail back at the bar and it was all great – everyone had a fabulous time.
  • Dear Fylde bar staff,  Thanks for keeping me fed this past term! Waking up and heading over to to grab that Full English very morning was a great way to start the day.
  • All at the Deli, Thanks for making this my favorite place on campus this term! The relaxing atmosphere and delicious food never failed to brighten my day.
  • Steve L, graphic designer at the Design, Print & Photography produced a highly successful flyer and folder for the event. 
  • Many thanks again for your help with this. You were ready to help at really short notice and did a really professional job, so thanks.
  • Today there was a bad leak and I must say it was dealt with extremely well!
  • I started my adventure with you as a tiny baby. You, all of you, helped me to become a strong and independent girl. You inspired me every single day, you contributed to my safety and happiness, you've been part of my family.
  • I graduate today and I will be thinking about all the work that goes on behind the scenes, that is often hidden from view but which makes graduation possible.
  • I would like to put forward that our cleaner Janet has been very good and definitely deserves some recognition.
  • I would like to thank James D for all his assistance in continuously resolving any ISS issues I have. He is always very helpful.
  • Thank you for new matts in the gym upstairs. More care and attention in there is showing. Also cleaner and a pleasure to be in.
  • Good route settings on the climbing wall and lots of middle of road routes for us oldies
  • Couldn't do anything more, very helpful and caring. Geoff was amazing
  • Excellent service from DPP
  • Very professional. Genuinely interested in getting a good photo