Customer Testimonials

View testimonials from the previous 6 months:

October 

  • Big thanks to Lynda E and Sandra M who went far above and beyond in helping clean following  
  • one of our Welcome Week events that we should and would have cleaned.
  • A big thank you to Barbara and Hayley and whoever else helped in clearing this up.
  • Sarah, new mattress is now on his bed. We both wanted to say a big thank you for arranging it.
  • Candace, thanks for your understanding and great support to me, all of your kindness and justice make me feel at home.
  • Mags, Thank you for welcoming me. It was very kind of you. I find it very interesting to live in here. Thank you for your service!
  • Thanks for your very positive feedback, it’s much appreciated!
  • Thank you, everything arrived as booked with the special dietary requirement labelled - really helpful!
  • I used the Planon system to order catering for the first time and found it easy to use and much better than emailing. Attendees were complimentary about the timeliness of the delivery, the quality of the food and the person who had requested the vegan option was really impressed.                                                                                                                                                                                                                                       
  • The food served was lovely, and both Phil and his colleague were great.                                                                                                                     
  • Everything arrived as requested, perfectly labelled and presented - thank you for the backup knives and forks it’s much appreciated
  • Perfect as usual. Harry was very attentive and met all our needs throughout the day. The hot lunch was amazing and was lovely to have it served. The room layout was ideal for the style of delivery that we used and all the tech worked well
  • All staff in the building were very appreciative of how quickly everything was repaired/replaced. The cleaning team were great & very helpful.
  • Just a quick email to say thanks to the staff at DPP for getting our order ready so quickly. It was ready over a day early. During a very busy period we are very grateful!
  • WOW, looks Fab!  I’m so pleased with it.  Thanks for being so patient with me in the design process!
  • Everyone is thrilled with the posters and flyers – thanks so much for all your work on those.
  • Superstar – hadn’t even thought to check that; great level of service and very much appreciated!
  • Barbara is doing an amazing job.
  • Thank you very much for getting back to me so quickly and with such a level of detail
  • The reception staff are very professional in their manner and always greet with a smile. The area is very tastefully decorated during annual events it looks amazing.                                                                                                                                                                                                                       
  • The girls on reception do a great job and are always motivated. All the staff and students love the décor around the holidays as none are missed accommodating all cultures. So nice to see each year.                                                                                                                                                                        
  • Just want to say how fantastic the girls look on key days like Halloween valentines etc. it really creates a wonderful atmosphere, which I am sure all staff students appreciate.                                                                                                                                                                 
  • The reception looks excellent the ladies do a fantastic job.                                                                                                                                                               
  • Love the level of effort you have all gone to! It amazes me how each event you look better and better. Look forward to your outfits every time.                                                                                                                                                                                                                                                                
  • It makes the university seem fun, welcoming artistic and exciting. The ladies always look fabulous and have big smiles every day, but it is an extra special pleasure to see them dressed up.
  • The reception looks great. I wish my Uni had done this.                                                                 
  • Another brilliant uplifting decoration scene from the lovely ladies on reception. The much-needed light-heartedness is so good for morale.                                      
  • I find it a pleasant to see the receptionist staff dress up to occasions as this makes the working environment a better and enjoyable place to work.                                                                                                                                                                                                                                                       
  • A shining beacon of fun and sanity, in a quagmire of political correctness! I love it! You make me smile.
  • Thanks to you and your team for keeping the grounds looking ‘spick and span’ – things are looking noticeably better.
  • A lovely maintenance staff came and replaced extremely promptly just next morning. I am blown away by the speed at which the request was processed.
  • Thank you – I came back from holiday to find the windows catches have been fixed. Much appreciated by the office.
  • Thanks very much for the speedy and effective response from Greg.
  • I would like to thank you for good service. Mike D replaced item and kindly asked if we had other electrical problems.                                                                                 
  • Phillip N, he was a great help yesterday to the lads clearing out and removing leaves. It was very much appreciated by the lads. 
  • Just wanted to say thank you for sorting out the chilled water pump and ask that you pass on our thanks to Dave. It’s working like a charm.
  • Many thanks for all the help and advice you have given us over the last few years to get the facility going and turn it into the success that it is proving to be.
  • Many thanks to the Facilities maintenance staff, I requested a job late yesterday afternoon and came in today to find that the work had been done, thanks to the electricians.
  • Thank you also for all the hard work you’re doing for new experiences and great times for the kids! I won’t forget what I learned from you. Thank you for your patience with me throughout my language struggles.
  • Catherine Christine, Adele and everyone at the preschool, thank you for taking care of our child.                                                                                                                              
  • Adele Christine Emma, Shelley Joanne, thank you for looking after our children.  We are so proud and grateful to be a part of the preschool family! The preschool is truly a special place and we couldn’t have asked for more.
  • Well done what a fantastic achievement. Hope the Uni give you all a pay rise!  
  • The passion and dedication of each and every one of you makes this centre a very special place. Many Congratulations on your success. 
  • Well done all of you Hooray!!                                                 
  • We really can’t find the words to thank you for the amazing care and education, exciting opportunities and love you have given to our child over the past years. So many special experiences that you and your team go over and beyond to provide the children in you care.         
  • As always, your commitment to going ‘above and beyond’ for the children in your care was second to none. This alongside your communication with us as parents before and during the event meant that the occasion was both enjoyable and memorable.
  • “Congratulations” to all the staff on your award. Well done. What an achievement Adele Brilliant.                                                                             
  • You’ve always showed concern and care for our child and we’ve felt so safe leaving her at the centre knowing you have brilliant staff to look after her.         
  • You can’t see a ‘thankyou’, but for the things that you’ve done, you should certainly have a Great Big Lovely one.
  • Thank you so much to you and the team for the past three and a half years. We are so grateful for the wonderful influence these people Rachel, Katherine, Sam, Chris, Abi, Jenga, Brenda ,Joanne ,Big Sammy have had on shaping and enhancing our little child's character and confident personality !!
  • Adele, You’ve been such a great support to me over the years.                                                           
  • It takes a big heart to shape little minds.                                                                                                                                                                                                                
  • “Thank You” doesn’t seem like enough to express our gratitude for the care you have provided over the last eight years. We couldn’t have asked for more.
  • Going to miss coming to the official ‘happiest place on campus’ after seven years. You’ve helped me so much thank you, it’s one of the most important jobs ever! Building confidence, knowledge, relationships, friendships, creativity and love, you’ve excelled and we are so grateful.                                                
  • Thank you for everything you have done for our children! They loved coming to preschool and we have loved being a part of the preschool family. We have such fond memories of their time with you, as they do, and we will miss seeing you all!
  • Thank you for all your help and support to my children.  We are not surprised you have been awarded the best preschool because we certainly believe you deserve it!                                                                                                                                                                                                        
  • Thank you very much for all you have done for our child, whose enjoyed all his years with you and we’ll miss you- hopefully back next year with bump!!
  • Damian, a big thank you for your assistance with a student who arrived with 2 very larges cases and wanted directions to the Graduate porters lodge and you drove them to the lodge.
  • Sandra & mark, I’d just like to thank you both very much for your very hard work over the last few weeks.  You have both shown outstanding commitment and dedication working long hours (including weekends) to help ensure that the parking permits are processed and distributed without delay, despite receiving the data for staff permits around a week later than agreed.
  • Sandra, Thank you so much for the offer of help you have proffered regarding getting a parking permit for my daughter, I appreciate it very much.
  • Dave, I popped over and saw that everything had been sorted.  As always, your help and support is really appreciated.  Please pass on my thanks to everyone involved.
  • Amy, I would just like to say thank you for you all the support you and your team have offered over the past two weeks, we have had a mammoth task and believe it all went well.  Thank you for all your communication, it has been really helpful.
  • Andrea our cleaner, she does a brilliant job of cleaning the flats and bathrooms, both this year and last year, and she always has a smile on her face. She's really good at her job, and is such a lovely person. We all appreciate Andrea and wanted to thank her.
  • I love the Sports Centre. I appreciate the cleaners keeping it clean
  • I would like to tell how impressed we are with Lisa (swimming instructor) She has spent personal time to help my son to catch up.  Wow! Above and beyond to what is expected.
  • Kim, I would like to say a big thank you to yourself and all the Sports Centre staff. We were delighted with the turnout and how smoothly the event went on the day during set-up and break down.
  • Please thank your staff for their cooperation, they were more than willing to help with anything asked of them. A particular thanks to Sam who was instrumental in helping me with all the logistics in the lead up and planning.
  • Couple of compliments about receptionist: receptionist was very smiley and friendly lovely genuine warm welcome -Hayley
  • Couple of compliments for Leanne -  was excellent
  • Couple of compliments for breakfast staff:  for great friendly breakfast staff and breakfast-lady in charge
  • It was great value  - Guest room
  • Thank you for supporting our event so well, it was very important that this event was a success. The food and venue were great. Please pass on my gratitude to the catering services team for being so accommodating and professional.
  • The event went very well, and in case of any questions, you were always very helpful. Special thanks to Harry!
  • Catering worked well, the room was perfectly organized for the workshop, and everything was done according to planned schedule. Thank you!
  • Very happy with how the events are working and asked me to pass on my thanks to the conferences & hospitality team.
  • A very big thank you to you and your team this morning.  The meeting ran very smoothly and everyone was watered and fed.  Please pass on my thanks to your team.
  • Anna was very helpful and going through all arrangements thoroughly and calmly as well as showing us where everything is.
  • Harry was very attentive throughout the 2days, adjusted to all our changes of plan and remained polite and patient.
  • Delegates were very complimentary about the building and facilities.
  • Anna and the staff in the reception area very friendly and helpful. Anna came each morning to ensure the room was as required.
  • The room is very good for delivering training and the attached room enables refreshments to be delivered without interrupting training and participants can eat their lunch in there.
  • Thanks to you and Emma for organising the event at short notice. everyone attending was very complimentary
  • All great as usual – Lancaster Conferences
  • Thanks Katherine, The team facilitating for us on the day were extremely impressed with both the venue and the service.
  • Very helpful & accommodating. Thank you.
  • The lasagnes went down well.
  • Thank you very much for the food provided, received  feedback saying how delicious it was and please pass my gratitude onto the whole catering team.
  • Thank you again for being so supportive of us.
  • Emma, Thank you so much – everything was perfect on the day. I know how busy you all get so many thanks to you all.
  • The team fed back that everything went well and the catering was popular.

September

  • 2 x compliments regarding the fantastic work that Sylvia, Barbara and Yvette have done over the last few days. It’s lovely to see that the hard work our team does is so greatly appreciated by staff at the University.
  • Thanks so much for all the work in the FASS Building over the summer – it looks 100% better and everyone is really happy with it!
  • Ali, You absolute sweetheart! Thank you so much I honestly really appreciate it! Ali, Many thanks for your very quick response, we appreciate the swift resolve by your offices.
  • Sarah, Thank you so much for pulling this together quickly at this busy time.  The team has asked me to particularly pass on their thanks. 
  • Sarah, Thanks for every single help you and your team have offered me!
  • Mags, Thanks so much for all the support and assistance during my stay in the family and it was really memorable.
  • Thank you so much Jan! It was great staying at Chancellor’s Wharf last year, I’ll miss it a lot. I hope you have a good year.
  • Michele & Gemma, I just wanted to say what an awesome job you are both doing with the new starter induction sessions. You inject so much fun, time and energy in to the sessions, it works so well and I think you genuinely connect with the group.
  • Barker House Farm - We were superbly looked after by the staff (led by Helen) who worked tirelessly to accommodate our needs. The meals (breakfast, lunch and dinner) were fantastic.
  • Thanks to the chef and all the staff who made our award meal so memorable. The food and service were excellent.
  • They are delighted with the service that they have received at meal times – welcoming staff, everything on time, filling and tasty meals.
  • Always delivered on time, helpful staff and never any issues.
  • We very much enjoyed the catering provided and would like to thank the very friendly, helpful and polite catering staff who looked after us.  The participants thought that the food was delicious.
  • Thank you SO much for all your hard work, especially on-site, we really appreciated it.  100% of respondents have said Lancaster venue and catering is either excellent or very good.
  • Hilary, Many thanks to you and your team for the excellent support of our conference. We have had some very positive feedback from delegates.
  • Debbie, the conference went well and we appreciate the hard work you and your team put into organising our event!
  • Katherine, thank you so so much for all of your help in helping to make our wedding day so perfect. We had an amazing day more beautiful than we could have ever imagined.
  • It was all so lovely and stress free, so I really can’t thank you and your team enough!
  • Debbie, thank you for all your hard work (along with the rest of your team). Organising the accommodation at the start of each course was hugely appreciated. It was great to meet up with you personally.  Could you also pass on many thanks to Harry? Yet again, he was fantastic, and, as a group we were superbly looked after.
  • Debbie is a star
  • Debbie, I wanted to pass our greatest thanks to you and your team for helping us make this year a success. Many thanks for your efforts and hosting us at your fantastic venue.
  • Leanne, thanks for walking the visitor above over to the Lounge yesterday. She was really impressed about how cheerful you were and looked after her – she said at other University’s she has visited she has not received that service.
  • Barbara has been so helpful and nice to meet while replacing Karen. Thanks to her for the sweets and taking care of my parcel.
  • You were all really helpful and they wished other teams provided the same level of service.
  • An excellent job, completed the day after the request was made.  
  • Covered Courtyard, LEC atrium - Space being used well and looking good.
  • LEC Courtyard - I fully appreciate the considerable effort and skills that you and many others in the Facilities Team have put into bringing this project to a successful conclusion. I will remind colleagues of the good work done and the importance of the contribution that you all make to the wider university.
  • Gt Hall Porters - Thank you for all your help over the summer so far!!!
  • Wayne, thank you very much for yours and the Security teams assistance with moving luggage and taking customer to LHH.
  • Susan Smith is really helpful. Thank you
  • Dear Joanne, Paul, Sue & Terry, Thank you all ever so much for looking after us this year.  Furness have definitely got the best team of porters in the whole world!
  • Alan, Thank you for all of your hard work over the summer.
  • Just wanted to say thanks for a great event yesterday at the Sport Centre - all three were buzzing for the rest of the day and the families loved it too.
  • A big thank you to ' Steve ' - he is always so friendly and helpful. Puts you at ease a smile goes a long way especially to people who are new to a gym and I've seen him take the time to be helpful to lots of the gym members throughout the summer.
  • We were very impressed with the service. The open day offer was very welcome as we had a very long journey and needed to be here the night before.
  • Nothing - wonderful room, lots of information and fantastic value for money!
  • The room was great for a one night stay and we could have stayed longer here if we'd had the need. It's student accommodation and at £35 a night was perfect.
  • The girl was on the reception was very calm and helpful and special mentions for Josie Burrows, Hayley and Hilary 
  • Friendly Cleaners
  • Security team helped locate the room and the Bowland Porter was helpful
  • The event went really well and the food was good – all attendees were very happy with the options. The catering was really good.
  • I just wanted to say many thanks for all your help in organising the accommodation and meals. The food was excellent and all meals were served on time to fit in with our programme which was very helpful.
  • Harry was on hand to help when needed and was friendly. The non-coeliac delegates were well catered for at breaks and lunch.
  • Thank you for supporting our event so well, it was very important that this event was a success. The food and venue were great. Please pass on my gratitude to the catering services team for being so accommodating and professional.
  • The conference went well and we appreciate the hard work you and your team put into organising our event!                                                                                                                                                                                                                  I just wanted to say a big thank you to you and your team, you went above and beyond the call of duty.
  • Thank you so much for your help. We really appreciate all you do.
  • Katherine is super! Always pleasant and very efficient. Forrest Hills is the perfect venue for our team development days, Keep up the good work.                                                                                                                                                                                                                           Katherine was brilliant and made sure we were comfortable. The space upstairs as well as outside space was great for what we needed.                                                                                                                                                                                            Katherine was very helpful and pleasant and that supported the delivery of the event quite a lot.
  • We had a really good day and the venue was great. We had no issues on the day so thanks very much and we would recommend.                                                                                                                                                                                                       I’ve had some lovely feedback about the retreat and some of that is due to the Forrest Hills location and service I’m sure.                                                                                                                                                                                                        The welcome was very warm and there was a good selection of refreshments. Room was perfect for our use and the small, comfy breakout was a great resource on the day. Staff were friendly and helpful.
  • Many thanks for putting together a fun and engaging team building event. In particular thank you for tailoring the programme to include vegan friendly recipes so our whole team were able to participate in the tasks.
  • It went really well the organiser is going to do this for future events, thanks loads

August

  • Andrew, I know this must be a busy and stressful time of year. I just want to say thank you for all the help you have done.
  • Mags, Thank you for your help.  The accommodation now offered by you is much more suitable and I appreciate your efforts.
  • Thank you, Mags. I really did enjoy living on campus. You and your team are the best! Thank you for everything!
  • Denise, I'd also like to thank you for your understanding and support of me throughout the year, it really went a long way and made everything much easier during a difficult time.
  • Sarah, thank you for helping to make the visit today a success with all your help.
  • Mags, thank you very much for your help and your time. You are very kind and helpful. We hope to have brightly life.
  • Darren, thank you for facilitating the Comms process for the project.  It’s really helped to influence the end users’ perception of the works and get their buy-in for what has, at times, been a noisy and disruptive project.
  • I think the communication is good.
  • I am very impressed at how many electric car charging points there are. I’ve just purchased an electric car and am finding it very convenient. Thank you for installing them.
  • Thank you to all involved in providing the food for the Pre-School Centre Graduation. We have received many comments on the quality and variety.
  • Exceptionally good- the gluten free food was outstanding. Also the catering staff were really lovely and I would like to say a special thank you to them. Delicious and good variety. Food has been excellent throughout.
  • Fantastic service we received in the Marketplace .The 2 ladies who served us were really friendly and helpful. The atmosphere was great and it made for a really enjoyable experience.
  • I would like to thank everyone involved in the catering service, including everyone involved in taking bookings.  Especially John Birdsall for his patience and excellent customer service. I would also like to thank the chefs for the excellent standard of the sandwiches and cakes; our guests were very impressed with the quality of all the food. Also, the very friendly and helpful staff member who served and was attentive to guests. In all, many thanks for an excellent service from the whole catering team!
  • Thanks for all your help and support in its various forms throughout this year. I couldn’t have done this without the help and support of everyone and just wanted to say a massive thank you on both mine and the students’ behalf.
  • Dear Helen and Debbie, my sincere gratitude for all your work, and the work of everyone else in Conferences (including Emma on Reception, who was extremely constructive and kind), in making the conference such a success.
  • The students all commented on the quality of the accommodation. For my part, the room was extremely clean - which I appreciated greatly. Please do pass on my thanks to the cleaners.
  • Katherine, Thank you so much for all your help. Yesterday was absolutely magical, we were blown away by how helpful everyone was. The service was excellent and the food was amazing! Thank you so much.
  • Hilary, Clear communication and seemingly seamless execution. Very well organised. Great job. Getting around the conference was like really easy. All round it was excellent.
  • Beautiful setting, showed the university of Lancaster at its best.  Lancaster is a great venue.
  • Katherine, I would highly recommend Forrest Hills to anyone. All the guests were amazed at the venue and couldn't stop commenting on how wonderful the venue was.  Thank you for all your help and support throughout the journey of planning the wedding and especially the day before and the wedding day. You always seemed so calm and nothing was too much for you.
  • Sue, Thank you very much for your e-mail! I sincerely appreciate your support in this.
  • Claire, Thank you so much for sorting this.
  • Ian, thank you for the help yesterday.  All went like clockwork.
  • The  gabions that were in a poor condition have now been removed and the area re-profiled and it looks much much better
  • Ken, just wanted to say a big Thank you!
  • Massive thank you for the Graduation party on Saturday. It was a very special day organised and run by very special people. There was obviously so much care and attention that went into making it a truly memorable day. Our child LOVED it, as did we.
  • Huge 'thank you' to you and your team for such a wonderful Graduation Ceremony. As always, you have gone above and beyond for the children (and parents!) in your care and we hope you know how much this is appreciated. Please pass on our heartfelt thanks to all staff who were involved in making the day so special for our family. 
  • Impressed by the overall feel and lightness of the space, as well as the sustainability features with the choice of materials etc.                                                
  • Several very positive comments about the planting and in particular the large olive tree we have installed the planting and in particular the large olive tree we have installed.      
  • “Oh wow!” so it’s obviously making a good first impression
  • LEC Atrium - I have used the space twice already, as a ‘quiet work space’ and for a small meeting with colleagues from Uni House. It works very well for both- so thanks!  It’s being well used already, which is the best compliment for the design.
  • Robert, Thank you for all the times you helped me in the past three years.
  • Another Pre-School Graduation successfully delivered. We couldn't achieve this without your continued support.
  • Wonderful job Security!
  • Conference facilities bedrooms all very good.
  • The meals and the service were really good -. Special mention: Monica, breakfast staff, Dian, John market Place and Barker House Fam staff.
  • Special mention for Debbie, Emma and reception staff. Harry was outstanding,
  • Special mention for cleaning ladies who were nice
  • Hi John, thanks for dealing with this so quickly – by the time I got downstairs to alert them a few minutes after our call, the staff already knew – you are very efficient!
  • I just wanted to feedback how lovely the food was today and that the online ordering service encourages us to try new things, so that we can tailor to any occasion.
  • Thank you to you guys for being so efficient and pro-active while the system was down today! Everything arrived on time and the communication was fantastic, so thank you again.
  • Couple of comments about deliver: your delivery and collection was top quality so no problems there (or with the rest of the food).
  •  Thank  you – the tea, coffee and water was delivered on time
  • Graduation Photography - Excellent staff/service: very professional, brilliant, lovely, awesome and efficient. Excellent photography, good team work, very good staff, put everyone at ease. Lovely staff, friendly photographer, very patient photographer. Perfect, put number 11 on the feedback forms
  • John Lynch - amazing, excellent, very patient
  • Chris gave great service and attention to detail. Excellent photography,  It was excellent esp Chris
  • Roland was very helpful.

 

July 2018

  • Diane - brilliant job. She is fabulous!!
  • The new sign is perfect. Thank you for sorting that out so quickly!
  • Thank you for great accommodation as it has been an amazing experience and I have met some amazing people because of your work.
  • Sarah - Thank you very much for the prompt reply! I can now sleep peacefully knowing I’m getting an awesome accommodation.
  • Mags - Thank you very much for coming to check up on us and for sorting out this accommodation. We are both really happy with it!
  • Jan - Thank you for the wonderful space, it was always a pleasure to see kind faces in the office!
  • Mags - I am always grateful to you and rest of accommodation team for being there for us.
  • On behalf of the team I wanted to express our thanks for the Our Values water bottles. The staff were genuinely pleased and it really drew their attention to the values of the Facilities division.
  • Darren – just wanted to say a big thank you for the new banners.   They look really good and I think will make a good impression for Graduation.
  • Thank you for the fantastic service we received today - everything turned up without a hitch, in plenty of time, and the catering was spot on! I received very positive feedback on the food.
  • Thank you and all the fabulous catering staff for a superb meal, beautiful friendly service and altogether a wonderful staff awards celebratory evening.
  • Ros and Tracy - Received very positive feedback that the food has been consistently good for the events. I’d like to thank John and his team for making the night very smooth and successful!
  • Debbie - Thank you and your team for your great support at the conference. We were told by many of the delegates that it was the best conference they have ever been to!
  • The conference team made our event run exceptionally smoothly and I cannot thank them enough for this.
  • Having Debbie around and checking on things throughout the event was fantastic. Debbie was great.
  • Lunches and refreshments were really good quality and always on time.
  • Hilary - your team has done a really good job of managing things in what was obviously very difficult circumstances, please pass on our thanks.
  • Hilary - Thank you so much for looking after us so well again at Lancaster! As always, it was good to catch up.
  • Debbie - Thank you for being so helpful and friendly during our conference – you have helped a lot.
  • Katherine -   As always it was a pleasure working at Forrest and everything went smoothly; nothing is ever too much trouble for you guys and we really appreciate that!
  • Thank you Steve, they are beautiful! It’s great that we’ll be able to professionalise our branding with these.
  • Brilliant – thanks very much Steve. We really appreciate all your work on this.
  • I wanted to thank you and particularly the kind ground staff member who found my credit card wallet.  I picked up my lost item from Security and it was clear to me how well the student community is protected and served by the University staff – a vital aspect I am sure is often overlooked.
  • Helpdesk team - Thank you so much for a lovely 3 months whilst working with you. I genuinely enjoyed it so much .It was so great meeting and working alongside you all.
  • Sue - I’m also very grateful for the understanding and compassion that you showed me during my time there and it was a genuine pleasure to work for you, it was appreciated and valued so much.
  • After completing a Planon, Steve attended Security to replace a lock. No barrel, fitted the lock so he made one in double quick time. Good work.
  • I would like my thanks and appreciation to be passed on to Ken C.  When I see Ken has been assigned to complete my work request I know I can be assured it will be completed efficiently and to the highest standard.
  • Improved lighting Helen - Well done, it is, as you say, much better. Thanks, a vast improvement on what was in before.
  • Nick was excellent throughout the project making sure that the contractors were on track and calling into our office to ensure we were kept updated.  The contractors were also excellent, worked tidy and were very respectful of the surroundings they were working in.
  • Dave and the lovely Great Hall Porters, Thank you all your friendly smiles and help with the charity events! I am really grateful for every way you helped me.
  • I would like to give a pat on the back to Ian C, he's a gem.
  • Thanks and appreciation to Peter W, who has been a reliable and unwavering source of support and offering reassurance.
  • Robert F who has played a part in keeping me together. They've kept me going, without a doubt.
  • Chris E is an absolute credit to your security team and an asset, he is friendly and very approachable. Chris seems to go out of his way to make sure students feel safe and well looked after, it’s always a pleasure dealing with someone who takes great pride in their job.
  • Anthony, Mark and members of the security team - huge thank you to you all for your help with our event. You have all been extremely helpful. I felt much supported by you all!
  • Anthony and Sandra - Just a quick thank you for organising Damian and Paul to help me out last week. We would not have managed without them. Both of them did an excellent job and were very professional.
  • Alan & Barry - big thank you to you and your team for all the hard work in getting the project areas sorted out so quickly.    It’s much appreciated and all your help has made a difficult week easier!
  • Anna, Thank you for your help during the retreat, we had a good few days.
  • Anna - thank you for yesterday. Everything went well – and it was all very professional, thanks to you.
  • The room was arranged as we had asked and it was clearly signposted so that everyone could find it easily.
  • The event was the largest and most successful to date. We were very impressed with the service that we received from the Conference team throughout the whole process.                                                                                                                       Anna was incredibly helpful and professional in making sure every detail of the event was exactly how we required it.  Delegates were very impressed and said it was the best conference food they had ever had. It was some of the best food we had had on campus too!
  • Thanked the team for all the support they have provided with this year's events.  The last event ran smoothly. 
  • Very pleased with today's event.  All ran smoothly and catering was well received.
  • nothing, lovely place very clean friendly staff very nice
  • People at breakfast are very nice.
  • Remarkable effort by the room service team to clean all the mess I made
  • Excellent room , comfortable and clean
  • Excellent value. Better than a Premier Inn / Travelodge. Very clean and well appointed. Good Breakfast & Friendly staff.
  • Everyone was nice and friendly when I arrived  and in my room everything looked nice
  • Special mention: The Two female staff who catered the Uni trip evening meal, catering staff market place, Nicola, Leanne, John, Tassie and breakfast staff.
  • House keep was very friendly as was the staff at Barker House at Breakfast.
  • Catering staff very friendly and helpful
  • Anna, Thank you for your help during the retreat, we had a good few days.
  • Anna - thank you for yesterday. Everything went well – and it was all very professional, thanks to you.
  • The room was arranged as we had asked and it was clearly signposted so that everyone could find it easily.
  • The event was the largest and most successful to date. We were very impressed with the service that we received from the Conference team throughout the whole process from the initial organising of the event up until the event itself.
  • Anna was incredibly helpful and professional in making sure every detail of the event was exactly how we required it.
  • Delegates were very impressed and said it was the best conference food they had ever had. It was some of the best food we had had on campus too!
  • Thanked the team for all the support they have provided with this year's events.  The last event ran smoothly. 
  • Very pleased with today's event.  All ran smoothly and catering was well received.
  • Many thanks Great service and superb scones – please pass on to the kitchen
  • Fantastic service we received today - everything turned up without a hitch, in plenty of time, and the catering was spot on! I received very positive feedback on the food - so well done, and thanks once again
  • Hi Emma Thanks for your help - can you thank the chap who did the catering to please, he was great.
  • You are an absolute superstar!  Thank you very much (in response to the Eat team)
  • Catering was lovely thank you
  • We got a lot of excellent reactions to the catering. And can I just say a big thank you too for all your help in making the event successful and enjoyable for all the organisers and attendees.

June 2018

  • Louise - I was pleased with the accommodation staff and I enjoyed my stay in Lonsdale for the year.
  • Mags, thank you so much for all your efforts, it’s a massive relief not to have to find somewhere else to live for September.
  • Thanks for making my experience living on campus in Lancaster such a great one!  I have enjoyed myself immensely, and my family has had a tremendous experience, much of which is due to your office.
  • Thank you for changing the location of our signs. Made a massive difference to the marshalling of the spaces.
  • Our experience of the catering has been excellent throughout the programmes. You and they have made the changes we have requested at very short notice, and have been understanding and tolerant of the alterations.
  • Thank you for the very smooth running of the meeting. Very positive feedback on venue (Bowland Hall), super catering and very helpful conference staff.
  • Please can you thank Monika and Harry?
  • I'd also like to say how lovely it was to work with Pauline and Calypso at Forrest Hills yesterday - a great team effort. We received lots of compliments about the catering
  • Thanks to the Forrest Hills team- particularly Harry who hosted us during the day and did an excellent job.
  • Nothing was too much trouble for Harry and he presented a very good impression for the University.
  • Anna E-S is very proactive in making sure the programme is running smoothly. Leanne B is very friendly, efficient and responsive. John is also efficient and proactive. The whole team has a ‘can do’ attitude.
  • A big thanks for all your efforts, the marketing looked great and we absolutely smashed it. Great working with you guys.
  • This is to say that the work was completed on the same day as requested. Very happy with the service received.
  • Your displays are a great way of sharing such information and helping contribute towards better understanding of religions.
  • Regarding the team in Nursery 2 (Brenda and others) thank you for the care and support extended to our son. We were really happy with their input and work with him. Please convey our thanks and gratitude for their hard work and excellence.
  • Thumbs up for all the themes you run in reception area and particularly the props you manage to source. Great talking point for the children and parents
  • Thanks for seeing this through the system. Your efforts are noted and appreciated - Helen
  • Passing on heart-felt thanks for your dogged persistence in tracking down the parcel. Sincere thanks to the Great Hall porters, they’re really professional!
  • How lucky we are as an institution to have such a breadth of knowledge and experience to draw from those 'past lives' of our security and portering teams -  I am thankful for these positive relationships  with Rob from County.
  • A big thank you to Sandra and Steve for helping with organising all the tables and dealing with our questions and requests over the past few days.
  • Thanks again Dave, for all your help organising our concert last Saturday, it was a great success.
  • Fylde porter (Michael, I think) going above and beyond, wading through the PSC pond to save some new born ducklings from an attack by a big heron.
  • I think Janet has been excellent this year. It really makes a difference when she’s been, especially in the bathrooms after the weekend.
  • Wanted to say what an incredible help a member of your cleaning staff, Janet, has been throughout the year. Never without a smile, she always brightens up my day and has, over the course of the year, become my Uni mother!
  • Janet has been wonderful to talk to and really helpful. She has been especially supportive with it being a stressful year for studies and working. She has been a fantastic help over the course of my university degree, and is a credit to the cleaning staff for all the hard work they do.
  • This term Janet has been amazing, not only does she do a fantastic job of cleaning but during this stressful exam season, she has been so helpful- always friendly in the morning and never fails to ask how our exam went.  She is hardworking and just a pleasure to have around, I am really glad that she is our cleaner.
  • We truly appreciate the support given to us by the team at the sports centre and the impact this has on the experiences we can give the children.
  • Just a quick email to thank you and your sports centre team for your continued support when hosting schools events and they were very complimentary about the sports centre and how friendly the staff team were. It was nice working with your team again and all the children really enjoyed their visit and I would appreciate if you could cascade that to your team.
  • Eddy has been extremely helpful setting me on the right course with a tailored programme of exercises.  Eddy did a brilliant job of explaining the exercises, and correcting my technique. I will happily be recommending him to colleagues and think he is an asset to your organisation.
  • What I wanted to say to you was how refreshing the classes are with Julia. She takes an interest in her class and has a quick chat with all before the start and continually checks everyone is ok.
  • Friendly helpful staff on reception.
  • Excellent value for money and everything you need is on Campus.
  • Whole stay was brilliant, excellent
  • Overall very impressed with the accommodation
  • Facilities in room good, especially the hospitality tray. No TV could be a deal breaker for some. Breakfast good, plenty of choice, pleasant surroundings.
  • Everything went well and rebooked a future date
  • Thank you Anna for all your help over the weekend - the venue was great and the food excellent.
  • I'd like to take this opportunity to praise your team. Harry from the Conference Office and Monika from The Lounge staff were really helpful. Everything went along smoothly and participants were impressed with the overall organization.
  • Very helpful with the pre organisation and planning of the conference.   The conference centre space works really well.  There was plenty of food provided at breaks/dinner and the quality was very good.
  • Several comments on the open day on Saturday about how they are always impressed with catering (turning up on time, happy to deal with last minute alterations etc.).

May 2018

  • Thank you one more time for your support. It helped me a lot and because of your experience and support, I recovered much faster. - Andrew G
  • Many thanks to officers in Sports Centre, they are professional, responsible and patient. Also, thank you for your caring.’ - Lucyann
  • Thank you for all of your assistance, help, good humour and general banter during my visits in preparation of the report. You made asking for help a very pleasant experience rather than an imposition; thank you - Michele A.
  • Facilities enewsletter on the Summer Works Update -  This info posted via the student portal is actually useful. Wow.  - Seriously though, it's good to have all this info in one useful place
  • Food was particularly a great success with attendees, which attests to the fantastic management and communication with catering.
  • The service, food and atmosphere were excellent.   Everyone thoroughly enjoyed themselves and I’ve had some lovely feedback from very happy guests!  I’ve spoken to the staff in Barkers today, Monika, Helen and Clinton but please extend a big thank you to everyone else who was involved and worked so hard in making the whole weekend the great success it was.
  • The food and venue were spot on and our visitors had a very good time.  Well done all around.
  • We’d really like to pass on our sincere thanks to the member of the catering staff that delivered the lunch for our event today. She was so accommodating, and went out of her way to help when we realised we’d need to increase the order at the last minute. - Emma
  • Thank you so much, I always find Eat very responsive and customer focussed. - Tracy
  • Guest from an event commented -  ‘’I’m particularly grateful to the waiting staff, and the chef, for organising, serving and making the delicious vegan food…… the food was genuinely impressive, and the waiting staff were really helpful and lovely’’.
  • Excellent service, received exactly as ordered - thank you!
  • Katherine, couldn’t have more helpful, communication was excellent throughout. The food was top notch and the catering staff were very friendly and polite. Couldn’t have asked for a better day.
  • I would like to thank you, Emma and your team for all the support and help (and patience!) you have given. You have all been brilliant and worked so hard to ensure that we had everything we needed for the programme to run smoothly.
  • Jo, thanks for making sure it looks tidy for 30 June. I appreciate it.
  • Katherine, another successful meeting.  We were very pleased with everything so thanks again.
  • I have to say that the service we received was first class in all areas.  If I needed anything or asked anything it was done immediately and all the staff are very helpful and professional and approachable.
  • One of the best experiences of working with somebody - professional, efficient, responsive, tenacious, having a motivational way of doing things and getting things done, having a calm attitude.  All of this meant that the end result of the conference went smoothly, and was a great success.
  • Thank you very much for the smooth running of my party yesterday. I had a lovely time. All my guests loved the venue and said the food was yum!
  • Steve, I think this is really lovely – what a great job you’ve done. It makes all the different to it.
  • Jon, just to let you know the bins are all put back in place , thank you for sorting this out.
  • Lance, congratulations to your teams work at Roses.  They were very impressed with the changeover of pitches, litter collection and general presence at the weekend.
  • Can’t explain how much we appreciate the work of your lads over the weekend. Top notch, as always, but going above and beyond for whatever we needed.
  • We can’t thank your team enough for all their support over the weekend, they went above and beyond!
  • Barbara, that’s fantastic; many thanks for your help and thanks again for being so thorough – I really appreciate your effort.
  • Sue K, Thank you very much for your very quick respond. Appreciated.
  • Email to say how well the compartmentation checks are being carried out by the maintenance team.  Once again this is good evidence of how the university is now self-complying and monitoring works with regards to fire safety
  • A huge thank you to Steven S for repairing the lock. Steven was extremely polite, listened and solved the problem immediately.
  • Sue, I would like to thank you for all the work you put into the special access requirements, please pass this information onto anyone who needs to know. The individual appreciated the extra mile everyone went to and left happy.
  • I much liked and appreciate the Islamic prayer room display, I thought it was an excellent way of raising awareness and understanding different religions. Good timing to with fasting month starting soon.
  • Adele and Joanne, your commitment to going 'above and beyond' for the children in your care was second to none, this, alongside your communication with us parents before and during the event meant that the occasion was both enjoyable and memorable.
  • Could you please pass on my sincere thanks to the department responsible for producing the new flat location sign? It covers everything we need and it is far better than I had hoped for, in fact it’s brilliant!
  • We just wanted to tell you what a lovely calm man Lee G was during the incident. He was so professional and completely showed he cared.
  • Security had a special mention on our feedback forms for been very helpful to guests, please pass on our thanks.
  • David H, thank you very much for helping when the individual became unwell and required medical help.
  • We really appreciate the care and attention you gave.
  • Sandra F has helped me out so much and processed forms outside of normal hours, which has meant good customer service for our new starters. She is a star!!
  • The confirmation of actual delivery email is really helpful. Thank you.
  • I enjoyed my stay the refresh of the rooms has been great.
  • Couple of comments for Housekeeping: housekeeper on the Monday very friendly and helpful and the person who serviced my room
  • all staff were very friendly and helpful
  • Mark, Karl and Bruce?
  • Couple of special mentions for reception and Leanne
  • Couple of special mentions for Security and Simon, (Bowland porter) helped me when I was lost
  • Good venue generally. Lots of natural light and space.  Compact location of conference room in relation to bedrooms, to breakfast to bar.   IT equipment all worked without issue and good screen and projector.
  • Parking was simple and plentiful.
  • Couple of comments about staff/service: thanks so much for all you all do for us, in enabling the programmes to run so smoothly.  Thank you very much for all your help and attention, it helps a lot
  • Availability and response time of Anna in lead up to the event.
  • Couple of compliments about staff/ service/food: attentiveness and flexibility of catering staff at our evening meal. Thanks to the team that looked after us at our meal, they were very capable and understanding, they knew how to work with people. Breakfast was very good.
  • Several comments about the quality of food and service: great quality and well received, everyone was happy with it, yes it was all great, thank you so much for sorting out the catering for us at such short notice, thank you so much, I greatly appreciate all your efforts, Wow what a fast response – thank you
  • Just wanted to thank the catering staff (on the gala night, as well as the Meeting place breakfast staff), for a really good gala dinner. Everything was excellent.
  • We would also like to thank you for the delicious dinner. The catering was excellent and we really appreciated it.
  • I'd just like to take the time to say Thank you, to all the staff but especially to Adele. For her support towards me and my child through a very difficult time. And Sammy and Joanne too, for taming the boy. Preschool is a place you feel and secure, the staff go above and beyond what they are there to do and I'm not sure they realise how much they have helped me and my family. .
  • Thanks for always taking the time to listen to concerns and being helpful and supportive with extra sessions.
  • Keep on doing what you're doing. It's amazing what you cover with the children. My fear is that my child's reception year won't live up to the standards set by the preschool centre.
  • Catherine and the baby room team are doing a great job. Catherine is very attentive and considerate towards my son as well as me. She has been doing such a good job with him settling in. He's now started to really enjoy it there. I'm very pleased with Catherine, Rachel, Helen and the others in the baby room.
  • All staff are kind caring and incredibly professional. Keep up the excellent work
  • We really appreciate the 'additional' experiences offered to our child, such as watching a trampoline demo or football practise
  • I think the Pre School Centre is an amazing place and I'm so happy leaving my kids in the mornings, with a smile on their faces...keep it up!
  • We really love preschool. Everyone is kind and thoughtful allowing our child to feel settled and relaxed. Keep up the brilliant work!
  • All the staff in crèche 2 are fantastic and a credit to the pre-school. My son has bonded so well with Charlotte and the other staff in his room.
  • All of you at the Centre are doing an amazing job, keep doing what you're doing. It will be so hard to say good bye when the time comes to move on to school...
  • The Pre-School is wonderful! I’d especially like to single out Kirsty who is my daughter’s key person — she is attentive, warm, and kind. My daughter truly loves her!
  • Thank you so much to all, for the wonderful care given to our child at the preschool Centre!!