Estates

The Estates team includes customer services, maintenance, landscaping and grounds, cleaning, environmental management, technical & compliance and systems support.

Management Team

Gary Tootle

Assistant Director of Estates (Operations)
+44 (0)1524 593736

Lisa Williams

Head of Service Delivery
+44 (0)1524 594509

Karen Peake

Facilities Manager
+44 (0)1524 593051 A532a, A - Floor, LEC 1

Anthony Emmess

Facilities Manager
+44 (0)1524 594918

Alan Procter

Facilities Manager
+44 (0)1524 594491

Customer Services

Responsible for monitoring customer satisfaction and feedback, escalation of customer service issues, facilitating Customer Service Excellence within the Division and managing the day-to-day operations of Front-of-house team: Facilities Helpdesk, University switchboard and University House reception.

Sue Longfield

Customer Services Manager
+44 (0)1524 592500 B07, B - Floor, University House

Barbara Rogers

Assistant Front of House Manager
+44 (0)1524 510030 A06/17, A - Floor, University House

Susan Brown

Receptionist & Telephone Operator
+44 (0)1524 510028

Janet Wainwright

Receptionist & Telephone Operator
+44 (0)1524 510027

Maintenance

Ian Watson

Fabric Supervisor
+44 (0)1524 592117

Alan Waddington

Mechanical Supervisor
+44 (0)1524 592131

Andrew Newsham

Electrical Maintenance Supervisor
+44 (0)1524 592181

Joanne Wilkinson

Administrative Assistant
+44 (0)1524 594390

Landscape & Grounds

Responsible for the delivery of grounds maintenance operations including external cleaning, woodland management, sport pitch maintenance and wildlife management.

Ian Sturzaker

Landscape Manager
+44 (0)1524 593004

Gary Atkinson

Grounds Supervisor
+44 (0)1524 592332

Environmental Management

Jonathan Mills

Carbon, Environment & Sustainability Manager
+44 (0)1524 592789

Jan Bastiaans

Energy Manager
+44 (0)1524 510042

Philip Longton

Travel & Environment Co-ordinator
+44 (0)1524 594413

Technical & Compliance

Responsible for strategic and operational matters relating to Health, Safety and Compliance planning and management within the Facilities division. Divided into Electrical, Mechanical, Fabric and Health & Safety.

Alastair Brock

Safety & Compliance Manager
+44 (0)1524 592320

Simon Corless

Electrical Engineer
+44 (0)1524 594296

Mark Woodhouse

Mechanical Engineer
+44 (0)1524 594246

Michelle Huck

Safety and Compliance Officer
+44 (0)1524 592114

Systems Support

Systems Support provide IT services and support to the whole of the Facilities teams, including the Planon space management and fault reporting database, website support, door security systems and till management software for catering outlets and the Sports Centre.

Nick Tonge

Systems Support Manager
+44 (0)1524 592998 B07, B - Floor, University House

James Derham

Systems Support Officer
+44 (0)1524 594085 B07, B - Floor, University House

Cleaning Supervisors

Bridget Tyson

Part Time Cleaner
+44 (0)1524 593123

Sarah Muckalt

Cleaning Supervisor

Barry Bosworth

Cleaning Supervisor
+44 (0)1524 593123

Julie Procter

Cleaning Supervisor

Brenda Haines

Cleaning Supervisor
+44 (0)7837 056522

Susan Brisco

Cleaning Supervisor