Responsible for monitoring customer satisfaction and feedback, escalation of customer service issues, facilitating Customer Service Excellence within the Division and managing the day-to-day operations of Front-of-house team: Facilities Helpdesk, University switchboard and University House reception.
Landscape & Grounds
Responsible for the delivery of grounds maintenance operations including external cleaning, woodland management, sport pitch maintenance and wildlife management.
Technical & Compliance
Responsible for strategic and operational matters relating to Health, Safety and Compliance planning and management within the Facilities division. Divided into Electrical, Mechanical, Fabric and Health & Safety.
Systems Support provide IT services and support to the whole of the Facilities teams, including the Planon space management and fault reporting database, website support, door security systems and till management software for catering outlets and the Sports Centre.