Facilities Helpdesk

Report a fault

Click here to report a fault you have noticed in your accommodation, office, lecture theatre or anywhere on campus.

Check the status of a request

Click here to view a report of your reported jobs that are currently open.

My request history

View the history of all of the jobs you have previously reported.

Contact us by telephone on 01524 593333, report a fault using the links above, or email us at facilities.helpdesk@lancaster.ac.uk or visit us in person at University House reception

Reception opening hours

  • Monday-Wednesday: 9.00am - 5.30pm
  • Thursday-Friday: 9.00am - 5.00pm

In an Emergency or Outside of Normal Working Hours

  • If you require an immediate response, where a dangerous situation exists or further damage can be prevented, all calls must be directed to the Security Lodge, telephone: 01524 594541.