Latest News & Campus Work Updates
If you have any queries about new items on this page please contact the Facilities Helpdesk on 01524 593333 or email us.
Lancaster Facilities win the National Team of the Year Award
The Facilities team have won the Association of University Directors and Estates (AUDE) Facilities/Estates Team of the Year Award.
The inaugural Higher Education Estates and Facilities Awards highlight and celebrate the exceptional achievements of universities and those who work in them and make a significant contribution to enhancing excellence, ensuring university estates provide best value to support the institutional mission and promote professionalism, efficiency and effectiveness.
The entry summarised how the team is striving to meet and exceed expectations by placing people and customer service at the heart of improving performance by being MAD - Making a Difference.
The key areas the team have prioritised included: a culture that focuses on values and behaviour, creating an environment that fosters success and pride with the desire to make things happen by team working; getting closer to their customers, understanding their priorities and challenges, developing and nurturing relationships for better collaboration and increased satisfaction; improving communications and accessibility, simplifying their systems and processes.
The team also developed an innovative training programme to reach out to staff at all levels, recognising that people have different attitudes and respond in a number of ways. A bespoke training programme developed by BIFM - British Institute of Facilities Management, delivered by Anne Lennox-Martin, an inspirational tutor, was rolled out to all managers, supervisors and customer service champions.
Courses were also rolled out in house to all front-line teams, communicating the vision for a customer-centric service, emphasising needs and expectations in relation to customer care, perceptions, behaviours and the contribution made by individuals and teams to achieving the overall goal of service excellence.
The judges commented that the Lancaster team has "a very comprehensive approach doing lots of things well, a focus on student experience, values and behaviour. The Making a Difference (MAD) scheme is an exemplar that is now being rolled out across Professional Services."
The award win comes following a string of recent successes for Facilities including the Green Gown Carbon Reduction award for the 2nd year running, the Green Flag award for campus grounds for the 3rd year running, Best Halls for the 5th year running and two Gold Food for Life awards.
Following the shortlist announcement in March, all staff in the Facilities division were invited to put their names in the hat to attend the black tie Gala Awards dinner, Jayne Burrow (Service Delivery team), Ben Humphris (Climbing Instructor), Alastair Brock (Health and Safety Manager) and Ian Sturzaker (Landscape Manager) had their names picked out and enjoyed the evening at Stirling Castle.
Mark Swindlehurst, Director of Facilities said: "Winning this award is a fantastic achievement and testimony to the efforts of everyone in the Facilities Team at Lancaster University. We are really proud of our entire team here at Lancaster and delighted that our efforts have been recognised by AUDE at a national level."
Bowland North Heating Questionnaire
The Facilities department and Green Lancaster are working together to improve sustainability at the University which includes many projects across campus. One of these projects will involve a trial of heating control improvements in Bowland North. We are seeking to understand how you feel about the current situation and what you would like in the future. Surveys for those who use the seminar rooms or have an office in Bowland North are available via the following links. Participants will be entered into a £30 prize draw for each questionnaire.
Additional study space in Summer Term during the Library refurbishment
450 extra study spaces will be made available until Friday 26 June in the Bowland North Seminar Rooms. The Study Zone on the Spine near Blackwell's book shop will continue to be open, with 200 study spaces available throughout the building. There are also various PC Labs around campus which are open to all. Please help by pointing students towards this page on the library refurbishment website which provides details of available study space in the Library and around campus, as well as other information regarding the refurbishment project.
Car parking on South West Drive
South West Drive - between the University Health Centre and Green Lane gate - has now changed from visitor parking to staff parking only, creating 59 extra staff spaces. Visitors are no longer be permitted to park in this area. Gillow Avenue (Visitor Car Park H) has been reinstated as visitor parking so there is no net loss of visitor spaces.
Whewell Building refurbishment
The refrubishment of Whewell Building B Floor is due to be completed in June. It is being remodelled to provide further accommodation for Psychology research. During the works, 8 parking bays on Fylde Avenue will be used by contractors. Working hours will be Monday-Thursday 6pm-10pm and Friday-Sunday all day. Facilities apologise for any inconvenience this may cause.
Graduate College social space refurbishment
Graduate College social spaces are being refurbished create dedicated learning spaces containing group work space, silent study area and PC facilities. A refurbished postgraduate social space will also be added with improved games facilities. You can find out more and follow progress at the dedicated webpage.
The contractor's compound for the project will be situated on the SE corner of Alexandra Park. Stage 1 will start with the refurbishment of the Grad PC Labs, followed by the extension and games room.
Ash House Refurbishment: diversion details
The path running between Bowland Avenue and the Great Hall is now closed. To view a map of the alternative routes available as well as more information regarding the project, please see the project webpage.
BBC Radio Lancashire Broadcast
BBC Radio Lancashire broadcast live from campus on 9th October as part of the coverage of our 50th anniversary celebrations. They took peek at life behind the scenes and spoke to the people who help make the university tick. Presenter Sally Naden spoke to four members of staff about their roles and the university's great array of facilities: Julian Ankers (Executive Chef), Mike Sheppard (Deputy Director of Facilities), Ian Sturzaker (Landscape Manager) and Kim Montgomery (Head of Sport). She also spoke to FASS English and Creative Writing student Simon James, who is on a Press Office work placement and Facilities Communications and Marketing Manager Louisa Duff. Listen to the broadcast again here.
University House External Repairs
External repairs will be undertaken on University House to prevent water ingress and to upgrade the facade. Repairs include rendering, re-pointing and roof covering replacement. Re-pointing of brickwork will also be undertaken on the Human Resources building.
In order to keep disruption and dust, to a minimum all noisy work will be confined to weekends. During the working week the contractor will carry out the re-pointing and render work which will be much less disruptive than the grinding out.
Although it should be standard practice could I please ask for your help in ensuring windows are closed at the end of each day. Over the weekends a considerable amount of dust will be generated and we would prefer not to have the contractor accessing the building in order to shut windows to prevent dust from getting in to offices.