Main roundabout

Service Delivery

The Service Delivery team are responsible for cleaning, building and grounds maintenance across the campus.

From sports pitches to spot cleaning, tree cutting to toilets, the Service Delivery team is responsible for providing a wide range of services across the University campus.

Service Delivery focuses on:

  • The cleanliness of all University buildings, both academic and student residential accommodation
  • Facilities Managers for the Academic and Residential Space
  • Grounds maintenance including the landscaping and planted borders and preparation of sports pitches
  • Maintenance, both reactive and planned across the estate
  • Telecommunications in and out of the University including the Facilities Helpdesk
  • Liaison with our residential partnership provider UPP

  • Cleaning

    Our Cleaning teams are responsible for all residence, faculty and office cleaning across the campus.

  • Grounds Maintenance

    The University estate covers 560 acres (227 ha), encompassing grassland, playing fields, woodlands and even a lake.

  • Building Maintenance

    The Building Maintenance team fix around 45,000 reported faults every year, ranging from broken heating, to new light bulbs, to fitting new doors.

  • Scheduled Maintenance

    In order to maintain safe working and studying conditions for our students, visitors and staff, the University has a Planned Preventative Maintenance regime across all Lancaster University buildings.

  • Laundrettes

    There are eight laundrettes around the campus, each within easy reach of the major residential areas.

  • UPP Residential Services

    For over 15 years, the University has worked closely in partnership with UPP, a private sector provider, to design, build, fund, manage and operate over 4,000 student rooms on campus.

  • Helpdesk

    The Facilities Helpdesk supplements the online fault reporting facility and provides a central point of contact for staff, students and visitors to enquire about the range of services provided by Facilities.

  • Appliance Manuals

    Download the instruction manual for any electrical appliance provided in your campus accommodation.