Service Delivery

The Service Delivery team are responsible for cleaning, building and grounds maintenance across the campus.

From sports pitches to spot cleaning, tree cutting to toilets, the Service Delivery team is responsible for providing a wide range of services across the University campus.

Service Delivery focuses on:

  • The cleanliness of all University buildings, both academic and student residential accommodation
  • Facilities Managers for the Academic and Residential Space
  • Grounds maintenance including the landscaping and planted borders and preparation of sports pitches
  • Maintenance, both reactive and planned across the estate
  • Telecommunications in and out of the University including the Facilities Helpdesk
  • Liaison with our residential partnership provider UPP


Our Cleaning teams are responsible for all residence, faculty and office cleaning across the campus.

Grounds Maintenance

The University estate covers 360 acres (145,6868m2) and half of this area is encompasses the grassland, playing fields, woodlands and even a lake.

Building Maintenance

The Building Maintenance team fix around 45,000 reported faults every year, ranging from broken heating, to new lightbulbs, to fitting new doors.

Scheduled Maintenance

In order to maintain safe working and studying conditions for our students, visitors and staff, the University has a Planned Preventative Maintenance regime across all Lancaster University buildings.


There are eight laundrettes around the campus, each within easy reach of the major residential areas.

UPP Residential Services

In 2003, the University entered into an accommodation arrangement with UPP, a private sector provider, to work in partnership to design, build, fund, manage and operate over 4,000 student rooms on campus.