CeMoRe Centre for Mobilities Research Lancaster University
CeMoRe, Department of Sociology, Bowland North, Lancaster University, LA1 4YT, UK
Tel: +44 (0) 1524 592680 Fax: +44 (0) 1524 594256 E-mail: Pennie Drinkall
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Dr Daniela Sangiorgi

Lancaster University
United Kingdom

Tel: +44 (0) 1524 592680
Location: Bowland North
Web: http://www.lancs.ac.uk/fass/centres/cemore


HighWire Doctoral Training Centre

PhD Supervision Interests

Service Innovation; Service Design; Public services reform; Design for Social Innovation

Current Teaching

MA Design Management and Policy:

_ 'Service Design' module

_ 'Design Thinking and Research Methods' module

UG Marketing and Design:

_ 'Design Thinking' module

Research Interests

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design. In her most recent work she focuses on the applications and implications of "Personalisation" and "Participation" in the design and supply of services; in doing so she is interested in working with and within service organisations to explore resistance to and capacity for change, with a particular focus on the health sector. She is interested in the emergence of new service models, and in the practice and theory of service innovation. 

Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

No publications found

  • Service Design Research UK

    01/03/2013 →
    Service Design Research UK (SDR UK) aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispe ... Read more»
  • DESIS UK Network

    17/12/2012 →
    Design for Social Innovation and Sustainability (DESIS) International Network partners in the UK, including the 6 colleges of the University of the Arts London, the Royal College of Art, Lancaster Uni ... Read more»
  • The Creative Exchange

    09/01/2012 → 31/12/2016
    We bring together pioneering companiesand the best academic thinkers to explore the potential of something we are callingdigital public space where anyone, anywhere, anytime can access, explore and cr ... Read more»


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