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LRDG seminar: Simplification

Date: 22 January 2008 Time: 1.00 pm-2.00pm

Bridging the complexity gap from the other side: the challenge of simplification Rob Waller, University of Reading Many, perhaps most, people have problems in using documents about financial services, tax, benefits, and the like. There's a complexity gap between this complex information and users' skills, motivation, experience, schemata and other things that we wrap up in the word 'literacy'. While the government puts a lot of money into developing basic skills, little effort is made to bridge the gap from the other end by simplifying information. Numerous recent reports have called for greater effort, from bodies such as the Better Regulation Executive, the National Consumer Council, the National Audit Office, the Public Accounts Committee, the Financial Services Authority and others. But their specific recommendations, and the responses of government departments and regulators,are often amateurish, under-funded and ill-informed. We will discuss these recent reports and look for common ground between literacy research and document design.Everyone WelcomeVenue: Meeting Room 2, Institute for Advanced Studies

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Who can attend: Anyone


Further information

Organising departments and research centres: Institute for Advanced Studies, Lancaster Literacy Research Centre, Linguistics and English Language

Keywords: Literacies, Literacy


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Faculty of Arts and Social Sciences
Faculty of Arts and Social Sciences
Lancaster University
Lancaster LA1 4YD
United Kingdom

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