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Collective intelligence in crisis situations
Date: 24 September 2011 Time: 09.00 am - 17:30pm
Venue: Aarhus University, Denmark
There are potentially rich synergies between socio-technical innovation in collective intelligence, mobilities research and Computer Supported Cooperative Work research. Examples like Wikipedia, collaborative sense-making in crisis situations (Palen et al 2007), participatory sensing projects (Cambell 2008, Goldman 2009, Haque) and alternative reality games such as 'I love Bees' (Gurzick 2011) illustrate that collaborative work can mobilise many distributed people and diverse kinds of information and that the results can amount to 'crowdsourced' production of intelligence about complex problems (Zwass 2010). On the other hand, the concept can mask problematic tendencies - far from being emergent and self-organising - some forms of collective intelligence may be the result of 'puppetmastering' (McGonigal 2006). Alternatively, sensitive orchestration of public virtual mobilisation practices may open up new, genuinely collaborative opportunities for public engagement. This workshop takes examples of collaborative work and collective intelligence in disasters and 'creeping' crises such as climate change to explore opportunities and challenges for innovation.
10:00 Where to draw the line? Approaching a scale to negotiate in-situ civil involvement for the inquiry of crisis information (Amro Al-Akkad, Rene Reiners, Marc Jentsch)
11:00 Discussion of 'Where to draw the line?'
11:30 A real-time social media aggregation tool: reflections from five large scale events (Jakob Rogstadius, Vassilis Kostakos, Jim Laredo, Maja Vukovic)
13:30 Supporting transactive memory networks through information brokering (Tom Duffy, Chris Baber)
14:30 Working paper: Oslo 22/7 and London Riots (Shaun Perng, Amro Al-Akkad, Monika Buscher, Marén Schorch, Michael Stiso).
15:30 Discussion Oslo/London Working paper
16:00 General Discussion
Tom Duffy firstname.lastname@example.org
Jakob Rogstadius email@example.com
Marén Schorch firstname.lastname@example.org
Buscher Monika email@example.com
Amro Al-Akkad firstname.lastname@example.org
Volker Wulf email@example.com
Leysia Palen firstname.lastname@example.org
Gabriela Avram email@example.com
Link to Conference Website: http://www.ecscw2011.org
Link to reading group: http://www.mendeley.com/groups/1152081/mobilising-collective-intelligence-for-crises/
This workshop is supported by the Bridge Project (EU FP7, http://www.sec-bridge.eu), the Citizens Transforming Society: Tools for Change (CaTalyST) Project (EPSRC, UK), Next Generation Resilience Project 'DFuse' (EPSRC) and the Communicating Disasters Programme at the Centre for Interdisciplinary Studies, ZiF (http://www.uni-bielefeld.de/ZIF/FG/2010CommunicatingDisaster/), Bielefeld University, Germany.
CSCWSmart? Collective Intelligence and CSCW in Crisis Situations CfP
24th September 2011, European Computer Supported Cooperative Work Conference (ECSCW 2011), 24-28 September 2011, Aarhus, Denmark
Description: Crisis situations engender intensive information flows and need for collaboration not only between official and non-governmental emergency response agencies and the media, but also amongst members of the public. People affected by earthquakes, fires, floods, violence or slow motion disasters such as climate change or soil erosion, their colleagues, friends and relatives, and those who may have helpful knowledge increasingly use social media (Facebook, Twitter) to communicate and make sense of events, and to work together to respond to the situation. This one day workshop focuses on one particular phenomenon of social media use in crises: 'collective intelligence'.
Collective intelligence is an ambiguous and highly productive, but also potentially treacherous concept. On the one hand, the notion can highlight positive social innovation, including the collective, 'crowdsourced' mobilisation and production of intelligence about complex problems (Zwass 2010), new 'means for knowing what we are doing as a group' (Levy 1997, Malone & Klein 2007, Connected Environments, Cambell 2008, Goldman 2009), or new distributed problem-solving capabilities that are 'best understood as emergent and collective rather than orchestrated' (Vieweg et al 2007). On the other hand, the concept can mask problematic tendencies. Informational practices and content in social media can fuel confusion in crisis situations, spread simplistic messages with highly affective charge, they can be manipulated - maliciously, or by the media or organisations seeking to maximise donations, indeed - far from being emergent and self-organising - some forms of collective intelligence in crisis may be the result of 'puppetmastering' to take a term from discussions about totalitarian tendencies in gaming (McGonigal 2006). Alternatively, sensitive orchestration of public informational practices may open up new, genuinely collaborative opportunities for public engagement in crisis response (e.g. Rogstadius et al. 2011, Starbird 2011, Heinzelman and Waters 2009, RDTN, SAHANA, Ushahidi,) and provide professionals with new resources, resonating with experiences in citizen science (Hemment et al 2010).
This workshop seeks to discuss how members of the public and professionals in emergency response currently use social media to collaborate in crises. The boundaries between collaborative professional and volunteer work are blurred here. Exploiting the evocative ambiguity of the notion of 'collective intelligence', we explore examples of real world practices. Longer term aims are to establish an overview of relevant research, to debate opportunities and challenges for design and to identify needs for new research. Questions might include:
Submissions: We invite submission of (working) papers, up to 15 pages. We're happy to receive a range of different lengths of papers, so anything from 3-15 pages would be fine. All contributions must be formatted in strict accordance with the ECSCW formatting instructions (author kits and paper templates are available for Word, PDF, and LaTeX). Please submit a PDF to firstname.lastname@example.org. A maximum of 30 participants can be accepted.
* Please note that registration is for the full conference.
** From a previous workshop at ZiF Bielefeld, a range of resources may be available, including video presentations:
Social media challenges from the perspective of professional responders - Jonas Landgren (IT University, Gothenburg, Sweden)
Communication, Coordination, and Collective Action - David Gurzick (Hood College, USA)
Crisis Informatics -Leysia Palen (University of Colorado, Boulder, USA)
Connecting emergency management and public use of Twitter in crisis situations -Irina Shklovski (IT University, Copenhagen)
Campbell, A. T., Eisenman, S. B., Lane, N. D., Miluzzo, E., Peterson, R. A., Lu, H. Zheng, X. Musolesi, M., Fodor, K., Ahn, G-S. (2008). The Rise of People-Centric Sensing, IEEE Internet Computing, pp. 12-21, July/August, 2008
Connected Environments http://www.connectedenvironments.com/
Gurzick, D., White, K.F., Lutters, W.G., Landry, B.M., Dombrowski, C. and Kim, J.Y. (2011). Designing the future of collaborative workplace systems: lessons learned from a comparison with alternate reality games. In Proceedings of the 2011 iConference (iConference '11). ACM, New York, NY, USA, 174-180. http://doi.acm.org/10.1145/1940761.1940785
Goldman, J., Shilton, K., Burke, J., Estrin, D., Hansen, M., Ramanthan, N., Reddy, S., Samanta, V., Srivastava, M., West. R. (2009). Participatory Sensing: A citizen-powered approach to illuminating the patterns that shape our world. Woodrow Wilson Center for International Scholars, May 2009.
Haque Design and Research http://www.haque.co.uk/pachube.php
Heinzelman, J. and Waters, C, (2009). Crowdsourcing Crisis Information in Disaster-Affected Haiti. United States Institute of Peace. http://www.usip.org/publications/crowdsourcing-crisis-information-in-disaster-affected-haiti
Hemment, D., Ellis, R., Wynne, B. (2011) Participatory Mass Observation and Citizen Science. Leonardo Transactions Vol. 44, No. 1, Pages 62-63. MIT Press
Levy, P. (1997) Collective Intelligence. Mankind's Emerging World in Cyberspace. Translated by R. Bononno. Cambridge, MA: Perseus Books.
Malone, T.W. and Klein, M. (2007) Harnessing Collective Intelligence to Address Global Climate Change. http://www.mitpressjournals.org/doi/pdf/10.1162/itgg.2007.2.3.15
McGonigal, J. (2006) The Puppetmaster Problem: Design for real world, mission based gaming. In Harrigan, P. and Wardrip-Fruin, N. (Eds) Second Person. Cambridge: MIT Press: 251-264.
Palen, L., S. Vieweg, J. Sutton, S.B. Liu & A. Hughes (2007) Proceedings of the Third International Conference on E-Social Science, Ann Arbor, MI, Oct 7-9, 2007. http://www.cs.colorado.edu/~palen/palen_papers/palen-crisisinformatics.pdf
Rogstadius, J., Kostakos, V., Laredo, J., Vukovic, M. (2011) Towards Real-time Emergency Response using Crowd Supported Analysis of Social Media. CHI 2011 Workshop on Crowdsourcing and Human Computation. http://crowdresearch.org/chi2011-workshop/
Starbird, K. Digital Volunteerism During Disaster: Crowdsourcing Information Processing. (2011) CHI 2011 Workshop on Crowdsourcing and Human Computation. http://crowdresearch.org/chi2011-workshop/
Vieweg, S., L. Palen, S. Liu, A. Hughes, J. Sutton (2008). Collective Intelligence in Disaster: An Examination of the Phenomenon in the Aftermath of the 2007 Virginia Tech Shooting. Proceedings of the 5th International ISCRAM Conference, Washington DC, USA, May 2008.
Zwass, V. (2010) Series Editor's introduction. Van De Walle, B., Turoff, M., Hiltz, S.R. (Eds.) Information Systems for Emergency Management. Armonk, NY: M.E. Sharpe, ix-xii.
Organisers Matthias Betz1, Monika Büscher2, Rebecca Ellis3, Maria Angela Ferrario4, Gerd Kortuem4, Marén Schorch5, Jon Whittle4, Andreas Zimmerman1
Event website: http://www.ecscw2011.org/
Who can attend: Anyone
Associated staff: Gerd Kortuem
Keywords: Design, Ethnography, Ethnomethodology, Experimental research, Innovation, Interdisciplinary collaboration, Participatory research, Technology, Technoscience
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