People

Dr Daniela Sangiorgi

Dr Daniela Sangiorgi

Senior Lecturer

The LICA Building
Lancaster University
Bailrigg
Lancaster
United Kingdom
LA1 4YW


Tel: +44 1524 510877

Affiliations

CeMoRe - Centre for Mobilities Research
ImaginationLancaster
Mobilities.Lab
HighWire Doctoral Training Centre

PhD Supervision Interests

Service Innovation; Service Design; Public services reform; Design for Social Innovation

Current Teaching

MA Design Management and Policy:

_ 'Service Design' module

_ 'Design Thinking and Research Methods' module

UG Marketing and Design:

_ 'Design Thinking' module

Research Interests

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design. In her most recent work she focuses on the applications and implications of "Personalisation" and "Participation" in the design and supply of services; in doing so she is interested in working with and within service organisations to explore resistance to and capacity for change, with a particular focus on the health sector. She is interested in the emergence of new service models, and in the practice and theory of service innovation. 

Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

2012

Value co-creation in design for services

Sangiorgi, D. 2012 Service design with theory: discussions on change, value and methods. Miettinen, S. & Valtonen, A. (eds.). Lapland University Press

Research output: Contribution in Book/Report/ProceedingsChapter

2011

Enabling sustainable behaviours in mobility through service design

Meroni, A. & Sangiorgi, D. 2011 Design for services. Meroni, A. & Sangiorgi, D. (eds.). Farnham: Gower, p. 181-189 9 p.

Research output: Contribution in Book/Report/ProceedingsChapter

Public policy and public management: contextualising service design in the public sector

Junginger, S. & Sangiorgi, D. 2011 The handbook of design management. Cooper, R., Junginger, S. & Lockwood, T. (eds.). Oxford: Berg, p. 480-494 15 p.

Research output: Contribution in Book/Report/ProceedingsChapter

Integrating evidence-based design and experience-based approaches in healthcare service design

Carr, V., Sangiorgi, D., Buscher, M. & Cooper, R. 01/2011 In: Health Environments Research & Design Journal. 4, 4, p. 12-33 21 p.

Research output: Contribution to journalJournal article

Transformative Services and Transformation Design

Sangiorgi, D. 08/2011 In: International Journal of Design. 5, 2, p. 29-40 11 p.

Research output: Contribution to journalJournal article

Design for services

Meroni, A. & Sangiorgi, D. 2011 Farnham: Gower. 272 p. (Design for social responsibility).

Research output: Book/Report/ProceedingsBook

A service design inquiry into learning and personalisation

Sangiorgi, D., Gillen, J., Junginger, S. & Whitham, R. 2011 Design for services. Meroni, A. & Sangiorgi, D. (eds.). Farnham: Gower, p. 139-146 8 p. (Design for Social Responsibility ).

Research output: Contribution in Book/Report/ProceedingsChapter

2010

Transformative services and transformation design

Sangiorgi, D. 2010 0 p.

Research output: Contribution to conferenceConference paper

Service design and healthcare innovation: from consumption, to co-production to co-creation

Freire, K. & Sangiorgi, D. 2010 0 p.

Research output: Contribution to conferenceConference paper

Moving towards a new view of diagnostic work: some implications

Bal, R., Buscher, M., Goodwin, D., Mesman, J., Sangiorgi, D. & Smith, A. 2010 Ethnographies of diagnostic work: dimensions of transformative practice. Buscher, M., Goodwin, M. & Mesman, J. (eds.). Basingstoke: Palgrave, p. 245-260 16 p.

Research output: Contribution in Book/Report/ProceedingsChapter

Service Design Research Pioneers: An overview of Service Design research developed in Italy since the ‘90s

Sangiorgi, D. 2010 In: Design Research Journal. 1, 10, p. 26 33 p.

Research output: Contribution to journalJournal article

A night at the theatre: moving arts marketing from the office to the kitchen and beyond

Ryan, A., Fenton, M. & Sangiorgi, D. 2010 Marketing the arts: a fresh approach. O'Reilly, D. & Kerrigan, F. (eds.). London and New York: Routledge, p. 214-230 17 p.

Research output: Contribution in Book/Report/ProceedingsChapter

Personal development, participation and design.

Sangiorgi, D., Gillen, J., Junginger, S. & Whitham, R. 2010 In: Re-public - re-imagining democracy: an online journal.

Research output: Contribution to journalJournal article

2009

Building a framework for service design research

Sangiorgi, D. 2009 0 p.

Research output: Contribution to conferenceConference paper

Service design and organisational change: bridging the gap between rigour and relevance

Junginger, S. & Sangiorgi, D. 2009 0 p.

Research output: Contribution to conferenceConference paper

Intelligent Mobility Systems: Some Socio-technical Challenges and Opportunities

Buscher, M., Coulton, P., Efstratiou, C., Gellersen, H., Hemment, D., Mehmood, R. & Sangiorgi, D. 2009 Communications Infrastructure: Systems and Applications in Europe. Mehmood, R., Cerqueira, E., Piesiewicz, R. & Chlamtac, I. (eds.). Berlin: Springer, p. 140-152 13 p. (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering; 3).

Research output: Contribution in Book/Report/ProceedingsChapter

2008

Service design to foster premium prize and sustainable mobility in urban contexts

Sangiorgi, D., Meroni, A., Simeone, G. & Villari, B. 2008 0 p.

Research output: Contribution to conferenceConference paper

Everyday imagination, practices, systems: designing with people for systemic change

Buscher, M., Hemment, D. & Sangiorgi, D. 2008 0 p.

Research output: Contribution to conferenceConference paper

2007

Service design to foster sustainable mobility within urban areas

Meroni, A., Sangiorgi, D. & Simeone, G. 2007 0 p.

Research output: Contribution to conferenceConference paper

Designing global designers: new trends for Italian design

Bianchini, M. & Sangiorgi, D. 2007 0 p.

Research output: Contribution to conferenceConference paper

2006

Community based services for elderly people: designing platforms for action and socialisation

Sangiorgi, D. & Villari, B. 2006 0 p.

Research output: Contribution to conferenceConference paper

From communication design to activity design.

Sangiorgi, D. & Maffei, S. 2006 Designing Effective Communications: Creating Contexts for Clarity and Meaning. Allworth Press, 18 p.

Research output: Contribution in Book/Report/ProceedingsChapter

2005

The introduction of service design within industrial design curricula: the comparison of three design approaches and educational experiences

Maffei, S., Morelli, N., Pacenti, E. & Sangiorgi, D. 2005 0 p.

Research output: Contribution to conferenceConference paper

Innovation through service design: from research and theory to a network of practice. A users’ driven perspective

Maffei, S., Mager, B. & Sangiorgi, D. 2005 0 p.

Research output: Contribution to conferenceConference paper

2004

Toward a participatory design approach to service design

Sangiorgi, D. & Clark, B. 2004 0 p.

Research output: Contribution to conferenceConference paper

2003

Dal design dei servizi al design dei sistemi d’attività: service encounter e activity theory come nodi critici della progettazione dei sistemi d'interfaccia

Maffei, S. & Sangiorgi, D. 2003 In: DDD: Rivista trimestrale di Disegno Digitale e Design. Monographic number: INTERFACCE, 7

Research output: Contribution to journalJournal article

2002

  • Service Design Research UK

    01/03/2013 →
    Service Design Research UK (SDR UK) aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispe ... Read more»
  • DESIS UK Network

    17/12/2012 →
    Design for Social Innovation and Sustainability (DESIS) International Network partners in the UK, including the 6 colleges of the University of the Arts London, the Royal College of Art, Lancaster Uni ... Read more»
  • The Creative Exchange

    09/01/2012 →
    We bring together pioneering companiesand the best academic thinkers to explore the potential of something we are callingdigital public space where anyone, anywhere, anytime can access, explore and cr ... Read more»