Organisational Learning and Knowledge Management

Our partnership working with University Hospitals of Morecambe Bay dates back to 2001 when we worked with them to design and develop a mentoring scheme.

 They needed someone to lead and guide them in terms of best practice but in a collaborative sense and we were able to offer this partnership approach. Morecambe Bay cited us as being "responsive and sensitive, extremely flexible in their approach working in a developmental way rather than prescriptive way which gave us a lot of confidence as we really worked together to shape the scheme".

So when University Hospitals of Morecambe Bay wanted to put something in place to capture organisational learning and tacit knowledge they again approached CETAD. The result was a postgraduate programme for staff across disciplines at varying levels. It aims to support an organisation's Knowledge Management strategy by developing participants' awareness, knowledge, understanding and skills in organisational learning, with an emphasis on application in practice. A theme running through the programme is how to manage knowledge, not only at the team level, but across the organisation as a whole in order to maximise organisational benefits. The aim is to initiate a 'learning community' of practitioners across all disciplines, committed to their own development, to the development of colleagues and to the learning of the organisation.

The group on the initial pilot programme looked at gaining accreditation for collaborative learning projects and they presented their ideas to senior management colleagues. Their presentation demonstrated particular interest in focusing on tacit knowledge within the Trust and looking at patient and staff experience. Roger Wilson Chief Knowledge Officer and Director of Human Resources and Organisational Development, described the presentation as "very thought provoking, engaging and massively encouraging".


"As a group we have become enthusiastic ambassadors for KMOL as we can really see tangible opportunities to make a difference to our own organisation. Members of our trust board are giving us their full support as they recognise the importance of developing KMOL and ultimately improving patient care."

Lucy Belson, course participant