• Keep language simple to assist all users. People "skim" text to find specific information. Don't use long sentences when a short one will do. Provide clear headings as a means of breaking up large areas of text.
• Provide an easy means to download large amounts of information that users may not want to read on the screen e.g. as a Word doc.
• Be consistent in your use of English and spelling.
• Don't use acronyms without first using the full term. Make sure you mark them up correctly using the <ACRONYM> tag e.g.
<ACRONYM title="World Wide Web">WWW</ACRONYM>
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