Delivering excellent service
AudienceThis workshop is part of the new Lancaster Professional Programme and has been developed for all members of administrative, technical and manual staff of the University, but is particularly relevant to those within grades 1-6.
This workshop will focus on providing the best quality service to internal and external clients. Participants will explore what excellent service looks like from different perspectives, particularly in relation to oral and written communication. The session will also address the challenges of working in a front-line service and provide practical solutions to dealing with ‘awkward’ clients in a professional and constructive manner. Practical examples of continuously enhancing individual and team service will be discussed.
At the end of the workshop, participants will be able to:
- Define service excellence within their own job role
- Recognise opportunities for enhancing service excellence within own role
- Communicate more effectively
- Enhance individual and team service
Some background reading and application of theory through practical exercises will be encouraged.
This programme is delivered by Jonathan Bowyer, a highly experienced coach, facilitator, trainer, leader and manager and Kath Houston a career coach and freelance trainer and senior lecturer at the University of Central Lancashire with a special interest in personal development, confidence and resilience.
- 13.04.15 - 09.30-13:00
- 26.06.15 - 09.30-13.00
For further information or to book a place on this session please email the OED team direct.
Last updated 31/07/14 (JB)