Lancaster University, Lancaster LA1 4YD, UK.
E-mail: ias@lancaster.ac.uk
Transforming or Transacting the Back Office? The Role of Outsourcing in the Knowledge Based Organisations
2 February 2006
Please note, this research programme has now concluded and these pages are maintained here as a record of the activities of the Institute for Advanced Studies.
Co-ordinators: Dr Anthony Hesketh (Lancaster) and Professor Andrew Kakabadse (Cranfield)
Love it or hate it, outsourcing is at the top of the contemporary business
agenda. To some it is a quick fix to flagging and ailing workforces in
need of an injection of new entrepreneurial spirit. For others, it's simply
the relocation back to where they belong of administrative or "back office"
business processes through the sophisticated application of software applications.
Where some see development, engagement and performance enhancement, others
see exploitation, arbitration and offshoring. What evidence can recent
research shed on our understanding of the transformational capacities
of business process outsourcing?
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