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Workshop: Consumers in the Knowledge-Based Economy

20-21 April 2006

Please note, this research programme has now concluded and these pages are maintained here as a record of the activities of the Institute for Advanced Studies.

Contact: Geraint Howells


The workshop was a huge success, bringing together colleagues from a number of disciplines, and especially departments of law, marketing, sociology and organisation, work & technology, to discuss consumers in the KBE. It also included a video link with Istanbul. A number of themes - adaptation to complexity, vulnerable consumers, information and behavioural economics, financial services and consumer financial literacy and education emerged. It was agreed that members of the group would be circulated with the aspiration of devising a series of seminars; also a short report of the main theme would be developed for possible publication.

Programme

  • Geraint Howells, Lancaster University, From the right to education to the right to information and back again
  • Iain Ramsay, Osgoode Hall, Canada Vulnerability and the KBE
  • Peter Cartwright, Nottingham University, Expectation, Information and Education: Consumer Protection in Banking
  • James Devlin, Nottingham University, Vulnerable consumers and policy initiatives in retail financial services
  • Peter Lunt, Brunel, Financial service regulators
  • Ismail Erturk, Julie Froud, Adam Leaver and Karel Williams, University of Manchester, The lack of knowledge society; the vulnerability of financial services consumers in the KBE
  • Sally Hibbert, Maria.G. Piacentini and Margaret K. Hogg, Lancaster University, Consumption Lives and Vulnerable Consumers: Care leavers and their transition to independent living
  • Carole Brennan Empowering Vulnerable Consumers in the KBE: taking forward policy, knowledge and a new Alliance for Consumer Education
  • Toni Williams, Osgoode Hall, Canada, Financial consumer education in the global economy
  • David Milman, Lancaster University Financial education in schools
  • Pat Barrow, University of East Anglia, Consumer participation in policy making, specifically in the provision of information via web-based information systems

Video link with Acadaemia Conference on European Consumer Law in Istanbul

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