What is an IT Partner for?

The IT Partner role builds upon existing links that ISS staff have with others across the University, and provides more formal routes into ISS to help to get things done.

An IT Partner is a senior point of contact within ISS with whom Faculty Deans, Head of Department and Divisional Directors can raise issues of concern, seek advice, comment on current service levels and hear about work underway. IT Partners also provide input to the setting of University IT development priorities.

The objectives of the IT Partners are:

  • To establish and maintain a good service relationship between ISS and their allocated Faculty or Division, developing an understanding of the IT needs and priorities within the areas supported.
  • To ensure that priorities for ISS services and resources are established in a way that addresses the IT requirements of the University.
  • To help develop business cases for new services or developments.

 

IT Partner contact details

Chris Dixon, Head of Service Delivery and Operations

IT Partner for: Management School, Faculty of Health & Medicine, Students' Union

Rachel Fligelstone, Head of Service Strategy and Communications

IT Partner for: Secretariat

Dr Graeme Hughes, Head of Faculty IT

IT Partner for: Library, Vice Chancellor's Office, Faculty of Arts & Social Sciences, Faculty of Science & Technology

Mark Jameson, Head of Technical Infrastructure Group

IT Partner for: Facilities 

Andrew Meikle, Head of Corporate Information Systems

IT Partner for: Finance, Human Resources, Recruitment Admissions & International Development, Alumni Development & Events, Communications & Marketing, Research & Enterprise Services, Student Based Services

 

Request a new project

Please talk to your IT Partner before submitting a proposal for a new IT project. 

To submit a proposal, please complete the IT Project Request Form - you can do this with your IT Partner, or you can complete the form and send it to them. Your IT Partner will take it forward to the next available ISS Leadership Team meeting, and a decision will be taken as to whether it is viable or not.