Help and Support

 To search for information:

  • Take a look at the Frequently Asked Questions on our website pages – the answer you’re looking for might be listed on the homepage, or on the relevant service page; or
  • Try searching LancasterAnswers, our online information base.


‌To contact the ISS Service Desk during the summer vacation: ‌

  • Visit the Service Desk in the Learning Zone - from Monday 3rd July, open from 10.30am-3.30pm Monday to Friday throughout the summer vacation. 
  • Contact the Service Desk by phone or email - open as usual from 9am-5pm Monday to Friday to respond to enquiries:
    - by phone +44 (01524) 510987 (external); ext 10987 (internal)  
    - by email

Please note that the Service Desk is currently located in Pod 1 while refurbishment work in the Learning Zone is completed.


If you need help because of a fault or problem with your personal device, such as a laptop or mobile phone, The Workshop provides cost-effective support, including repairs, servicing, mobile phone setup and computer health checks.

‌To contact The Workshop (open 9am - 5pm, Mon to Fri):

  • Come along to the Service Desk in the Learning Zone
  • Phone +44 (01524) 510040 (external)
  • Ext 10040 (internal)   
  • Email