Help and Support

‌For opening times over the Christmas period, see IT Support over the Vacation.

If you need some IT help or support you can either search for the information you need or you can contact us.

To search for information:

  • take a look at the Frequently Asked Questions on our website pages – the answer you’re looking for might be listed on the homepage, or on the relevant service page; or
  • try searching LancasterAnswers, our online information base.

 

‌To contact the ISS Service Desk (open 9am - 5pm, Mon to Fri):

  • Come along to the Service Desk in the Learning Zone
  • Phone +44 (01524) 510987 (external)
  • Ext 10987 (internal)   
  • Email  iss@lancaster.ac.uk

 

If you need help because of a fault or problem with your personal device, such as a laptop or mobile phone, The Workshop provides cost-effective support, including repairs, servicing, mobile phone setup and computer health checks, as well as new and refurbished PC sales.

‌To contact The Workshop (open 9am - 5pm, Mon to Fri):

  • Come along to the Service Desk in the Learning Zone
  • Phone +44 (01524) 510040 (external)
  • Ext 10040 (internal)   
  • Email  theworkshop@lancaster.ac.uk