Help and Support

If you need some IT help or support you can either search for the information you need or you can contact us.

If you need to change or reset your University account password, see Password Help.
You can search for answers to your IT questions in LancasterAnswers.

 

 To search for information:

  • take a look at the Frequently Asked Questions on our website pages – the answer you’re looking for might be listed on the homepage, or on the relevant service page; or
  • try searching LancasterAnswers, our online information base.

 

‌To contact the ISS Service Desk: ‌

  • Come along to the Service Desk in the Learning Zone
  • Phone +44 (01524) 510987 (external)
  • Ext 10987 (internal)   
  • Email  iss@lancaster.ac.uk

 

If you need help because of a fault or problem with your personal device, such as a laptop or mobile phone, The Workshop provides cost-effective support, including repairs, servicing, mobile phone setup and computer health checks.

‌To contact The Workshop (open 9am - 5pm, Mon to Fri):

  • Come along to the Service Desk in the Learning Zone
  • Phone +44 (01524) 510040 (external)
  • Ext 10040 (internal)   
  • Email  theworkshop@lancaster.ac.uk