Both the ISS Service Desk (located in the Learning Zone), and The Workshop will be closed during the Easter
vacation. The ISS Service Desk and The Workshop will close at 17:30 on Wednesday 27th March 2013 and reopen at 09.00 on Thursday 4th April 2013.
New desktop icon for LancasterAnswers
A LancasterAnswers shortcut icon is now available on the desktops of PC Lab computers.
Search LancasterAnswers at any time for answers to your questions, from 'Printing Charges' to 'Student Loans' to 'Past Exam Papers' and even submit requests
for support. In LancasterAnswers there are solutions relating to Facilities, Information Systems Services, Secretariat and Student Based Services.
You can also access LancasterAnswers on your own PC or laptop at answers.lancs.ac.uk, or from
ResNet Home (which you can set as a homepage).
and the winner is....
ISS is pleased to announce the winner of the recent ISS Information Survey prize draw is Denis Twomey. Denis wins a £50 Amazon voucher which is winging its way to him.
ISS would like to thank all those who entered the survey.
Latest iLancaster developments
Further developments have been made to the iLancaster mobile app. These are:
- Exam Timetable - you'll now be able to see your personal exam timetable from within the Timetable feature in iLancaster.
- Wind Turbine - shows you how much energy has been generated by the University's wind turbine, and provides other energy-related facts.
- New releases for iOS and Android - both prepare the app for integration with Moodle; in addition, the Android version fixes previous stability
issues, and the iOS version displays at full screen height for iPhone 5.
You can download the latest release of iLancaster via the App Store /
If you've got the latest release installed, but you're having problems with iLancaster on your device, please let the iLancaster team know by emailing
Student IT Training
ISS run a variety of FREE training sessions for students each term. Training available in the Summer Term:
For training session dates and times please see the
Student ISS Training website. Sessions will be available to book from
the 22nd April 2013.
Keep an eye on the website for updates! Further sessions may be scheduled subject to demand.
Microsoft Office Specialist (MOS) Qualifications
Students have the opportunity to self-study and take exams to obtain Microsoft Certifications in Word, Excel, or PowerPoint modules. These are
available in Office 2007 and Office 2010.
On successful completion of the course and exam you will become a Microsoft Office Specialist in that particular module. Each certificate is a qualification
in its own right - so you can take just one, or as many as you like.
Fees apply to all MOS modules. The MOS webpage details more
information on the MOS training, prices and registration at Lancaster University.
ISS would like to wish all students a peaceful Easter.