Searchable portal which provides information about the services of ISS and other University departments. Management of system, and guidance/support to University departments on making their information available in LancasterAnswers.
What we provide: LancasterAnswers is a searchable online information portal providing access to information (Solutions) about using IT and Student Based Services at Lancaster University, based on an underlying knowledge management system. A large number of additional IT Solutions have been provided by the software supplier. Users login to LancasterAnswers and search for answers to questions using keywords or natural language; the results that are listed can be refined using filters. Users can save Solutions as Favorites and can see a list of the most viewed Solutions; they can print out Solutions, provide feedback, and can email useful Solutions to other users. Some Solutions are designated to be visible to University staff only, and there is a guest portal to enable non-University users to access relevant information. A mobile version of LancasterAnswers is available as a feature within the iLancaster mobile app. ISS provides advice and guidance to departments on the use of LancasterAnswers, and implements supplier updates and improvements.
What we expect: End users of LancasterAnswers are expected to feedback on missing or incorrect solutions using the provided feedback mechanisms and provide feedback using the “was this solution helpful” icons to enable the provision of a better service for users. Departments and other areas using Lancaster Answers to provide solutions are expected to keep their solutions up-to-date and accurate, follow guidelines on the authoring of solutions and on the use of LancasterAnswers, respond to user feedback on solutions or general feedback in a timely manner and notify ISS of any issues reported or experienced when using the system.
Advice & guidance: About Lancaster Answers
Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk, Mon - Fri (excl. holidays) 09:00 to 17:00
Systems Supported: Right Answers
Web Links: Accessibility (Using Jaws) - how to navigate the Modal windows used for solutions