Advice and installation guidance on the use of applications supported by ISS
What we provide:
Software Support - The ISS Service Desk provide support for installing and using site licensed softwaresuch as Microsoft Office. For more specific packages e.g. SPSS, the ISS Service Desk provide support for installing the software.
Software Packaging - The packaging and deployment of licensed software
What we expect: If you have an issue with a peice of software you should contact the ISS Service desk with full details of the issue including who you are, the software and the location of the computer.
Available to: Everyone
Advice and guidance: ~ How do I install site licensed software? ~ How do I install software on a Managed Windows PC?
Systems Supported: Licensed software (e.g. Maple, Matlab, Microsoft Office, Microsoft Windows, SAS, SPSS), Software Packaging
Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk
Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00
Service Availability:24 hours -7 Days for downloadable software, Mon - Fri (excl. holidays) 09:00 to 17:00 for CD/DVD based software
At Risk Periods: Standard ‘Systems at Risk’ periods -Wednesday 13:00 to 18:00
Peak Periods: Beginning of academic year
Service Owner:Steve Bennett
Service Manager: Norm Patterson
Business Service Director: Paul Harness
Web links: Software