Windows 10 rollout

Windows 10 (the latest Microsoft operating system) has been rolled out to 80% of ISS supported Windows computers.

Between now and January 2020 (when Microsoft will stop supporting Windows 7) we will be reducing, then withdrawing, our support for all Windows 7 computers. So if you have:

  • An ISS supported Windows 7 computer, please contact the ISS Service Desk to arrange to have it upgraded to Windows 10.
  • A University owned (but non-ISS supported) Windows 7 computer, please discuss an upgrade to Windows 10 with your local IT team.
  • A personal computer running Windows 7 not owned by Lancaster University, see information on the Microsoft website about installing Windows 10.

If you are unsure if your computer is an ISS-supported one, see information to help you find out.

ISS supported Windows 7 computers

Between June 2018 and 31 December 2019

  • ISS will no longer provide guaranteed support for services and software on ISS supported Windows 7 computers, e.g. we won’t test software or service changes for Windows 7 compatibility.
  • When issues on ISS supported Windows 7 computers are reported to us the normal course of action will be for our IT engineers to rebuild it with Windows 10 rather than work to fix the issue.

From 2 January2020

  • Access to the University network will be removed for ISS supported computers that are still running Windows 7.

Note that if you’re not sure whether you’re using an ISS supported Windows 7 computer, look for a PCInfo icon on your desktop. If the icon is there it's ISS supported; clicking on the icon will tell you whether it’s Windows 7 or Windows 10.

Windows 7 computers that are not ISS supported

From June 2018

  • ISS will no longer provide guaranteed support for services and software on University owned non-ISS supported Windows 7 computers, e.g. we won’t test software or service changes for Windows 7 compatibility. 

On 2 January 2020

  • ISS will prevent access to the network for computers that are still running Windows 7. This includes personal computers as well University owned non-ISS supported ones.

 

If you are responsible for a non-ISS supported / experimental computer connected to the University IT network you should arrange for an upgrade to Windows 10 in advance of 2 January 2020.