When you get a new phone
There is a cost associated with each extension on the VOIP telephone system, for further information please see What are the charges associated with the VOIP telephone system.
A wide range of headsets are available for use on Cisco IP Phone handsets. ISS do not provide headsets - it is the responsibility of the department to purchase their own headsets. For advice (based on our own experience of using headsets within ISS) please see Headset Advice for VOIP phones.
Help guides and short videos on using your phone and voicemail are available in the Training section - Phones Training Materials
Self Service Requests
Please contact the ISS Service Desk with your username, phone extension number and email address if you wish to:
The service is currently running normally.
- Available to: Staff
Availability: 24/7 hours – 7 days
Maintenance times: Tuesdays 0600 -0900 for networks
- Feedback: Tell us what you think about this service