When you get a new phone


There is a cost associated with each extension on the VOIP telephone system, for further information please see What are the charges associated with the VOIP telephone system.

A wide range of headsets are available for use on Cisco IP Phone handsets. ISS do not provide headsets - it is the responsibility of the department to purchase their own headsets. For advice (based on our own experience of using headsets within ISS) please see Headset Advice for VOIP phones.

Help guides and short videos on using your phone and voicemail are available in the Training section - Phones Training Materials

Self Service Requests

Please contact the ISS Service Desk with your username, phone extension number and email address if you wish to:

This service is running normally.

The service is currently running normally.

Key information