Password Help

Help for resetting or changing your University account password.
 

To reset your password

You can reset your University account password using our online password reset service providing you have a personal email address registered for the service.

Reset your password

If you've forgotten your password and you haven't got a personal email address registered for the service, you'll need to go to the ISS Service Desk in the Learning Zone to get it reset.

 

To register an email address for the online password reset service

Register an email address for the online password reset service

Note that to register a personal email address you need to know your University account username and password. If you've forgotten your password, you can't register an email address until your password has been reset - you'll need to go to the ISS Service Desk in the Learning Zone to get this done.

For full instructions about resetting your password and registering an email address for the online password reset service, see: How to use the online password reset service.

 

To change your password

You can change your University account password online. You’ll need your University account username (eg bloggsj) and current password in order to do this.

Change your password

The online password change page provides guidance to help you choose a secure password.

It's important that you protect the privacy and security of your University account - for guidance see: How to keep your University account safe 

 

If you experience problems resetting or changing your password contact the ISS Service Desk.