Feedback

  

You can provide feedback...

Academic staff at Lancaster can also provide feedback via their Departmental Library Representative

How we gather feedback

In addition to all of the channels listed above, the Library gathers feedback through student forums and learning and teaching committees, as well as through the use of surveys

The surveys we use to inform our services include;

LibQUAL+

Lancaster University Library participates in this international survey to chart Library service quality. See an initial update on the responses to the 2015 LibQual+ survey

The National Student Survey (NSS)
The Lancaster Student Experience Survey
Postgraduate Taught Experience Survey (PTES)
Postgraduate Research Experience Survey (PRES)

Details of the most recent results of these surveys and how we have responded will be added to our website soon. 

We've also run special projects to gather feedback from our users, such as Jolt the Library