Dr Stephen Eldridge

Senior Teaching Fellow

Research Overview

Steve's research interests lie in the deployment of process improvement techniques and knowledge management in organisations, particularly those in the manufacturing and logistics sectors. He has long standing collaborations with colleagues in Spanish and Dutch institutions and his current research projects include two PhDs and one DBA in the area of reverse logistics and supply chain integration and, also, an EngD focusing on knowledge management in maintenance operations.

Management control systems for business processes in uncertain environments
Eldridge, S., van Iwaarden, J., van der Wiele, T., Williams, R. 2014 In: International Journal of Quality and Reliability Management. 31, 1, p. 66-81. 16 p.
Journal article

Reverse Logistics: Outsourcing reverse logistics activities in emerging economies:evidence from the Kingdom of Saudi Arabia. Logistics Research Network Annual Conference, 04-06 September, 2013, Aston University, Birmingham, UK.
Alnuwairan, M., Eldridge, S. 09/2013
Conference paper

The value of an extended framework of TAM in the electronic government services. The 14th European Conference on Knowledge Management. 5-6 September 2013, Kaunas University of Technology, Lithuania, Spain.
Cegarra Navarro, J.G., Martinez, E., Sanchez, M.T., Eldridge, S. 09/2013
Conference paper

Sustaining business excellence in uncertainty. 6th EuroMed Conference of the EuroMed Academy of Business, 23-24 September 2013. Estoril, Lisbon, Portugal.
van der Wiele, T., van Iwaarden, J., Williams, R., Eldridge, S. 09/2013
Conference paper

Lean Six Sigma supply chain case study: aircraft shipment improvement in a pharmaceutical company. 23rd International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2013), 26-28 June, 2013, Porto, Portugal.
Rocha Lona, L., Alvarez Reyes, S.E., Eldridge, S., Garza Reyes, A., Kumar, V. 06/2013
Conference paper

Congenital learning, Organizational Performance and Realized Absorptive Capacity. 1st International Workshop: The Evolution of Knowledge in International Entrepreneurship. 26-27April, 2013. University of Edinburgh, Scotland.
Sanchez, M.T., Eldridge, S., Cegarra Navarro, J.G. 04/2013
Conference paper

Counter-knowledge and realized absorptive capacity. Management Learning: Learning to Publish, Publishing to Learn, 18-19 March 2013, Lancaster University Management School, UK
Wensley, A., Cegarra Navarro, J.G., Eldridge, S. 03/2013
Conference paper

The relationship between lean supply chain strategy and supplier integration and competitive capabilities in Thailand's automotive suppliers. Decision Sciences Institute 43rd Annual Meeting 17 - 20 November 2012, San Francisco, California, USA. (Winner of the Best Application Paper Award)
Kotcharin, S., Eldridge, S., Freeman, J. 11/2012
Conference paper

Management control in uncertainty. 5th EuroMed Conference of the EuroMed Academy of Business, 04 - 05 October 2012. Glion-Montreux, Switzerland.
van der Wiele, T., van Iwaarden, J., Eldridge, S., Williams, R. 10/2012
Conference paper

Competitiveness from the contextualisation of supply chain knowledge. European Conference on Knowledge Management, 06 - 07 September, 2012, Cartagena, Spain.
Lopez, G., Eldridge, S., Salomon-Montejano, G. 09/2012
Conference paper

Reverse logistics in emerging economies: evidence from the Kingdom of Saudi Arabia. Logistics Research Network Annual Conference, 05 - 07 September, 2012, Cranfield, UK.
Alnuwairan, M., Eldridge, S. 09/2012
Conference paper

Lean supply chain strategy and integration: their impact on product innovation and product quality. Academy of Management Annual Meeting 03 - 07 August 2012. Boston, Massachusetts, USA.
Kotcharin, S., Eldridge, S., Freeman, J. 08/2012
Conference paper

An empirical study of the interaction effects of internal integration and customer integration on flexibility capability and market performance. P&OM World Conference 02 - 04 July 2012. Amsterdam, Netherlands.
Kotcharin, S., Eldridge, S., Freeman, J. 07/2012
Conference paper

The relationship between internal and supplier integration: effects on product quality, cost efficiency and market performance. 21st Annual IPSERA Conference 01 - 04 April 2012. Naples, Italy
Kotcharin, S., Eldridge, S., Freeman, J. 04/2012
Conference paper

Investigating the relationships between internal integration and external integration and their impact on combinative competitive capabilities. Seventeenth International Working Seminar on Production Economics 20 - 24 February 2012. Innsbruck, Austria.
Kotcharin, S., Eldridge, S., Freeman, J. 02/2012
Conference paper

How an unlearning context can help managers overcome the negative effects of counter-knowledge
Cegarro-Navarro, J., Eldridge, S., Gamo-Sanchez, A. 2012 In: Journal of Management and Organization. 18, 2, p. 231-246. 16 p.
Journal article

A management control perspective in quality management. IAMB Conference, November 2011. San Francisco, USA
van der Wiele, T., van Iwaarden, J., Eldridge, S., Williams, R. 11/2011
Conference paper

Understanding logistics collaboration practices: a case study. Logistics Research Network Annual Conference 2011, 07- 09 September, 2011, Southampton, UK.
Kotcharin, S., Eldridge, S., Freeman, J. 09/2011
Conference paper

An investigation of moderators of supply chain collaboration and logistics capabilities. European Logistics Association Annual Doctoral Workshop, 29 June - 02 July 2011. Schindeleggi, Switzerland.
Kotcharin, S., Eldridge, S., Freeman, J. 07/2011
Conference paper

A new foundation for quality management in the business environment of the 21st century
van Iwaarden, J., van der Wiele, T., Williams, R., Eldridge, S. 2011 In: Total Quality Management and Business Excellence. 22, 5, p. 587-598. 12 p.
Journal article

Balancing technology and physician-patient knowledge though an unlearning context
Cegarro-Navarro, J., Cepeda-Carrion , G., Eldridge, S. 2011 In: International Journal of Information Management. 31, 5, p. 420-427. 8 p.
Journal article

The development of an e-commerce failure mode and effects analysis
Waterworth, A., Eldridge, S. 2011 In: International Journal of Productivity and Quality Management. 8, 3, p. 247-264. 18 p.
Journal article

An investigation into the benefits of supply chain integration. Logistics Research Network Annual Conference, 08 - 10 September 2010. Leeds, UK.
Hajal, F., Eldridge, S. 09/2010
Conference paper

FMECA: a knowledge management approach and case study. 20th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2010), 12 - 14 July 2010. East Bay, USA.
Rowland Jones, G., Eldridge, S., Messenger, D. 07/2010
Conference paper

Balancing technical and physician-patient knowledge though an unlearning context. The R&D Management Conference 2010, 30 June - 2 July 2010. Manchester, UK.
Cegarra Navarro, J., Cepeda Carrion, G., Eldridge, S. 06/2010
Conference paper

Managing environmental knowledge through unlearning in Spanish hospitality companies
Cegarro-Navarro, J., Eldridge, S., Martinez-Martinez, A. 06/2010 In: Journal of Environmental Psychology. 30, 2, p. 249-257. 9 p.
Journal article

Web 2.0: the era of user generated content on web sites
van Iwaarden, J., van der Wiele, T., Williams, R., Eldridge, S. 2010 In: Encyclopedia of E-Business Development and Management. Hershey, Pa. : Business Science Reference p. 1176-1182. 7 p. ISBN: 9781615206117.
Chapter

An investigation into the application of QFD in ecommerce
Waterworth, A., Eldridge, S. 2010 In: International Journal of Productivity and Quality Management. 5, 3, p. 231-251. 21 p.
Journal article

A working prototype to promote the creation and control of knowledge in supply chains
Lopez, G., Eldridge, S. 2010 In: International Journal of Networking and Virtual Organisations. 7, 2, p. 150-162. 13 p.
Journal article

Linking chief knowledge officers with customer capital through knowledge management practices in SMEs
Cegarro-Navarro, J.G., Dewhurst, F.W., Eldridge, S. 2010 In: International Journal of Human Resource Management. 21, 3, p. 389-404. 16 p.
Journal article

Measuring the quality of user generated content - the case of hotels
van Iwaarden, J., van der Wiele, T., Williams, R., Eldridge, S. 2010 In: The TQM Magazine. 22, 2, p. 117-128. 12 p.
Journal article

Overall Equipment Effectiveness (OEE) and Process Capability (PC) measures - a relationship analysis
Garza Reyes, J.A., Eldridge, S., Barber, K. 2010 In: International Journal of Quality and Reliability Management. 27, 1, p. 48-62. 15 p.
Journal article

Linking web technologies with customer response in the Spanish telecommunications industry. 9th European Conference on Knowledge Management (ECKM 2008), 04 -05 September 2008. Southampton, UK.
Eldridge, S., Cegarra Navarro, J. 09/2008
Conference paper

A typology of quality problems: lessons from the automotive industry. International Conference on Applied Operational Research (ICAOR’08), 15 - 17 September 2008. Yerevan, Armenia.
van Iwaarden, J., van der Wiele, T., Williams, R., Eldridge, S. 09/2008
Conference paper

Using business excellence models for supporting decision making in strategic planning and business improvements. 18th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2008). 30 June - 02 July, 2008. Skovde, Sweden.
Rocha Lona, L., Eldridge, S., Barber, K., Garza Reyes, J. 07/2008
Conference paper

Overall Resource Effectiveness (ORE) - an improved approach for the measurement of manufacturing effectiveness and support for decision making. 18th International Conference on Flexible Automation and Intelligent Manufacturing (FAIM 2008). 30 June - 02 July 2008. Skovde, Sweden.
Garza Reyes, J., Eldridge, S., Barber, K., Archer, E., Peacock, T. 07/2008
Conference paper

Using discrete event simulation to optimise fleet management policies in the vehicle rental industry. Annual Logistics Research Network Conference 2007. 05-07 September 2007. Hull, UK.
Reyes Montiel, C., Eldridge, S. 09/2007
Conference paper

Developing a practical knowledge management tool for supply chain practitioners. Annual Logistics Research Network Conference 2007, 05 -07 September 2007. Hull, UK.
Lopez, G., Eldridge, S. 09/2007
Conference paper

A cost/benefit analysis of cross docking and vendor managed inventory in a European supply network. Logistics Research Network Annual Conference, 05 -07 September, 2007. Hull, UK.
Marchbank, C., Eldridge, S. 09/2007
Conference paper

A study of the efficacy of lean manufacturing techniques within the SME job shop environment. 17th International Conference on Flexible Automation & Intelligent Manufacturing (FAIM 2007), 18 - 20 June 2007. Philadelphia, USA.
Powell, J., Eldridge, S. 06/2007
Conference paper

Designing a knowledge management tool to support knowledge sharing networks
Perez-Araos, A., Barber, K., Munive-Hernandez, E., Eldridge, S. 2007 In: Journal of Manufacturing Technology Management. 18, 2, p. 153-168. 16 p.
Journal article

A knowledge management approach to overcoming barriers to effective supply chain management. Logistics Research Network Annual Conference 2006, 06 - 08 September, 2006. Newcastle, UK.
Eldridge, S., Lopez, G., Thacker, M. 09/2006
Conference paper

Using discrete event simulation and Taguchi methods to analyse the OEE of an automated bottling process. 16th International Conference on Flexible Automation & Intelligent Manufacturing (FAIM 2006). 26 - 28 June 2006. Limerick, RoI.
Eldridge, S., Garza Reyes, J., Barber, K. 06/2006
Conference paper

Using a knowledge management approach to support quality costing
Eldridge, S., Balubaid, M., Barber, K. 2006 In: International Journal of Quality and Reliability Management. 23, 1, p. 81-101. 21 p.
Journal article

An analysis of OEE performance measurement for an automated manufacturing system.15th International Conference on Flexible Automation & Intelligent Manufacturing (FAIM 2005). 18 -20 July 2005. Bilbao, Spain.
Eldridge, S., Garza Reyes, J., Barber, K. 07/2005
Conference paper

A cash flow modelling approach to reduce complexity in performance management. IEEE International Engineering Management Conference. 18 - 20 August 2002. Cambridge, UK.
Eldridge, S., Barber, K., Fairclough, M. 08/2002
Conference paper

Quality costing: the lessons learned from a study carried out in two phases
Eldridge, S., Dale, B. 10/1989 In: Engineering Costs and Production Economics. 18, 1, p. 33-44. 12 p.
Journal article