Emma Ross

PhD student

Research Overview

My research project is motivated by resource planning for service industries and combines sequential decision making and risk analysis. I am supervised by Dr Chris Kirkbride (Lancaster University Management School) and Sid Shakya (British Telecom Innovate and Design). My work is carried out in conjunction with British Telecom as part of the Statistics and Operational Research Doctoral Training Centre (STOR-i CDT).


The STOR-i CDT is a collaboration between the Mathematics and Statistics Department and Management School which embraces the interface between Statistics, OR and Industry.

Cross-trained workforce planning models
Ross, E. 2017 Lancaster University. 194 p.
Doctoral Thesis