Overview

Workshop Description

This workshop will focus on providing the best quality service to internal and external clients. Participants will explore what excellent service looks like from different perspectives, particularly in relation to oral and written communication. The session will also address the challenges of working in a front-line service and provide practical solutions to dealing with ‘awkward’ clients in a professional and constructive manner. Practical examples of continuously enhancing individual and team service will be discussed.

 

Learning Outcomes

At the end of the workshop, participants will be able to:

    • Define service excellence within their own job role
    • Recognise opportunities for enhancing service excellence within own role
    • Communicate more effectively
    • Enhance individual and team service

Some background reading and application of theory through practical exercises will be encouraged.

This programme is delivered by Jonathan Bowyer, a highly experienced coach, facilitator, trainer, leader and manager and Kath Houston a career coach and freelance trainer and senior lecturer at the University of Central Lancashire with a special interest in personal development, confidence and resilience.

  • Overview

    Overview

    Workshop Description

    This workshop will focus on providing the best quality service to internal and external clients. Participants will explore what excellent service looks like from different perspectives, particularly in relation to oral and written communication. The session will also address the challenges of working in a front-line service and provide practical solutions to dealing with ‘awkward’ clients in a professional and constructive manner. Practical examples of continuously enhancing individual and team service will be discussed.

     

    Learning Outcomes

    At the end of the workshop, participants will be able to:

      • Define service excellence within their own job role
      • Recognise opportunities for enhancing service excellence within own role
      • Communicate more effectively
      • Enhance individual and team service

    Some background reading and application of theory through practical exercises will be encouraged.

    This programme is delivered by Jonathan Bowyer, a highly experienced coach, facilitator, trainer, leader and manager and Kath Houston a career coach and freelance trainer and senior lecturer at the University of Central Lancashire with a special interest in personal development, confidence and resilience.

  • Who is it for?

    Who is it for?

    This workshop is part of the new Lancaster Professional Programme and has been developed for all members of administrative, technical and manual staff of the University, but is particularly relevant to those within grades 1-6. 

  • Dates and Registration

    Dates and Registration

    Dates

    For general enquiries, please email OED

    Please read our information on cancellation charges and inclusivity within this programme. 

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