Operations Management

Good management of operations is essential both to ensure that day-to-day operations run smoothly and deliver value to customers and the business as a whole within its overall strategy. To deliver value, operations must identify and work to appropriate success criteria, drive continuous improvement and be capable of delivering the changes required to develop performance for the future. This module develops your understanding of operations and supply chain management, using a series of cases to explore various aspects of operations management within companies. The focus will be on the particular issue of ensuring that Customers’ current requirements and expectations are met or exceeded and that the operations function works in an integrated way.