Contacting us for help

What to do if you can’t access parts of one of the applications listed in this section

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with one of the applications listed in this section

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please email webmaster@lancaster.ac.uk.

What to do if your problem isn't dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.