Student sat on bed


Advice for students on self-isolating in the accommodation.

If you have traveled from a country that does not have a travel corridor with the UK it is a legal requirement to self-isolate for 14 days in your room. Only after that time has elapsed may you interact with the group in person. An up to date list of countries that DO NOT require self-isolation currently can be found on the UK Government website.

It may also be necessary for you and your flatmates to self-isolate in the event that one of you develops symptoms of Covid-19, or tests positive for the virus, at any point going forward.

Whether self-isolating or not you must follow Government guidance and not mix with other household/flat groups in the accommodation. Having visitors or guests is not currently permitted, and this rule also applies in situations where a student is in a relationship with another student in a seperate flat.

For more student guidance and information on the University response to Covid-19, please visit the Covid-19 student information page.


  • I have symptoms of Covid-19. What should I do?
    • You must use the Connect Lancaster app to inform the University.
    • You should also arrange to have a test for Covid-19. Details can be found on the National Health Service website.
    • You must self-isolate for 10 days from the onset of your symptoms. Anyone else living with you must self-isolate for 14 days from the onset of your symptoms.
    • While you are self-isolating you must not leave your home and must not attend any in person teaching events or social activities; for more guidance on self-isolating and how we can support you please see further items below. If you do not self-isolate you can be fined up to £10,000. You must continue to self-isolate until the end of this period even if your symptoms disappear as you can still pass on the infection to others in this time frame.
    • If your test is positive, you must report this using the student coronavirus testing report form. You must also let us know if your test comes back negative.
  • How will I know if others have reported symptoms of Covid-19?

    If somebody reports either symptoms of Covid-19 or a positive test via the Connect Lancaster app, we will get in touch to instruct the whole flat to self-isolate. We will provide further advice by email, to reflect the circumstances involved.

  • What are the symptoms of Covid-19?

    The main symptoms of coronavirus are:

    • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
    • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
    • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

    Most people with coronavirus have at least 1 of these symptoms. More information can be found on the NHS Coronavirus website.

  • What are the rules for self-isolation?

    Anyone who needs to self-isolate MUST do so, and does not need to attempt to collect their BRP (Biometric Residence Permit) or other proof of arrival until after they have completed self-isolation.

    If you do not self-isolate you can be fined up to £10,000 by the Government. You will also be subject to disciplinary proceedings by the University.

    You must not leave your flat except for specific reasons:

    • In the event of a fire alarm activation you MUST leave your accommodation and wait outside at a distance of at least 20 metres from the building until you are told you may re-enter by a member of staff. You should maintain sight of the building, but maintain 2 metres from anyone not from your household, and if possible take a face covering with you when you leave.
    • To collect deliveries of food or other essentials. Such collections should be arranged close to your building and you must maintain 2 metres distance from other people whilst collecting your items.
    • To smoke. Smoking is not permitted in accommodation under any circumstances. You may leave the building to smoke, but you must maintain 2 metres from anyone not from your household and maintain sight of your building at all times.
  • My flat has been told to isolate. Can I go home to do that?

    No – if you have been told to self-isolate because there is a risk that you have been in contact with somebody that is symptomatic or positively infected with Covid-19, you must do that in your accommodation.

  • Will the accommodation still be cleaned?

    Where a resident reports symptoms or tests positive for Covid-19 the cleaning service will be withdrawn, and we will provide some cleaning products, bin bags and toilet rolls. We will also arrange for a contractor to collect your rubbish from outside your flat door at 10.00am on Mondays, Wednesdays and Fridays. Please be sure to double bag it and tie it securely. In the event that you need a further rubbish collection beyond this you can request it via the Facilities Helpdesk.

  • How can I do my laundry?

    Laundry services can be booked from Lancaster City Laundry who will collect laundry from accommodation and deliver back to you. From £7 a bag. You can email them at

  • Can I get a Covid-19 test on campus?

    If you are symptomatic of Covid-19 you should book a test via the Government testing app.

    The Government Department of Health & Social Care will set up a community Covid-19 testing centre in the Sports Hall, part of the Sports Centre from Friday 16th October. The testing centre will run seven days a week, 8am-8pm, and will be in place for a minimum of three months, with the Sports Centre remaining open throughout.

    You may leave the accommodation to go and get tested on site as long as you go straight there and back, wear a face covering and maintain social distancing at all times.

  • How can I order and collect a postal Covid-19 test?

    You must not leave your accommodation to collect a test from the post room, or to post it. If you apply for a postal test please fill in the form to arrange for it to be delivered and collected. You should have it sent to yourself, with C/O Security, Lancaster University, LA1 4YW as the delivery address. 

  • I have an essential parcel that I need to collect - how can I arrange that?

    If you are isolating you must not leave you accommodation to collect parcels. Please fill in the form if you need to arrange for any essential parcels to be delivered.

  • How can I request help or assistance whilst self-isolating?

    If you need any help or assistance, in addition to other members of your household or friends and family via the internet, you can contact the University by using the Connect Lancaster app.

    If you are unable to use an international credit card to pay for items which you need whilst self-isolating, further information of bank accounts and alternative solutions can be found on Lancaster University Student and Education Services website.

    If you cannot access deliveries of essential items please contact the University via the Connect Lancaster App.

    Please be aware that staff in Colleges and in other parts of the University are not able to purchase or provide non-prescription medication for students, such as paracetamol. These can be ordered alongside other items through supermarket deliveries.

  • How can I get my prescriptions when I am isolating?

    Students in isolation on and off campus can have prescriptions delivered to their door. To register for the service click here. Please note that only items prescribed by a doctor can be delivered from the Pharmacy.

Delivery of food and essentials on campus

You will not be able to collect other parcels that are not delivered to your accommodation block, such as Amazon, DHL etc. and will have to arrange for a friend who is not self-isolating to collect any such parcels from the post room.

A number of our campus food outlets are offering a food delivery service to students: (list of options as currently exists).


  • Wong's Oriental Mart

    Wong’s Oriental Mart will be taking daily orders for any products available in the shop.

    Minimum order amount for free delivery is £30.00 and delivery charge for an order under £30.00 is £3.00. Orders can be made between 12noon and 19:00 daily.

    To order please use the WeChat app, ID: happyforever148.

    Should you have problems with ordering through the app, you can order by calling 07738351770.

  • Fresh Food Boxes

    Lancaster University Students' Union are offering fresh food boxes for £20. These food boxes are available for delivery on campus and the SU will advise you when they will deliver to you. Boxes will be delivered to the door outside your flat.

    Please note ALL the boxes are vegetarian. You must check all items if you have any food allergies as we cannot guarantee that items are allergen free.

    They are unable to specify what items will be included, but they will be everyday items -  fresh fruit, vegetables and store cupboard ingredients.

    Orders need to be placed by 1pm for next day delivery (Saturday orders will be delivered on Monday).

    Boxes are available to order on the online store.

  • Juicafe

    Juicafe will be taking daily orders for their regular menu & meal plans. Custom 6 day healthy meal prep plans are available to order online by 6pm Friday (11th or 18th Sept), and delivered by midday on Monday & Thursday.

    Or their regular menu is available for delivery to your campus flat, from 16th-27th September. Order by 9am for delivery between by midday, or order by midday for delivery by 6pm. 

    You will be able to order on their Facebook page: Juicafe Facebook by clicking on the ‘ORDER FOOD’ link.

  • Wibbly Wobbly Burger Bar

    Wibbly Wobbly Burger Bar will be taking daily orders, please see their menu and prices at

    You can order by calling 07768486824 or by Uber Eats which is being set up and should be live by the 14th September.

    Payment can be made over the phone or through Uber Eats or cash (all staff will wash and sanitise hands after handling cash).

    Deliveries will be a £10 minimum spend and there will be a £2 delivery charge.

    Ordering through Uber Eats does add a significant charge but there is no minimum spend.

  • Pizzetta Republic

    Pizzetta Republic are offering food delivery services through Just-Eat. Search for 'Pizzetta Republic LancasterUniversity' to order.

  • GoBurrito

    The campus branch of GoBurrito is now offering a contactless delivery service to the accommodation. You can order via the Lancaster Eats app, or online.

  • Sultan Experience

    Sultan Experience are taking daily food delivery orders via their social media platforms on Facebook:, Instagram: Sultanexperience and Snapchat: lusultans.

    You can also place an order by calling 01524 593456. Payment can be made by bank transfer once the order is confirmed. Delivery will be contactless.

  • Next day supermarket deliveries


    Morrisons is now offering a next day delivery service for students in isolation for just £2.

    Call 0345 611 6111 and select option 5 to place your grocery order and they will deliver it the next day.

    Find out more about the service here.


  • Deliveries from off campus


    There are also a wide range of local supermarkets which offer a delivery service to campus:



    Morrisons - Now offering a next day delivery service for students in isolation for just £2




    Just Eat

    Lancaster Eats

    Uber Eats