Developing Emotional Intelligence


Emotional Intelligence (EI) is the ability to be aware of one's own and other people's emotions, to differentiate between different emotions and to use emotional information to guide thinking and behaviour. There are different perspectives on EI, including the work of Daniel Goleman who has linked it to self-awareness, self-management and the development of approaches for leading and working with others, for example developing insight and empathy.

In this course you will explore and critique the concept of EI as well as evaluating different models in terms of their validity and effectiveness. You will explore how you can apply emotional intelligence in your workplace; to yourself and in analysing and understanding others, increasing your ability to perceive, understand and manage emotions. We will also critically analyse the applicability of EI to areas such as job performance, leadership, team effectiveness and cultural awareness.

Duration, attendance and delivery

The course usually lasts approximately 10 weeks. 

The delivery of this module is through our online+ model for distance learning consisting of online learning, self-study, reflection, discussion and sharing learning with and from others, application of learning to your organisational context and the completion of assessment tasks. There is also the opportunity for students who value face-to-face workshops to attend optional themed workshops.


At the end of the course you will undertake an assessment. This is an applied work based assessment rather than a theory based essay. This means that typically you will be required to apply what you have learnt to your context at work, evaluating concepts for their applicability and usefulness.

The assessment format may be a reflective account, a project report, a presentation or portfolio of evidence; all being the equivalent of 2000 words in length.

Entry requirements

You will need to be in a work role (paid or unpaid) which allows you the scope to put the concepts learned into practice. There are no formal qualification requirements for entry; we assess suitability on each individual application.

Start dates

  • May
  • November

N.B. CETAD reserve the right to cancel or move the course to a later date if the number of students registered for the advertised course is not sufficient.