Students on Alex Square steps

Student feedback

At Lancaster University, the more feedback we get, the better we can become. Find out how to share yours, and see what’s already been done to turn student ideas into reality.

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Take a look at what's already been achieved thanks to student feedback, including better learning spaces, support and technology.

Supporting your academic studies

We know how important it is to students to have access to academic support and good advice. A range of staff are available to support you to study on campus and online.

  • The Library online chat service is provided 24/7.

  • Individual online appointments have been made available with academic tutors, Faculty Librarians, Learning Developers and Student Educational Services. Around 4,500 bookings were made for in-person or online student appointments in the first term of 2021-22 alone.

  • Student Information Hubs were also set up so students could continue to seek in-person support safely during Covid-19 restrictions.­­­

  • We established the Supported Learning area on B floor of the Library as a new base for Faculty Librarian and Learning Developer support. This includes additional English language workshops and individual support.

Students in seminar room

Increased Library space

We’ve received lots of positive feedback on the Library through the NSS, and we continue to develop the space based on your input.

  • To address requirements for social distancing and help you plan your study visits we introduced study space booking across the Library.

  • In 2021 we opened the Library extension, with around 450 additional spaces to support individual and group study.

  • We also have dedicated space to support researchers and for a wide range of library events throughout the year.

Study spaces in Library

Mental health support

We know students appreciate fast access to counselling and mental health services. That’s why the team adapted their support to make it more accessible and responsive.

  • Our Counselling and Mental Health Service has improved how quickly and easily you can access support by introducing one-off ‘Let’s Talk’ appointments, which are bookable 24 hours in advance. They enable students to spend an hour discussing anything that is troubling them with a practitioner, without the need for a self-referral.
  • We also offer Lancaster students instant access to online mental health support via Silvercloud, a self-help programme that is widely used in the NHS with excellent success rates. This service is free and can be accessed anywhere at any time without the need for an appointment.
  • We know that not all of our students live on or near campus, and so we now offer a blended in-person and online service which can be accessed by students wherever they are in the UK.
  • We have also partnered with an external provider to offer more flexibility to students, including evening and weekend appointments, increased diversity of counsellors and practitioners, and therapy in languages other than English if required.
Counselling support

Extending access to resources

Students told us they want better access to library resources. The Library found a range of ways to make improvements and remove barriers.

  • The Library removed all fines for late return of library books and enabled automatic renewals on books unless recalled by others.
  • Increased access to electronic resources are now available for when you are studying away from the University.
  • The Library also made it easier for you to request new learning materials with a resource request form.
  • And they launched Lancaster Digital Collections to host some of our digital collections and archives.
Computer user

Making your ideas happen

Student opportunities to innovate, be challenged and join a learning community have all featured in NSS feedback. Through Lancaster’s Work in Progress, students can now work with staff, alumni, business owners and each other as part of a diverse community of innovators.

  • Work in Progress is a gateway to entrepreneurial learning and development opportunities. It provides access to expertise, funding and peer support for students in Lancaster and its international partner campuses.
  • Student feedback has helped reimagine the service. It now comprises a dedicated physical space on Alex Square, a digital community space on Teams, and a dedicated online learning platform.
  • Find out more by visiting the Work in Progress website.
Work In Progress exterior

Diverse Library collections

Feedback told us the Library should have a diverse range of collections. And now students are having a direct input into which new titles are being added.

  • The Library focused on diversifying the Library Collections, encouraging students to suggest titles to purchase.
  • The initiative runs in collaboration with the students’ union, and students can see which titles have been purchased, month-by-month.
  • We introduced the first of our Glocal collections, providing a resource available to students, staff and the wider community. This collection which relates to Lancaster’s historic links to the Transatlantic slave trade, was developed in partnership with Lancaster Black History Group.
Lancaster University Library shelves