Students on Alex Square steps

Student feedback

At Lancaster University, the more feedback we get, the better we can become. Find out how to share yours, and see what’s already been done to turn student ideas into reality.

Share yours

Choose from a range of opportunities to provide your feedback.

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Take a look at what's already been achieved thanks to student feedback, including better learning spaces, support and technology.

More teaching staff

We know you value time with your lecturers. That’s why we introduced more than 100 additional teaching staff over the past three years to provide you with expert tuition and support.

  • In total, 146 more professors, lecturers, readers and other teaching staff joined Lancaster in the three years up to December 2019.
  • The Learning Development team also welcomed a full-time English for Academic Purposes Learning Developer, offering English Language workshops, Learning Zone drop-ins and informal language learning opportunities. To find out more about English Language Development visit the Learning Skills website.

Increased Library space

We’ve received lots of positive feedback on the Library through the NSS, and we continue to develop the space based on your input.

Study spaces in Library

More mental health support

We know students appreciate fast access to counselling and mental health services. That’s why the team increased its drop-in service and adapted sessions to make them more accessible and responsive.

  • The Counselling and Mental Health team increased its drop-in service to include lunchtimes so that students can see a practitioner at short notice for help and advice.
  • Based on student feedback, the team also introduced 30-minute appointments two days per week. They’re designed to give immediate attention to students.
  • Wednesday group sessions have also been redesigned based on student feedback. Bitesize one-hour skill development sessions help tackle common issues such as improving sleep, managing worry and improving self-esteem. Students can attend as many or as few as they like and they don’t need a referral.
Counselling support

More file storage

In response to feedback, students now have lots more online storage, with 10GB available on your H drive and a massive 2TB in OneDrive. 

  • Your H drive now has 10GB of space as standard, with an option to increase it to 20GB if you need it.
  • OneDrive also gives you a massive 2TB of secure online storage in the cloud, as part of Office 365.
Computer user

Making your ideas happen

Students and staff work together at the Work in Progress innovation studio in Alex Square. It's a space to develop your ideas for start-ups, projects, events and changes on campus.

  • A weekly Challenge Lancaster design sprint was set up to provide opportunities to develop as Design Thinkers.
  • We also invested in the Simply Do Ideas online platform to connect with other innovators and entrepreneurial students.
  • Find out more by visiting the Work In Progress website.
Work In Progress exterior

Improved referencing guide

Students, staff and the students’ union all worked together to create and share Lancaster University’s version of the Harvard referencing guide. The work began in response to NSS feedback provided by students.

Computer user

More opportunities

International experiences and careers opportunities are now more accessible to a wider range of students. That’s thanks to new programmes based on student input.

  • The Global Travel Fund was launched to help even more of our students benefit from international experiences. It provides funding to UK undergraduate students taking part in international trips where cost would otherwise be a barrier. 
  • After students explained they weren’t aware of all the careers opportunities available to them, our Careers team developed the GROW Your Future Programme. It aims to make it easier for students to find careers opportunities targeted at people from groups under-represented in higher education.
Students in New York

New IT features

New iLancaster and Student Portal features such as L.U., MazeMaps, Rearrange and the Academic Hub have all been developed with student input.

  • L.U. lets you ask questions about your studies and university life via text chat or voice in iLancaster and the Student Portal.
  • MazeMap maps in iLancaster let you search for routes and directions to campus locations including rooms within buildings. It also features options for accessible routes.
  • The Academic Hub in iLancaster brings your attendance and timetable features together in one place, with faster check-ins and clearer check-in information.
  • Students can also now customise iLancaster with the Rearrange feature, ordering the home screen how you like it and removing tiles you don't want to see.
Person holding phone

Diverse Library collections

Feedback told us the Library should have a diverse range of collections. And now students are having a direct input into which new titles are being added.

Lancaster University Library shelves