Students on Alex Square steps

Student feedback

At Lancaster University, the more feedback we get, the better we can become. Find out how to share yours, and see what’s already been done to turn student ideas into reality.

Share yours

Choose from a range of opportunities to provide your feedback.

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Take a look at what's already been achieved thanks to student feedback, including better learning spaces, support and technology.

Supporting your academic studies

We know how important it is to students to have access to academic support and good advice. A range of staff are now available to support you to study on campus and online.

  • The Library online chat service is now provided 24/7
  • Individual online appointments have been made available with academic tutors, Faculty Librarians, Learning Developers and Student Educational Services. Around 4,500 bookings were made for online student appointments in the first term of 2020-21 alone.
  • Student Information Hubs were also set up so students could continue to seek in-person support safely during COVID-19.
Students in seminar room

Increased Library space

We’ve received lots of positive feedback on the Library through the NSS, and we continue to develop the space based on your input.

Study spaces in Library

Mental health support

We know students appreciate fast access to counselling and mental health services. That’s why the team adapted sessions to make them more accessible and responsive.

  • Our Counselling and Mental Health Service has improved how quickly and easily you can access support by introducing one-off ‘Let’s Talk’ appointments, which are bookable 24 hours in advance.
  • They enable students to spend an hour discussing anything that is troubling them with a practitioner, without the need for a self-referral.
Counselling support

Extending access to resources

Students told us they want better access to library resources. The Library found a range of ways to make improvements and remove barriers.

  • The Library removed all fines for late return of library books and enabled automatic renewals on books unless recalled by others.
  • Increased access to electronic resources are now available for when you are studying away from the University.
  • The Library also made it easier for you to request new learning materials with a resource request form.
Computer user

Making your ideas happen

Student opportunities to innovate, be challenged and join a learning community have all featured in NSS feedback. Through Lancaster’s Work in Progress, students can now work with staff, alumni, business owners and each other as part of a diverse community of innovators.

  • Work in Progress is a gateway to entrepreneurial learning and development opportunities. It provides access to expertise, funding and peer support for students in Lancaster and its international partner campuses.
  • Student feedback has helped reimagine the service. It now comprises a dedicated physical space on Alex Square, a digital community space on Teams, and a dedicated online learning platform.
  • Find out more by visiting the Work in Progress website.
Work In Progress exterior

Diverse Library collections

Feedback told us the Library should have a diverse range of collections. And now students are having a direct input into which new titles are being added.

Lancaster University Library shelves