National Student Survey

Are you a final-year undergraduate? You are invited to have your say - and collect a free gift - by taking part in the National Student Survey (NSS).

Complete it now

It takes just five minutes and can make a big difference to your university.

Take the survey

Choose your free gift

As a thank you for your time and feedback, we'd like you to choose a free gift. Complete the survey online and you will receive a confirmation email. Display it at the outlet of your choice by 30th April 2019 with your University Card to claim your free gift.


A pie from Bowland Bar


A Costa Coffee from County Bar


Loaded nachos at Grizedale Bar


Loaded pancakes from the Deli


Loaded waffles from the Deli


A toastie from Fylde Bar

What is the NSS?

The National Student Survey is taken by final-year undergraduates at universities across the UK. Universities and students' unions use the feedback to see how they can improve, and prospective students can use the results to help them make study choices. It is administered by Ipsos Mori, an independent research agency, and participants remain anonymous at all times. 

Here is what you'll be asked to rate on a scale up to 'definitely agree'...

  • The teaching on my course

    1. Staff are good at explaining things.
    2. Staff have made the subject interesting.
    3. The course is intellectually stimulating.
    4. My course has challenged me to achieve my best work.

  • Learning opportunities

    5. My course has provided me with opportunities to explore ideas or concepts in depth.
    6. My course has provided me with opportunities to bring information and ideas together from different topics.
    7. My course has provided me with opportunities to apply what I have learnt.

  • Assessment and feedback

    8. The criteria used in marking have been clear in advance.
    9. Marking and assessment has been fair.
    10. Feedback on my work has been timely.
    11. I have received helpful comments on my work.

  • Academic support

    12. I have been able to contact staff when I needed to.
    13. I have received sufficient advice and guidance in relation to my course.
    14. Good advice was available when I needed to make study choices on my course.

  • Organisation and management

    15. The course is well organised and is running smoothly.
    16. The timetable works efficiently for me.
    17. Any changes in the course or teaching have been communicated effectively.

  • Learning resources

    18. The IT resources and facilities provided have supported my learning well.
    19. The library resources (e.g. books, online services and learning spaces) have supported my learning well.
    20. I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to.

  • Learning community

    21. I feel part of a community of staff and students.
    22. I have had the right opportunities to work with other students as part of my course.

  • Student voice

    23. I have had the right opportunities to provide feedback on my course.
    24. Staff value students’ views and opinions about the course.
    25. It is clear how students’ feedback on the course has been acted on.
    26. The students’ union (association or guild) effectively represents students’ academic interest.
    27. Overall, I am satisfied with the quality of the course.

How did Lancaster score last year?

In 2018, 77% of eligible Lancaster students completed the survey, and 88 per cent were satisfied with the quality of their courses compared with a national average of 83 per cent. That put Lancaster in the top 10 of UK universities excluding colleges and specialist institutions.

NSS 2018 results

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Take a look at what's already been achieved thanks to student feedback, including better learning spaces, support and technology.

More teaching staff

You said you value the support offered by teaching staff

So we appointed 300 additional lecturers and professors over the last four years

  • The Learning Development team also welcomed a full-time English for Academic Purposes Learning Developer, offering English Language workshops, Learning Zone drop-ins and informal language learning opportunities.
  • To find out more about English Language Development visit the Learning Skills website.

More wellbeing support

You said you wanted more counselling support

So we introduced a new member to the team with a specialism in eating disorders

  • The Transitions Team has also been expanded to provide more access to those students with specific needs such as care leavers.
  • Each college also now has a wellbeing officer assigned to support its students and provide general welfare advice.
  • Your Students’ Union increased the amount of advice and support it offers, and launched events and projects aimed at mental wellbeing
  • To find out more and learn how to access Lancaster University personal support, visit the wellbeing, counselling and mental health website.
Counselling support

More free software

You said you wanted free access to Adobe Creative Cloud applications such as Photoshop

So we put major Creative Cloud applications on all PCs in the Library and Learning Labs

  • You also said you wanted more training for specialist software, so we added SPSS, MatLab, Python, LaTeX and more to our digital skills training.
  • Microsoft Office continues to be free on your own devices and you can also access a large range of applications through AppsAnywhere.
  • Find out more by visiting the ISS website.
Computer user

Making your ideas happen

You said you wanted space and support to develop your ideas for start-ups, projects, events and changes on campus

So we opened the Work in Progress innovation studio in Alex Square and created a monthly pitching event worth £500

  • A weekly Challenge Lancaster design sprint was set up to provide opportunities to develop as Design Thinkers.
  • We also invested in the Simply Do Ideas online platform to connect with other innovators and entrepreneurial students.
  • Find out more by visiting the Enterprise Centre website.
Work In Progress exterior

Quieter Library

You said the Library could get noisy and you wanted more silent study space

So we made the whole of B Floor Silent for the exam period in addition to C Floor

Study spaces

Access to resources

You said it is frustrating when you can’t access an e-book because of user limits

So we now automatically upgrade the licence on-the-spot to provide seamless access

Computer user

Stronger student voice

You said the Students’ Union should prioritise representing students’ interests

So your Union allocated more resources and support to the Academic Reps you elect in your departments

  • You also wanted to be able to provide confidential feedback, so the Students' Union created a student-only Moodle area for every course.
  • Find out more by visiting the Students’ Union website.

Careers support

You said you wanted guidance on different stages of career planning

So we introduced new workshops on topics including how to choose a career and making the most of your time at university

  • You said you wanted to meet with Careers more and so the team now hold drop-in sessions providing careers help every weekday morning and afternoon.
  • The Careers service has also redesigned its website to make it easier for you to find the information and support you need.
  • Find out more by visiting the Careers website.

Sports Centre access

You said you want the best value access to our Sports Centre

So we extended the student off-peak membership to weekends and improved access for BUCS teams

Runners at the sports centre

Hit the button to open the National Student Survey. And don't forget to claim your free gift!