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Vacation information

Find out about support, services, activities and opening hours over the Easter break.

The Easter break

At our UK campus the Easter break lasts from the end of Lent term (Friday 25th March) until the start of Summer term (Friday 22nd April). University staff typically continue to work except for the following University closure days: Wednesday 13 April to Monday 18 April (inclusive), and the University campus remains open throughout the vacation period.

COVID-19 and emergency support

Find out how to access support during the break. Expand this box to access details.

Telephone

The COVID-19 phone-line (01524 510105) will be open Monday to Friday from 9am-5pm except for the University closure period (Wednesday 13th to Monday 18th April inclusive).

Email

Contact coronaqueries@lancaster.ac.uk. Staff are available via email Monday to Friday from 9am-5pm during the Easter break except for the University closure period (Wednesday 13th to Monday 18th April inclusive).

App

Connect Lancaster can continue to be used to report suspected symptoms/positive test and to request support. The Covid-19 student support team will monitor the app every day, except for during the University closure period (Wednesday 13th to Monday 18th April inclusive) and will respond to anything tagged for ‘coronavirus queries’ over the vacation period.

Emergencies

Our Security Reception is staffed 24 hours a day, 365 days a year. If you have an emergency, including over the closure period, please call 999. If you are on campus you should then immediately contact Security on 01524 594541. You may also dial 999 from any internal telephone line. This will connect you to the Security Reception, which is staffed 24 hours a day, 365 days a year. They will call emergency services on your behalf and direct the responder to the correct location.

More information

A dedicated COVID-19 information page is available for staff and students that covers everything from symptoms and self-isolation to how the pandemic affects teaching and facilities. Please visit it for the latest advice.

Person using computer

Counselling and mental health

Information about the Counselling and Mental Health Service, as well as how to access urgent help if you are in mental health distress.

The Counselling and Mental Health Service will remain open except for the University closure period (Wednesday 13th to Monday 18th April inclusive). They would like to guide you to some helpful services that are available to support you over the holiday period:

Lancashire NHS Wellbeing Helpline & Texting Service:

The Wellbeing Helpline is available Monday to Friday 7–11pm and Saturday to Sunday 12 midday–12 midnight and is staffed by volunteers and those with lived experience. The service offers emotional support and the opportunity to chat about your mental health. You can contact the helpline on 0800 915 4640 or by texting 'Hello' to 07860 022846.

Urgent help

If you need urgent help as you are in mental health distress, then there is always someone you can call.

  • Lancashire NHS Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. You will be able to speak to a trained mental health professional who will be able to provide assessment and referrals to appropriate services, if required. Please ring it if you need to access services or for advice about someone who needs treatment/support.
  • The Samaritans can be called on 116 123 if you want to speak to someone. This is a freephone number. They are available 24 hours a day, 365 days a year.
  • HOPELineUK is run by Papyrus. It is a confidential helpline, staffed by trained professionals who give support and advice to young people under the age of 35 feeling suicidal or anyone concerned about a young person. Call them on 0800 0684141 (Monday to Friday 10am-10pm, Saturday to Sunday 2pm-5pm).
  • Student Space offers online mental health support 24/7. You can speak with a trained listener, email, webchat or text.
  • Silvercloud is also available for any student wanting to learn helpful ways of managing common mental health problems through evidence based therapy techniques. Lancaster University Silvercloud now includes a helpful questionnaire which can help guide you to the most relevant programme for you, and also includes a range of new problem-specific options, why not check it out.
  • NHS 111 is the NHS non-emergency number for physical or mental health concerns. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals to find out where help is available. NHS 111 is available 24 hours a day.

In case of an emergency:

If a person's mental or emotional state quickly worsens and the person is unable to keep them-self safe this can be treated as a mental health crisis. If you are off campus call 999 to connect straight to the emergency services or go to your local accident and emergency department. If you are on campus, call 999 and then once you have finished speaking to the operator, please call 01524 594541 to inform security staff that an ambulance is due to arrive on campus.

Campus grounds

What's on

Looking for something to do? Wherever you're located, visit the Campus and Community Life page for event listings and activities.

Campus and Community Life

Opening hours

We're continuing to gather information about opening and operation hours for a wide range of services and facilities.

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More services and outlets

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