Vacation information

For the latest updates on travel, please visit the Covid-19 travel information page.

Campus Medical Practice

For opening hours, please visit the Lancaster Medical Practice website.

Patients should not attend the University Medical Centre during the current Covid-19 pandemic unless they have a pre-booked appointment. This is to ensure the safety of patients and staff. The centre can assist with almost everything by telephone, and where patients do need to be seen, the receptionist or clinician will then advise you as to which Lancaster Medical Practice sites to attend.

Asymptomatic Testing Centre

The on-campus testing centre will open as follows during the vacation period:

Mon 29 March: 10am-12pm

Tue 30 March 11am-1pm

Wed 31 March 11am-1pm

Thu 8 April 11am-1pm

Fri 9 April 11am-1pm

Find out more and book your tests.

Covid-19 advice

Student and staff information about Covid-19 including precautions and travel, are contained on the dedicated information page.

General non-emergency advice

111 is the NHS non-emergency service. It’s easy and free. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of an emergency

Our Security Reception is staffed 24 hours a day, 365 days a year. If you have an emergency, including over the Easter closure period, please call 999. If you are on campus you should then immediately contact Security on 01524 594541. You may also dial 999 from any internal telephone line. This will connect you to the Security Reception, which is staffed 24 hours a day, 365 days a year. They will call emergency services on your behalf and direct the responder to the correct location.

The Base is open 9am-5pm throughout the vacation except for the closure period (1-7 April inclusive) when it will close.

For the latest instructions on mail collection, please visit the mail collection points webpage.

There will be a reduced portering service in the undergraduate colleges during the vacation period, though porters will remain on duty at Graduate throughout. If you have any problems during the vacation you will need to contact the Security Reception by dialling 01524 594541 (internal 94541). Security staff work shifts to provide a service to campus 24 hours a day, 7 days a week, 365 days a year.

For the latest information on the Sports Centre including its opening times, please visit the Sports Centre website.

Usual cleaning routines will be in place over the Easter vacation with the exception of the closure period (1-7 April inclusive). Cleaning during this time will be based on essential services that remain open.

The following student advice points are open for in person enquiries:

• Main campus – College Student Advice Office in Fylde College (open to all from 9am-5pm Monday to Friday throughout the vacation period, except Thursday 1 April through to Wednesday 7 April when it is open from 11am-6pm)
• Health Innovation One – Student Information Hub (open to Medical students and Sports and Exercise students from 10am-4pm Monday to Friday throughout the vacation period, except for the closure period (1-7 April inclusive))
• Alexandra Park – Grad College Student Advice Office (open to Grad College students from 9am-5pm Monday to Friday throughout the vacation period, except for the closure period (1-7 April inclusive))

Online mental health support is available 24/7 via Silvercloud or Student Space.

The Counselling and Mental Health Service will operate as normal during the vacation except for the University closure period (1-7 April) when it will close.

If you need help in an emergency, please find details of who to contact.

Other services:

• Lancashire Care Wellbeing and Mental Health. The helpline is a listening, information and emotional support service for those concerned about their own mental health, or that of someone they know. Call the free helpline on 0800 915 4640 Monday-Friday 7pm-11pm, Saturday-Sunday 12pm-Midnight.
• Papyrus. HOPELineUK, run by Papyrus, is a confidential helpline, staffed by trained professionals who give support and advice to young people under the age of 35 feeling suicidal or anyone concerned about a young person. Call them on 0800 0684141 (Monday to Friday 10am-10pm, Saturday to Sunday 2pm-5pm).

The ISS Service Desk will be closed Thursday 1 April – Wednesday 7 April inclusive.

For more information about opening times and how to get IT support, visit the IT help and support page.

Please note that the Support Desk in the Learning Zone remains closed due to the Covid-19 pandemic.

The central Accommodation team and college-based Accommodation Managers can continue to be contacted except for the closure period (1-7 april inclusive). Visit the Accommodation website for contact details.

For information about College Porters, visit the Portering and Security section.

Design, Print and Photography will continue to open throughout the vacation period except for the University closure days (1-7 April inclusive).

The Students’ Union building and digital services will close for the duration of the University closure period (1-7 April inclusive). During this time Central Supermarket will remain open but with the following changes:

• Closed Easter Sunday (4 April)
• Mon-Fri 9am-8pm
• Saturday 10am-8pm
• Sunday 12-7pm

The Disability Service and Assessment Centre will open and offer online appointments as usual through the Easter vacation, except for the University closure period (1-7 April 2021).

The Chaplaincy Centre is open for individual prayer and contemplation from 9am to 5pm each day. Chaplains are available for 1-1 conversation by appointment. To book an appointment or for worship details of individual faith groups, please email chaplaincy@lancaster.ac.uk to get in touch.