Find out about support, services, activities and opening hours over the Easter break.
The Easter break
At our UK campus the Easter break lasts from the end of Lent term (Friday 25th March) until the start of Summer term (Friday 22nd April). University staff typically continue to work except for the following University closure days: Wednesday 13 April to Monday 18 April (inclusive), and the University campus remains open throughout the vacation period.
COVID-19 and emergency support
Find out how to access support during the break. Expand this box to access details.
The COVID-19 phone-line (01524 510105) will be open Monday to Friday from 9am-5pm except for the University closure period (Wednesday 13th to Monday 18th April inclusive).
Contact email@example.com. Staff are available via email Monday to Friday from 9am-5pm during the Easter break except for the University closure period (Wednesday 13th to Monday 18th April inclusive).
Connect Lancaster can continue to be used to report suspected symptoms/positive test and to request support. The Covid-19 student support team will monitor the app every day, except for during the University closure period (Wednesday 13th to Monday 18th April inclusive) and will respond to anything tagged for ‘coronavirus queries’ over the vacation period.
Our Security Reception is staffed 24 hours a day, 365 days a year. If you have an emergency, including over the closure period, please call 999. If you are on campus you should then immediately contact Security on 01524 594541. You may also dial 999 from any internal telephone line. This will connect you to the Security Reception, which is staffed 24 hours a day, 365 days a year. They will call emergency services on your behalf and direct the responder to the correct location.
A dedicated COVID-19 information page is available for staff and students that covers everything from symptoms and self-isolation to how the pandemic affects teaching and facilities. Please visit it for the latest advice.
Counselling and mental health
Information about the Counselling and Mental Health Service, as well as how to access urgent help if you are in mental health distress.
The Counselling and Mental Health Service will remain open except for the University closure period (Wednesday 13th to Monday 18th April inclusive). They would like to guide you to some helpful services that are available to support you over the holiday period:
Lancashire NHS Wellbeing Helpline & Texting Service:
The Wellbeing Helpline is available Monday to Friday 7–11pm and Saturday to Sunday 12 midday–12 midnight and is staffed by volunteers and those with lived experience. The service offers emotional support and the opportunity to chat about your mental health. You can contact the helpline on 0800 915 4640 or by texting 'Hello' to 07860 022846.
If you need urgent help as you are in mental health distress, then there is always someone you can call.
- Lancashire NHS Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. You will be able to speak to a trained mental health professional who will be able to provide assessment and referrals to appropriate services, if required. Please ring it if you need to access services or for advice about someone who needs treatment/support.
- The Samaritans can be called on 116 123 if you want to speak to someone. This is a freephone number. They are available 24 hours a day, 365 days a year.
- HOPELineUK is run by Papyrus. It is a confidential helpline, staffed by trained professionals who give support and advice to young people under the age of 35 feeling suicidal or anyone concerned about a young person. Call them on 0800 0684141 (Monday to Friday 10am-10pm, Saturday to Sunday 2pm-5pm).
- Student Space offers online mental health support 24/7. You can speak with a trained listener, email, webchat or text.
- Silvercloud is also available for any student wanting to learn helpful ways of managing common mental health problems through evidence based therapy techniques. Lancaster University Silvercloud now includes a helpful questionnaire which can help guide you to the most relevant programme for you, and also includes a range of new problem-specific options, why not check it out.
- NHS 111 is the NHS non-emergency number for physical or mental health concerns. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals to find out where help is available. NHS 111 is available 24 hours a day.
In case of an emergency:
If a person's mental or emotional state quickly worsens and the person is unable to keep them-self safe this can be treated as a mental health crisis. If you are off campus call 999 to connect straight to the emergency services or go to your local accident and emergency department. If you are on campus, call 999 and then once you have finished speaking to the operator, please call 01524 594541 to inform security staff that an ambulance is due to arrive on campus.
We're continuing to gather information about opening and operation hours for a wide range of services and facilities.
More services and outlets
Stagecoach Bus Services
Stagecoach will be operating fewer bus services to/from campus than they do during term-time but they will continue to operate frequent services. University ‘term-time only’ bus services won’t be operating between Sunday 27 March and Sunday 24 April 2022 inclusive. The full term-time bus timetable resumes on Monday 25 April 2022.
- Service 1/1A will operate every 20 minutes Monday to Saturday daytimes but will not operate during evenings after around 7.00pm or on Sundays.
- Service 100 will continue to operate every 15 minutes Monday to Saturday daytimes, every 20 minutes after 7.00pm and every 30 minutes on Sundays.
- Service 4 will also operate as normal but Service 4X will not operate as these journeys are term-time only.
After the last bus on Tuesday 12 April at 23:35 until the first bus on Tuesday 19 April at 05:50, bus services 40, 41 and 42 that usually stop at the bus stops on South Campus and South West Campus will only be stopping at the Underpass and the Sports Centre. This is because the gate onto South West Campus from Hazelrigg Lane will be closed shut during this time to enhance the security of campus during the Easter closure period.
On the bank holidays of Friday 15th April and Monday 18th April Stagecoach will operate to a Sunday bus timetable.
Real-time live bus departure details are available in iLancaster and on the bus departure screens in the Underpass, Alexandra Square and at Lancaster Bus Station.
MegaBus coach services continue to serve the University Underpass through the vacation. Bookings should be made online in advance of travel.
Taxi ranks are available in Bowland Avenue by the Chaplaincy Centre and on South West Campus by the bus stop for Lonsdale College. These will remain open throughout the vacation. Please note that taxi fares may increase for the bank holidays on Friday 15th April and Monday 18th April.
As Lancaster has regular rail services to destinations throughout the UK, you are well placed for travelling from Lancaster by train this vacation.
Please check details of train service disruption during the Easter bank holiday weekend. This includes planned engineering works on the West Coast Main Line affecting travel to/from London Euston. Rail services stopping at Lancaster are operated by Avanti West Coast, TransPennine Express and Northern.
The Dr. Bike maintenance and cycling accessory sales on Thursdays in Alexandra Square will resume on Thursday 28 April 2022 (Week 21).
If you are leaving your bicycle on campus or in Lancaster this vacation please check the University’s bike security advice.
Car parking on Campus
To ensure fairness and consistency, campus car parking charges and permit parking rules apply just the same during vacation periods as they do during term-time.
Please note that the gate onto South West Campus from Hazelrigg Lane will be closed from 00:01 on Wednesday 13th April until 05:00 on Tuesday 19th April to enhance the security of campus during the Easter closure period.
Health, testing and emergencies
Campus Medical Practice
For opening hours, please visit the Lancaster Medical Practice website.
Asymptomatic testing on campus
Find out more about asymptomatic testing including how to collect or arrange tests.
Contact details for support staff are available in the 'Covid-19 and emergency support' section above. General student and staff information about Covid-19 including safety rules and precautions are contained on the dedicated information page.
General non-emergency advice
111 is the NHS non-emergency service. It’s easy and free. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of an emergency
Our Security Reception is staffed 24 hours a day, 365 days a year. If you have an emergency, including over the summer closure period, please call 999. If you are on campus you should then immediately contact Security on 01524 594541. You may also dial 999 from any internal telephone line. This will connect you to the Security Reception, which is staffed 24 hours a day, 365 days a year. They will call emergency services on your behalf and direct the responder to the correct location.
- Advice, Support and Knowledge (ASK) Service
For the latest instructions on mail collection, please visit the mail collection points webpage.
Portering and Security
Security will be open 24/7 throughout the Easter break and can be emailed by using firstname.lastname@example.org or calling on 01524 594 541.
For the latest information on the Sports Centre including its opening times, please visit the Sports Centre website.
The Students’ Union will continue to open as usual except during the University closure period (13 April to 18 April inclusive).
Chaplains are available throughout the break, including the University closure period, for one-to-one pastoral support by appointment. Please email email@example.com to arrange an appointment. Islamic Prayer Rooms remain accessible by key pad access throughout. Find out more about the Chaplaincy.
ISS Service Desk will remain open except for the University closure period (13 April to 18 April inclusive).
For information about answers to your IT questions when the Service Desk is closed, please visit the IT help and support page.
For information about when the Student Information Desk in the Learning Zone is open over the vacation, see the Advice, Support and Knowledge (ASK) Service section of this page.
Accommodation Services staff will be available during the vacation except for the University closure period (13 April to 18 April inclusive), and if your own Accommodation Manager has taken extended leave another Accommodation Manager will be covering in their absence.
If you’re on campus you can also get assistance from the Lancaster University Homes office on the South Spine, next to the Deli. Visit the Accommodation website for contact details.
Security staff will also be available to deal with any emergencies or urgent repairs out-of-hours or during the closure period. You can call Security on +44 1524 594541 or in person via their reception opposite the Chaplaincy Centre.
Creative Studio will continue to open throughout the vacation period except for University closure period (13 April to 18 April inclusive).
The Careers service will continue to be available except during the University closure period (13 April to 18 April inclusive).
Information on service levels is available on the dedicated cleaning webpage.