Cafe 21 at Infolab21

Vacation opening

Are you staying on campus during the Easter break? Find out where to shop, eat, study and more.


A dedicated information page is available for staff and students. Please visit it regularly for the latest advice.

The Easter break

The Easter break lasts from the end of Lent term (Friday 20th March) until the start of Summer term (Monday 20th April). While many students return home for the break, others arrange to remain on campus. University staff continue to work except for the following University closure days: Thursday 9th April-Wednesday 15th April (inclusive).

Opening hours

Linked icons

More services and outlets


  • Travel

    Stagecoach Bus Services

    To keep you moving through the vacation, Stagecoach will continue to operate bus services to and from the University campus.

    For the latest information and FAQs on travelling on Stagecoach buses during the Coronavirus please see the Coronavirus (COVID-19) advice and FAQs page on the Stagecoach website.

    Stagecoach will be operating fewer bus services than they do during term-time, but a frequent service will still be provided.

    • Service 1/1A will operate every 20 minutes Monday to Saturday daytimes but will not operate during evenings after around 7.00pm or on Sundays. 
    • Service 2/100 will continue to operate every 15 minutes Monday to Saturday daytimes, every 20 minutes after 7.00pm and every 30 minutes on Sundays.
    • Service 4 will also operate as normal but Service 4X will not operate as these journeys are term-time only. Service 2X, 40, 41 and 42 journeys will operate as normal.

    On the bank holidays of Friday 10th April and Monday 13th April Stagecoach will operate to timetables scheduled for Sundays.  

    Important Information:

    Term time timetables will operate until Saturday 21st March, despite all classroom teaching finishing on Friday 13th March. ‘University Holidays’ timetables will therefore commence on Sunday 22nd March.

    Full term time bus services will recommence from Sunday 19th April 2020.

    Stay up to date with any changes or disruption on Stagecoach CNL Twitter.

    Details of local Stagecoach bus timetables can be viewed here.

    Real-time live bus departure details are available in the Transport Hub on iLancaster and on the bus departure screens in the Underpass, Alexandra Square and at Lancaster Bus Station.

    Coach Services

    MegaBus and National Express coach services continue to serve the University Underpass through the vacation. Bookings should be made in advance of travel.


    Taxi ranks are available in Bowland Avenue by the Chaplaincy Centre and on South West Campus by the bus stop for Lonsdale College. These will remain open throughout the vacation. Please note that taxi fares may increase for the bank holidays on 10th April and 13th April.  


    As Lancaster has regular rail services to destinations throughout the UK, you are well placed for travelling from Lancaster by train this vacation.

    You can check train times and book train tickets via Trainline. The Lancaster station live departures board enables you to see when your train is expected in Lancaster. This is also available in the Transport Hub on iLancaster.

    For details of train service reductions during the Easter bank holiday weekend please see the National Rail website here. This includes planned engineering works on several parts of the West Coast Mainline. Rail services stopping at Lancaster are operated by Avanti West Coast, TransPennine Express and Northern.


    Anyone requiring bike maintenance over the vacation can use the Bike Workshop in Bowland Avenue by obtaining a key from the Security Lodge.

    More information 

    Further travel information can be accessed on the University’s Travel Website.  

  • Health

    Campus Medical Practice and Pharmacy

    Opening hours for the Lancaster Medical Practice and Pharmacy are available on the Outlets page. You can also find this tool within iLancaster.

    Covid-19 advice

    Student and staff information about Covid-19 including precautions and travel, are contained on the dedicated information page.

    General non-emergency advice

    111 is the NHS non-emergency service. It’s easy and free. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

    In case of an emergency

    If you are on campus and using a mobile phone, call 999, then immediately contact Security Reception on 01524 594541. You may also dial 999 from any internal telephone line. This will connect you to the security reception, which is staffed 24 hours a day, 365 days a year. They will call emergency services on your behalf and direct the responder to the correct location.

  • Student and Education Services

    The Base will remain open as normal over the Easter break except for the University closure days: Thursday 9th April-Wednesday 15th April (inclusive).

  • Students' Union

    Welcome Desk

    Find the latest opening hours for the Students' Union Welcome Desk on their website.

    Central store on campus

    Opening hours for Central are contained on the Outlets webpage and iLancaster applet.

  • IT

    Contacting the ISS Service Desk

    Via online Help Centre

    Contact the ISS Service Desk via the online Help Centre (if prompted, log in to the Help Centre using your University account username and password).

    • Until Wednesday 8th April: Normal hours
    • Thursday 9th April - Wednesday 15th April: closed
    • Thursday 16th April onwards: Normal hours resume

    Problem logging in?

    Find out what to do if you can't log in to your account.

    By phone

    A limited number of staff will be available from 9am-5pm Monday to Friday to answer questions via the Service Desk number: 01524 510987. They will be able to provide advice and guidance, and to submit more complex requests to the Help Centre on your behalf.

    If you find that the line is busy, please hold and someone will be with you as soon as they can.

    Support at the Learning Zone Support Desk

    We’re really sorry, due to the Covid-19 virus outbreak the Learning Zone Support Desk is closed to safeguard you and Support Desk staff.

    Please submit your enquiry or requests via the Help Centre (see the links above) and our Service Desk staff will respond as soon as they can. If you leave phone details within your request we will be able to call you back if we need to.

    During the closure period you can get information about using IT services and support via the Search Box or Services menu in the Student Portal.

    But if you can't log in to access the Student Portal please see the ISS Help and Support page.

  • Mail

    Students in Graduate College can collect their mail as normal. If students other than those based at Graduate College urgently need to receive mail such as travel documents or medication they should request that it is addressed to the Security Lodge. The postcode for the Security Lodge is LA1 4YW.

  • Portering and Security

    There will be a reduced portering service in the undergraduate colleges during the vacation period, though porters will remain on duty at Graduate throughout. If you have any problems during the vacation you will need to contact the Security Reception by dialling 01524 594541 (internal 94541).

  • Accommodation

    Accommodation Services staff will be on site through the break except for the University closure period (Thursday 9th April-Wednesday 15th April inclusive). If your own Accommodation Manager is away another one will be covering and will be happy to help.

    For more information about accommodation, including contact details, please visit the Accommodation Services webpages.

    If you need assistance out of hours or during the closure period, for example to report an urgent fault such as a power outage or water leak, you can contact Security directly on 01524 594541.

  • Cleaning

    During the University closure period of Thursday 9th April-Wednesday 15th April (inclusive), there will be limited cleaning in those public areas that remain open and no cleaning in residences. Cleaning cover will be available in the case of an emergency and security should be contacted in the first instance.

  • Print

    Design, Print and Photography will remain open as normal over the Easter vacation period except for the University closure days: Thursday 9th April-Wednesday 15th April (inclusive).

  • Chaplaincy

    The Chaplaincy Centre remains open throughout the break, and staff are working in the Centre up until the closure period. Rooms are open for prayer and meditation, and the Spiritual Care Co-ordinator, Kara, is available to meet by appointment for pastoral concern or to help connect you to a faith community in town. For all the information of what’s going on in the Chaplaincy Centre, please visit the Chaplaincy website.

  • Sports Centre

    Opening hours are also available on the Sports Centre website.