Customer Testimonials

View testimonials from the previous 6 months:

March

  • Just a quick note to say Janet is lovely and doing a great job at looking after us at Bowland Hall. Great recruitment choice ☺
  • Please can I just say how amazing our new cleaner Janet is? She does a great job and is just such a lovely person! It is really good to have her here and she is a great cleaner!
  • We just wanted to pass on our gratitude and praise to Maria who has been cleaning the Library Office. This is the first time since we moved back into the refurbished Library that the office has been cleaned to this extent (we do know how pushed the Library cleaners are in such a large building).
  • She is an absolute star! I hope you will pass this on to her.
  • Thank you once again for all your support, it's very much valued.
  • We have had a problem for a while and when we mentioned it to Wendy Harris. BINGO! Sorted same day!!
  • Mags, thank you so much for your prompt reply and kind help. I sincerely appreciate it and attached a "virtual thank you bouquet".
  • Mags, we would like to take this opportunity to express our gratitude and thanks to you and all accommodation team for the help and assistance throughout our stay for these three years. It was hard for us to leave this place; a place of unforgettable memories.
  • Absolutely fantastic hot pot lunch - the service as every was excellent - thank you!
  • Thank you for a lovely casserole lunch, participants thoroughly enjoyed it. A big thank you to Scott too for being so professional and helpful.
  • The buffet was delicious! Just wanted to thank you so much for being so helpful with the booking.
  • I wanted to say a big thank you to you and your team for all the hard work that went into the AVDs this year. Here are some of the lovely comments about catering at the final event date:
  • All catering staff I encountered were dead smiley and tidied stuff up and laid stuff out at the right times, without disrupting the flow of the event.
  • There was a girl who was manning County Bar who was excellent                                                                                                                                        - Pauline was really good
  • Saranne was really good too at ensuring  set up correctly
  • I just wanted to say a huge thank you to you and your teams for all of your help and support yesterday, and in the lead up to the event. It was a fantastic success and it absolutely couldn’t have happened with you.
  • There were so many positive comments from both internal and external attendees, and I wanted to pass on those words of thanks to you all.
  • Thank you to everyone involved and great teamwork. I cannot thank you all enough - all super stars really and that calming influence behind the scenes. Harry was amazing too - his calm patience was invaluable. Pauline who did food with her colleagues - can you thank her too?
  • Hi Katherine, it’s been a great international conference, well received, and people have left having a fantastic appreciation of Lancaster University.
  • Thanks so much for your support and organisation. Spoken to Harry and Debbie, and I want to get the 3 of you together to highlight the event and the fantastic conference team that helped make this international conference a hit.
  • Hello Debbie, I would just like to say how brilliant everyone was from the Lancaster team! Yourself, Harry and Rita you all were brilliant from start to finish! 10/10 fabulous team!!
  • Clare was an absolute star.
  • Hello, Emma! I want to thank you for such a fast respond, everything was fixed yesterday.
  • The employee was very efficient, civil and a very pleasant person. Thank you very much.
  • Sandra, just wanted to take this opportunity to say how wonderful the porters have been over this series of events. Everything has been arranged exactly as we wanted in a timely way and with a smile.  They really have gone above and beyond.
  • Sandra, thank you so much to you, for organising the additional portering help, and your brilliant team for the impressive set-up and break down of our event yesterday which went fantastically well, we all thoroughly enjoyed it but could not have managed without your help and support!  Please will you pass on our thanks to Dave A and Richard I and the rest of the team?
  • Fantastic new gym, spacious, great equipment an asset to an already fantastic facility. Well done to the sports team.
  • Used swimming pool and sauna. Fantastic pool, friendly staff can’t believe the centre is 7 years old so clean and well looked after.
  • Debbie and team, a huge thanks to you all for allowing us to hold our Annual Swimathon in the pool again, the pool staff and lifeguards did an absolute stirling job keeping watch over our swimmers who range from 6 year to 70 years old.
  • Arthur is a great swimming instructor
  • Really good climbing routes currently available
  • Thanks to Climbing Wall Instructor Richie for helping her son improve
  • Many thanks for all your work in arranging the venue for our Partners’ Workshop – everything went off smoothly and the event was a success.
  • Everything was great & in order. 
  • Anna is consistent communications and exceptional customer service skills.
  • Thank you so much to Hillary and Katherine for all of their support in the run up to the conference and on the day itself. All ran smoothly and many delegates commented on how well organised the day was.
  • The all vegan catering at launch event went down a storm.
  • First of all, many thanks for the excellent catering yesterday  – everyone was impressed
  • Just want to thank the two people who dealt with my emergency request this morning for refreshments and the team for delivering it on time.
  • Everything was great thanks and whenever I asked for anything everyone was more than willing to help. Please can you thank all your catering team.
  • As always you are wonderful! Thank you! - Hospitality
  • HI Leanne, a big thank you to you and Emma for all your help!!
  • Dear Emma, Amy and Leanne, this is just a big thank you for all your excellent advice and efforts in co-ordinating all the bookings I made for this event, the organisation was excellent as was the food and also the catering delivery member of staff was so helpful and efficient!

February

  • Uni House reception is always kept gleaming and is a credit to the cleaners considering the footfall.
  • I would appreciate if you could pass on my thanks to both Tom and Keith. They were both seen helping out and offering support when the weather was particularly bad.
  • Gary, Dwayne and Darren - Your help and awareness on this matter are greatly valued as a large part of working at LU is keeping as many people as possible happy. Thanks again and well done.
  • Katherine, well done on today and how you approached everything.
  • Louisa – thanks again for your support too =- much appreciated.
  • Excellent introduction to the Facilities department
  • I just wanted to thank you and the team for the catering arrangements. All the orders were correct and delivered on time and the staff both delivering and collecting were very helpful.
  • Thanks to Pauline and the team on the night.
  • Very speedy delivery, very tasty and everyone enjoyed their food. The presentation of the platters was excellent and we liked how you can remove the top cardboard to create a sign showing what is on the platter.
  • I would also like to personally say that I really enjoyed it and thank you for such a creative and healthy lunch, very good.
  • Thank you for prompt delivery for our meeting's refreshments
  • Well-managed and friendly staff on hand to answer every little query. Really helpful and appreciated. Thank you for taking such care around our delegate who had the nut allergy. Clean venue, well set out. Excellent time keeping with breaks. Refreshments good- went down well with everyone.
  • Anna, I just wanted to send you a special note of thanks for all your hard work and planning, you were, as always, helpful, organised and professional.  You provided such a fantastic, faultless and professional service – thank you!  I also wanted to give a special thank you to Pauline and Mark too, nothing is too much trouble and they really do go above and beyond and it was very much appreciated.   The room layout was great, the food was lovely and the staffing was professional, attentive, friendly and faultless.
  • Hi Steve, Awesome. Those are brilliant, thanks.
  • Uni House Reception, is a credit to the staff on the Facilities Helpdesk who will keep on top of the space should it be required once the cleaners have left for the day.
  • I just wanted to say a big thank you to you and your team for allowing us to come up and gain experience from covering Reception in University House.  It was a great, worthwhile experience and have come back with some ideas to take forward.
  • Very many thanks Sue, for all your efforts in dealing with the challenging situation on Wednesday, you handled the difficult circumstances extremely well throughout the day.
  • Sue was amazing, very helpful. Saved me a lot of time and then above and beyond helping me. Very friendly too.
  • Sue, just wanted to say thanks for all your help chasing this up.  I really appreciate all your hard work.
  • What a lovely lunchtime we had yesterday! Working with the @LancasterUni Facilities and Estates team to plant snowdrops in our quad garden for all to enjoy!
  • Ian, that is fantastic, thank you very much for getting back to me with the information and in such a quick time! Thanks again for your help, it's much appreciated.
  • Please pass on my thanks to Brian H for taking the time to understand my issue with the lighting in my office and subsequently sorting this, at a time that was most convenient for my work and me. It was much appreciated.
  • I appreciated the quick response. Thank you -  Megan P
  • I am very keen to send you this email in order for Lee (Doherty), one of our outstanding joiners on campus, to get recognition for excellent work done on a recent project.
  • Lee did an excellent job; carefully moving delicate teaching equipment, securing each shelf with no mess, and neatly returning the items. We were all very impressed.
  • Stephen S fixed my desk so I just wanted to say thank you very much!
  • The contractors were very helpful today and they were clearly expecting us.
  • Thanks again, your support is appreciated - Stuart F.
  • Just a quick email to say how brilliant Nick was in dealing with the challenging situation. He remained very calm, professional, helpful, took quick decisive actions to mitigate the noise and took the time to meet with staff.
  • Nick’s actions, demeanour and engagement smoothed over what could have escalated into a very confrontational broader issue. Nick was exemplary.
  • David and Richard, the problem has been sorted out for us, thank you so much for your work, and please allow my sincere appreciation to you for helping during the time. It is our honour to have the Great Hall porters supporting our event.
  • Simon and Kevin (Security) and Michael, Fylde porter absolute heroes. Flat tyre and flat battery, running late, they had me back on the road in 10 minutes.
  • Lisa and Minnie are a golden duo, always delivering great cleaning and chat. Helped me clean sink from sick. Also Terry , the porter is a legend, deserves a promotion
  • Wetherlam cleaners - very good chat. Flat always cleaned well, mint. Terry is good to, let’s give him a rise.
  • Dave M did an excellent job of fixing our drawer. He was very quick, and he's always very pleasant when he comes over for maintenance jobs.
  • Gentleman working at Security was helpful and gave me directions and a map
  • All members of staff were very helpful
  • Katherine, Thank you very much for hosting us yesterday – the event was a great success and the weather we had just highlighted what a lovely location it is. So many thanks to you and Emma again.
  • Anna ES, thank you so much for you and your teams support with the arrangements for this morning’s meeting. The catering was excellent and on time and the IT worked a dream and the room and facilities were just as I had requested.

January 

  • A big thank you to Liz De who really helped us out on our Saturday AVD, were grateful for her quick thinking. Liz’s actions in the first place saved our staff a lot of stress.
  • Thank you for being such a huge help for me this past few months. I am immensely appreciative - Denise.
  • Thank you so much for your efforts on this matter, and other issues I have brought to you in the past. It is very much appreciated as I feel safer and more comfortable in my flat now - Andrew
  • Very good session - valuable points covered well without going into the points too deeply - Induction
  • Very good. Concise and informative - Induction
  • A very helpful induction to the university and what is available to new members of staff - Induction
  • Very good and informative – Induction
  • I would like to thank you very much for the wonderful Lunch. We enjoyed it very much, and would like to express our sincere appreciation to you and the team.
  • The feedback I have received on each occasion has been excellent.  The staff involved were very impressed with the selection and quality of the food.  Please pass on my thanks to your team for some excellent work.
  • Thank you very much for providing such excellent salad alternatives for our 'working lunch' order today. The two bowls of salad we received were excellent!
  • I just wanted to personally say a massive thank you for all your efforts to make yesterday special and please do pass on our thanks to Chef Liam.
  • Everyone said how much he or she enjoyed the meal and catering, however all your team rose to the challenge and delivered above expectations.
  • Special mention to Chef Liam and Mark B, who entered into the spirit of the evening. Your staff are professional and friendly at the same time, are modest and also clearly focused on delivering food and hospitality with care, reflecting their passion and the university ethos
  • Thank you for running the Healthy Eating sessions today.  I thought the session was excellent and certainly inspired me to try something different – especially the overnight oats that were delicious.
  • Thank you for delivery of my order. Matthew who delivered was very friendly and helpful
  • Katherine, we had a great day today; Harry was a super host and really took good care of us – thank you very much Harry!
  • Lunch was lovely too.
  • Thanks very much for your help with this conference yesterday. I’m pleased to report that it ran without a hitch - Naomi
  • Thank you to Sue B for helping with an incident outside University House.
  • The electricians where here in minutes and reset the alarms. It is really appreciated that they came so fast as the noise was really disrupting. Thanks again!
  • Thank you for how quickly you all responded to and fixed the fault. It is much appreciated.
  • Please could you pass on my thanks to Wayne who came out quickly and resolved the below issue?  I was really pleased with how quickly the job was completed.
  • Timely and effective! cool!
  • Wayne D (Maintenance), nice guy and fixed it up perfectly!
  • Massive thank you for coming to the meeting with me this morning. Mark it was also your day off so thank you so much – I am so grateful. Thank you Stuart for jumping in and rescuing me. I just want to make sure you all know it is massively appreciated and I am so grateful.
  • Thanks Dave (Security) that is great. Fabulous service as always!
  • Security man very Friendly
  • Friendly and helpful staff. The room was as described, not luxury but an affordable price
  • Friendly staff, nice campus and good atmosphere.
  • The room was very clean, warm and stylish with a very comfortable bed with good facilities. Ensuite bathroom was extremely clean and fresh towels provided. Perfect for our one night stay - and full English breakfast too!
  • Rooms were a good size, very clean, sufficient tea and coffee facilities, lovely white towels and pressed bedding! The breakfast was brilliant too from fresh fruit, cereals, croissants and full English if you wanted it. This was fantastic value for money. We arrived later than expected and met with a very helpful Security man and lady with our room keys.
  • Lancs Uni offered comfortable, warm rooms in a quiet location at the back of campus with excellent free parking (weekends only). The breakfast was a two-minute walk away in a student canteen. There was lots of choice. Excellent value for money.
  • Great value for money. Breakfast at the Marketplace was lovely. Staff very friendly
  • Access, communication and help on site were all excellent.
  • The facilitator was very happy with the venue again.
  • Really good comms throughout the booking and pre event. Harry was very helpful on the day – set up was perfect and little requests throughout the day actioned promptly.
  • Great flexible space, breakout areas are fab and really helped that we were the only ones in that day.
  • Superb Anna - see you then! You are soooooo efficient and wonderful to work with!!
  • Thanks Anna, we were pleased with how the event ran
  • Everything ran smoothly & facilitator was particularly impressed with the laptop repair service provided by ISS.  Thanked Anna for organising this on her behalf.
  • It went really well, that space works so much better than the PDR we have now realised.
  • Organisation of the whole event – everything was exactly as we wanted it so really took the pressure off us.
  • Clear information, organization was efficient in the run up to the event, and it was very useful to be prompted along the way as to what information was needed and when.
  • Debbie provided great support throughout, including a very useful pre-meeting to run through the layout of the rooms, catering requirements, etc.
  • The catering was excellent. The delegates enjoyed the lunches and refreshments and the conference dinner was also very good.
  • Debbie and Katherine were very helpful during the conference and no request was too much trouble.
  • The service provided by the Lancaster conferences team was excellent both prior to and on the day itself. Everything was set up as requested and ready for our arrival. The catering was also to a good standard.
  • As always, we had everything we needed and the room was very well equipped for our meeting. The food was excellent and everyone commented on how good it was. An excellent venue with very professional staff.
  • All ran very smoothly on the day.  LCC has great facilities and they liked that it felt like you were off campus!  Catering was good and the takeaway boxes, were appreciated to help reduce the food waste.

December

  • What a wonderful service Dr Bike is - thank you to whoever in the university made that happen.
  • Thank you to everyone involved in making the event such a success.. The food was great and the waiting on staff were friendly and professional throughout the evening. Everyone had a great night, thank you. 
  • It was delicious BTW. Compliments to the chef. 
  • Catering for our event arrived and was ready well in advance of the event start time and the room was set up as requested and well presented. Staff were friendly, helpful and accommodating. 
  • What an amazing job Jonathan and Mark have done. Really going above and beyond with this piece of work, for taking an obvious pride in their work and for delivering on time, on quote and with a smile! What a fabulous pair of staff!
  • Lovely – such amazing service as always. 
  • Steve, this is fantastic thank you so much for doing this. 
  • A HUGE thank you! The guys that came down were absolutely brilliant and really saved the day for us. 
  • I think the ladies on the front desk are great
  • Andrew N - Thank you to you and your colleagues for sorting it out anyway – my guys said they’ve be great and really helpful.
  • Thanks to the guys who are currently fixing the hole in the wall That was really fast. 
  • One of the maintenance members came to my home (for another purpose) and I told him about that problem and he fixed it.
  • Thank you very much for fixing all the sockets immediately. 
  • The event wouldn’t have been a success without the support from each of you - Just wanted to say thank you so much for all your hard work to ensure the event ran smoothly. We had a wonderful evening, and the feedback was really positive.
  • Thank you for the minutes and for the opportunity for communication that these meetings have provided.
  • They are a good standard to share with other projects and I’d like to thank everyone for their input.
  • Many thanks to Father Christmas who took the time out of his busy schedule to call into the party distributing gifts to all. You did a great job - so much so we'll ask you back next year.
  • Good effort from your team - Just like to say that I much appreciate the response from your team in retrieving a credit card from an office.
  • Jason (Porter) is very nice guy 
  • Sarah's combined spin and weights is very successful, and of course all the other classes with Eddy, Cheryl and Laura. Continue to be great ! Thank you for all the excellent classes. Very sorry to learn that Sally Kilburn is to leave us, as her yoga class has been absolutely brilliant.
  • Just to pass on my thanks and praise for the event. Lyndsey and Ben made her feel very welcome and she really enjoyed herself. She thought it was really fun and friendly and will definitely be back next year
  • Excellent breakfast too especially during a busy time. 
  • Lady serving breakfast helpful to all guests particularly non - uk - Great
  • Very happy with our stay again. 
  • Everything is perfect and well organised
  • Special mention for Leanne and Haley
  • The lady that does the room service is very friendly and rooms are clean.
  • It worked really well. Happy with PDR or Forrest Hills 
  • Many thanks for all your work , the meeting has run perfectly well - so many thanks for helping us make it a success. 
  • Happy with everything in the lead up to and on the evening itself and is looking to book again for next year. 
  • Anna, Harry and the team were exceptional and we loved the conference centre venue. It is truly the staff that makes or breaks a conference - your team was amazing. 
  • The new hot menu trial went down well.
  • Overall feedback for the cold fork buffet was really positive. Thanks to you all in the office, the kitchen and the servers who were very friendly and helpful. 
  • The staff were great and whatever I asked for they provided - I think all the staff involved are really professional and provide a brilliant service and are always willing to help. 
  • The event went very well and the cakes in the removable-lid trays were perfect for delivered catering on campus. 
  • Thanks to the catering team and all at Barker House Farm. It was a lovely buffet, enjoyed by all. Everyone had a great day and the staff on site were a joy to work with. 
  • Everything went really well, thanks! 
  • It was lovely, best one yet! - (Christmas lunch) 
  • As always the cake went down very well. Particular mention to the gluten free offering too – which has really improved over the years.

November

  • Please can you send an email to the cleaning supervisor to say that whoever cleaned up my office this morning did a *FANTASTIC* job. I am really grateful to them for doing this so quickly and so well - Romona and Marisa.
  • THANK YOU for replacing our sofas.  We love the new furniture.
  • Thank you for your consideration and for following up on our request. You have made our home more homey J
  • Dear Lucyann and Mags - I simply would like to say thank you for all your great supports along the way and I always feel warm in my heart when thinking about your kindness especially during difficult times.
  • Dear Lucyann and Mags, I just want to show my gratitude and say thank you! You have done so much and given me great supports over the years. Your warm care is always there for us. Without your help, I would not have gone so far and been so close to my dream!
  • Great service, called to change the delivery time at the last minute (my mistake) and it was delivered soon as was possible - within ten minutes of request.
  • A big thank you to the chef and all staff involved in delivering the amazing curry.  A special thanks to Pauline, who was super-early and efficient with everything and with checking all the arrangements with us – it really helped take the pressure off knowing that everything was in capable hands!
  • Excellent service and thanks for responding so quickly to last minute requests, your support with events is always really appreciated.
  • Matthew F - An absolute star and how helpful and polite he was.  Nothing was too much trouble.
  • Anna really helpful in getting back to me promptly with prices and room suggestions. I found her to be efficient.
  • Leanne B - been a great help and stated they were really glad to have someone just outside that does not just say ‘I’ll try and get something sorted’ instead I’ve been a massive help.  You have been a star today!
  • Katherine - Just a big thank you for looking after us for the last 3 days with excellent service.
  • Initial enquiry went to Emma N and comments received saying she was a pleasure to deal with.
  • Steve, This is fantastic and exactly what we had in mind. Thank you for his! 
  • A truly fabulous Halloween display on reception, could not go without a mention. Obviously a huge amount of effort had gone into it and the costumes.
  • Another wonderful Halloween display in Uni House reception. Well done to all involved!! 
  • I think it's great that the ladies on reception dress up etc for special days. This is a good way of showing overseas students what not only British culture is about but also about other countries & religious holidays are all about. It always brings a smile to see all the effort they go to.
  • Your season displays are stunning. A lot of time, thought and action goes into them and they benefit the staff, students and visitors in the respect of cheering everyone up and putting us in a positive mood. Thank you for your hard work.
  • I think the Halloween decorations were amazing and they made me really happy to come to work!! I love the way Lancaster University lets your team use your creativity to make work fun for all of us.
  • RECEPTION LADIES - CHILDREN IN NEED - How absolutely amazing the ladies on Reception look today and the effort and creativity that has gone into both the decorations and outfits is incredible. Amazing dedication in not only raising money for a good cause but for bringing fun and a lot of smiling faces to the university.
  • Thank you for noting the improvements. I’ve just met with a contractor down there this afternoon in relation to some other works. All being well we’ll improve this area as part of these works.
  • Thanks a lot for your rapidity and efficacy!
  • Appreciated, pass along my thanks to the team.
  • Bike lock problem - Security were able to attend immediately and remove the chain for him. Richard F and Allen C were very helpful and provided excellent customer service.
  • Dear lovely Bowland porters - A big thank you for you all,  for the wonderful supports and guardian you have offer us 24/7. It has been a real pleasure to meet each of you. I could not have studied and enjoyed my campus life so much without your help and kindness. Once again, your warm support will be remembered in my life.
  • The Cartmel porters are brilliant, always there for you whenever you need them and always serving with a smile - Johnathon and Simon.
  • To Security, especially to Dougie, I wanted to say thank you to everyone at security for looking after me last night.
  • They found both my phone and keys. Highly delighted with team security who were on duty
  • Brilliant service from Adam, always friendly and more than willing to help. He does a really good job as a porter - very lovely to work with and makes the process run a lot more smoother by being organised!! 
  • Sandra, I just wanted to say thank you for arranging my parking permit so quickly. I appreciate you must be very busy but I am grateful.
  • I am writing to appreciate the porters' staff of Bowland Main, particularly Brian who is always helpful and thoughtful.
  • We are extremely grateful for the kind, caring and professional way the porters helped him. And they were fantastic with him. - Cartmel porters
  • Special mention for the marketplace
  • Couple of compliments for housekeeping - lisa the cleaner
  • Special mention for  night Security
  • Couple special mentions for Leanne
  • It was a great day - the location is ideal, it's lovely to get away from campus. Everything was great, you make it all completely stress free, so thank you!
  • All perfect. Thank you again, Katherine  
  • Katherine, Just a quick thanks for all of your help in the lead up and on the day of the meeting. You really put us at ease
  • Harry was very helpful in organising IT and general logistics on the day. Very knowledgeable of all areas that required attention.
  • Harry was marvellous and reacted quickly with support
  • Anna - Everything ran smoothly, thank you. Very happy with service provided.
  • Catering was great.
  • The room set up was set up very quickly and the porters were – as ever – very helpful.
  • Feedback was great. Your staff were amazing and really helpful, please thank them for me
  • The catering was really good for the event yesterday. Thank you very much for meeting the specific requests, it all went down very well. 
  • Leanne, thank you to you and the team for your help yesterday. Everything appeared to go well and we received some great feedback.
  •  

October 

  • Big thanks to Lynda E and Sandra M who went far above and beyond in helping clean following  
  • one of our Welcome Week events that we should and would have cleaned.
  • A big thank you to Barbara and Hayley and whoever else helped in clearing this up.
  • Sarah, new mattress is now on his bed. We both wanted to say a big thank you for arranging it.
  • Candace, thanks for your understanding and great support to me, all of your kindness and justice make me feel at home.
  • Mags, Thank you for welcoming me. It was very kind of you. I find it very interesting to live in here. Thank you for your service!
  • Thanks for your very positive feedback, it’s much appreciated!
  • Thank you, everything arrived as booked with the special dietary requirement labelled - really helpful!
  • I used the Planon system to order catering for the first time and found it easy to use and much better than emailing. Attendees were complimentary about the timeliness of the delivery, the quality of the food and the person who had requested the vegan option was really impressed.                                                                                                                                                                                                                                       
  • The food served was lovely, and both Phil and his colleague were great.                                                                                                                     
  • Everything arrived as requested, perfectly labelled and presented - thank you for the backup knives and forks it’s much appreciated
  • Perfect as usual. Harry was very attentive and met all our needs throughout the day. The hot lunch was amazing and was lovely to have it served. The room layout was ideal for the style of delivery that we used and all the tech worked well
  • All staff in the building were very appreciative of how quickly everything was repaired/replaced. The cleaning team were great & very helpful.
  • Just a quick email to say thanks to the staff at DPP for getting our order ready so quickly. It was ready over a day early. During a very busy period we are very grateful!
  • WOW, looks Fab!  I’m so pleased with it.  Thanks for being so patient with me in the design process!
  • Everyone is thrilled with the posters and flyers – thanks so much for all your work on those.
  • Superstar – hadn’t even thought to check that; great level of service and very much appreciated!
  • Barbara is doing an amazing job.
  • Thank you very much for getting back to me so quickly and with such a level of detail
  • The reception staff are very professional in their manner and always greet with a smile. The area is very tastefully decorated during annual events it looks amazing.                                                                                                                                                                                                                       
  • The girls on reception do a great job and are always motivated. All the staff and students love the décor around the holidays as none are missed accommodating all cultures. So nice to see each year.                                                                                                                                                                        
  • Just want to say how fantastic the girls look on key days like Halloween valentines etc. it really creates a wonderful atmosphere, which I am sure all staff students appreciate.                                                                                                                                                                 
  • The reception looks excellent the ladies do a fantastic job.                                                                                                                                                               
  • Love the level of effort you have all gone to! It amazes me how each event you look better and better. Look forward to your outfits every time.                                                                                                                                                                                                                                                                
  • It makes the university seem fun, welcoming artistic and exciting. The ladies always look fabulous and have big smiles every day, but it is an extra special pleasure to see them dressed up.
  • The reception looks great. I wish my Uni had done this.                                                                 
  • Another brilliant uplifting decoration scene from the lovely ladies on reception. The much-needed light-heartedness is so good for morale.                                      
  • I find it a pleasant to see the receptionist staff dress up to occasions as this makes the working environment a better and enjoyable place to work.                                                                                                                                                                                                                                                       
  • A shining beacon of fun and sanity, in a quagmire of political correctness! I love it! You make me smile.
  • Thanks to you and your team for keeping the grounds looking ‘spick and span’ – things are looking noticeably better.
  • A lovely maintenance staff came and replaced extremely promptly just next morning. I am blown away by the speed at which the request was processed.
  • Thank you – I came back from holiday to find the windows catches have been fixed. Much appreciated by the office.
  • Thanks very much for the speedy and effective response from Greg.
  • I would like to thank you for good service. Mike D replaced item and kindly asked if we had other electrical problems.                                                                                 
  • Phillip N, he was a great help yesterday to the lads clearing out and removing leaves. It was very much appreciated by the lads. 
  • Just wanted to say thank you for sorting out the chilled water pump and ask that you pass on our thanks to Dave. It’s working like a charm.
  • Many thanks for all the help and advice you have given us over the last few years to get the facility going and turn it into the success that it is proving to be.
  • Many thanks to the Facilities maintenance staff, I requested a job late yesterday afternoon and came in today to find that the work had been done, thanks to the electricians.
  • Thank you also for all the hard work you’re doing for new experiences and great times for the kids! I won’t forget what I learned from you. Thank you for your patience with me throughout my language struggles.
  • Catherine Christine, Adele and everyone at the preschool, thank you for taking care of our child.                                                                                                                              
  • Adele Christine Emma, Shelley Joanne, thank you for looking after our children.  We are so proud and grateful to be a part of the preschool family! The preschool is truly a special place and we couldn’t have asked for more.
  • Well done what a fantastic achievement. Hope the Uni give you all a pay rise!  
  • The passion and dedication of each and every one of you makes this centre a very special place. Many Congratulations on your success. 
  • Well done all of you Hooray!!                                                 
  • We really can’t find the words to thank you for the amazing care and education, exciting opportunities and love you have given to our child over the past years. So many special experiences that you and your team go over and beyond to provide the children in you care.         
  • As always, your commitment to going ‘above and beyond’ for the children in your care was second to none. This alongside your communication with us as parents before and during the event meant that the occasion was both enjoyable and memorable.
  • “Congratulations” to all the staff on your award. Well done. What an achievement Adele Brilliant.                                                                             
  • You’ve always showed concern and care for our child and we’ve felt so safe leaving her at the centre knowing you have brilliant staff to look after her.         
  • You can’t see a ‘thankyou’, but for the things that you’ve done, you should certainly have a Great Big Lovely one.
  • Thank you so much to you and the team for the past three and a half years. We are so grateful for the wonderful influence these people Rachel, Katherine, Sam, Chris, Abi, Jenga, Brenda ,Joanne ,Big Sammy have had on shaping and enhancing our little child's character and confident personality !!
  • Adele, You’ve been such a great support to me over the years.                                                           
  • It takes a big heart to shape little minds.                                                                                                                                                                                                                
  • “Thank You” doesn’t seem like enough to express our gratitude for the care you have provided over the last eight years. We couldn’t have asked for more.
  • Going to miss coming to the official ‘happiest place on campus’ after seven years. You’ve helped me so much thank you, it’s one of the most important jobs ever! Building confidence, knowledge, relationships, friendships, creativity and love, you’ve excelled and we are so grateful.                                                
  • Thank you for everything you have done for our children! They loved coming to preschool and we have loved being a part of the preschool family. We have such fond memories of their time with you, as they do, and we will miss seeing you all!
  • Thank you for all your help and support to my children.  We are not surprised you have been awarded the best preschool because we certainly believe you deserve it!                                                                                                                                                                                                        
  • Thank you very much for all you have done for our child, whose enjoyed all his years with you and we’ll miss you- hopefully back next year with bump!!
  • Damian, a big thank you for your assistance with a student who arrived with 2 very larges cases and wanted directions to the Graduate porters lodge and you drove them to the lodge.
  • Sandra & mark, I’d just like to thank you both very much for your very hard work over the last few weeks.  You have both shown outstanding commitment and dedication working long hours (including weekends) to help ensure that the parking permits are processed and distributed without delay, despite receiving the data for staff permits around a week later than agreed.
  • Sandra, Thank you so much for the offer of help you have proffered regarding getting a parking permit for my daughter, I appreciate it very much.
  • Dave, I popped over and saw that everything had been sorted.  As always, your help and support is really appreciated.  Please pass on my thanks to everyone involved.
  • Amy, I would just like to say thank you for you all the support you and your team have offered over the past two weeks, we have had a mammoth task and believe it all went well.  Thank you for all your communication, it has been really helpful.
  • Andrea our cleaner, she does a brilliant job of cleaning the flats and bathrooms, both this year and last year, and she always has a smile on her face. She's really good at her job, and is such a lovely person. We all appreciate Andrea and wanted to thank her.
  • I love the Sports Centre. I appreciate the cleaners keeping it clean
  • I would like to tell how impressed we are with Lisa (swimming instructor) She has spent personal time to help my son to catch up.  Wow! Above and beyond to what is expected.
  • Kim, I would like to say a big thank you to yourself and all the Sports Centre staff. We were delighted with the turnout and how smoothly the event went on the day during set-up and break down.
  • Please thank your staff for their cooperation, they were more than willing to help with anything asked of them. A particular thanks to Sam who was instrumental in helping me with all the logistics in the lead up and planning.
  • Couple of compliments about receptionist: receptionist was very smiley and friendly lovely genuine warm welcome -Hayley
  • Couple of compliments for Leanne -  was excellent
  • Couple of compliments for breakfast staff:  for great friendly breakfast staff and breakfast-lady in charge
  • It was great value  - Guest room
  • Thank you for supporting our event so well, it was very important that this event was a success. The food and venue were great. Please pass on my gratitude to the catering services team for being so accommodating and professional.
  • The event went very well, and in case of any questions, you were always very helpful. Special thanks to Harry!
  • Catering worked well, the room was perfectly organized for the workshop, and everything was done according to planned schedule. Thank you!
  • Very happy with how the events are working and asked me to pass on my thanks to the conferences & hospitality team.
  • A very big thank you to you and your team this morning.  The meeting ran very smoothly and everyone was watered and fed.  Please pass on my thanks to your team.
  • Anna was very helpful and going through all arrangements thoroughly and calmly as well as showing us where everything is.
  • Harry was very attentive throughout the 2days, adjusted to all our changes of plan and remained polite and patient.
  • Delegates were very complimentary about the building and facilities.
  • Anna and the staff in the reception area very friendly and helpful. Anna came each morning to ensure the room was as required.
  • The room is very good for delivering training and the attached room enables refreshments to be delivered without interrupting training and participants can eat their lunch in there.
  • Thanks to you and Emma for organising the event at short notice. everyone attending was very complimentary
  • All great as usual – Lancaster Conferences
  • Thanks Katherine, The team facilitating for us on the day were extremely impressed with both the venue and the service.
  • Very helpful & accommodating. Thank you.
  • The lasagnes went down well.
  • Thank you very much for the food provided, received  feedback saying how delicious it was and please pass my gratitude onto the whole catering team.
  • Thank you again for being so supportive of us.
  • Emma, Thank you so much – everything was perfect on the day. I know how busy you all get so many thanks to you all.
  • The team fed back that everything went well and the catering was popular.