Responsible for monitoring customer satisfaction and feedback, escalation of customer service issues, facilitating Customer Service Excellence within the Division and managing the day-to-day operations of Front-of-house team: Facilities Helpdesk, University switchboard and University House reception.
Engineering and Maintenance
Responsible for the strategic and operational maintenance and infrastructure management of campus buildings, infrastructure, highways and energy to ensure these are operating efficiently and meet statutory health and safety requirements. The team has multi-disciplinary expertise and fixes around 48,000 reported faults every year, ranging from heating issues to new lightbulbs, from roof repairs to fitting new doors. It supports the Estate Strategy and Carbon Reduction priorities via its Maintenance Investment Programme (MIP) and the prioritisation of strategic and lifecycle maintenance opportunities.
Safety & Compliance
Responsible for strategic and operational matters relating to Health, Safety and Compliance planning and management within the Facilities division.
Systems Support provide IT services and support to the whole of the Facilities teams, including the Planon space management and fault reporting database, website support, door security systems and till management software for catering outlets and the Sports Centre.