Estates Operations

The Estates Operation teams include Service Delivery; Customer Service, Security, Landscaping and Grounds, Cleaning, Maintenance, Environmental Management, Technical & Compliance and Systems Support.

Management Team

Paul Morris

Director of Capital Development & Estate Operations

+44 (0)1524 594818

Gary Tootle

Assistant Director of Estates (Operations)

+44 (0)1524 593736

Mark Walker

Head of Engineering and Maintenance

+44 (0)1524 592229

Lisa Williams

Head of Service Delivery

+44 (0)1524 594509

Karen Peake

Facilities Manager

+44 (0)1524 593051 A532a, A - Floor, LEC 1

Francesca Taylor

Facilities Manager

+44 (0)1524 594918

Alan Procter

Facilities Manager

+44 (0)1524 594491

Customer Services

Responsible for monitoring customer satisfaction and feedback, escalation of customer service issues, facilitating Customer Service Excellence within the Division and managing the day-to-day operations of Front-of-house team: Facilities Helpdesk, University switchboard and University House reception.

Engineering and Maintenance

Responsible for the strategic and operational maintenance and infrastructure management of campus buildings, infrastructure, highways and energy to ensure these are operating efficiently and meet statutory health and safety requirements. The team has multi-disciplinary expertise and fixes around 48,000 reported faults every year, ranging from heating issues to new lightbulbs, from roof repairs to fitting new doors. It supports the Estate Strategy and Carbon Reduction priorities via its Maintenance Investment Programme (MIP) and the prioritisation of strategic and lifecycle maintenance opportunities.

Mark Walker

Head of Engineering and Maintenance

+44 (0)1524 592229

Michael Easton

Principal Building Surveyor

+44 (0)1524 594959

Matthew Lakey

Building Surveyor

+44 (0)1524 593383 B01, B - Floor, Central Workshops

Ian Watson

Senior Maintenance Supervisor

+44 (0)1524 592117

Alan Waddington

Mechanical Supervisor

+44 (0)1524 592131

Andrew Newsham

Electrical Maintenance Supervisor

+44 (0)1524 592181

Joanne Wilkinson

Procurement Officer

+44 (0)1524 592315

Gary Atkinson

Fabric Maintenance Chargehand

+44 (0)1524 592332

Simon Corless

Electrical Engineer

+44 (0)1524 594296

Mark Woodhouse

Mechanical Engineer

+44 (0)1524 594246

Landscape & Grounds

Responsible for the delivery of grounds maintenance operations including external cleaning, woodland management, sport pitch maintenance and wildlife management.

Ian Sturzaker

Landscape Manager

+44 (0)1524 593004

Lance Drew

Grounds Supervisor

+44 (0)7970 026374

Environmental Management

Responsible for the management of the University environmental impact, including travel, waste management and carbon reduction to create a sustainable place to place to live, work and study. Working in collaboration with the Students Union ‘Green Lancaster’ to promote sustainable behaviours. This award winning team have implemented projects that have reduced carbon emissions by 25%, increased recycling to over 75% of waste and a reduced in single occupancy car use amongst staff to just 43%.

Jonathan Mills

Carbon, Environment & Sustainability Manager

+44 (0)1524 592789

Jan Bastiaans

Energy Manager

+44 (0)1524 510042

Philip Longton

Travel & Environment Co-ordinator

+44 (0)1524 594413

Safety & Compliance

Responsible for strategic and operational matters relating to Health, Safety and Compliance planning and management within the Facilities division. 

Michelle Hornby

Safety and Compliance Officer

Systems Support

Systems Support provide IT services and support to the whole of the Facilities teams, including the Planon space management and fault reporting database, website support, door security systems and till management software for catering outlets and the Sports Centre.

James Derham

Systems Support Officer

+44 (0)1524 594085 B07, B - Floor, University House

Cleaning Supervisors

Bridget Tyson

Part Time Cleaner

Barry Bosworth

Cleaning Supervisor

Julie Procter

Cleaning Supervisor

Brenda Haines

Cleaning Supervisor

+44 (0)7837 056522

Susan Brisco

Cleaning Supervisor