Connecting your Chrome device to eduroam

  • Instructions for connecting your Chrome device (such as Chromebook, Chromebase, Pixelbook) securely.
  • You must be on campus at Lancaster University to connect using these instructions.
  • You will need to download the eduroam CAT installer - you can use the LU Visitor wi-fi network to give you a connection temporarily if you need it.

To connect to eduroam:

  1. In your browser go to cat.eduroam.org
  2. Click to Download your eduroam installer – a pop-up window will appear.
  3. On the pop-up menu, select University of Lancaster.
  4. Click Download your eduroam installer – the pop-up below will appear.

  5. Click Continue to download the .ONC file.
  6. In your Chrome browser now navigate to chrome://net-internals/#chromeos (if this doesn't work, try: chrome://network/#general)
  7. Under Import ONC file, click Choose File.
  8. Find the ONC file in your downloads folder and click Open.
    Note that this is a 'silent' install, so it will not look as if anything is happening.
    If you see a 'No file chosen' message, this is fine, ignore it.
  9. Click the clock in the bottom right corner of your screen.
  10. Click the network name below the Wi-Fi symbol to view available networks.
  11. Click eduroam to connect. The details should be filled automatically, but you will need to enter your username and password:
    • In the Identity box, enter your username followed by @lancaster.ac.uk
      e.g. bloggsj@lancaster.ac.uk (this is NOT the same as your email address!).
    • Enter your University IT account password.
  12. You should now be connected!

Having problems connecting?

Here's a checklist of things to try:

Accordion

  • Check the username you are using

    When prompted for your username, make sure you are adding '@lancaster.ac.uk' to the end.

    You need to enter your username in the format yourusername@lancaster.ac.uk

    Note that this is not your University email address!

     

  • Check your password is working

    Can you use this username and password to log in to the Student portal or other IT Services?

    • Try connecting to www.lancaster.ac.uk/myaccount. If you can log in and view your account details then your University IT account is OK.
    • If you have forgotten your password you will need to ‘reset your password’ first.
    • Make sure your device hasn't automatically stored an old password. When prompted, make sure you type in your password manually.
  • Check your DNS settings

    Check to see if your are using a manual DNS on your device.

    It needs to be set to automatic for eduroam to work.

    You can find out how to check DNS settings in the 'Find device information' page in Answers.

  • Check date/time and region/location

    If the date and time setting are not set to the current UK time - or your region/location settings are incorrect then eduroam may not set up correctly.

Need to contact the ISS Service Desk for help?

When we're open

  • 9am-5.30pm, Monday to Wednesday
  • 9am-5pm, Thursday and Friday

How to contact us

  • Submit a request in our Help Centre any time, and we'll get back to you as soon as we can.
  • Report an IT account problem if you're unable to log in.
  • Chat online with one of the team using our chat option below.
  • Get help from other staff and students - join the IT Community Forum in Microsoft Teams to ask a question to others in the University.

For urgent staff problems (such as technical problems in teaching spaces during a teaching session), or you are a student self-isolating and can't get online, please phone us on 01524 510987.

Chat with a member of the team