Connecting your Chrome device to eduroam
Instructions for connecting your Chrome device (such as Chromebook, Chromebase, Pixelbook) securely. Note that:
- You must be on campus at Lancaster University to connect using these instructions.
- You will need to download the eduroam CAT installer - you can use the LU Visitor Wi-Fi network to give you a connection temporarily if you need it.
Information about Wi-Fi access points in student rooms on campus.
To connect to eduroam:
- In your browser go to cat.eduroam.org
- Click to Download your eduroam installer – a pop-up window will appear.
- On the pop-up menu, select University of Lancaster.
- Click Download your eduroam installer – the pop-up below will appear.
- Click Continue to download the .ONC file.
- In your Chrome browser now navigate to chrome://net-internals/#chromeos (if this doesn't work, try: chrome://network/#general)
- Under Import ONC file, click Choose File.
- Find the ONC file in your downloads folder and click Open.
Note that this is a 'silent' install, so it will not look as if anything is happening.
If you see a 'No file chosen' message, this is fine, ignore it.
- Click the clock in the bottom right corner of your screen.
- Click the network name below the Wi-Fi symbol to view available networks.
- Click eduroam to connect. The details should be filled automatically, but you will need to enter your username and password:
- Ensure that EAP method is set to PEAP.
- In the Identity box, enter your username followed by @lancaster.ac.uk
e.g. email@example.com (this is NOT the same as your email address!).
- Enter your University IT account password.
- You should now be connected!
Having problems connecting?
Here's a checklist of things to try:
Check the username you are using
When prompted for your username, make sure you are adding '@lancaster.ac.uk' to the end.
You need to enter your username in the format firstname.lastname@example.org
Note that this is not your University email address!
Check your password is working
Can you use this username and password to log in to the Student portal or other IT Services?
- Try connecting to www.lancaster.ac.uk/myaccount. If you can log in and view your account details then your University IT account is OK.
- If you have forgotten your password you will need to ‘reset your password’ first.
- Make sure your device hasn't automatically stored an old password. When prompted, make sure you type in your password manually.
Check your DNS settings
Check to see if your are using a manual DNS on your device.
It needs to be set to automatic for eduroam to work.
You can find out how to check DNS settings in the 'Find device information' page in Answers.
Check date/time and region/location
If the date and time setting are not set to the current UK time - or your region/location settings are incorrect then eduroam may not set up correctly.
Browser settings / extensions or anti-virus software
Check that there aren't any settings which might be blocking the network settings. Some applications, such as antivirus software also have firewalls that can restrict network settings.
Try temporarily disabling anything that might be stopping the connection to eduroam (remember to re-enable them afterwards).
If you make changes, try 'forgetting' the Wi-Fi network first before attempting to connect again.
Forget old networks
If at any stage you make lots of setting changes - or if you have previously connected to eduroam from another University, try 'forgetting' the network and start the install again from the beginning.
Chat with a member of our team:
For urgent staff problems (e.g. technical problems in teaching spaces during a teaching session): Phone us on 01524 510987.
If you're unable to log into your IT account: Report a problem if you can't log in.