Connecting your Chrome device to eduroam

Instructions for connecting your Chrome device (such as Chromebook, Chromebase, Pixelbook) securely. Note that:

  • You must be on campus at Lancaster University to connect using these instructions.
  • You will need to download the eduroam CAT installer - you can use the LU Visitor Wi-Fi network to give you a connection temporarily if you need it.

Information about Wi-Fi access points in student rooms on campus.

To connect to eduroam:

  1. In your browser go to
  2. Click to Download your eduroam installer – a pop-up window will appear.
  3. On the pop-up menu, select University of Lancaster.
  4. Click Download your eduroam installer – the pop-up below will appear.

  5. Click Continue to download the .ONC file.
  6. In your Chrome browser now navigate to chrome://net-internals/#chromeos (if this doesn't work, try: chrome://network/#general)
  7. Under Import ONC file, click Choose File.
  8. Find the ONC file in your downloads folder and click Open.
    Note that this is a 'silent' install, so it will not look as if anything is happening.
    If you see a 'No file chosen' message, this is fine, ignore it.
  9. Click the clock in the bottom right corner of your screen.
  10. Click the network name below the Wi-Fi symbol to view available networks.
  11. Click eduroam to connect. The details should be filled automatically, but you will need to enter your username and password:
    • Ensure that EAP method is set to PEAP.
    • In the Identity box, enter your username followed by
      e.g. (this is NOT the same as your email address!).
    • Enter your University IT account password.
      Chrome configuration settings
  12. You should now be connected!

Having problems connecting?

Here's a checklist of things to try:


Chat with a member of our team:

For urgent staff problems (e.g. technical problems in teaching spaces during a teaching session): Phone us on 01524 510987.

If you're unable to log into your IT account: Report a problem if you can't log in.