Help and Support

Via online Help Centre

You can access the Help Centre at any time to:

  • Search for help and guidance
  • Request an IT service
  • Report an IT problem
  • Track your requests

If prompted, log in to the Help Centre using your University account username and password.

Service Desk staff will be on hand to respond to your requests at the following times:

  • 9am-5.30pm, Monday to Wednesday.
  • 9am-5pm, Thursday and Friday.

Problem logging in?

Find out what to do if you can't log in to your account, or to a University computer (e.g. in the Library, or on an ISS supported laptop).

By phone

A limited number of staff will be available from 9am-5pm Monday to Friday to answer questions via the Service Desk number: 01524 (5) 10987. They will be able to provide advice and guidance, and to submit more complex requests to the Help Centre on your behalf.

If you find that the line is busy, please hold and someone will be with you as soon as they can.

Support at the Learning Zone Support Desk

We’re really sorry, due to the current Covid-19 virus outbreak the Learning Zone Support Desk is closed to safeguard you and Support Desk staff.

Please submit your enquiry or requests via the Help Centre (see the links above) and our Service Desk staff will respond as soon as they can. If you leave phone details within your request we will be able to call you back if we need to.