Information to help solve your IT problems, and how to report problems or request services.
Connect to IT as a campus-based student
Once you have completed Registration, activated your University IT account and set up Multi-Factor Authentication you will be able to get online and access essential services.
Set up Multi-Factor Authentication
As soon as you have completed Registration and your University IT account has been activated, you must set up Multi-Factor Authentication (MFA) on your IT account.
Please note that occasionally an IT account may take up to 72 hours to be activated.
MFA provides an extra layer of security when you log in to some University applications, including Office 365 (e.g. Outlook, OneDrive, Teams etc.), MyLab (virtual PC Lab), and VPN (required if you need access to specific applications from off campus).
Once you have set up MFA you will be able to generate One-Time Passwords (OTPs) to enter if prompted when logging in to applications that use MFA. If you don’t set up MFA you may be unable to access some University applications until you have set it up.
Get online using Wi-Fi
Connect to eduroam for Wi-Fi in your room and across campus.
Make sure you follow the instructions to connect securely and to know you've using the correct login details.Connecting to eduroam
Get online using ResNet
Connect to the high speed ResNet (Residences Network).
You'll need to use an ethernet cable to connect via ResNet in your room on campus.ResNet connection instructions
Access essential services
Once you've completed Registration and your University IT account has been activated you'll be able to log in to these essential services.
You must have set up Multi-factor authentication (MFA) on your IT account in order to access some of these services.
For resources and information relating to your studies
Details of essential IT services. Accordion
Moodle – your course modules and materials
Moodle is used by undergraduates and taught postgraduates to access modules online that can include course materials, recorded lectures, online discussions and assignment submissions.
You’ll start to access these modules as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a Ready for University course in Moodle that helps you get to grips with university life, and other courses that help you improve your digital skills.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
Student Portal – personalised access to services and information
The Student Portal provides easy access to your email, modules in Moodle, course timetable, personalised student news, library loans and more.
iLancaster – the Universitiy’s mobile app, including attendance check-in
iLancaster, our mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for when you have to register your attendance at timetabled teaching sessions.
If you've been using iLancaster as an applicant, after setting up your University account as part of the Registration process you must log out of iLancaster, then log back in using your new University account username and password. This will give you access to all the services in iLancaster that you need as a student.
Details of services for access to software Accordion
- Software – access to lots of site licensed applications
MyLab – access software on your device via a virtual PC Lab computer
MyLab gives you access to software on your device via a virtual PC Lab computer (just like in the Library and Learning Labs on campus) from anywhere online via a web browser.
Details of other essential IT services. Accordion
Email – your Uni email, including via the web and on your mobile devices
Microsoft Outlook email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.
Teams – your online meetings, chat and collaboration
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
OneDrive – your secure personal file storage
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
Printing – networked printers across campus
Printing facilities are available at a range of locations across campus, and you can print out at any of those printers.
Please note that to keep you safe during the Covid-19 outbreak, some printers are currently unavailable.
Connect Lancaster - enquiries and support from your department, college and student services
Connect Lancaster is an online centre for enquiries and support to get help from your college, department, or student support services.
MyAccount – information about your personal IT account
MyAccount provides information about your personal University IT Account, including details of your email address, and the login format for accessing email and eduroam Wi-Fi.
Get IT help and support
What to do if you’re having IT problems.
Improve your digital skills
Access free training, information and guidance to get the IT skills you need.
Training for a range of topics. Information sessions, webinars, and short online courses.
How to get the most out of digital technology and look after your digital wellbeing.
Staying safe online and protecting your devices and information.