Students using IT

Connect to IT as a campus-based student

Once you have completed Registration, activated your University IT account and set up Multi-Factor Authentication you will be able to get online and access essential services.

Set up Multi-Factor Authentication

As soon as you have completed Registration and your University IT account has been activated, you must set up Multi-Factor Authentication (MFA) on your IT account.

Please note that occasionally an IT account may take up to 72 hours to be activated.

MFA provides an extra layer of security when you log in to some University applications, including Office 365 (e.g. Outlook, OneDrive, Teams etc.), MyLab (virtual PC Lab), and VPN (required if you need access to specific applications from off campus).

Once you have set up MFA you will be able to generate One-Time Passwords (OTPs) to enter if prompted when logging in to applications that use MFA. If you don’t set up MFA you may be unable to access some University applications until you have set it up.

Instructions for setting up MFA

Student using laptop and mobile phone

Get online using Wi-Fi

Connect to eduroam for Wi-Fi in your room and across campus.

Make sure you follow the instructions to connect securely and to know you've using the correct login details.

Connecting to eduroam

Get online using ResNet

Connect to the high speed ResNet (Residences Network).

You'll need to use an ethernet cable to connect via ResNet in your room on campus.

ResNet connection instructions

Access essential services

Once you've completed Registration and your University IT account has been activated you'll be able to log in to these essential services.

You must have set up Multi-factor authentication (MFA) on your IT account in order to access some of these services.

For resources and information relating to your studies

Details of essential IT services. Accordion

For software

Details of services for access to software Accordion

Other services

Details of other essential IT services. Accordion

Get IT help and support

What to do if you’re having IT problems.

  • Help and support

    Information to help solve your IT problems, and how to report problems or request services.

  • Device repairs

    Repairs to your devices from The Workshop, a University-owned service on campus.

  • IT service issues

    Check your Portal notifications or ISS Twitter to find out about issues affecting IT services.

Improve your digital skills

Access free training, information and guidance to get the IT skills you need.