Help and support
Information to help solve your IT problems, and how to report problems or request services.
Once you have completed Registration, activated your University IT account and set up Multi-Factor Authentication you will be able to get online and access essential services.
Connect to eduroam for Wi-Fi in your room and across campus.
Make sure you follow the instructions to connect securely and to know you've using the correct login details.
Connecting to eduroamConnect to the high speed ResNet (Residences Network).
You'll need to use an ethernet cable to connect via ResNet in your room on campus.
ResNet connection instructionsOnce you've completed Registration and your University IT account has been activated you'll be able to log in to these essential services.
You must have set up Multi-factor authentication (MFA) on your IT account in order to access some of these services.
Moodle is used by undergraduates and taught postgraduates to access modules online that can include course materials, recorded lectures, online discussions and assignment submissions.
You’ll start to access these modules as your course gets going, but as soon as you’ve set up your IT account you’ll be able to do a Ready for University course in Moodle that helps you get to grips with university life, and other courses that help you improve your digital skills.
Research postgraduates use Moodle for appraisals and recording supervision meetings.
The Student Portal provides easy access to your email, modules in Moodle, course timetable, personalised student news, library loans and more.
iLancaster, our mobile app, provides access to a range of services, including your course timetable, information about campus facilities, and an attendance check-in feature for when you have to register your attendance at timetabled teaching sessions.
If you've been using iLancaster as an applicant, after setting up your University account as part of the Registration process you must log out of iLancaster, then log back in using your new University account username and password. This will give you access to all the services in iLancaster that you need as a student.
Site-licensed software is available, and using AppsAnywhere (on Windows devices) or MyLab many applications can be run without the need to install them.
As a Lancaster student, you are also entitled to download and install Microsoft Office applications for free.
MyLab gives you access to software on your device via a virtual PC Lab computer (just like in the Library and Learning Labs on campus) from anywhere online via a web browser.
Microsoft Outlook email is used for all emails from your department, your college and student support including a weekly news digest called My Lancaster.
Microsoft Teams will enable you to meet online with lecturers, teaching staff and fellow students.
You can use Teams on the web, but we'd recommend installing the app for easy access on Windows, Mac, iPhone, iPad or Android devices.
You'll also be able to store and share files within Teams using OneDrive or OneNote.
OneDrive provides you with unlimited secure storage for your work, as well as options for collaboration and file sharing.
Printing facilities are available at a range of locations across campus, and you can print out at any of those printers.
Please note that to keep you safe during the Covid-19 outbreak, some printers are currently unavailable.
Connect Lancaster is an online centre for enquiries and support to get help from your college, department, or student support services.
MyAccount provides information about your personal University IT Account, including details of your email address, and the login format for accessing email and eduroam Wi-Fi.
What to do if you’re having IT problems.
Information to help solve your IT problems, and how to report problems or request services.
Repairs to your devices from The Workshop, a University-owned service on campus.
Check your Portal notifications or ISS Twitter to find out about issues affecting IT services.
Access free training, information and guidance to get the IT skills you need.
Training for a range of topics. Information sessions, webinars, and short online courses.
How to get the most out of digital technology and look after your digital wellbeing.
Staying safe online and protecting your devices and information.